Enlarging your at-home workforce may have a significant effect on network architecture, cybersecurity, and corporate workflows. Progent has 20 years of background helping businesses of all sizes to design, deploy, administer, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Reading organization to select the right technologies and follow leading practices in building and operating a safe virtual office ecosystem for telecommuters that facilitates collaboration and returns top value. Progent offers services that go from on demand expertise for getting you over challenging IT roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.

Progent can help Reading, United Kingdom companies to succeed with any aspect of building a high-functioning work-from-home environment by delivering infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk services, endpoint security, backup/restore solutions, and unified management.

Help Desk Services for At-Home Workers
An emergency, company-wide transition to a telecommuter workforce, which might be driven by an epidemic or as part of a disaster recovery/business continuity process, can overwhelm even a high-performing internal Call Center. Progent's Call Center services make it possible for organizations of any size to outsource or supplement their Help Desk Call Center by using Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk support services leverage Progent's extensive team of online technical support experts along with world-class trouble ticketing and follow-up software to offer an affordable, modern Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 desktop support from initial help requests to trouble ticket generation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows telecommuters to check or edit their current trouble tickets, enter information, and append screenshots or relevant files. Technical support services are delivered at a significant price reduction off Progent's normal Level 1 desktop service rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support specialists to resolve complex problems. To learn more, go to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Support Desk Supplemental Service allows you to expand your current Call Desk team by splitting responsibilities for Call Desk services transparently between your regular support organization and Progent's nationwide roster of PC support engineers and subject matter experts. Progent's co-managed Call Desk service is based on a co-sourcing support model utilizing the leading professional services automation platform for managing help requests and ticketing, assigning responsibility, monitoring progress, and producing reports. For details about how Progent's Help Desk Call Center Supplementation Services can enable your company to deliver best-in-class IT support to your from-home workers, refer to Progent's Help Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining a productive telecommuter solution for your Reading, United Kingdom business, call 1-800-993-9400 or go to Contact Progent.