Enlarging your telecommuter workforce may have a major effect on IT infrastructure, cybersecurity, and company culture. Progent has two decades of experience assisting small and mid-size businesses to design, configure, manage, optimize, and troubleshoot IT networks that support work-from-home employees. Progent can help your Santos organization to select the appropriate tools and follow best practices in building and maintaining a secure virtual office ecosystem for teleworkers that promotes collaboration and delivers maximum business value. Progent can provide support services ranging from as-needed guidance for helping you over occasional IT bottlenecks to comprehensive project management to help you carry out mission-critical tasks.

Progent can assist Santos, São Paulo businesses to succeed with any aspect of creating a high-performing remote work ecosystem by delivering network infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, cloud connectivity, Call Desk outsourcing, cybersecurity, backup/restore solutions, and streamlined management.

VoIP Solutions for At-Home Workers
Extending the company PBX environment to accommodate remote users is critical to maintaining a productive at-home workforce. A variety of cloud-based VoIP products are popular with SMBs to support teleworkers. Many larger organizations rely on Cisco's modern or legacy products for VoIP management. Progent can help businesses of all sizes to plan or tune a telecommuter IP voice service that provides the versatility, transparency and protection needed for at-home workers. Progent's Cisco-certified CCIE Voice consultants offer advanced support to assist organizations tune their current Cisco IP voice systems to support a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers advanced IP telephony capabilities to devices like IP phones, media processing platforms, VoIP gateways, and mixed media apps used across the network. CUCM manages other mixed media services such as unified messaging, voice/video conferencing, and customer collaboration networks. For details about Progent's CUCM expertise, refer to CUCM consultants.
  • CallManager is Cisco's earlier call-processing agent and has been superseded by Cisco Unified CM. Progent can assist your company to maintain your current CallManager environment or upgrade efficiently to Cisco's current IP telephony solutions. For details about Progent's expertise for CallManager and Cisco's other older IP voice products, visit CallManager consulting.
  • Cisco IP Gateways enable integration with public telephony networks and with users operating beyond the corporate firewall like at-home workers. Progent can provide consulting expertise for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 product lines and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration consulting.
  • Other VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to expand your wide area network architecture to support these solutions and provide online configuration and debugging expertise.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and maintaining an efficient work-from-home solution for your Santos, São Paulo company, call 1-800-993-9400 or refer to Contact Progent.