Toledo Offsite Workforce Configuration Support and Consulting
Help Desk Call Center Solutions Consultants
Enlarging your telecommuter workforce can have a major impact on IT architecture, security/compliance, and company workflows. Progent has two decades of experience assisting businesses of all sizes to design, deploy, manage, tune, and debug IT environments that support at-home workers. Progent can help your Toledo company to pick the appropriate technologies and adhere to leading practices in creating and operating a safe virtual solution for teleworkers that facilitates teamwork and returns top value. Progent can provide services that go from as-needed guidance for helping you over challenging IT roadblocks to comprehensive project management or co-management to help you carry out mission-critical tasks.
Progent can help Toledo, Ohio organizations to with any aspect of creating a high-performing work-at-home environment by providing network infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, Call Desk outsourcing, security monitoring, data protection solutions, and streamlined management.
Help Desk Call Center Services for At-Home Workers
A fast, organization-wide transition to a teleworker business model, which could be motivated by an epidemic or as a component of a business continuity process, can overwhelm even the most efficient internal Call Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or expand their Call Desk with Progent's online Technical Response Center team.
- Progent's Standard Help Desk support services utilize Progent's extensive team of online IT support specialists combined with world-class trouble ticketing and tracking software to offer an affordable, modern Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of remote Level 1 PC technical support from initial service requests through trouble ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows telecommuters to monitor or revise their active trouble tickets, add information, and append screen captures or relevant files. Technical support services are delivered at a substantial discount off Progent's ordinary Level 1 technical service charges, and Progent makes available optional fast escalation to Level 2 and Level 3 IT experts to resolve complex issues. To find out more, visit Progent's Standard Helpdesk Services for small companies.
- Progent's Call Center Augmentation Service allows your company to expand your current Help Desk organization by sharing responsibilities for Help Desk Call Center support services seamlessly between your regular IT support staff and Progent's extensive team of PC support technicians and subject matter specialists. Progent's co-managed Help Desk service uses a collective support model utilizing the number one PSA tool for managing service requests and trouble tickets, establishing responsibility, tracking progress, and generating reports. To learn how Progent's Call Desk Augmentation Services can help your company to provide world-class technical support to your telecommuters, visit Progent's Call Center supplementation Services.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and maintaining an efficient work-from-home environment for your Toledo, Ohio company, phone
An index of content::
Cisco Routers Computer Consultant
Core Routers Network Consultant
Cisco has designed an extensive product line of routers including appliances designed to provide the security, performance, and availability required by organizations ranging from branch offices to worldwide enterprises and service providers. Cisco routers include support for redundancy, automatic failthrough, and redundant power for improved reliability and system availability. Progent can help you choose and configure Cisco routers to establish a solid foundation for your network and to make it economical to expand as you add new users, start new offices, deploy new services, extend your network to customers and partners, and manage an increasingly mobile workforce. Progent offers help with a variety of routers based on the Cisco IOS platform, including the Cisco 800 family of small business routers, Cisco 1800 and 3800 ISR routers, Cisco 3900 and 4000 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, CRS Carrier Routing System for the network core, as well as legacy 1700 and 2600 Series Routers.
SIP Infrastructure Solutions Support and Help
Cisco CUBE and SIP Trunks Online Technical Support
Progent's Cisco-certified SIP infrastructure consultants can help you to plan, deploy, maintain, troubleshoot and enhance Cisco's SIP (Session Initiation Protocol) connectivity solutions and Cisco's CUBE-connected SIP trunks and offer cost-effective online or on-premises support to assist companies to move efficiently to a productive unified communications ecosystem that offers accelerated return on investment. Progent's certified Microsoft unified communications consultants can help you to establish connections between Cisco's CUBE SBC and Microsoft's VoIP and IP video applications such as Skype for Business or Lync for access to a SIP PSTN trunk.
Microsoft Windows Tech Consultants
24/7 Microsoft Office System Migrations
Progent's computer outsourcing services for small companies feature planning Server 2003, .NET, and Microsoft BackOffice systems, coordinating upgrades to Microsoft Windows XP, Windows 2003 Server, Active Directory, and Exchange 2003 Server, Help Desk Call Center, online and on-site repair, fixing stubborn integration problems, and producing a company-wide security strategy. Progent can show you how to enhance network reliability and performance via zero-downtime configuration, redundant network topology, and proactive server monitoring. Progent also offers project management assistance for major migrations and can assist with needs definition, product identification, bill of materials development, sourcing qualification, procurement logistics, and professional documentation. Progent's computer outsourcing service also features training for office productivity programs such as Office XP.
