Adelaide Remote Workers Integration Consulting Company
Solution Planning, Implementation, Management and Troubleshooting Consulting Experts
Expanding your telecommuter workforce can have a significant impact on IT architecture, cybersecurity, and company processes. Progent has 20 years of background helping small and mid-size businesses to plan, deploy, manage, optimize, and troubleshoot IT networks that support work-from-home employees. Progent can assist your Adelaide organization to select the right tools and follow leading practices in building and operating a secure virtual ecosystem for teleworkers that facilitates teamwork and delivers top business value. Progent offers support services ranging from as-needed guidance for getting you past challenging technical bottlenecks to comprehensive project management to help you carry out business-critical initiatives.
Progent's consultants can help Adelaide, South Australia businesses to succeed with any aspect of creating a high-performing work-from-home environment by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Help Desk augmentation, security monitoring, data protection solutions, and centralized management.
Network Infrastructure for an At-Home Workforce
Integrating the network infrastructure needed to support a remote work environment can be especially challenging if you must manage a combination of worker-owned hardware like desktop computers and laptops, Internet routers, and Wi-Fi APs from an assortment of manufacturers and with a variety of OS software and firmware levels. Progent's background delivering remote help for both legacy and modern IT products in virtual office solutions enables you to make efficient use of your existing infrastructure and offers ready access to top-tire consultants for implement necessary upgrades. Services offered by Progent to assist your company to create a productive telecommuting infrastructure include:
- Virtual Private Network (VPN) connectivity allows you to create a secure connection for authorized at-home employees to access IT assets situated at your corporate datacenter or in the cloud. Progent can assist your company to deploy and manage VPN connections between your at-home workforce and your key network resources by providing online VPN configuration support. For businesses with Cisco's ASA security appliances, Progent's Cisco-certified ASA Firewall consultants can help your remote workers to utilize Cisco's AnyConnect client software for safe VPN connections for a broad range of devices such as Windows, Mac, iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure (VDI) platforms enable a telecommuter to see and use a remote PC's desktop. This gives IT managers more control over the digital environment of at-home employees and ensures them a consistent and more productive work experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
- Routers connect home computer networks to the Internet and support VPN connections, home Wi-Fi connectivity, and firewall services. Progent offers top-tier remote consulting for deploying routers from a range of vendors. See router integration services from Cisco-certified experts.
- Home Wi-Fi networks, often shared by the whole family and visitors, are frequently utilized by telecommuters to access their Internet router for work. This can create performance as well as cybersecurity problems. Progent can assist businesses to resolve these issues by delivering expertise like Aironet integration expertise, Cisco Meraki WiFi deployment expertise, and Ubiquiti wireless access point integration assistance.
- Internet connectivity methods impact the performance and reliability of connections between at-home workers and the company data center. Mission-critical applications might demand backup Internet access in the event the normal connection breaks. Progent can provide guidance for picking ISPs, choosing appropriate service offerings, and configuring high-availability Internet access. See Internet connectivity integration services.
VoIP Solutions for Teleworkers
Expanding the company phone system to accommodate teleworkers is critical to supporting an effective at-home workforce. A broad range of cloud-based VoIP platforms are popular with SMBs to support telecommuters. Many enterprises depend on Cisco's current or legacy platforms for IP voice solutions. Progent can help organizations of any size to plan or tune a remote IP voice service that delivers the versatility, convenience and security required for teleworkers. Progent's Cisco-certified CCIE Voice consultants offer advanced support to help businesses optimize their existing Cisco VoIP environments to handle an expanding at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers advanced IP telephony capabilities to devices like IP phones, media processing platforms, VoIP gateways, and multimedia applications deployed across the network. Unified Communications Manager manages additional combined media services such as unified messaging, video conferencing, and team interaction networks. For more information about Progent's CUCM expertise, visit Cisco Unified CM consulting services.
- CallManager is Cisco's earlier call-processing agent and has been replaced by Cisco Unified CM or CUCM. Progent can help you to maintain your existing CallManager deployment or migrate efficiently to Cisco's current IP telephony solutions. To learn about Progent's expertise for CallManager and Cisco's other older IP voice products, visit CallManager consulting.
- Cisco IP Gateways enable connectivity with PSTN networks and with users working outside the corporate firewall such as telecommuters. Progent can provide consulting expertise for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 product lines as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration consulting.
- Additional VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your WAN infrastructure to support these VoIP solutions and provide online configuration and troubleshooting expertise.
Voice/Video Conferencing for Telecommuters
A wide selection of video conferencing platforms from leading vendors enable online discussions, video conferencing, chat sessions, and screen/content sharing for both onsite workers and telecommuters. Many organizations use multiple conferencing products to accommodate their different partners and clients. Progent can help you to manage your existing voice/video conferencing ecosystem and optimize the engagement of your at-home employees.
- Skype for Business is Microsoft's leading communications product that enables real-time presence, IM, voice and video calling and conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified consultants who can assist your company to set up and manage Skype for Business clients to support your remote workforce. To learn more about Progent's consulting services for Skype for Business, refer to Skype for Business consulting experts.
