Expanding your remote workforce may have a major effect on network architecture, security, and company culture. Progent has 20 years of background helping small and mid-size businesses to plan, configure, manage, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can help your Chicago company to pick the appropriate tools and adhere to leading practices in building and maintaining a safe virtual office solution for teleworkers that facilitates collaboration and delivers top value. Progent offers support services ranging from as-needed guidance for getting you over challenging IT roadblocks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent can help Chicago, Illinois businesses to with any facet of building a high-functioning telecommuting ecosystem by providing infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, helpdesk outsourcing, endpoint security, data protection solutions, and centralized management.

VoIP Integration for Remote Workers
Expanding the company phone system to include remote users is critical to maintaining a productive at-home workforce. A variety of cloud-based IP voice products are popular with SMBs to server telecommuters. Many enterprises rely on Cisco's current or legacy platforms for IP voice solutions. Progent can help organizations of any size to design or maintain a remote IP voice service that provides the versatility, convenience and protection required for remote users. Progent's Cisco-certified CCIE Voice consultants can provide high-level support to help organizations optimize their current Cisco VoIP environments to handle a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers enterprise IP telephony features to devices such as VoIP phones, media processing platforms, Voice over IP gateways, and mixed media apps deployed throughout the network. CUCM manages other mixed media services such as unified messaging, video conferencing, and customer interaction networks. For details about Progent's CUCM expertise, refer to Cisco Unified Communications Manager expertise.
  • CallManager is Cisco's earlier call-processing agent and has been replaced by Cisco Unified CM or CUCM. Progent's consultants can assist your company to maintain your current CallManager environment or upgrade smoothly to Cisco's current IP telephony products. To find out about Progent's support services for CallManager and Cisco's other legacy VoIP products, see CallManager expertise.
  • Cisco IP Gateways enable connectivity with PSTN networks and with users working beyond the corporate perimeter such as telecommuters. Progent can provide consulting expertise for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 series as well as for modern Cisco SIP gateways. See Cisco SIP gateway integration expertise.
  • Additional VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to enhance your wide area network architecture to work with these solutions and deliver online configuration and troubleshooting services.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing a productive telecommuter environment for your Chicago, Illinois company, phone 1-800-993-9400 or refer to Contact Progent.