After Hours Microsoft Entourage and Exchange On-site Support
PST files and Outlook for Mac Support and Help
Exchange Servers and Macintosh computers can co-exist efficiently. Progent's Mac and Microsoft certified experts can show you how to install Microsoft Entourage and Exchange so your Mac users can collaborate with teammates who use Microsoft Outlook. With Exchange and Entourage 2008 for Mac, Exchange and Apple Macintosh software can coexist, enabling Mac users to receive and send messages, search the GAL, import addresses, synchronize calendars, and alert fellow workers to meetings with your Exchange account. Progent will verify that your Microsoft Server is properly configured and that LDAP and Outlook Web Access are working. Progent also offers specialized onsite Entourage training.
Microsoft LCS Server IM Integration
Microsoft LCS Server 2007 Consulting
Microsoft Office Communications Server delivers Instant Messaging and presence in an extensible, enterprise-grade package featuring enhanced security, seamless compatibility with other Microsoft products, an extendable, industry-standard development environment, and compliance with regulatory mandates such as HIPAA, Sarbanes-Oxley, and GLB. Your organization can benefit from cost savings and improved business efficiencies, enhanced worker productivity, and stronger IP protection with this easy-to-administer, highly available solution. Successful deployments of Office Communications Server call for careful planning and consideration prior to roll out. Progent's Microsoft-authorized professionals can deliver the expertise necessary to realize all the advantages of Microsoft Office Communications Server across your entire organization.
Windows 2003 Cluster Server Online Troubleshooting
Fault Tolerant Server Clustering Remote Technical Support
Progent offers Windows Cluster Server expertise to help your company utilize high availability server clusters that can deliver 24x7 operation. Windows cluster servers for zero-downtime systems include Microsoft Windows 2003 Cluster Server, SQL Cluster Server, and Exchange Server Cluster. By showing you how too plan non-stop server clustering solutions powered by Windows Clustered Server 2003, Progent's Certified Windows engineers make sure that your non-stop server clusters are configured to maximize the business advantage of your information system.
Open Now Onsite Technical Support SPA500 Series IP Phone
Cisco IP phones IT Consulting
Progent's Cisco CCIE-certified network infrastructure consultants offer high-level support for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can assist your organization to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and design UCS server high availability systems.
Apple OSX Tiger Technical Consultant
Urgent Apple OS X Professionals
Progent's consultants can provide Mac users a variety of services including workstation support, Apple macOS and OS X expertise, Mac co-existence with Windows environments, Entourage and email expertise, network protection services, and custom education. Progent can help businesses to migrate to macOS from Mac OS X or earlier editions of Apple OS X and Progent can provide help with Apple macOS and Mac OS X applications. Progent can also help your business with iPhone support and Apple iPad management, or moving to Apple's iCloud services. For business networks built exclusively on macOS or OS X or for networks with a mix of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to handle the difficulty of designing, integrating and supporting a network environment that is available, secure, efficient and able to achieve your organization's business goals.
Microsoft Windows 11 Evaluation IT Consulting
Professionals Windows 11 Microsoft Deployment Toolkit
Progent's Windows 11 consultants can provide a variety of services for Windows 11 including Microsoft 365 integration, mobile device management, at-home workforce connectivity, data and identity security, automated deployment, and Call Center support.
Cisco and Microsoft Service Database Setup and Support
Tracking Service Costs Network Consultant
Progent uses a sophisticated service reporting system that stores and organizes detailed documentation for all delivered services. Unlike some freelance consultants or small support organizations who provide minimal documentation or details of services done, each service provided by Progent is tracked by full documentation. Every Progent consultant has access to the service reports sent by each staff member to each customer. The practice of detailing and archiving support records allows more effective support and eliminates a variety of typical problems such as when a service customer is virtually held hostage to a consultant who won't let go of the keys to the kingdom.
Cybersecurity Group SonicWall Firewall
Audit SonicWall NSA 9250 Firewall
Progent's SonicWall firewall experts can show you how to integrate, maintain, and update SonicWall firewall products including the current SonicWall TZ and NSa families of firewalls and the legacy SonicWall PRO 1260 Secure Switch devices. Progent's CISSP and CISA-certified cybersecurity experts can show you how to incorporate SonicWall firewalls into an end-to-end network protection solution and design security into your corporate operations.
