Enlarging your at-home workforce can have a major impact on IT architecture, security, and company culture. Progent has two decades of background assisting small and mid-size businesses to plan, deploy, administer, tune, and debug IT environments that incorporate work-from-home employees. Progent can help your Lakeland company to select the right technologies and follow leading practices in creating and maintaining a secure virtual ecosystem for telecommuters that facilitates collaboration and delivers top business value. Progent offers support services ranging from on demand expertise for helping you over occasional technical roadblocks to comprehensive project management or co-management to help you carry out mission-critical initiatives.
Progent can help Lakeland, Florida organizations to with any aspect of creating a high-performing work-at-home environment by providing infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, Call Desk outsourcing, security and compliance, data protection solutions, and streamlined management.
Help Desk Call Center Services for Teleworkers
An emergency, company-wide switchover to a teleworker business model, which could be the result of a pandemic or as part of a disaster recovery/business continuity preparedness plan, can overwhelm even a well-staffed in-house Call Center. Progent's Help Desk Call Center services make it possible for businesses to outsource or supplement their Support Desk with Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Support Desk services utilize Progent's extensive team of remote IT support experts combined with world-class ticketing and tracking software to provide an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 PC technical support from help requests to trouble ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables telecommuters to check or revise the status of their active tickets, add details, and append screenshots or attachments. Support services are provided at a substantial price reduction off Progent's normal Level 1 desktop support rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT specialists to resolve complex problems. To find out more, see Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Help Desk Call Center Supplemental Service allows your business to supplement your existing Help Desk team by splitting delivery of Call Center support services transparently between your in-house IT support personnel and Progent's extensive pool of PC support technicians and subject matter specialists. Progent's co-managed Support Desk service is based on a collaborative support model based on the leading PSA platform for managing service requests and trouble tickets, establishing ownership, tracking progress, and producing reports. For information about how Progent's Call Desk Augmentation Services can enable your business to provide world-class IT support to your at-home employees, visit Progent's Call Desk augmentation Services.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and managing an efficient telecommuter environment for your Lakeland, Florida company, call 1-800-993-9400 or refer to Contact Progent.