Enlarging your at-home workforce can have a major impact on IT architecture, security, and company culture. Progent has two decades of background assisting small and mid-size businesses to plan, deploy, administer, tune, and debug IT environments that incorporate work-from-home employees. Progent can help your Lakeland company to select the right technologies and follow leading practices in creating and maintaining a secure virtual ecosystem for telecommuters that facilitates collaboration and delivers top business value. Progent offers support services ranging from on demand expertise for helping you over occasional technical roadblocks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent can help Lakeland, Florida organizations to with any aspect of creating a high-performing work-at-home environment by providing infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, Call Desk outsourcing, security and compliance, data protection solutions, and streamlined management.

Help Desk Call Center Services for Teleworkers
An emergency, company-wide switchover to a teleworker business model, which could be the result of a pandemic or as part of a disaster recovery/business continuity preparedness plan, can overwhelm even a well-staffed in-house Call Center. Progent's Help Desk Call Center services make it possible for businesses to outsource or supplement their Support Desk with Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Support Desk services utilize Progent's extensive team of remote IT support experts combined with world-class ticketing and tracking software to provide an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 PC technical support from help requests to trouble ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables telecommuters to check or revise the status of their active tickets, add details, and append screenshots or attachments. Support services are provided at a substantial price reduction off Progent's normal Level 1 desktop support rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT specialists to resolve complex problems. To find out more, see Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Call Center Supplemental Service allows your business to supplement your existing Help Desk team by splitting delivery of Call Center support services transparently between your in-house IT support personnel and Progent's extensive pool of PC support technicians and subject matter specialists. Progent's co-managed Support Desk service is based on a collaborative support model based on the leading PSA platform for managing service requests and trouble tickets, establishing ownership, tracking progress, and producing reports. For information about how Progent's Call Desk Augmentation Services can enable your business to provide world-class IT support to your at-home employees, visit Progent's Call Desk augmentation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and managing an efficient telecommuter environment for your Lakeland, Florida company, call 1-800-993-9400 or refer to Contact Progent.



An index of content::

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    Progent can help small and mid-size businesses to design, implement and troubleshoot the infrastructure for offsite workers.

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    Progent's Microsoft-certified professionals have 20 years of background designing, installing, and supporting email systems for businesses in the and throughout the U.S. Progent offers affordable Microsoft Exchange Servers consulting services to make sure that your email system features protection, high availability, easy connectivity for off-site and mobile users, time-saving administrative tools, and productive integration with telephony. Progent offers expertise and support services for Exchange 2016, Microsoft Exchange 2013 Server, Microsoft Exchange 2010, Exchange 2007, Microsoft Exchange 2003 Server, and Microsoft Exchange 2K Server. Progent can also help small or medium businesses to migrate to MS Exchange 2016 or Microsoft Exchange 2013.

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    Progent has put together two low-cost service bundles intended to allow small businesses to receive an impartial network security assessment from a certified security consultant. With Progent's External Network Security Inventory Checkup, an engineer runs a comprehensive examination of your IT infrastructure from outside your firewall to uncover possible risks in the security profile you present to the outside world. With Progent's Internal Security Inventory Scan, a security engineer executes a network scan from a secure computer within your firewall to uncover your exposure to internal attacks. The two security inventory packages are configured and run from a protected remote location.

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    Progentís Wireless Consulting Services provide a convenient, affordable way for companies of any size to deploy, manage and troubleshoot the latest wireless connectivity solutions. For 802.11n and the latest 802.11ac wireless environments, Progent can show you how to plan and install appliances like Cisco's Aironet and Meraki access points and wireless controllers. For wireless email and online applications, Progent supports Apple iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.

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    Progent's ProSight Virtual Hosting and Management outsourcing provides complete hosting of a small organization's production servers in an environment that delivers the maximum degree of availability and scalability and is also simple to transfer to any data center. ProSight Virtual Hosting options are based on mature virtualization platforms that enable small companies with multi- platform environments to economize significantly on the expense of capital equipment, system maintenance, and network management while achieving world-class reliability and an unprecedented degree of vendor flexibility.

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    Progent provides consulting expertise for WatchGuard Firewall security gateways including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can show you how to select, deploy, and manage a WatchGuard Firewall appliance that fits your security requirements and budget. Progent can help you to manage outdated WatchGuard firewalls or migrate smoothly to current WatchGuard firewall solutions.