- FaceTime is Apple's group video calling platform for iOS and Mac computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Current versions of FaceTime support as many as 32 simultaneous users for video calls. For details about Progent's support services for Apple FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center provides online conferencing for virtually all computing devices. Offered through Cisco's Webex Cloud, Webex capabilities include sharing granular content or computer screens, presentations that embed rich media such as Microsoft PowerPoint and Flash videos, network-based capture, plus editing and playback for future reference and training. To learn more about Progent's consulting expertise for Webex and for other IP video solutions from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams provides a hub for conversations, contacts, and content with features such as voice/video conferencing, persistent chat, plus data sharing. To learn more about Progent's consulting expertise for Microsoft Teams and for additional Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
- Other Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting services for these products and help you to optimize your WAN infrastructure to run them.
Microsoft Integrated Collaboration Platforms for At-Home Workers
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office and Microsoft 365 families, offering a powerful ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide range of endpoints. Progent has provided remote consulting services for SharePoint and Exchange Server since their first publication and can assist businesses to tune these critical collaboration products to optimize the productivity of your at-home workers.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works with Microsoft 365 and supports third-party cloud services to provide real-time collaboration. Designed as a replacement for Skype for Business Online, Microsoft Teams can support chat, audio/video meetings that include screen sharing, phone calls, cloud voicemail, group email, plus file and app sharing. Teams is tightly integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra (formerly branded Azure Active Directory) for delivering its full range of capabilities. For details about Progent's support services for Microsoft Teams, visit planning and configuration expertise for Microsoft Teams and Teams Premium.
SharePoint uses web entities to enable collaboration and knowledge delivery by offering policy-driven delivery of content, business processes, and tools for looking through enterprise-wide business data. SharePoint allows you to create secure web portals that enables at-home workforce to see and edit consolidated business intelligence by means of Intranets (Wikis), Blogs, social sites, and Web Parts (Widgets). To find out about Progent's SharePoint consulting services, refer to SharePoint integration and application development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange consulting expertise, refer to integration consulting for Microsoft Exchange Server.
OneDrive is Microsoft�s shared cloud storage service, similar to GoogleDrive. At-home users can save files to the OneDrive service, and colleagues can share them safely via a web browser. Provided with Microsoft 365, OneDrive enables home workers to co-edit documents. Revisions made offline are uploaded when you go back online. For details about Progent's expertise for Microsoft OneDrive, visit Microsoft Onedrive integration consulting.
Cloud Integration for At-Home Workers
Progent can provide affordable online assistance for helping organizations to create, manage and optimize cohesive hybrid network models that combine internal data centers, telecommuters, branches, plus cloud resources. Progent can provide expertise for all types of public cloud service such as Infrastructure as a Service, Platform as a Service, and Software as a Service (SaaS). Progent can help at-home workers fix problems with public cloud connectivity, identity, and security.
Azure is a popular platform for cloud services that enables you to use IT infrastructure, virtual servers, and critical applications running on Microsoft's massive cloud. Microsoft Azure features over 100 services services such as hosting for Windows and Linux-powered VMs, scalable cloud storage, email and messaging, application development with Visual Studio, and data backup. Progent can help your organization to deploy virtual machines on Azure Virtual Machines, configure storage on Azure Storage services, streamline identity control with Azure AD, and plan backup and restore solutions with Azure Backup. Progent's cloud experts can also show you how to establish protected access to Azure services for at-home workers by configuring and troubleshooting firewalls and VPN tunnels. For details about Progent's consulting expertise for Microsoft Azure, see Azure consulting services.
Microsoft 365, formerly branded Office 365, is Microsoft's popular family of business productivity software and cloud-based services available by subscription. Microsoft apps and cloud services are provided in a variety of plans intended for users ranging from individuals and small offices to large enterprises. Progent offers fast and affordable online access to consultants familiar with Microsoft 365-compatible clients based on Windows, Mac, iOS, and Google Android operating systems. Progent can assist you to assess the various subscription plans available for Microsoft 365 and configure 365 applications for your remote workers to achieve top business value. For information about Progent's consulting expertise for Microsoft 365, see Microsoft 365 integration expertise.
Microsoft 365 Exchange Online is among the most popular cloud-based applications in Azure-hosted Microsoft 365 product line. Exchange Online offers the benefits of lower costs for physical infrastructure, easier management, on-demand scaling, high availability, and additional benefits inherent with cloud computing. Microsoft has designed Exchange Online to run seamlessly with on-premises deployments of Exchange, allowing customers to build hybrid information systems. Progent's Exchange consultants are available for occasional assistance to get you past challenging IT bottlenecks and also offer comprehensive project management services to ensure your at-home workers have easy and safe access to your Microsoft 365 Exchange Online deployment. For details Progent's expertise for Microsoft 365 Exchange Online, visit Microsoft 365 Exchange Online configuration and support expertise.
