Expanding your telecommuter workforce can have a significant effect on IT architecture, security/compliance, and corporate culture. Progent has 20 years of background helping small and mid-size businesses to plan, configure, administer, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can help your Valencia organization to pick the right technologies and follow leading practices in building and operating a safe virtual office solution for telecommuters that promotes teamwork and returns top value. Progent offers support services that go from as-needed expertise for helping you past challenging IT roadblocks to full project management to help you carry out business-critical initiatives.

Progent's consultants can help Valencia, California businesses to with any aspect of creating a high-functioning telecommuting environment by providing infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, helpdesk outsourcing, cybersecurity, data protection solutions, and unified management.

Help Desk Services for Remote Workers
An emergency, company-wide transition to a telecommuter workforce, which might be the result of an epidemic or as a component of a disaster recovery/business continuity plan, can overstretch even a high-performing internal Help Desk. Progent's Call Center services make it possible for businesses of any size to outsource or augment their Call Desk with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Center support services utilize Progent's nationwide network of remote technical support experts combined with world-class ticketing and follow-up software to offer an economical, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 PC support from initial service requests through ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to monitor or update the status of their current tickets, enter information, and upload screen captures or attachments. Desktop support services are delivered at a substantial discount off Progent's ordinary Level 1 technical support rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT specialists to resolve advanced problems. For details, see Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Supplemental Service enables your company to expand your existing Help Desk Call Center team by sharing delivery of Call Center support services seamlessly between your in-house IT support organization and Progent's nationwide roster of desktop support technicians and subject matter specialists. Progent's shared Call Center service uses a collective support solution based on the leading PSA platform for handling help requests and trouble tickets, establishing responsibility, monitoring progress, and producing management reports. For information about how Progent's Help Desk Supplementation Services can help your company to deliver best-in-class technical support to your teleworkers, see Progent's Support Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and maintaining an efficient telecommuter solution for your Valencia, California organization, phone 1-800-993-9400 or visit Contact Progent.