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    Progent's Microsoft-certified professionals offer computer help and network consulting services for Microsoft Exchange Server 2003, Windows Server 2003, and for the complete family of Microsoft Servers. Progent's migration, integration, management, and troubleshooting expertise for Exchange 2003 Server include system design, deployment, project management, onsite and off-site technical support, Help Desk outsourcing, expert security consulting, and full-service IT outsourcing.

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    Microsoft ISA 2006 is a multi-functional gateway that offers a fully integrated application layer firewall, virtual private network, proxy, and Web caching solution for safeguarding the Internet-facing applications of any organization against a broad range of attacks. Progent's Microsoft Internet Security and Acceleration Server consultants can show you how to plan, cost-justify, pilot, implement, customize and manage the Standard or Enterprise version of ISA Server 2006 on your network.

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    Dynamics GP 2015 R2 (formerly Great Plains) features a new architecture that enhances cloud integration, supports popular handheld devices, allows one-time sign-on with Azure Active Directory, and strengthens security. Dynamics 2015 R2 also streamlines management reporting, incorporates nine new Workflows, expands the Web Client, and delivers over 100 enhancements to various applications. Progent's Microsoft-certified consultants have the broad technical skills and hands-on experience to address the critical IT and business challenges involved with deploying and managing Microsoft Dynamics GP 2015 R2 and can help you to perform a smooth migration that will optimize the business value of your investment in this mission-critical platform.

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    Progent is among the most qualified network support firms for creating e-mail systems based on Microsoft Exchange 2000. Progent specializes in helping small companies get all the benefits of Exchange 2000 under common scenarios such as updating from Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail environment, and using managed services for your Exchange 2000 support.

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  • SQL Server 2008 Upgrading
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    Microsoft SQL Server 2005 offers indispensable, standardized tools to computer professionals as well as to network users, lessening the difficulty of designing, integrating, managing, and using enterprise information and database programs in environments ranging from mobile devices to enterprise information networks. The complexity and interconnectivity requirements of Microsoft SQL Server 2005 call for an IT consulting firm with real-world expertise and broad knowledge in designing and deploying information-based, end-to-end business IT applications. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of over 10 years of background supporting Microsoft technology, ensures you success in planning, deploying and managing Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET platform.

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    Progent's Microsoft-certified consultants can help businesses of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from any earlier release of Windows. Remote and on-premises evaluation and upgrade services for Windows 10 provided by Progent's consultants include ROI estimates, project coordination, compatibility testing, test lab systems, Hyper-V virtualization strategies, Cloud solutions, mobile management and synchronization, telecommuter access, security and compliance, streamlined deployment and administration, network infrastructure design, wired/wireless convergence, disaster recovery planning, custom training for network management personnel and end users, and ongoing technical help.

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    Progent provides nationwide online help and consulting services for companies who operate Apple macOS and OS X environments or whose information systems feature a combination of Mac and Microsoft products. Progent's engineers can provide Mac clients a variety of IT services such as desktop support, migration to the current version of macOS from other earlier editions of macOS or OS X, plus help with Mac application software. Progent can also assist your business with iPhone and Apple iPad synchronization and troubleshooting, or migrating to Apple's iCloud services. Remote IT help provides optimum return for your information technology dollar by preserving user productivity and limiting the time billed for network repair services. Advanced remote support technology and skilled technicians and engineers allow Progent to solve most network problems without squandering time and expense by going to your site. In most of cases your network issues can be dealt with by telephone or through a combination of telephone support and remote connectivity. Progent can make available Cisco CCIE infrastructure experts and CISM and CISSP premier security professionals to assist with the toughest network problems.

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    Progent's Microsoft and Cisco-certified consulting experts can assist your organization to assess the benefits of Microsoft Exchange 2010 for your business and can assist you to design and implement an efficient migration to Exchange Server 2010 from Microsoft Exchange 2003 or Microsoft Exchange 2007 that will provide fast ROI by improving your productivity, lowering the cost of hardware and service, streamlining administration, and integrating your vital communications technologies.

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    Progent's certified SonicWall firewall experts can show you how to deploy, manage, and update SonicWall firewall/VPN appliances including the newer SonicWall TZ and NSa Series of firewalls and the older SonicWall PRO 2040 products. Progent's CISSP and GIAC-certified network security consultants can help you incorporate SonicWall firewalls into an end-to-end security plan and build security into your business processes.

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