Amazon AWS is a pioneer in the public cloud arena and is the world's biggest provider of cloud services. Progent offers rapid and economical online contact with cloud integration experts who can help your business to plan, deploy, maintain, and debug hybrid IT networks that incorporate Amazon AWS cloud-based services with on-premises resources and with other popular cloud platforms such as Azure. Progent also offers the skills of Cisco-certified CCIE networking consultants to assist your company to build a high-uptime network architecture so your users have a consistent computing environment regardless of whether they are working from your headquarters, a branch office, from home, or on the road. For details about Progent's support services for Amazon AWS, see Amazon AWS consulting services.
Google Cloud Platform is a leading suite of cloud computing services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco consulting experts can help you to extend your current IT resources with the Google Cloud Platform, and Progent's database experts can help you make your critical apps cloud friendly so your telecommuters can take full advantage of Google Cloud services. Progent can help your business to deploy VMs on Google Cloud Compute Engine, plan an efficient storage system with GCP Storage, and simplify identity control for telecommuters with Google Cloud Identity services. Progent's consultants can also assist you to use GCP's unified management tools to administer and monitor your Google Cloud ecosystem. To find out, go to Google Cloud Platform integration expertise.
Help Desk Call Center Services for Teleworkers
A fast, enterprise-wide switchover to a from-home business model, which could be driven by an epidemic or as a component of a disaster recovery/business continuity process, can overstretch even a high-performing in-house Call Center. Progent's Help Desk services allow businesses of any size to outsource or supplement their Help Desk Call Center with Progent's online Technical Response Center (TRC) team.
- Progent's Standard Call Desk services leverage Progent's extensive network of remote technical support experts combined with enterprise-class ticketing and tracking technology to offer an economical, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 PC support from service requests through trouble ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows at-home employees to monitor or edit their active trouble tickets, enter information, and append screen captures and relevant files. Technical support services are provided at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers optional rapid escalation to Level 2 and Level 3 support experts to resolve complex issues. For more information, see Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Call Center Supplemental Service allows your business to supplement your existing Support Desk staff by sharing delivery of Help Desk support seamlessly between your regular IT support personnel and Progent's extensive pool of desktop support technicians and subject matter experts. Progent's shared Call Center service is based on a co-sourcing support solution utilizing the number one PSA tool for handling help requests and trouble tickets, establishing ownership, monitoring progress, and producing reports. For details about how Progent's Support Desk Augmentation Services can enable your business to deliver world-class desktop support to your at-home workforce, go to Progent's Help Desk supplementation Services.
Cybersecurity for At-Home Workers
Work-from-Home workers commonly utilize their own devices and usually operate in a poorly secured physical area. This situation multiplies their vulnerability to cyber attacks and requires careful configuration of firewalls, AV tools, MFA-based identity verification, remote endpoint monitoring, thorough end-user training, and the creation of policies based on leading practices. Progent's seasoned roster of cybersecurity solutions experts can assist you to plan, configure and manage a compliant cybersecurity solution that protects vital IT resources in environments that incorporate remote workers.
Firewalls enable you to create a network environment that can be safely utilized by on-premises users as well as by an at-home workforce, mobile users, vendors, customers, and other stakeholders. Next-generation firewall appliances permit you to configure and control different access rights to various groups of users and to expand your IT network and adjust your security profile as your business evolves and as network attacks become more sophisticated. Progent works with both new and legacy firewall appliances from all leading vendors including Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. To find out more about Progent's firewall integration expertise, go to firewall integration and support services.
Remote Endpoint Monitoring makes it possible to track the disparate computers utilized by at-home workers and either block or spot and mitigate modern threats like ransomware. With ProSight Active Security Monitoring services, a lightweight software agent is installed on each secured endpoint device, monitoring all activity and using state-of-the-art machine learning and full execution context from SentinelOne to detect zero-day threats before they can spread. When an attack is discovered, ProSight ASM immediately disconnects the impacted device from the corporate network to contain the malware. Since the ProSight ASM agent is self-contained, endpoint devices stay protected even if they are not connected to the Internet. Progent is a SentinelOne Partner, reseller, and integrator. For more information about ProSight ASM, go to remote endpoint monitoring for an at-home workforce.
Progent's Duo authentication Service Plans incorporate Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity verification with iOS, Android, and other personal devices. Using Duo 2FA, when you log into a secured online account and give your password you are requested to verify who you are via a device that only you have and that uses a different ("out-of-band") network channel. A broad range of devices can be used as this second means of authentication such as a smartphone or wearable, a hardware/software token, a landline phone, etc. You can designate multiple validation devices. For details about Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication services for teleworkers.
Security Audits can assess the vulnerability of your information system to all classes of outside and local security threats for an environment that incorporates an at-home workforce. Progent can run remote, automated cybersecurity inventory software for quickly and economically uncovering a broad range of security weaknesses that can be found via the Internet. Progent's endpoint security assessment experts, which can be provided by network security professionals with top credentials including CISA, ISSAP, and GIAC, can help you to evaluate your procedures and policies and review your IT architecture to allow you to design top-level security for your an at-home workforce.
