Baltimore At Home Workforce Connectivity Support Partner
Help Desk Call Center Solutions Consulting and Support Services
Expanding your telecommuter workforce can have a major impact on IT infrastructure, security/compliance, and corporate culture. Progent has two decades of background helping SMBs to design, deploy, administer, tune, and debug IT networks that incorporate at-home workers. Progent can help your Baltimore company to pick the appropriate technologies and follow best practices in creating and maintaining a secure virtual solution for teleworkers that promotes collaboration and delivers maximum value. Progent offers services that go from as-needed guidance for getting you over occasional IT bottlenecks to comprehensive project management or co-management to help you carry out mission-critical initiatives.
Progent can assist Baltimore, Maryland organizations to with any facet of building a high-performing telecommuting environment by delivering network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud integration, helpdesk augmentation, endpoint security, data protection solutions, and streamlined management.
Help Desk Services for Teleworkers
An emergency, organization-wide transition to a telecommuter business model, which might be activated by an epidemic or as part of a business continuity process, can overwhelm even a high-performing in-house Call Center. Progent's Help Desk services allow businesses of any size to outsource or expand their Call Desk with Progent's online Technical Response Center (TRC) services.
- Progent's Standard Support Desk services utilize Progent's nationwide network of online IT support experts along with enterprise-class ticketing and follow-up software to provide an economical, advanced Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 PC technical support from initial service requests through trouble ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to track or update the status of their active tickets, add details, and append screen captures or relevant files. Support services are provided at a significant discount off Progent's normal Level 1 technical service rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT experts to resolve advanced problems. To learn more, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Help Desk Augmentation Service enables you to expand your existing Support Desk staff by splitting responsibilities for Help Desk services seamlessly between your regular support personnel and Progent's nationwide pool of PC support engineers and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a co-sourcing support solution utilizing the leading professional services automation (PSA) tool for handling service requests and trouble tickets, assigning ownership, monitoring progress, and producing reports. For information about how Progent's Help Desk Supplementation Services can enable your company to provide best-in-class desktop support to your at-home workforce, refer to Progent's Help Desk Call Center supplementation Services.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and maintaining a productive work-from-home environment for your Baltimore, Maryland company, call
An index of content::
Automatic Topology Diagrams Online Troubleshooting
ProSight Remote Network Infrastructure Troubleshooting Support and Help
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and debug their networking hardware such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating devices that require important updates, or isolating performance bottlenecks.
Microsoft SQL Server Tech
SQL 2008 Reporting Services Outsourced Programming
SQL Server 2005 offers indispensable, familiar tools to computer professionals as well as to information workers, reducing the complexity of creating, integrating, managing, and using enterprise information and database programs in environments ranging from handheld devices to corporate data systems. The sophistication and integration demands of Microsoft SQL Server 2005 call for a network consulting firm with hands-on experience and broad knowledge in planning and building data-driven, end-to-end business technology applications. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of background involving Microsoft integration, ensures you success in planning, deploying and supporting Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET platform.
MS SQL Server 2008 Consultant Services
SQL 2008 Analysis Services Consulting Services
Progent's Microsoft-Certified SQL Server engineers can provide an array of services to assist small companies to design, configure, manage, and repair SQL Server 2008 solutions in order to get the optimum strategic benefit from this state-of-the-art information management platform. Also, Progent can provide assistance with network architecture, company-wide protection, and custom software programming to optimize the strategic value of your information network.
Information Technology Consulting Remote Workforce Data Protection
Teleworker Data Protection Online Technical Support
Progent can assist small and medium-size businesses to design, deploy, test and troubleshoot backup/restore technology needed to support at-home workers.
Remote Technical Support Meraki
Meraki Air Marshal Configuration
Progent's Cisco Meraki Wi-Fi AP consultants offer remote and on-premises support to assist organizations of any size to plan, install, manage, upgrade or debug Wi-Fi systems that utilize Cisco Meraki APs. Progent can assist your business to set up and support Meraki-based Wi-Fi networks for environments that can range from a teleworker's home or a branch office to a campus or a multi-site enterprise. Progent can also help you to integrate other Cisco products including switches, routers and ASA firewalls to create a seamless network infrastructure that provides identical access, responsiveness, security, manageability and availability for wired and wireless clients irrespective of their location or device.
