Aurora At Home Workforce Connectivity Consultants
System Planning, Configuration, Management and Call Center Consulting Experts
Expanding your at-home workforce can have a significant impact on IT architecture, cybersecurity, and corporate processes. Progent has two decades of experience assisting SMBs to design, deploy, manage, tune, and debug IT networks that support work-from-home employees. Progent can help your Aurora company to select the appropriate tools and follow leading practices in building and maintaining a safe virtual office ecosystem for teleworkers that promotes teamwork and returns top business value. Progent can provide support services that go from as-needed guidance for getting you past challenging IT bottlenecks to full project management to help you successfully complete mission-critical initiatives.
Progent's consultants can assist Aurora, Colorado companies to succeed with any aspect of building a high-functioning remote work environment by providing infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, helpdesk services, cybersecurity, data protection solutions, and streamlined management.
Infrastructure for Teleworkers
Configuring the network infrastructure needed to support an at-home work environment can be especially challenging if you must manage a mix of worker-owned equipment such as PCs and notebooks, routers, and Wi-Fi APs from various vendors and with a mix of operating systems and firmware releases. Progent's experience delivering remote support for both outdated and current technologies in remote office solutions enables you to make efficient use of your available network infrastructure and provides you with ready access to expertise for implement necessary updates. Services offered by Progent to assist you to create a high-functioning work-at-home ecosystem include:
- Virtual Private Network connectivity allows you to establish a secure tunnel for authenticated remote workers to use IT resources situated at your company datacenter or in the cloud. Progent's consultants can help you to deploy and manage VPN access between your at-home workforce and your key network resources by providing remote VPN configuration consulting. For businesses with Cisco's ASA security appliances, Progent's Cisco-certified ASA experts can help your at-home workers to utilize Cisco's AnyConnect software to provide safe VPN tunneling for a broad range of devices including Microsoft Windows, Mac, iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure (VDI) platforms allow an at-home worker to view and interact with a remote PC's desktop. This provides IT managers more control over the digital ecosystem of at-home employees and ensures them a familiar work experience. Progent's virtual desktop consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
- Routers attach home computer networks to the Internet and support VPN connections, local Wi-Fi networks, and firewall services. Progent can provide expert remote support for configuring home routers from all major vendors. See router configuration support from Cisco-certified consultants.
- Home Wireless networks, often supporting an entire household and guests, are frequently utilized by telecommuters to access their Internet router for work. This can cause performance and cybersecurity problems. Progent can help businesses to mitigate these problems by providing expertise that include Aironet integration expertise, Cisco-certified Meraki WiFi deployment consulting, and Ubiquiti Unifi wireless AP integration assistance.
- Internet connectivity solutions affect the performance and availability of connections between telecommuters and the corporate data center. Business-critical applications might require redundant Internet connections in the event the primary connection fails. Progent can provide expertise for selecting ISPs, selecting appropriate service bundles, and configuring fault-tolerant Internet access. Refer to Internet connectivity integration services.
IP Voice Integration for Teleworkers
Extending the company phone system to include teleworkers is vital to supporting a productive work-at-home solution. A variety of cloud-based VoIP products are popular with SMBs to support remote users. Many larger organizations depend on Cisco's current or older products for IP voice management. Progent can assist businesses of any size to plan or tune a telecommuter VoIP service that provides the versatility, transparency and security needed for remote users. Progent's Cisco-certified CCIE IP Voice consultants can provide advanced support to help businesses tune their current Cisco VoIP environments to handle an expanding remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers advanced telephony capabilities to devices like IP phones, media processing platforms, Voice over IP gateways, and mixed media software deployed throughout the network. Unified Communications Manager manages other mixed media services like unified messaging, voice/video conferencing, and customer interaction networks. For details about Progent's CUCM support, visit Cisco Unified Communications Manager consulting services.
- CallManager is Cisco's legacy call-processing agent and has been replaced by Cisco Unified CM or CUCM. Progent can help your company to support your existing CallManager deployment or migrate smoothly to Cisco's current IP telephony solutions. To find out about Progent's support services for Cisco CallManager and Cisco's other older IP voice products, see CallManager consulting.
