Expanding your remote workforce may have a major effect on IT infrastructure, security, and company culture. Progent has 20 years of background helping SMBs to plan, deploy, manage, optimize, and troubleshoot IT environments that support at-home workers. Progent can assist your Sandy Springs organization to select the right tools and follow leading practices in creating and operating a secure virtual office ecosystem for telecommuters that promotes teamwork and delivers top business value. Progent offers support services that go from on demand expertise for helping you past occasional IT bottlenecks to comprehensive project management to help you carry out mission-critical tasks.

Progent can help Sandy Springs, Georgia businesses to with any facet of building a high-functioning telecommuting ecosystem by delivering network infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, cloud integration, Call Desk augmentation, security monitoring, backup/restore solutions, and centralized management.

IP Voice Integration for Teleworkers
Extending the corporate PBX system to include telecommuters is vital to maintaining an effective at-home workforce. A broad range of cloud-based IP voice platforms are used by SMBs to support remote users. Many larger organizations rely on Cisco's modern or legacy platforms for VoIP management. Progent can assist organizations of all sizes to design or maintain a remote VoIP service that delivers the versatility, transparency and protection required for teleworkers. Progent's Cisco-certified CCIE Voice consultants can provide advanced support to help businesses tune their existing Cisco VoIP systems to support a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends enterprise telephony capabilities to devices like IP phones, media processing products, Voice over IP gateways, and multimedia applications deployed throughout the network. CUCM manages additional mixed media services such as messaging, voice/video conferencing, and customer collaboration networks. For more information about Progent's Unified Communications Manager support, visit Cisco Unified Communications Manager consultants.
  • CallManager is Cisco's earlier call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent can assist your company to maintain your current CallManager environment or migrate smoothly to Cisco's current IP telephony solutions. For details about Progent's support services for Cisco CallManager and Cisco's other early VoIP products, see CallManager expertise.
  • Cisco IP Gateways provide connectivity with PSTN networks and with users operating outside the corporate perimeter like telecommuters. Progent offers expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 product lines and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Additional VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to enhance your wide area network infrastructure to support these solutions and provide online integration and debugging expertise.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and maintaining an efficient work-from-home environment for your Sandy Springs, Georgia company, call 1-800-993-9400 or refer to Contact Progent.