Horizon3.ai's NodeZero PEN Testing Platform is a leading-edge penetration test (pentest) product family that can deliver automated threat assessment of your at-home environment and your internal and perimeter networks so you can uncover, prioritize, fix, and verify cybersecurity vulnerabilities before malicious hackers can exploit them. Progent's pentest experts can help you to use NodeZero to perform thorough penetration tests of your perimeter and your internal network in order to determine your current security posture. Progent can also assist you to strengthen your network security and can help you to plan and implement a unified cybersecurity ecosystem that simplifies management and provides maximum cyber defense for on-prem, multi-cloud, remote, and perimeter IT assets. To learn additional details about Progent's vulnerability assessment services powered by on NodeZero's PEN test platform, refer to Consulting Support for NodeZero's Penetration Test Platform.
Download White Paper: Protecting a Work-From-Home (WFH) Environment
To view or download a white paper describing key areas to concentrate on for securing an IT environment that includes telecommuters, click:
Securing a Work-From-Home Environment White Paper. (PDF - 2.4 MB)
Data Protection for Telecommuters
Data Protection covers backing up and restoring vital information in order to avoid data loss and minimize restoration time in the event of storage failures due to equipment issues, software hiccups, operator error, malware, or other causes. Dependable data protection solutions can be particularly difficult to design and maintain in hybrid environments that combine in-house data centers, cloud resources, and an at-home workforce.
- Backup/Restore strategies for teleworkers must cover diverse types of user-owned endpoints. Progent offers fast online access to experts knowledgeable about a broad range of products for protection Windows, Apple Mac and Linux/UNIX servers and desktops as well as notebooks, iPads and smartphones. Popular backup/recovery products maintained by Progent's data protection experts include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, CrashPlan, Retrospect, and Time Machine. To back up resources spread across a hybrid network, Progent offers ProSight Data Protection Services, a managed backup/recovery service that utilizes cloud storage and includes granular restore and centralized management.
- Disaster Recovery/Business Continuity (DR/BC) strategies often envision circumstances that require a rapid changeover to telecommuting. Progent's expert disaster recovery preparedness experts and business continuity specialists can assist your business to produce, document and test a DR/BC plan that addresses the process of moving to an at-home workforce.
Unified Management for At-Home Workers
Microsoft has renamed and rebundled its endpoint management products under the title Microsoft Endpoint Manager, which includes Intune for cloud management of mobile and remote devices and Configuration Manager for managing local endpoints. Microsoft Endpoint Manager offers a centralized platform for protecting critical information by managing local, mobile, and at-home endpoint devices.
Intune
Intune is a component of Microsoft's Endpoint Management suite that also includes Microsoft Configuration Manager. Intune is a cloud service for managing and protecting mobile devices and software. Remote endpoint devices can be user owned or company owned. IT admins managing the enrolled endpoint computers of telecommuters can use Intune to provision and validate applications on devices, push patches and certificates, configure rules for accessing data and resources, set passwords, create VPN tunnels, determine how home-based workers share data, set up threat defense, verify security compliance, and wipe corporate information from missing, stolen or deactivated endpoint devices. Intune can be used with iOS, Google Android, Windows, and macOS/OS X endpoints. For details about Intune and how Progent can help you to use this platform to administer the endpoint devices of your at-home workers, go to Intune mobile endpoint management experts.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management platform that allows network administrators to keep remote endpoints current and protected. Workspace ONE uses VMware AirWatch for centralized endpoint management along with VMware's Horizon virtual application delivery technology for access control, application management, and configuration management of endpoints. Workspace ONE operates with devices powered by Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-site deployment via a perpetual license. Key capabilities of Workspace ONE include fast remote deployment of new notebooks, quick onboarding of new users, policy set up and enforcement for all classes of endpoints, aggregated management reporting and performance analytics, an email encryption gateway, and tight integration with Microsoft apps and cloud services. To find out about Progent's support services for VMware Workspace ONE, visit VMware Workspace ONE remote endpoint management consultants.
Contact Progent for At-Home Worker Expertise
To contact Progent about building and maintaining an efficient telecommuter solution for your Adelaide, South Australia company, phone
An index of content::
SQL Server 2012 Security Outsourcing
SQL Server 2012 Performance Tuning Consulting Services
Progent can provide the support of certified engineers and experienced database application developers, DBAs, project management experts, network infrastructure engineers, disaster recovery/business continuity planning specialists, and certified data security consultants to help your business to assess the potential benefits of Microsoft SQL Server 2012 for your organization, install pilot environments at your datacenter or at Progent's test lab, design and execute out a smooth migration to SQL Server 2012 from earlier releases of SQL Server or from legacy RDBMS solutions, and configure a cost-effective and safe IT infrastructure that helps you realize the full business benefit of SQL Server 2012.
Android and Windows 10 integration Support and Help
Android and Outlook integration Remote Troubleshooting
Progent's veteran team of IT consultants and application experts have extensive experience providing online and onsite assistance for businesses of all sizes who want to incorporate Android phones and tablets into their information systems so that users can be productive from anywhere. Progent has the breadth of skills to resolve network problems that involve multiple vendors and that represent a mix of legacy and up-to-date technology. Progent offers budget-friendly remote consulting to assist you with any stage of designing, configuring, managing and maintaining your BYOD solution. Progent can provide as-needed technical support to help you to resolve especially challenging IT issues, or Progent can provide comprehensive project management services to help you finish strategic IT projects on time and within budget. Progent can assist with on-premises, cloud-based, or hybrid networks and offers support for all major operating systems, apps, management tools and hardware infrastructure. Progent also offers specialized group or one-on-one training to show you how to manage and use Android phones efficiently.