UNIX Services
Sun Solaris Computer Consulting
Progent's Solaris platform consulting experts offer small and mid-size businesses and software developers help with administering and maintaining Solaris systems that coexist with Microsoft-based technology. Progent can give your organization contact with Solaris consultants, support professionals premier by Microsoft and Cisco, and security specialists with CISA credentials. This wide range of experience offers you an easy single consulting firm to help you create and maintain a secure and reliable mixed-platform connectivity and communications infrastructure that allows Sun Solaris and Microsoft coexistence by combining Windows with popular variants of UNIX such as Apple Mac OS X, Solaris, IBM AIX, HP-UX, BSD, SCO, and Silicon Graphics IRIX (SGI/IRIX or major Linux derivatives including RedHat, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora, Gentoo, Mandriva Linux, Debian-GNU, and Slackware Linux.
Top Ranked Microsoft Exchange 2003 Upgrade On-site Support
Emergency Microsoft Exchange Upgrade Support Services
Progent's expert support team can show you how to define and implement a smooth in-place Microsoft Exchange 2003 upgrade plan that minimizes network downtime, reduces ongoing support requirements, and makes your Microsoft Exchange 2003 Server easy to manage. For complex multi-server or multi-location upgrades, Progent has the background to finish your project quickly and economically. Progent's Exchange Server 2003 help, troubleshooting, and consulting offerings include expertise with the integration of third-party enhancements of Microsoft Exchange 2003 Server that are in keeping with your business needs.
Immediate Services Online Office Access Training
Immediate Consultant Services Online Microsoft Project Training
Progent's virtual classroom webinars offer small businesses the cost savings, simplicity, and flexibility of online learning and the effective training techniques of experienced teachers who use the latest technology to emulate real-time, participatory learning environments. Progent can provide online training for key desktop software including elements of Microsoft Office suite such as Microsoft Excel, Word, PowerPoint, and Outlook: Microsoft Dynamics accounting and management reporting software including Microsoft Dynamics GP; plus other top desktop applications like Adobe Photoshop, Acrobat Writer, and Crystal Reports.
SharePoint 2013 IT Consultant
Top Ranked SharePoint 2013 Integration Support
Progent has been delivering SharePoint consulting services since the initial product was published more than two decades ago, and Progent has the scope of IT know-how to assist organizations of all sizes to design and implement a SharePoint Server 2013 installation and create SharePoint Server 2013 applications that bring substantial business benefit to your information network. Progent's Microsoft-certified consulting team can help your company to evaluate the risks and benefits of upgrading to SharePoint Server or SharePoint Online from legacy versions of SharePoint or from another collaboration environment; decide whether an on-premises, Cloud-based or hybrid configuration is best suited for your busi9ness; and pick the most appropriate edition of SharePoint 2013 for your purposes. Progent offers full project management support or can assist in individual jobs associated with your SharePoint 2013 migration.
Exchange 2013 Outlook Web App Consultants
Integration Exchange 2013 OWA
Exchange 2013 includes major enhancements to the capabilities of Microsoft Exchange Server 2010 and introduces powerful innovations plus a redesigned structure. These improvements affect key areas including manageability, availability, security and compliance, operational costs, collaboration, scalability, performance, cross-version interoperability, and productivity. Progent's certified Exchange Server 2013 consultants can assist your organization to understand the possible advantages of migrating to Microsoft Exchange Server 2013, create a cost-effective test and rollout plan, and educate your IT team to maintain your Microsoft Exchange 2013 environment. Progent also offers ongoing remote consulting and support and management for Exchange Server 2013.
ProSight Ransomware Rollback Support Services
Modern Network Security Online Support Services
ProSight Active Security Monitoring incorporates next generation behavior-based analysis technology from SentinelOne to guard endpoints and servers and VMs against familiar and zero-day ransomware crypto-worms such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor.
