Enlarging your at-home workforce can have a major effect on IT architecture, cybersecurity, and corporate processes. Progent has 20 years of background helping small and mid-size businesses to design, deploy, manage, optimize, and debug IT networks that incorporate at-home workers. Progent can assist your Uniondale company to select the right technologies and adhere to best practices in creating and maintaining a secure virtual office ecosystem for telecommuters that facilitates teamwork and delivers maximum value. Progent offers support services that go from on demand expertise for getting you over occasional technical roadblocks to full project management to help you carry out business-critical tasks.

Progent's consultants can help Uniondale, New York companies to succeed with any aspect of building a high-functioning work-at-home ecosystem by delivering infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Call Desk services, data security, data protection solutions, and streamlined management.

Help Desk Call Center Services for Telecommuters
A rapid, organization-wide changeover to a from-home business model, which might be driven by an epidemic or as an element of a disaster recovery preparedness plan, can overstretch even a high-performing internal Help Desk. Progent's Call Center services allow businesses of any size to outsource or augment their Help Desk with Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk Call Center services utilize Progent's nationwide network of remote IT support specialists combined with world-class ticketing and follow-up technology to provide an economical, modern Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 PC technical support from initial help requests to ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables at-home employees to monitor or update the status of their current trouble tickets, add information, and append screen captures or attachments. Support services are delivered at a substantial price reduction off Progent's normal Level 1 technical support charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 support specialists to resolve advanced issues. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Support Desk Supplemental Service enables you to augment your existing Help Desk staff by splitting responsibilities for Support Desk support services seamlessly between your regular support personnel and Progent's extensive team of desktop support technicians and subject matter experts. Progent's co-managed Call Desk service is based on a co-sourcing support solution utilizing the number one PSA platform for handling help requests and trouble tickets, establishing responsibility, monitoring progress, and producing reports. To find out how Progent's Help Desk Call Center Augmentation Services can help your company to provide world-class IT support to your from-home workers, refer to Progent's Call Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and maintaining a productive telecommuter environment for your Uniondale, New York company, phone 1-800-993-9400 or refer to Contact Progent.