Enlarging your at-home workforce may have a major impact on IT infrastructure, security, and corporate culture. Progent has 20 years of experience assisting businesses of all sizes to design, configure, administer, tune, and debug IT environments that support work-from-home employees. Progent can help your Liverpool company to select the appropriate tools and adhere to leading practices in creating and operating a safe virtual ecosystem for telecommuters that promotes collaboration and returns top value. Progent can provide services that go from as-needed guidance for getting you past occasional IT roadblocks to full project management to help you successfully complete business-critical initiatives.

Progent can help Liverpool, United Kingdom companies to succeed with any facet of creating a high-performing remote work ecosystem by providing infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, helpdesk outsourcing, security and compliance, backup/restore solutions, and unified management.

Help Desk Call Center Support for Remote Workers
A rapid, company-wide transition to a teleworker workforce, which might be activated by a pandemic or as part of a disaster recovery process, can overwhelm even the most efficient internal Call Desk. Progent's Help Desk services allow organizations of any size to outsource or supplement their Help Desk with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Desk services leverage Progent's extensive team of online IT support experts combined with world-class ticketing and tracking technology to offer an economical, modern Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 desktop technical support from service requests to trouble ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to monitor or revise the status of their current tickets, enter details, and upload screenshots or relevant files. Technical support services are delivered at a significant discount off Progent's normal Level 1 technical support charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 support specialists to resolve complex issues. For details, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Help Desk Call Center Augmentation Service allows your company to supplement your current Help Desk staff by splitting responsibilities for Support Desk services transparently between your in-house support organization and Progent's extensive pool of PC support engineers and subject matter experts. Progent's shared Help Desk service is based on a collaborative support solution based on the leading PSA platform for managing help requests and ticketing, establishing responsibility, tracking progress, and producing reports. To find out how Progent's Help Desk Supplementation Services can enable your company to provide best-in-class technical support to your teleworkers, go to Progent's Support Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and managing an efficient work-from-home solution for your Liverpool, United Kingdom organization, phone 1-800-993-9400 or refer to Contact Progent.