- Cisco IP Gateways provide integration with PSTN networks and with users operating outside the corporate firewall such as at-home workers. Progent can provide consulting expertise for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 series as well as for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
- Additional VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to expand your WAN architecture to support these VoIP solutions and provide online configuration and troubleshooting expertise.
Voice/Video Conferencing for Remote Workers
A broad selection of voice/video conferencing products from leading vendors enable virtual meetings, video conferencing, chat sessions, and content sharing for both onsite users and at-home workers. Many organizations use a mix of conferencing products to accommodate their various partners and clients. Progent can assist your organization to maintain your existing conferencing ecosystem and optimize the engagement of your remote employees.
- Skype for Business is Microsoft's popular communications platform that supports real-time presence, IM, audio and video conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 applications including PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified specialists who can assist your company to configure and manage Skype for Business clients to accommodate your remote employees. To learn more about Progent's support expertise for Skype for Business, refer to Skype for Business consulting services.
- FaceTime is Apple's group video phone app for iOS and macOS devices. FaceTime works on Wi-Fi or cellular Internet connections. Current versions of FaceTime support as many as 32 simultaneous users for video calls. For details about Progent's consulting services for FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center provides online conferencing for most computing devices. Delivered via Cisco's Webex Cloud, Webex capabilities include sharing specific content or computer screens, presentations that embed rich media such as Microsoft PowerPoint and Flash videos, network-based capture, plus revision and playback for future reference and training. For details about Progent's support expertise for Cisco Webex as well as for additional video conferencing solutions from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams acts as a hub for conversations, contacts, and content with features such as video calling, threaded chat, plus file sharing. For details about Progent's consulting services for Microsoft Teams and for other Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
- Other Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting expertise for these products and assist your business to optimize your WAN infrastructure to run them.
Microsoft Collaboration Platforms for Teleworkers
Microsoft's collaboration platforms are closely integrated with Microsoft's familiar Office families, offering a powerful environment of applications that create a cohesive user interface for sharing information across a corporate network and on a broad range of endpoint computers. Progent has provided remote consulting support for Microsoft SharePoint and Exchange since their first publication and can help businesses to tune these flagship collaboration platforms to optimize the effectiveness of your remote workforce.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works on top of Microsoft 365 and supports third-party cloud services to provide real-time collaboration and communication. Developed as a replacement for Skype for Business Online, Microsoft Teams can enable chat, video meetings that include screen sharing, phone calls, cloud voicemail, group email, as well as file and application sharing. Teams is closely integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (previously called Azure Active Directory) for delivering its full range of capabilities. For details about Progent's consulting services for Microsoft Teams and Teams Premium, visit planning and deployment consulting for Microsoft Teams.
SharePoint utilizes web sites to facilitate collaboration and knowledge delivery by providing policy-based delivery of data, workflow, and utilities for looking through company-wide information silos. SharePoint allows you to create protected web portals that allows at-home workforce to view and edit aggregated business intelligence via Wikis, Blogs, social sites, and Web Parts. For details about Progent's SharePoint consulting expertise, refer to SharePoint integration and application development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange expertise, see deployment expertise for Microsoft Exchange Server.
OneDrive is Microsoft�s collaborative cloud-based storage service, similar to GoogleDrive. Remote users can save files to the OneDrive service, and co-workers can retrieve them securely through a browser. Included with Microsoft 365, OneDrive allows remote employees to jointly author files. Edits created offline are automatically synced when you go back online. To learn about Progent's expertise for Microsoft OneDrive, see Onedrive integration consulting.
Public Cloud Integration Services for Teleworkers
Progent can provide affordable online support for enabling businesses to create, maintain and repair cohesive network architectures that include physical data centers, telecommuters, branches, plus public cloud resources. Progent offers top-tier consultant for all modes of public cloud service including Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help at-home workers resolve problems with public cloud access, identity, and cybersecurity.