Professional Windows Server 2012 R2 upgrade
Windows Server 2012 R2 Server Manager Professional
Progent's Microsoft-certified professionals can help you to assess the business value of Windows Server 2012 R2 for your company, develop test systems and migration strategies, optimize your infrastructure for on-premises, multi-location, private or public cloud-based, and hybrid datacenters, train your IT support team, develop an enterprise-wide security strategy, automate network management, help with creating applications, and generate and test a DR/BC plan.
Microsoft Certified Expert Professionals UNIX, Windows
Information Technology Consulting Windows and Solaris
Progent's UNIX platform support services provide small businesses and developers help with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-based networks. Progent offers your business access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This wide array of expertise provides you with a convenient single source to show you how to create and maintain a protected and reliable mixed-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by combining Windows with popular variants of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Support and Setup Windows, UNIX, Solaris
Open Now UNIX, Windows Engineers
If your company network combines UNIX, Linux or Solaris platforms with Windows, Progent can show you how to incorporate your servers into a unified environment that permits all your operating systems to run side by side for easy administration, transparent dataflow, high availability, superior performance, and strong security. Progent's UNIX/Linux/Solaris and Windows coexistence assistance offerings feature IT architecture configuration and support, consulting for Microsoft Windows services for UNIX (SFU), remote network monitoring and management, remote network support and repair, on-site technical support, and Contact Center outsourcing.
Temporary IT Staffing Services Integration Services
Immediate IT Staffing Online Support
Progent's temporary staff augmentation services enable businesses to respond to sudden increases in demand for network support personnel without dealing with the costs and hassle that come with identifying and hiring experienced technical workers and without increasing your permanent workforce.
Small Business Small Business IT Outsourcing Firm
Cisco Certified Technology Providers Small Office
Progent's Microsoft and Cisco premier computer consultants can provide expert help with a broad range of technologies and can deliver that expertise online anywhere in the U.S. or onsite in select cities across the United States and anywhere in . Progent provides online help for networks powered by Microsoft Windows, UNIX, Linux, Sun Solaris, or Apple ac, or for environments that include a mix of Microsoft Windows and UNIX-based platforms. Progent also offers the help of Cisco CCIE network specialists for the toughest network issues, plus the assistance of CISM-qualified security engineers to assist with complex security design and troubleshooting. Progent has delivered online troubleshooting to companies in all 50 states in the U.S.
Remote Consulting 802.11 6/6E Wireless
CCNP Expert Certified 5500 Wireless Controller Support and Integration
Progent's Cisco-certified Wi-Fi integration consultants can help you to configure, administer, and debug Cisco Wi-Fi devices including Cisco's Aironet and Meraki 802.11ac wireless access points (APs) plus Cisco's Wireless Network Controllers.
Cybersecurity Security Evaluation Consulting Services
Cybersecurity Security Evaluation Consulting Services
Progent has created special network security service bundles intended to deliver larger institutions a professional and thorough security audit from a team of certified security consultants. All Progent's security assessment packages feature a suite of procedures like network scans from within and from beyond the corporate firewall, professional analysis of scanned data by accredited security engineers, creation of a paper explaining the findings, plus an interactive concise executive outbrief and an in-depth interactive outbrief for internal network managers.
Immediate MS SQL Server Contract Programming Firm
24/7 SQL Server 2008 Migration Consultants
Microsoft SQL Server 2005 offers indispensable, standardized tools to IT experts and information workers, lessening the complexity of designing, deploying, administering, and accessing company information and analytical applications in environments ranging from handheld devices to enterprise information systems. The complexity and integration demands of Microsoft SQL Server 2005 call for a network consultant with hands-on expertise and broad knowledge in planning and deploying information-based, comprehensive business technology applications. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work involving Microsoft integration, assures you success in planning, deploying and supporting Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET environment.
CISA Certified Cybersecurity Audit Consultant
Award Winning Security Audit Engineer
The Certified Information Systems Auditor credential is a recognized achievement that represents expertise in IS security auditing. Accredited by ANSI, the CISA credential has consultants undergo an extensive examination given by the ISACA professional association. Progent offers the expertise of a CISA-Certified network security audit professional trained to assist companies in the fields of IS audit services, IT administration, systems and architecture ROI, IT service delivery, protection of information assets, and business continuity planning.
Online Support Windows 2008 R2
Windows Server 2008 R2 Remote Troubleshooting
Microsoft Windows Server 2008 is an important advance in making information networks more protected and fault tolerant, easier to virtualize and manage, faster, and able to offer an improved platform for web publishing. Progent can help your business get the most from the enhancements incorporated into Microsoft Windows Server 2008 by providing Microsoft-certified consulting, troubleshooting, training, temporary staffing, network monitoring, and security engineering services.