Open Now Exchange 2007 to Exchange 2010 Upgrade Consulting
Exchange 2010 Migration Consult
Progent's Microsoft and Cisco-certified consulting experts can help you to determine the value of Exchange 2010 for your company and can help you to plan and carry out a smooth upgrade to Microsoft Exchange 2010 from Exchange Server 2003 or Exchange 2007 Server that will offer fast payback by improving your workers' efficiency, cutting the cost of equipment and service, simplifying management, and integrating your vital communications platforms.
Microsoft Office XP Computer Support Firms
Microsoft Office 2000 Computer Network Firms
Progent applies no minimum charge and requires no monthly commitment for support services delivered during normal business hours. Progent's small granularity avoids large bills for fast repairs so you will not be tempted to permit less critical problems to fester. .
Work at Home IP Voice IT Consultant
Work at Home VoIP IT Consultant
Progent can assist small and medium-size businesses to set up VoIP technology to provide their telecommuters the advantage of virtual access to the company phone system.
DotNET Contract Development
ASP.NET Core Developer Firm
Progent's software developers have worked for 20 years with .NET technologies and the Visual Studio development environment and are able to build or modernize .NET applications quickly and affordably.
SharePoint 2019 PowerApps Setup and Support
SharePoint 2019 Hybrid Architecture Setup and Support
Progent's Microsoft-certified SharePoint 2019 and SharePoint Online consultants offer affordable remote and on-premises consulting, software development, and troubleshooting services for organizations of all sizes who want to upgrade to SharePoint 2019 or SharePoint Online from older versions of SharePoint. Progent can assist customers design and carry out an efficient upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that incorporates onsite and cloud resources into a cohesive intranet solution.
Dynamics GP/Great Plains Features Online Support
On-site Support Dynamics GP/Great Plains Features
Dynamics GP/Great Plains can help you expand and control your business more efficiently by offering easy availability of strategic data and a fast return on investment. Dynamics GP/Great Plains confers important business benefits including its ability to extend the reach of your company, manage your financials, computerize financial processes, unify procedures throughout your company, improve inventory control, enhance order accuracy, grow revenue and minimize turnaround time, and maximize free cash flow. Progent can help you configure and manage a robust, secure server and communications foundation to support Great Plains, and can provide expert Microsoft Dynamics GP/Great Plains consultants to make sure you derive the full advantages of your Microsoft Dynamics GP/Great Plains business management system.
24x7x365 Cisco Experts UNIX Online Small Business IT Outsourcing Firms
Linux Online Technology Professional
Progent offers national urgent technical support and troubleshooting services for businesses that run UNIX or Linux environments or whose IT systems feature a mix of UNIX and Microsoft products. Online IT help provides optimum return for your information technology budget by preserving user productivity and limiting the hours charged for network analysis and repair. Advanced remote support tools and skilled technicians and engineers combine to enable Progent to handle the majority of network issues without squandering time and money by going to your location. In most of cases your network problems can be dealt with by telephone or through a mix of telephone support and remote network analysis. Progent can put you in touch with Cisco CCIE network engineers and CISSP certified security professionals to help with the toughest network issues.
After Hours Specialist IP PSTN
CUCM and SIP Integration Online Support
Progent's Cisco-certified SIP integration consultants can assist you to plan, integrate, manage, debug and enhance Cisco's SIP (Session Initiation Protocol) infrastructure technology and Cisco's CUBE (Cisco Unified Border Element)-connected IP PSTN trunks and can provide affordable online or on-premises support to help companies to move smoothly to an advanced communications network that delivers fast ROI. Progent's certified Microsoft unified communications experts can assist you to configure connections between Cisco's CUBE Session Border Controller and Microsoft's rich media applications like Skype for Business Server or Lync for connectivity to a SIP-based IP PSTN trunk.
Professionals Microsoft Azure enterprise hybrid cloud solutions
Hybrid cloud integration Specialists
Progent can assist your IT team to plan and administer hybrid ecosystems that support Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that combine physical IT assets as well as one or more public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud integration services such as Microsoft Azure hybrid cloud design and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has 20 years of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Supplemental Service Desk IT Consulting
Co-managed Heldesk Online Support
Progent's Shared Call Center service makes it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your IT team and Progent's pool of seasoned technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution based on ConnectWise Manage, the leading shared PSA tool for handling service requests, ticketing, ownership, progress tracking, and metrics.