Azure is a leading platform for public cloud services that enables you to use IT infrastructure, servers, and key applications hosted on Microsoft's massive cloud. Microsoft Azure features over 100 services services including hosting for Windows and Linux-based virtual machines, scalable cloud storage, messaging, app development with Visual Studio, and data backup. Progent can assist your organization to deploy VMs on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, streamline identity control with Azure Active Directory, and plan backup and recovery solutions with Azure Backup. Progent can also show you how to create secure connections to Azure services for telecommuters by configuring and troubleshooting firewalls and VPN IPsec tunnels. To learn about Progent's expertise for Microsoft Azure, see Microsoft Azure expertise.
Microsoft 365, previously branded Office 365, is Microsoft's growing suite of business productivity software and cloud-based services available by subscription. Office apps and cloud services are marketed in a variety of plans designed for users ranging from individuals and households to major corporations. Progent can provide fast and affordable online contact with experts knowledgeable about Microsoft 365-compatible endpoint devices running Windows, Mac, iOS, and Google Android operating systems. Progent can help you to evaluate the various subscription plans offered with Microsoft 365 and configure 365 apps for your telecommuters to achieve top business value. To learn about Progent's consulting services for Microsoft 365, visit Microsoft 365 integration expertise.
Microsoft 365 Exchange Online is among the most widely used cloud-based applications in the Microsoft 365 product line. Microsoft 365 Exchange Online provides the benefits of reduced spending for data center infrastructure, easier management, on-demand scaling, high reliability, and other advantages inherent with cloud computing. Microsoft has designed Microsoft 365 Exchange Online to run seamlessly with local Exchange environments, enabling you to build hybrid networks. Progent's certified Exchange experts are available for occasional help to get you through tough IT bottlenecks and can also provide comprehensive project management outsourcing to make sure your telecommuters have convenient and safe access to your Microsoft 365 Exchange Online deployment. For information Progent's expertise for Exchange Online, refer to Exchange Online configuration and troubleshooting consulting.
Amazon Web Services (AWS) is a trailblazer in the public cloud market and is the industry's top source of cloud services. Progent can provide fast and economical online access to cloud connectivity consultants who can assist your organization to design, implement, manage, and troubleshoot hybrid information networks that incorporate Amazon AWS cloud-based services with local data centers and with other public clouds like Microsoft Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to assist your company to create a high-availability network architecture to make sure your employees have a consistent computing environment whether they are working from your main office, a branch office, from home, or on the move. For details about Progent's expertise for Amazon AWS, refer to Amazon AWS integration services.
Google Cloud Platform (GCP) is a popular set of public cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco experts can help your organization to scale your existing IT assets with the Google Cloud, and Progent's DBA experts can show you how to make your critical apps cloud ready so your telecommuters can take full advantage of Google Cloud services. Progent can help your organization to deploy VMs on Google Cloud Compute Engine, plan a cost-effective storage system with Google Cloud Storage, and simplify identity management for telecommuters with Google Cloud Identity. Progent can also help your organization to use GCP's unified management technology to administer and track your GCP ecosystem. To learn, refer to Google Cloud Platform (GCP) consulting support.
Help Desk Services for Telecommuters
A fast, organization-wide transition to a telecommuter business model, which might be the result of a pandemic or as a component of a disaster recovery plan, can overstretch even a well-staffed in-house Call Desk. Progent's Call Center services make it possible for businesses of any size to outsource or expand their Call Desk by using Progent's online Technical Response Center services.
- Progent's Standard Call Desk support services utilize Progent's extensive team of online technical support specialists along with enterprise-class trouble ticketing and follow-up technology to offer an economical, modern Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of online Level 1 PC support from initial service requests to ticket creation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables teleworkers to track or edit the status of their current tickets, enter details, and append screen captures or relevant files. Support services are delivered at a substantial discount off Progent's normal Level 1 technical support charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 IT specialists to resolve advanced issues. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Support Desk Supplemental Service allows you to augment your current Call Desk staff by splitting delivery of Support Desk services seamlessly between your regular IT support organization and Progent's nationwide pool of desktop support engineers and subject matter specialists. Progent's co-managed Help Desk service uses a collaborative support model utilizing the number one PSA tool for managing help requests and trouble tickets, establishing ownership, tracking progress, and producing reports. To find out how Progent's Call Desk Supplementation Services can enable your business to deliver best-in-class desktop support to your teleworkers, refer to Progent's Call Center supplementation Services.