Integration Support Meraki MS 400 Series Switch
24/7 Meraki MS Switch Technology Consulting Services
Cisco's Meraki MS family of access and distribution switches are designed for environments that go from branch offices to large campuses. Progent's Cisco-certified CCIE consultants offer cost-effective online consulting expertise to assist you to design and implement a productive network architecture that incorporates Meraki MS switches, simplify network monitoring and administration with Meraki's cloud-based management architecture, define policies to maintain compliance, develop and test a disaster recovery strategy, and resolve issues related to any aspect of your Meraki ecosystem. Progent can also assist you to connect Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki wireless access points to build a unified networking solution.
CCIE Expert Certified wireless LAN controller Online Troubleshooting
5520 wireless controller Integration Services
Cisco's Catalyst family of wireless controllers simplify the administration of Wi-Fi networks by unifying the provisioning and control of Wi-Fi access points, optimizing Wi-Fi throughput by limiting the effect of radio frequency congestion, enhancing wireless availability with fast auto-failover, and hardening security by detecting cyber threats and analyzing traffic content based on user type and locale. Progent's Wi-Fi consultants can help your business to configure Cisco wireless LAN controller appliances to manage and monitor Wi-Fi networks of any size. Progent can help you to maintain and debug your current Cisco-based Wi-Fi environment or carry out a smooth transition to Cisco's modern Wi-Fi controller technology.
Top Quality SMS Server Upgrade Network Consultants
SMS Server 2003 Upgrade Support Services
Progent's Microsoft certified experts provide small and medium size businesses world-class consulting support for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's standard tool for change and configuration management. SMS 2003, a component of Microsoft System Center 200, enables you to install critical applications quickly and reliably to specified workers, lower product expense and adhere to licensing agreements by determining usage profiles, enhance Windows protection by improving your awareness of weak points and by delivering targeted updates, manage your external workforce through accepted standards independent of connection or location, and reduce operational costs by efficiently exploiting the management functions incorporated into Windows. Progent's SMS engineers can show you how to use SMS economically for automated software and application installation, security patch administration, and asset tracking management including software and hardware inventory.
Microsoft SBS 2008 Support and Integration
Small Business Server 2008 Consulting Services
Microsoft Small Business Server (SBS) is a low-cost suite of essential servers that offers the basis for a powerful but easy-to-manage IT network. The IT sophistication of the Microsoft .NET components bundled with Microsoft Small Business Server 2011 requires a computer support expert with real-world experience designing and integrating seamless, comprehensive business network environments. Progent's Microsoft SBS Server consultants have an average of more than a decade of background integrating business networks founded on Microsoft products. This background assures you success in deploying, managing, and repairing network solutions that include the SBS Server package of servers and productivity software.
Google Cloud Linux Consultant
Google Cloud IAM Consultants
Progent can provide cost-effective remote and on-premises support to assist businesses to migrate all or part of their core network resources to Google Cloud Platform services. This can save time and equipment expense and enable access to Google's state-of-the-art AI and machine learning technology. Progent can help your IT team with every phase of Google Cloud Platform migration and troubleshooting including needs analysis, readiness evaluation, architectural design and review, pilot testing, deployment, centralized administration, performance tuning, licensing management, disaster recovery mechanisms, and security and compliance.
24/7 Computer Engineer SharePoint 2016 PowerShell
Consultant Services SharePoint Server 2016
Progent's Microsoft-certified SharePoint consultants can provide economical online and onsite expertise, application development, and technical support support for organizations of any size who intend to migrate to SharePoint Server 2016 or SharePoint Online from earlier versions of SharePoint.
24-7 Server Monitoring Professionals
24x7 Network Professionals
Remote continuous monitoring, proactive alarms, and periodic reports are crucial to preserving the health of your network and avoiding preventable and expensive disruptions. Remote Monitoring and Management technology has progressed to the point that companies of all sizes can get a degree of network stability that was previously reserved for large enterprises. Progent can provide a variety Remote Monitoring and Management solutions delivered as low-cost services designed to help your company to detect and resolve a most IT network issues before they get big enough to hurt your business.
24x7x365 Great Plains Accounting Consultant
Business Portal for Dynamics GP Consulting Services
Progent's seasoned solution designers and software developers can help your company to create customizations to Microsoft GP that address the unique needs of your business without losing the advantages of seamless Windows integration. Progent can also offer expertise with a range of development tools that can be utilized to build integrations with Microsoft GP. These integration tools include Dexterity, Modifier with VBA, Visual Studio for Microsoft Dynamics GP, Continuum, eConnect, Web Services for Dynamics GP, Integration Manager and ODBC.
Professionals Dynamics GP Management Reporter
Dynamics GP FRx Consultant Services
Dynamics GP software includes analytics and reporting features that allow you to monitor all business processes, sales and expenses, and sales patterns with integrated drill-down, inquiry, and reporting capabilities. Progent's Dynamics GP/Great Plains reporting support expertise can enable you to design reports that let you understand your business more completely, turning uncooked data into valuable management information. Progent can improve your reporting and analytics by providing Crystal Reports expertise, FRx support, and Microsoft Excel programming. In addition to delivering reporting consulting, Progent can supply Microsoft .NET consulting, Microsoft SQL Server expertise, and programming experience with VBasic, XML and other development environments in order to offer custom line-of-business software development and eCommerce solutions that integrate seamlessly with Dynamics GP.
