Expanding your at-home workforce can have a significant impact on network architecture, cybersecurity, and company processes. Progent has 20 years of experience helping SMBs to plan, deploy, administer, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your Jacksonville company to select the appropriate technologies and adhere to leading practices in creating and maintaining a safe virtual office solution for telecommuters that promotes collaboration and returns top business value. Progent can provide services that go from on demand guidance for helping you past occasional technical roadblocks to full project management to help you carry out business-critical initiatives.

Progent's consultants can help Jacksonville, Florida organizations to with any facet of building a high-functioning work-at-home environment by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk outsourcing, security and compliance, backup/restore solutions, and unified management.

Help Desk Call Center Support for Remote Workers
A fast, company-wide transition to a teleworker workforce, which could be the result of a pandemic or as an element of a disaster recovery process, can overwhelm even a well-staffed internal Call Center. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or supplement their Call Desk with Progent's remote Technical Response Center services.

  • Progent's Standard Support Desk support services utilize Progent's nationwide team of remote IT support experts combined with world-class trouble ticketing and tracking technology to provide an economical, modern Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 PC support from initial service requests to ticket creation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows from-home workers to monitor or revise the status of their current tickets, add details, and upload screen captures or relevant files. Desktop support services are provided at a substantial discount off Progent's normal Level 1 technical service rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT experts to deal with complex issues. To learn more, see Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Help Desk Supplemental Service allows your company to expand your current Help Desk organization by splitting delivery of Call Desk services seamlessly between your regular IT support organization and Progent's extensive pool of desktop support engineers and subject matter experts. Progent's co-managed Help Desk service uses a collective support solution utilizing the number one PSA platform for managing service requests and trouble tickets, establishing responsibility, tracking progress, and producing reports. To learn how Progent's Help Desk Supplementation Services can enable your company to deliver best-in-class desktop support to your telecommuters, see Progent's Call Desk augmentation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and managing an efficient work-from-home solution for your Jacksonville, Florida organization, call 1-800-993-9400 or go to Contact Progent.