Cybersecurity for At-Home Workers
At-home workers typically use their personal computing devices and often work in an unsecured physical environment. This situation multiplies their vulnerability to cyber threats and calls for judicious deployment of corporate firewalls, anti-malware tools, MFA-based identity verification, remote monitoring, intensive user education, and the development of security policies built on best practices. Progent's veteran group of data security solutions consultants can help your business to design, implement and manage an effective cybersecurity solution that protects vital information assets in environments that incorporate at-home workers.
Firewalls allow you to build a network environment that can be securely accessed by on-premises users as well as by at-home workers, mobile employees, suppliers, clients, and other stakeholders. Next-generation firewall appliances allow you to assign and control appropriate access rights to different groups of users and to scale your network and adjust your cybersecurity posture as your business evolves and as network attacks grow increasingly sophisticated. Progent supports both new and older firewall appliances from all leading manufacturers like Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. To find out more about Progent's firewall integration services, see firewall support expertise.
Remote Endpoint Security Monitoring makes it easy to track the various devices used by telecommuters and either reject or identify and mitigate the latest cyber attacks such as ransomware. With ProSight Active Security Monitoring (ASM) services, a lightweight software agent is put on every secured endpoint, watching all activity and utilizing state-of-the-art machine learning and full execution context from SentinelOne to identify zero-day threats before they can spread. When an attack is spotted, ProSight Active Security Monitoring instantly isolates the infected endpoint device from the network to contain the threat. Since the ProSight ASM agent is self-contained, endpoint devices stay protected even when they are disconnected from the Internet. Progent is a SentinelOne Partner, reseller, and integrator. To learn more about ProSight ASM, see remote endpoint security monitoring for an at-home workforce.
Progent's Duo MFA Service Plans incorporate Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity verification on iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you log into a secured online account and give your password you are asked to verify your identity via a unit that only you possess and that is accessed using a different network channel. A broad range of devices can be utilized for this added means of ID validation such as a smartphone or watch, a hardware token, a landline phone, etc. You can designate multiple verification devices. For details about Duo identity validation services, refer to Duo MFA two-factor authentication services for remote workers.
Security Audits can evaluate the vulnerability of your network to all classes of external and internal security attacks for an environment that incorporates teleworkers. Progent can deploy online, automated security analysis scanning for quickly and affordably uncovering a broad range of security weaknesses that can be surfaced via the Internet. Progent's security audit consulting services, which can be provided by network security professionals with top certifications including CISM, CISSP, and GIAC, can assist your business to audit your workflows and policies and review your IT architecture to allow you to implement top-level protection for your remote workers.
Horizon3.ai's NodeZero Pentest Platform is a breakthrough penetration test (pentest) product family that supports autonomous testing of your work-from-home connectivity solution as well as your internal and perimeter networks to help you identify, rank, fix, and verify cybersecurity vulnerabilities before threat actors can exploit them. Progent's pentest experts can assist you to deploy NodeZero to carry out comprehensive penetration tests of your network perimeter and your internal IT infrastructure so you can evaluate your present security posture. Progent can also assist you to strengthen your network security and can assist you to plan and deploy a cohesive cybersecurity ecosystem that streamlines management and delivers maximum protection for on-premises, multi-cloud, at-home, and perimeter IT assets. To find out more details about Progent's threat assessment solutions powered by on NodeZero's penetration test platform, visit Consulting Support for NodeZero's Penetration Test Products.
Download White Paper: Protecting a Work-From-Home Network
To view or download a white paper describing critical areas to concentrate on for securing an IT environment that incorporates telecommuters, click:
Securing a Work-From-Home Network White Paper. (PDF - 2.4 MB)
Data Protection for Remote Workers
The field of Data Protection involves saving and restoring vital information so as to prevent data loss and minimize recovery time in the event of storage failures resulting from hardware issues, software glitches, human error, malware, or any other reason. Dependable data protection strategies can be especially difficult to design and manage in hybrid networks that incorporate private data centers, public clouds, and an at-home workforce.