Design Firms Amazon AWS hybrid cloud integration
CISM Security Security Enterprise hybrid cloud solutions Consult
Progent can assist you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid architectures that utilize on-premises IT assets as well as one or more public clouds. To assist you to integrate public cloud services with networks, Progent offers a range of public cloud migration support services such as Microsoft Azure enterprise hybrid cloud planning and deployment consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has two decades of background providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Microsoft T-SQL Programming
Microsoft SQL Server Application Consultants
Progent's certified SQL Server application developers and database administrators offer remote expertise to help businesses of any size to create, administer, and troubleshoot applications based on the Microsoft SQL Server RDBMS platform and .NET framework. Progent's SQL Server consultants offer support for any facet of application development in solutions that can include small business or departmental databases to N-tier VLDB applications and enterprise-class data warehousing.
Technology Consulting ProSight NinjaOne Patch Management
ProSight NinjaOne Remote Desktop Monitoring IT Consulting
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring managed service that uses advanced 24x7 remote monitoring and management technology to keep your network operating at peak levels by tracking the health of vital assets.
XenApp Help and Support
Consultancy Citrix XenApp Application Virtualization
Progent's Citrix experts can assist your business to plan, deploy, manage, and support a virtualized application delivery solution built on XenApp. Progent's Cisco-certified CCIE network consultants can show you how to optimize your infrastructure for delivering server and client-side applications, and Progent's remote datacenter management and support consultants can help you to administer and maintain a remote datacenter that features high uptime, advanced security, and fast disaster recovery.
Technical Support Jabber Migration
Online Troubleshooting Jabber and Android
Progent's Jabber consultants can provide online or on-premises expertise to help businesses of all sizes to design, implement, maintain, update or troubleshoot Cisco Jabber environments and Cisco Unified CM infrastructure. Progent can provide advanced expertise for all the products, technologies and services that go into creating a cohesive Cisco Jabber solution such as Cisco network appliances and management software, Microsoft 365 applications, Windows and Mac desktops, iOS and Google Android smartphones, SIP interfaces, Wi-Fi networks, cyber security, cloud computing, telepresence systems, PBX systems, business continuity, and the many other components of a modern collaboration solution.
Installation support Anti-Spam
Antivirus Design and Installation
E-Mail Guard by Postini offers constantly updated spam and virus blocking, content filtering, and security from email-based DHA attacks and DSA attacks. Progent is a Postini partner and service specialist. If your business is too small to qualify for a standard Postini license, you can still get the use of Postini's Perimeter Management services through Progent's E-Mail Guard spam filtering and virus protection aggregation program. Progent's expert email protection consultants can help you create an email security plan that includes antispam and virus protection services and policies.
Microsoft Certified Partner Specialists SQL Server 2016 Data Mining
SQL Server Management Studio Engineer
Microsoft SQL Server 2016 offers major enhancements in speed, capacity, security, uptime, mobile computing support, plus built-in analytics and reporting. Innovations include PolyBase for processing relational and non-relational databases simultaneously for big data applications, R language support, Dynamic Data Masking, Mobile Reports, and centralized control over local and cloud resources. Progent's Microsoft-certified consulting team can deliver online and on-premises expertise to assist organizations of all sizes to deploy, administer or troubleshoot any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all key Microsoft products including Windows Server and Hyper-V, Exchange, SharePoint, Microsoft Dynamics CRM, Skype for Business, and System Center Operations Manager (SCOM).
After Hours Certified Microsoft Partner On-Call Services
Microsoft Partner Problem Resolution
Progent is a Microsoft Certified Partner and has earned accredited competencies that include Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners represent the elite organizations who receive the top client endorsement and enjoy the tightest working relationship with Microsoft. The knowledge, skills, and dedication required to achieve the status of Microsoft Certified Partner pays dividends to Progent's customers by allowing Progent to offer your business more complete solutions for your information system.
Troubleshooters Microsoft Certified
Microsoft Partner Small Business IT Outsourcing Services
Progent is a Microsoft Certified Partner and has earned special competencies such as Information Worker Solutions. Microsoft Certified Partners represent the elite organizations who receive the highest customer satisfaction and are afforded the closest working relationship with Microsoft. The understanding, capabilities, and dedication required to achieve the level of Microsoft Certified Partner pays dividends to Progent's customers by enabling Progent to offer your company better support for your IT network.
Intune SCCM Integration Consultants
Online Consulting Microsoft Intune Migration
Progent's Microsoft-certified Intune consultants can help your company to assess the business case for adopting Microsoft Intune for managing your portable computers including laptops, smartphones, and tablets based on Windows, iOS, and Google Android. Progent's Intune consultants can help your company to configure security and compliance policies, plan and deploy pilot environments to confirm the benefits of Microsoft Intune for your environment, install Intune throughout your IT ecosystem, integrate Intune with SCCM for unified change management, and provide ongoing support for your Microsoft Intune deployment.
Development Companies DotNET Software
.NET Software Reports
Progent's application experts have worked for two decades with .NET technologies and the Visual Studio development environment and can build or update .NET apps quickly and at low cost.
Auditor Juniper SSG350M Router
Juniper SSG5 Router Cybersecurity Firms
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Emergency Remote Support Internet Data Center
Remote Branch Office IT Consulting Firms
For enterprises with branch offices in California or any area served by Progent's engineers, Progent's Microsoft-Premier IT consulting experts and authorized Cisco network specialists can provide a range of network support services such as project planning, SOX compliance, office relocations, corporate security, system architecture, local or phone-based emergency support, and troubleshooting for co-location hosting facilities. A Progent network architect can help you plan a multi-office information system that makes efficient use of colocation facilities and Internet hosting sites. Progent's Microsoft Certified engineers can help large enterprises plan, deploy and support major rollouts of updated versions of Microsoft technology including Enterprise Active Directory, Microsoft Exchange Server, SharePoint, SQL Server, and Enterprise editions of Windows. Progent's CCIE and Cisco Certified Network Professional consultants can assist you to deploy Cisco technology for connection solutions that incorporate simple, high-performance, integrated, and wireless networking.
Operations Manager Setup and Support
Operations Manager IT Consulting
Progent provides a selection of IT support packages for small organizations. These information technology outsourcing and network monitoring services are built around the proactive problem handling capabilities of Microsoft Operations Manager 2007, a state-of-the-art server and IT support software platform that monitors the availability, performance, and safety of your network and identifies incipient problems before they can bring down your network. With Progent's economically priced network support programs, small companies can choose a simple co-sourcing service program based on Operations Manager with server monitoring, reporting, Help Desk and online service or a comprehensive round-the-clock outsourcing package.
Professionals Infor SyteLine CloudSuite Web Site Integration
Infor SyteLine CloudSuite Document Automation Consultant
Infor CloudSuite Industrial, formerly called SyteLine, is an ERP platform that embodies over 25 years of background helping manufacturing and service companies to simplify complex supply chains and streamline key business processes in order to get products to market quickly and meet customer schedules consistently. Progent can provide the skills of an ERP specialist with over two decades of experience working with the SyteLine/CloudSuite Industrial platform. Progent can provide online or onsite services that spans from as-needed guidance to comprehensive solution design and project management outsourcing or co-sourcing. Sample services offered by Progent for CloudSuite Industrial/SyteLine include installation, upgrades, process improvement, customization, CPQ, web site integration, debugging, data conversion, Microsoft 365 integration, training, and database administration.
Excel 2019 Consultant
Developer Firms Microsoft 365 Excel Reporting
Progent's Microsoft-certified Excel and Office 365 Excel application consultants can provide a wide range of online support services to assist your organization to plan, develop, pilot test, deploy, manage, and troubleshoot applications powered by any version of Microsoft Excel, including Excel 2016 and Microsoft Office 365 Excel. Progent can help your business to move your current Excel solutions to the latest releases of Excel, support Excel on Apple iOS-based iPhones and iPads and Google Android phones and tablets, and identify and fix compatibility issues between different releases of Excel. Progent offers as-needed support to organizations who need a fast fix to a stubborn problem related to Excel and Progent can also provide full project management services for upgrading or developing line-of-business applications built on Office Excel. Progent's affordable online training classes for Excel can be custom tailored to meet the special requirements of individual users or groups.
Consultant Rates Network Integration
Consultant Rates Technical Support Companies
Progent's pricing model is to bill for online service and in-person help by the minute. As a result, you pay only for received services. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no service activation fee and requires no retainer for support services provided during normal business hours. Many service organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's small granularity eliminates big bills for quick repairs so you won't be tempted to allow minor problems to fester.
802.11ax wireless controller Remote Support Services
Wi-Fi 6 wireless controller Support Services
Cisco's Catalyst family of Wi-Fi controllers streamline the administration of Wi-Fi networks by unifying the provisioning and management of wireless APs, optimizing Wi-Fi throughput by limiting the impact of radio frequency congestion, improving wireless uptime with fast auto-failover, and strengthening data security by identifying cyber threats and analyzing network traffic according to user type and location. Progent's Wi-Fi consultants can help your business to deploy Cisco wireless LAN controller appliances to manage and monitor Wi-Fi networks of all sizes. Progent can assist you to administer and debug your current Cisco-based Wi-Fi solution or carry out a smooth upgrade to Cisco's latest wireless controller technology.
CRISC Risk Evaluation IT Services
Network Consulting CRISC Certified Risk Monitoring
Progent's disaster recovery support and business continuity engineers can help you create a disaster recovery plan in case of an IT system disaster. Progent can show you how to create a complete disaster recovery plan that incorporates periodic disaster recovery evaluations and testing. Progent's Microsoft and Cisco-authorized professionals can also show you how to create an affordable, high-availability network architecture that takes into account availability issues covering a wide array of network technologies and procedures.
24 Hour ProSight NinjaOne Patch Management Support Outsourcing
NinjaOne Automated Server Management IT Services
ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management staff and your assigned Progent consultant so any potential issues can be resolved before they can impact your business.
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