Enlarging your remote workforce can have a major effect on IT infrastructure, cybersecurity, and corporate culture. Progent has 20 years of background assisting businesses of all sizes to plan, deploy, administer, optimize, and troubleshoot IT networks that support a remote workforce. Progent can assist your Jacksonville organization to pick the appropriate technologies and adhere to best practices in creating and maintaining a secure virtual solution for telecommuters that facilitates collaboration and delivers maximum value. Progent can provide support services ranging from on demand expertise for helping you past challenging technical roadblocks to comprehensive project management to help you successfully complete business-critical tasks.

Progent's consultants can help Jacksonville, Florida organizations to succeed with any aspect of building a high-performing telecommuting ecosystem by delivering infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk augmentation, security and compliance, data protection solutions, and streamlined management.

Help Desk Call Center Support for At-Home Workers
A rapid, enterprise-wide transition to a teleworker business model, which could be the result of a pandemic or as part of a disaster recovery plan, can overwhelm even a high-performing internal Help Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or supplement their Help Desk Call Center by using Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk services utilize Progent's nationwide network of remote IT support experts combined with enterprise-class trouble ticketing and tracking technology to provide an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of remote Level 1 desktop technical support from service requests to ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows from-home workers to monitor or edit the status of their active tickets, enter details, and upload screen captures and attachments. Technical support services are delivered at a significant discount off Progent's normal Level 1 desktop service rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support experts to resolve advanced problems. To learn more, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Support Desk Supplemental Service enables you to supplement your current Help Desk Call Center team by sharing responsibilities for Support Desk support seamlessly between your regular IT support staff and Progent's nationwide pool of desktop support technicians and subject matter experts. Progent's co-managed Call Desk service is based on a collaborative support solution based on the number one professional services automation (PSA) tool for managing service requests and ticketing, establishing ownership, tracking progress, and generating management reports. To learn how Progent's Support Desk Augmentation Services can help your company to deliver best-in-class desktop support to your at-home employees, see Progent's Help Desk supplementation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and managing an efficient telecommuter environment for your Jacksonville, Florida company, call 1-800-993-9400 or refer to Contact Progent.