Biggest Integration Support System Center 2016 and Linux Integration
Microsoft Certified Expert System Center 2016 and SSRS Reporting Technology Consulting Services
Small to mid-sized businesses can now get all the benefits of Microsoft System Center Operations Manager 2007 and also have quick access to Progent's Microsoft Certified IT support experts. With Progent's affordably priced IT support packages, small businesses can choose a basic System Center Operations Manager-based co-sourcing package with server monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive 24x7 outsourcing package. Progent supports Microsoft System Center Operations Manager to offer small business information systems enterprise-class availability, protection, and productivity.
24/7 Juniper SSG550M Router Security Contractors
24x7 Firewall Setup Juniper SSG320M Router
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
SCCM 2012 Reporting IT Consultant
Top SCCM 2012 Policy Settings Integration Services
Progent's Microsoft-certified consultants can help your business to prepare for, implement, and operate System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can help you to migrate efficiently to SCCM 2012 from an older change management platform or help you to enhance your current SCCM 2012 ecosystem to accommodate your changing IT requirements. In addition, Progent can assist you to build an infrastructure that extracts the most value from SCCM 2012 by delivering expertise with related Microsoft technologies including Active Directory Domain Services, Microsoft SQL SSRS, and IIS.
Nexus 5600 Switch Network Consulting
Nexus Switch VXLAN Support Outsourcing
Cisco Nexus switches are intended to deliver the throughput, expandability, uptime, cloud readiness, capacity, security and manageability needed to act as the foundation of an enterprise data center. Progent's CCIE-certified Nexus switch consultants can provide remote and on-premises support expertise to assist your IT staff to create an optimal network architecture, set up pilot environments to confirm your switching solution, install and configure Nexus switches, create and implement effective policies, perform security vulnerability assessments, configure proactive monitoring, fully utilize network resources by means of virtualization technologies, analyze and repair switching and routing issues, maximize performance, perform capacity planning, and take advantage of the advanced zero-downtime capabilities incorporated into Nexus family of switches. Progent's consultants can also help your business to upgrade efficiently from outdated Nexus switches or Catalyst switches to current Nexus platforms.
Open Now Consulting Work from Home Endpoint Management
Remote Workforce Endpoint Management Technical Support Services
Progent can assist small and mid-size companies to implement centralized endpoint management and monitoring platforms for maintaining endpoints used by at-home workers.
Ubiquiti UniFi Controller Consultant Services
Ubiquiti UniFi XG Security Gateway Consulting
Progent can provide quick access to the skills of seasoned Wi-Fi specialists who can help organizations to determine the value of Ubiquiti UniFi Wi-Fi access points for your business and assist you to plan, install, manage, and troubleshoot your UniFi network. Progent can also carry out a Wi-Fi site survey to help you to choose, configure, and position Ubiquiti UniFi wireless APs for optimal coverage and throughput.
Telecommuter Infrastructure Online Technical Support
Telecommuter Network Infrastructure Support and Setup
Progent can help small and mid-size companies to plan, configure and debug the infrastructure for a remote workforce.
Subcontractor Jobs Network Consulting
Cisco CCNP From Home Job
Progent is seeking to hire staff-level, results-oriented Microsoft accredited engineers with MCSE credentials; Cisco certified system consultants who have Cisco CCNP or CCIE credentials; security consultants with CISSP or CISM or comparable security credentials; and advanced network architecture experts with a background in mobile solutions, wireless connectivity, fault tolerance, disaster recovery, information preservation, and server virtualization. Progent also is looking for professionals who can join Progent's team of help desk support specialists and remote support experts. In addition, Progent is seeking experienced managers who can operate productively in Progent's fast-paced, virtual office culture.
Supplemental Call Center IT Consultants
Extended Call Desk Remote Consulting
Progent's Co-managed Call Center service allows your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's roster of seasoned desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution built around ConnectWise Manage, the leading shared PSA platform for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.
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