- Backup/Restore solutions for teleworkers must address multiple kinds of personally owned endpoint devices. Progent offers quick remote help from experts familiar with a wide range of platforms for protection Microsoft Windows, Apple and Linux/UNIX servers and desktop computers as well as laptops, iOS and Android tablets and handhelds. Leading backup/recovery products maintained by Progent's backup/recovery experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To protect resources spread throughout a hybrid network, Progent can provide ProSight Data Protection Services, a managed backup/recovery subscription service that uses cloud storage and includes granular restore and unified management.
- Disaster Recovery/Business Continuity strategies commonly envision circumstances that require a rapid switch to an at-home workforce. Progent's expert disaster recovery preparedness consultants and business continuity planning specialists can assist your company to create, document and test a DR/BC plan that addresses the logistics of switching to an at-home workforce.
Unified Management for Teleworkers
Microsoft has renamed and rebundled its endpoint management products under the name Endpoint Manager, which encompasses Intune for cloud-based management of mobile and remote devices and Configuration Manager for managing on-premises endpoints. Endpoint Manager offers a unified environment for safeguarding critical information by controlling on-premises, mobile, and home-based endpoint devices.
Intune
Intune is part of Microsoft's Endpoint Management suite that also includes Configuration Manager. Intune is a cloud-based service for managing and protecting off-premises devices and software. Managed endpoint devices can be personally owned or company owned. Network admins managing the enrolled endpoint devices of at-home workers can utilize Intune to deploy and authenticate apps on managed devices, push patches and certificates, set up policies for accessing data and networks, manage passwords, establish VPN connections, determine how telecommuters share data, establish threat defense, verify security compliance, and erase corporate data from missing, stolen or decommissioned devices. Microsoft Intune can be used with iOS/iPadOS, Android, Windows, and macOS endpoints. For details about Intune and to find out how Progent can assist you to use Microsoft's Endpoint Management to administer the endpoint devices of your teleworkers, see Intune telecommuter endpoint management experts.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management product that helps network managers to keep remote endpoints up to date and protected. Workspace ONE incorporates VMware AirWatch technology for centralized endpoint management along with VMware's Horizon virtual application delivery platform for access control, application management, and configuration management of endpoints. Workspace ONE runs with devices powered by Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-site product through a perpetual license. Top capabilities of Workspace ONE include fast over-the-air provisioning of out-of-the-box laptops, quick onboarding of new users, policy setting and enforcement for all classes of devices, aggregated management reporting and analytics, an email encryption gateway, and seamless integration with Microsoft apps and cloud products. For information about Progent's support for VMware Workspace ONE, go to VMware Workspace ONE remote endpoint management expertise.
Contact Progent for Remote Workforce Support Services
To contact Progent about building and maintaining an efficient work-from-home solution for your Aurora, Colorado business, phone
An index of content::
Project Server Time Reporting Applications Support
Top Quality Consult Microsoft Project Server Scheduling
Progent's Microsoft-certified engineers can provide in-depth support in implementing, using and debugging all versions of Project Server and can provide a wide range of cost-effective remote support services based on industry best practices to help organizations of all sizes to get all the benefits of this leading platform. Consulting support offered by Progent include solution design, software configuration and migration, setting up safe collaboration among onsite and remote or mobile users, network optimization, and specialized webinar training classes.
Altaro VM Backup Management Support and Setup
Hornetsecurity Altaro VM Backup Deduplication Technology Consulting
Altaro VM Backup from Hornetsecurity offers small and mid-size businesses a reliable and affordable solution for backing up and restoring Microsoft Hyper-V and VMware-based virtual machines. Altaro VM Backup can be deployed in on-premises, remote, distributed, and cloud environments and also enables cost-effective cloud backup to Microsoft Azure storage. Altaro VM Backup defends against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by anyone including root users. Progent is a certified Hornetsecurity/Altaro partner and offers a broad range of remote or on-premises services to assist you to design, deploy, optimize and debug a modern backup and disaster recovery system based on Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent offers a fully managed backup/recovery service based on Altaro VM Backup.
Backup as a Service Integration Services
Consulting Services Bitwarden and Lastpass Password Managers
Progent has identified five key cybersecurity practices for organizations on a tight IT budget.