Engineers Lync Server 2013 Reverse Proxy Server
Microsoft Lync Server 2013 IM IT Consultants
Lync Server 2013, now called Skype for Business, enables businesses of any size to build a manageable and secure communications environment that permits a Bring-Your-Own-Device computing model with instant messaging, real-time presence, audio/video and web meetings with app sharing and whiteboard, and both IP and PSTN calling enabled for a wide range of desktop and mobile clients. Progent's Microsoft-certified Lync Server 2013 consultants and network architects can assist you to assess the advantages of Lync Server 2013, design an on-premises, cloud-resident (via Microsoft Lync Online) or mixed model suitable for your current and long-term plans, deploy Lync Server 2013 in a way that expedites your ROI, and deliver live webinar and on-premises training to your management staff and end users. Progent offers expertise in critical components of a Lync Server 2013 solution including Microsoft Windows Server, SQL Server and Exchange, and Progent can help you to integrate Lync 2013 with popular Microsoft Office and Microsoft 365 applications including Outlook clients and PowerPoint.
Citrix XenDesktop virtual desktops Online Consulting
Citrix Receiver Remote Support
Citrix offers a powerful family of products that provide enterprise-level manageability, expandability, and performance for server virtualization and for server-based delivery of Windows desktops and applications. For distributing virtualized desktops and applications, Citrix offers Citrix XenDesktop and XenApp. For making and managing virtual servers, Citrix has developed XenServer and Essentials for Microsoft Hyper-V. Progent's Citrix-certified engineers can help your company to evaluate the strategic benefits of Citrix virtualization products and can help you design, test, deploy, troubleshoot, and support Citrix solutions.
Dynamics GP Visual Studio Consult
Dynamics GP BizTalk Adapter Consultancy
Progent's expertise delivering Microsoft .NET services and SQL Server help, and Progent's programming experience with VBasic, XML, and additional developer tools enable Progent to create custom mission-critical applications and eCommerce solutions that integrate seamlessly with Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP/Great Plains management reporting services can show you how to create reports that allow you to track your business more effectively, turning raw information into useful insights into your business.
After Hours Security Tech Services Cybersecurity Pen Testing
Network Consulting Security Penetration Testing
Stealth intrusion testing is an important part of any overall IT system security strategy. Progent's security experts can run thorough penetration tests without the knowledge of your company's internal IT resources. Stealth penetration checking uncovers whether existing security defense systems such as intrusion detection alerts and event log monitoring are correctly configured and consistently monitored. Progent can implement ongoing autonomous penetration testing to map your internal and external attack surface and to detect ways that exploitable vulnerabilities, unsafe configurations, compromised credentials, uninstalled patches, and ill-advised product defaults can be combined by threat actors into the multi-front attacks common to the latest strains of ransomware.
24/7 OS X Specialists
Onsite Technical Support Apple OS X Tiger
Progent's experts can provide macOS and Mac OS X users a variety of services including workstation support, Apple macOS and OS X consulting, Mac co-existence with Windows networks, Microsoft Entourage and email help, security services, and one-on-one training. Progent can help businesses to migrate to macOS from OS X or earlier versions of OS X and Progent can provide expertise with Apple macOS and Mac OS X applications. Progent can also help your business with iPhone support and iPad management, or migrating to iCloud. For computer environments based exclusively on macOS or OS X or for networks with a mix of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to deal with the difficulty of planning, integrating and maintaining a network infrastructure that is reliable, safe, fast and aligned with your company's business goals.
CISSP Certified Information Technology Consulting
24-7 CISSP Certified Cybersecurity Architect Professional
Progent's CISSP-premier network security experts can assist businesses of all sizes with any aspect of IT security. Progent can create efficient security solutions that guard a small business against modern threats or Progent can plan, configure, and manage a comprehensive security strategy for hybrid networks that support onsite, online, and mobile clients sharing IT resources distributed over a mix of physical sites and public and private clouds.
Java Reports
Cisco and Microsoft Certified Experts Java Expert Development
If you need help creating, enhancing, or repairing applications for Windows, Linux, or for the Web, Progent's team of program developers, relational database architects, and software project managers can ensure you get the job done on time and within budget. Progent's seasoned application programmers can provide cost-effective and expert remote help for jobs as simple as writing VBA macros for Office Excel or as large as developing mission-critical database applications built on Microsoft SQL Server ,Oracle, or MySQL.
