Enlarging your remote workforce can have a significant effect on network architecture, security, and company workflows. Progent has two decades of background assisting small and mid-size businesses to plan, configure, manage, optimize, and troubleshoot IT environments that incorporate a remote workforce. Progent can assist your Lynnwood company to pick the appropriate tools and follow leading practices in creating and maintaining a safe virtual ecosystem for teleworkers that promotes teamwork and returns top value. Progent can provide services ranging from as-needed guidance for getting you past challenging technical bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.

Progent's consultants can help Lynnwood, Washington companies to with any aspect of creating a high-performing work-at-home environment by delivering infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, Call Desk services, endpoint security, backup/restore solutions, and streamlined management.

VoIP Integration for At-Home Workers
Expanding the company PBX environment to accommodate remote users is critical to supporting an effective at-home workforce. A variety of cloud-centric VoIP products are used by small and mid-size businesses to support teleworkers. Many larger organizations rely on Cisco's current or older platforms for IP voice management. Progent can assist businesses of all sizes to design or maintain a telecommuter VoIP environment that provides the versatility, transparency and security needed for remote users. Progent's Cisco-certified CCIE Voice consultants can provide high-level support to help businesses optimize their existing Cisco VoIP environments to support a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers enterprise telephony capabilities to devices such as VoIP phones, media processing products, VoIP gateways, and multimedia software used across the network. Unified Communications Manager supports additional combined media services like unified messaging, video conferencing, and customer collaboration networks. For details about Progent's Unified Communications Manager expertise, see Cisco Unified CM consulting services.
  • Cisco CallManager is Cisco's earlier call-processing agent and has been replaced by Cisco Unified CM or CUCM. Progent's consultants can help your company to support your existing CallManager deployment or migrate efficiently to Cisco's current IP telephony products. For details about Progent's expertise for CallManager and Cisco's other legacy VoIP platforms, see Cisco CallManager consulting.
  • Cisco IP Gateways provide connectivity with PSTN networks and with clients operating beyond the corporate perimeter like telecommuters. Progent can provide expert support for Cisco's legacy IP gateways like the UC520, UC540 and UC560 series and for modern Cisco SIP gateways. See Cisco SIP gateway integration consulting.
  • Other VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to update your wide area network infrastructure to work with these solutions and deliver online integration and troubleshooting services.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and managing an efficient telecommuter solution for your Lynnwood, Washington business, phone 1-800-993-9400 or go to Contact Progent.