Microsoft 365 and iOS Consultant Services
Microsoft 365 AD FS Support
Microsoft has made a strong effort to enable transparent hybrid environments that integrate Microsoft 365 Exchange Online and on-premises Exchange deployments. This allows you to have certain mailboxes hosted at your corporate datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's certified Exchange consultants can help you with any phase of planning, implementing and debugging your hybrid Exchange Online deployment. Progent's Exchange consultants can deliver occasional expertise to help you through stubborn technical bottlenecks and also can provide extensive project management outsourcing or co-sourcing to make sure your hybrid Microsoft 365 Exchange initiative is completed on schedule and on budget.
Top Rated System Center Operations Manager Consultants
Microsoft System Center Operations Manager Network Consulting
Progent offers a selection of IT support bundles for small businesses. These information technology outsourcing and network monitoring solutions are based on the proactive problem solving capabilities of Microsoft System Center Operations Manager 2007, a state-of-the-art network and IT support product that tracks the availability, performance, and security of your information system and identifies potential problems before they can disrupt your network. With Progent's affordably priced IT service packages, small companies can select a simple co-sourcing service program based on System Center Operations Manager with server monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive 24x7 outsourcing solution.
Microsoft Azure integration Design Firm
Engineers Azure and SharePoint integration
Progent's consultants can help you with any aspect of Microsoft Azure migration such as requirements analysis, prerequisites assessment, system architecture, pre-production testing, implementation, automated management, performance optimization, software license controls, disaster recovery preparedness, security policy enforcement, and regulatory compliance assessment. Progent can help you to configure and debug firewalls and VPN connections so that your clients can securely connect to Azure services, and Progent's Microsoft-certified consultants can help you set up key Microsoft platforms to run in Azure including Windows Server, Exchange, SQL Server and SharePoint. Progent can also assist your organization to create a hybrid cloud ecosystem that transparently combines physical datacenters with Azure-based resources.
At Home Employees Cloud Integration Network Consultants
Offsite Workforce Cloud Integration Engineer
Progent can help small and mid-size organizations to provide their remote workers with transparent integration with cloud applications and services.
Cisco Architecture Consulting Firms
Cisco IT Service Provider
Progent can assist your organization to utilize Cisco's networking technology to create a solid foundation for your onsite, private cloud, or hybrid data center and streamline operations in vital areas such as hardware consolidation, security and compliance, versatility, uptime, and disaster recovery.
24 Hour ProSight Behavior-based Antivirus Professionals
Outsourcing Endpoint Virus Immunization
ProSight Active Security Monitoring incorporates next generation behavior-based AI tools by SentinelOne to guard endpoint devices and servers and VMs against recognized and new ransomware variants like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor.
Firesight Support and Integration
Network Consultants Cisco Firepower 2100 Series Firewalls
The current ASA 5500-X Series Next-Generation Firewalls with Firepower Services deliver significantly more value than Cisco's previous firewalls and have superseded the ASA 5500 and PIX 500 firewalls for all new deployments. Progent's Cisco-certified CCIE network consultants can assist your company to maintain your legacy PIX or Cisco ASA 5500 security appliances and migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to plan, deploy, optimize, administer and debug firewall solutions built on ASA firewalls with Firepower Services.
Remote ProSight Virtual Hosting Consultants
Private Cloud Integration Specialists
Progent's ProSight Virtual Hosting service provides comprehensive hosting of a small organization's production servers in a solution that gives the highest degree of availability and scalability and is in addition simple to move to any data center. ProSight Virtual Hosting and management options are based on mature virtualization techniques that allow small and midsize companies with mixed- platform environments to save dramatically on the expense of capital equipment, infrastructure maintenance, and IT management while achieving enterprise-class fault tolerance and an unmatched level of vendor independence.
Service Database Support and Integration
Cisco Certified Experts Support and Setup Service Database
Progent uses a sophisticated service reporting system that records and formats complete documentation for all billed support activities. Unlike many freelance consultants or small service organizations who provide scant documentation or details of services performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service documentation sent by each consultant to each client. The practice of documenting and archiving support activity results in more efficient support and avoids a variety of typical misfortunes such as when a support customer is virtually held captive to a consultant who won't let go of the keys to the kingdom.