Meraki MX router Remote Support
Meraki MX67 router Remote Troubleshooting
Cisco has designed an extensive product line of routers including routers built to provide the protection, performance, and availability demanded by customers ranging from small offices to global enterprises and service providers. Cisco routers include support for redundancy, transparent failover, and redundant power for improved reliability and network uptime. Progent can show you how to select and configure Cisco routers to establish a solid foundation for your IT system and to make it economical to grow as you add new users, start new offices, deploy new services, open your network to clients and partners, and support an increasingly mobile workforce. Progent offers help with a variety of routers based on Cisco's IOS operating system, including Cisco's 800 series of small business routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 1900 and 2900 Generation 2 ISR routers, Cisco ASR 1000 and 9000 routers for WAN edge applications, CRS Carrier Routing System for the network core, as well as older 1700 and 2600 Routers.
Professionals Wireless Link
Building-to-building Wireless Computer Consultant
Progent's wireless consultants can help small organizations plan, choose, test, configure and support protected building-to-building wireless bridges that integrate transparently into your IT network while offering a degree of protection that matches or excels wireline interfaces. Progent offers experience in wireless LAN/WAN technology from Cisco Aironet and Meraki, Proxim, and additional small business wireless providers and can show you how to select and deploy the wireless link solutions that align best your company needs.
Flexential Tampa Data Center Specialist
Urgent Flexential Colocation Center Specialist
Progent utilizes the Flexential Tampa data center primarily to deliver private cloud hosting services. Progent maintains a team of network consultants based in the vicinity of Tampa, and Progent can also provide remote support from Progent's countrywide team of Microsoft-certified experts, Cisco-certified CCIE network engineers, CISM and CISSP-certified security experts, Hyper-V and VMware professionals, and senior DRBC preparedness experts. Progent can also assist your business to plan and execute a move to the Flexential facility with services like designing solution configuration, specifying hardware, system setup and testing, debugging, setting up online network management, and educating your IT support team.
SQL Server 2012 Remote Support Services
IT Consultant SQL Server 2012 AlwaysOn Availability Groups
Progent offers the support of Microsoft-certified consultants as well as seasoned database application programmers, DBAs, project management experts, Cisco-certified network engineers, disaster recovery/business continuity planning specialists, and certified data security consultants to assist you to evaluate the likely benefits of SQL Server 2012 for your business, install test systems at your site or at Progent's test lab, design and execute out an efficient transition to SQL Server 2012 from earlier releases of SQL Server or from other database solutions, and configure an efficient and secure IT infrastructure that lets you realize the full business benefit of SQL Server 2012.
Fault Tolerant Email Support Organizations
Consultancy EMail Virus
Progent's Microsoft-certified professionals average more than 10 years of experience delivering email support for companies ranging from small offices to global enterprises. Progent offers economical consulting for all versions of Microsoft Exchange Server to strengthen email and virus protection, design fault tolerant email environments, and facilitate off-site and mobile email access. Progent's Exchange consulting services can assist you in planning and implementing a move from an outdated SMPT server or unsupported Microsoft Email package such as Exchange 2003 to Exchange Server 2019. Progent also offers support for Windows 10 and Windows 11 desktops using Outlook and can show you how to integrate Outlook Web App for popular browsers. For e-mail virus protection, spam filtering and outbound data leak prevention, Progent offers Email Guard email filtering and encryption.
Microsoft Office 2003 Computer Consultancy Group
Support Outsourcing Services Microsoft Office 2003
Progent applies no minimum charge and requires no monthly commitment for support services delivered during normal business hours. Progent's one-minute granularity avoids large invoices for fast fixes so you won't be tempted to allow simple problems to stay unaddressed.
Microsoft Financial Software Consulting
24-7 Microsoft Financial Software Setup and Support
Progent's Microsoft certified experts provide a variety of support services for Microsoft Dynamics GP (formerly Great Plains). Dynamics GP/Great Plains is a financial and ERP package built, like all Microsoft financial tools, on the expandable and popular platform of Windows technology. Microsoft Dynamics GP provides a cost-effective tool for managing and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, field service, and HR. Dynamics GP is easy to deploy and integrate, and with its segmented design you can license only the functions you currently require, with the ability to expand clients and enlarge capabilities in the future. Progent's Microsoft Dynamics GP support engineers can show you how to deploy, configure and administer the latest version of Dynamics GP or migrate efficiently from an earlier release.
VB.NET Contract Programming
DotNET Web Application Engineer
Progent's application experts have worked for two decades with .NET technologies and the Visual Studio development environment and are able to build or enhance .NET applications quickly and affordably.
Select Topic: