Enlarging your telecommuter workforce can have a major impact on IT architecture, cybersecurity, and corporate culture. Progent has two decades of background helping SMBs to plan, configure, administer, optimize, and troubleshoot IT networks that support work-from-home employees. Progent can help your Akron organization to select the right tools and follow best practices in building and operating a secure virtual solution for telecommuters that promotes teamwork and returns top business value. Progent can provide services ranging from as-needed expertise for getting you past occasional technical bottlenecks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent can help Akron, Ohio organizations to succeed with any aspect of creating a high-functioning telecommuting ecosystem by providing network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Call Desk services, cybersecurity, data protection solutions, and centralized management.

VoIP Solutions for At-Home Workers
Extending the corporate PBX environment to accommodate remote users is vital to maintaining an effective work-at-home solution. A variety of cloud-centric digital PBX platforms are used by SMBs to server telecommuters. Many larger organizations rely on Cisco's modern or older platforms for IP voice management. Progent can help organizations of any size to design or maintain a remote VoIP environment that delivers the versatility, transparency and security needed for telecommuters. Progent's Cisco-certified CCIE Voice experts can provide high-level support to assist businesses tune their current Cisco IP voice environments to support a growing at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers enterprise telephony capabilities to devices such as IP phones, media processing platforms, Voice over IP gateways, and mixed media applications deployed across the network. Unified Communications Manager supports additional mixed media services like messaging, video conferencing, and team collaboration networks. For more information about Progent's Unified Communications Manager support, visit Cisco Unified Communications Manager consulting services.
  • CallManager is Cisco's earlier call-processing software and has been superseded by Cisco Unified CM. Progent can assist you to maintain your existing CallManager environment or migrate smoothly to Cisco's current IP telephony products. To find out about Progent's support services for CallManager and Cisco's other older VoIP platforms, visit CallManager expertise.
  • Cisco IP Gateways enable connectivity with PSTN networks and with users operating beyond the corporate firewall like at-home workers. Progent offers consulting expertise for Cisco's legacy IP gateways like the UC520, UC540 and UC560 series as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration consulting.
  • Additional VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to expand your wide area network infrastructure to support these solutions and deliver as-needed configuration and troubleshooting expertise.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and maintaining an efficient work-from-home environment for your Akron, Ohio business, call 1-800-993-9400 or visit Contact Progent.