Expert Microsoft Certified IT Consultant Exchange 2016 Configuration
Exchange 2016 Disk Availability Group Consultancy
Progent can assist your business in any and all facets of your upgrade to Microsoft Exchange Server 2016 including planning high availability system topology for an on-premises, cloud-based or hybrid deployment; licensing requirements for Exchange Server and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization design; determining mass storage capacity required for your VMs, mailbox databases and logs; setting up hardware load balancing for high-availability client access services; designing, configuring and validating Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; providing client integration with Office desktop or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).
Value Pricing Network Designers
Consulting Rates IT Consulting Services
Progent's pricing policy is to charge for remote service and on-site help by the minute. Consequently, you are billed exclusively for received support. Progent does not demand a higher rate for after-hours or urgent support, and within California or in areas where Progent provides on-site service, Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no startup fee and requires no retainer for services provided during regular business hours. Many support firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast repairs so you won't be forced to permit less critical problems to fester.
Linux, Windows Specialists
Linux with Windows Engineer
If your office computer system mixes Linux technology technology with Microsoft Windows, Progent can assist you to integrate your IT resources into a cohesive network that allows all your operating systems to coexist for simple management, seamless dataflow, high availability, superior performance, and strong protection. Progent's Linux and MS Windows integration support offerings include IT architecture integration and support, consulting for Windows services for UNIX, remote server monitoring and management, online network support and repair, on-site technical support, and Helpdesk services.
Dynamics GP Customization Consultant Services
Professional Dynamics GP eConnect
Progent's expert solution designers and software developers can help your company to build customizations to Microsoft GP that address the unique needs of your organization while retaining the benefits of Windows integration. Progent can also provide help with a selection of software development tools that can be utilized to create user-interface and data integrations with Microsoft Dynamics GP. These tools include Microsoft Dexterity, Modifier with VBA, Visual Studio for Dynamics, Extender, eConnect, Web Services for Dynamics GP, and Integration Manager.
Top Quality Meraki AP Management IT Consultant
Technology Consulting Meraki
Progent's Cisco Meraki Wi-Fi access point consultants offer remote and onsite support to assist businesses of any size to design, deploy, manage, expand or debug Wi-Fi systems that include Cisco Meraki wireless access points. Progent can help your business to configure and manage Meraki-based wireless networks for environments that can range from a telecommuter's home or a branch office all the way to a campus or a multi-site enterprise. Progent can also assist you to configure additional Cisco products including Catalyst and Nexus switches, routers and ASA firewalls to create a cohesive network infrastructure that provides the same connectivity, responsiveness, security compliance, manageability and availability for wired and Wi-Fi clients regardless of their location or device.
24/7 5520 wireless controller Remote Support Services
Network Consulting Wave 2 Wi-Fi controller
Cisco's Catalyst line of Wi-Fi controllers simplify the management of wireless LANs by unifying the configuration and management of Wi-Fi access points, optimizing wireless performance by limiting the impact of RF congestion, enhancing wireless availability with rapid auto-failover, and strengthening security by identifying cyber threats and filtering traffic content based on user type and locale. Progent can assist you to deploy Cisco wireless LAN controllers to manage Wi-Fi LANs of all sizes. Progent can assist you to maintain and debug your current Cisco-based Wi-Fi environment or carry out an efficient migration to Cisco's modern Wi-Fi controller technology.
CISSP Certified Information Security Officer Engineers
CISSP-ISSAP Security Consulting Services
Progent's CISSP-certified cybersecurity consultants can help organizations of any size with any facet of information system security. Progent can help implement cost-effective cybersecurity solutions that protect a small office from modern malware attacks or Progent can design, configure, and monitor a comprehensive security strategy for hybrid networks that support local, remote, and mobile clients accessing network resources spread across multiple physical sites and various clouds.
