Enlarging your telecommuter workforce may have a significant impact on IT architecture, security/compliance, and company culture. Progent has two decades of background assisting businesses of all sizes to plan, deploy, administer, optimize, and debug IT environments that incorporate at-home workers. Progent can assist your Waltham organization to select the appropriate technologies and adhere to leading practices in creating and operating a secure virtual office solution for teleworkers that facilitates collaboration and delivers top business value. Progent offers support services that go from on demand expertise for getting you over occasional IT roadblocks to comprehensive project management or co-management to help you carry out mission-critical tasks.

Progent's consultants can assist Waltham, Massachusetts companies to with any aspect of creating a high-performing remote work ecosystem by delivering infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, public cloud integration, Call Desk augmentation, security and compliance, backup/restore solutions, and unified management.

VoIP Solutions for Remote Workers
Expanding the company PBX system to include remote users is vital to maintaining a productive work-at-home solution. A broad range of cloud-centric digital PBX products are used by SMBs to support remote users. Many larger organizations rely on Cisco's current or older platforms for IP voice management. Progent can assist organizations of any size to design or maintain a remote VoIP environment that delivers the flexibility, convenience and security required for remote users. Progent's Cisco-certified CCIE Voice experts can provide advanced support to help organizations optimize their existing Cisco IP voice systems to handle an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers high-end telephony capabilities to devices like VoIP phones, media processing platforms, Voice over IP gateways, and mixed media apps used across the network. Unified Communications Manager manages additional mixed media services such as messaging, video conferencing, and customer collaboration networks. For more information about Progent's Cisco Unified CM or CUCM support, see Cisco Unified CM consulting services.
  • Cisco CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM. Progent can help your company to maintain your current CallManager deployment or upgrade smoothly to Cisco's current IP telephony solutions. To find out about Progent's support services for Cisco CallManager and Cisco's other older VoIP products, see CallManager expertise.
  • Cisco IP Gateways provide integration with PSTN networks and with clients operating outside the corporate firewall like telecommuters. Progent offers expert support for Cisco's legacy IP gateways like the UC520, UC540 and UC560 products as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration expertise.
  • Additional VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to expand your WAN architecture to work with these solutions and provide as-needed deployment and troubleshooting expertise.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and managing a productive work-from-home environment for your Waltham, Massachusetts company, call 1-800-993-9400 or refer to Contact Progent.