Computer Network Firms Penetration Testing
Computer Consultant Penetration Testing
Progent's IT outsourcing packages offer economical network consulting for small businesses. Whether it includes planning system architecture, setting up an in-house Help Desk or using an outside one, deploying a new e-mail system, monitoring your system, or building a web-based eCommerce solution, outsourcing your network engineering services can reduce costs and minimize risks, allowing network support expenses to grow in a more moderate and controlled fashion than is feasible by assembling a bulky, knowledgeable internal network support organization. Progent's Outsourcing White Paper and datasheets show how Progent can enable you to create a secure and robust system architecture for your critical applications based on Windows.
Remote Configuration SCCM 2012 Application Deployment
SCCM 2012 Asset Inventory Online Support Services
Progent's Microsoft-certified consultants can assist your business to plan for, deploy, and administer System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to upgrade smoothly to SCCM 2012 from an older device management platform or help you to enhance your current SCCM 2012 environment to support your evolving IT needs. Also, Progent can assist you to create a software foundation that extracts the most value from SCCM by delivering advanced consulting support for related Microsoft technologies including Active Directory Domain Services, Microsoft SQL SSRS, and Internet Information Services (IIS).
Small Business WAP351 Online Support
Small Business WAP321 On-site Technical Support
Cisco's Small Business series of APs are Linux-powered devices designed as value-priced wireless solutions for light workloads. Progent's Cisco CCIE wireless network infrastructure experts can provide online or onsite integration and debugging support to help your organization to plan, configure, update, optimize, manage and debug Cisco Small Business wireless AP deployments of any size or architecture.
Consult ProSight VM Hosting
Consultants Private Cloud Solutions
Progent's ProSight Virtual Hosting outsourcing offers comprehensive hosting of a small or mid-size company's production servers in a solution that delivers the highest level of availability and scalability and is in addition simple to transfer to any data center. ProSight Virtual Hosting services are built on proven virtualization technologies that enable small companies with multi- platform environments to economize dramatically on the costs of capital equipment, system support, and network management while achieving enterprise-class reliability and an unprecedented degree of vendor flexibility.
IoT sensors patch management Consultancy
Consultant iPhone patch management
Progent's support services for patch management provide organizations of any size a versatile and cost-effective solution for assessing, validating, scheduling, applying, and tracking software and firmware updates to your servers, such as printers, network infrastructure appliances like routers and wireless APs, and Internet-of-Things (IoT) devices such as alarms and health monitors.
Linux Backup Technology Professional
Apple Mac Backup Consultancy
Progent offers economical online support from engineers with expertise in a broad range of products and technologies that provide solutions for protecting Windows, Mac, and Linux physical and virtual servers and desktops as well as notebooks and handhelds. Progent offers help for leading data protection products including Acronis, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist, CrashPlan PRO, Double-Take, Mozy, Retrospect, Apple Time Machine, VMware Data Recovery, and FLARs. Progent's consultants can help you to implement, upgrade, or maintain backup systems for a variety of topologies including local, edge to datacenter, cloud, or a mix.
Consulting Services Enterprise hybrid cloud integration
Consultants Microsoft Azure enterprise hybrid cloud solutions
Progent can assist your IT team to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that combine on-premises resources along with one or more cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of cloud integration services such as Azure hybrid cloud design and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has 20 years of experience delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Antispam Installation support
Anti-Spam Design and Installation
E-Mail Guard is Progent's affordable antispam and virus protection solution that gives small businesses enterprise-quality defense against spam, viruses, directory harvesting, and other varieties of email-borne attacks on IT networks. E-Mail Guard is based on Postini's perimeter management technology, a sophisticated library of web-managed spam filtering and anti-virus services that ward off email assaults before they can penetrate the network firewall. Perimeter Manager also allows administrators monitor and manage their e-mail application, irrespective of server vendor, hardware type, or geographic location.
Engineer Windows 11 Microsoft Deployment Toolkit
Microsoft Windows 11 Teams Technology Professional
Progent's Microsoft-certified Windows 11 experts offer a variety of services for Windows 11 such as cloud and hybrid integration, mobile device management, teleworker access, security and compliance, centralized provisioning, and Help Desk Call Center support.
Les Kent has a 35-year track record of effective network integration, executive administration, sales, and operations. He has shown a talent for developing elegant IT solutions during his time as as a network designer, software developer, project manager, deployment expert, and troubleshooter for small businesses, start-ups, and major enterprises.
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