Washington Work from Home Employees Integration Support
Call Desk Solutions Consultants
Enlarging your at-home workforce may have a major impact on network infrastructure, security, and corporate processes. Progent has two decades of experience helping SMBs to design, deploy, administer, optimize, and debug IT environments that incorporate a remote workforce. Progent can help your Washington company to select the appropriate tools and follow best practices in creating and operating a safe virtual office ecosystem for telecommuters that facilitates teamwork and returns maximum business value. Progent offers services that go from as-needed guidance for getting you past challenging technical bottlenecks to comprehensive project management to help you successfully complete business-critical tasks.
Progent's consultants can assist Washington, Washington businesses to with any facet of building a high-performing work-from-home ecosystem by providing network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, Call Desk augmentation, security monitoring, data protection solutions, and centralized management.
Help Desk Call Center Services for Remote Workers
A rapid, enterprise-wide transition to a telecommuter workforce, which might be driven by a pandemic or as a component of a disaster recovery plan, can overstretch even a well-staffed in-house Call Center. Progent's Help Desk services make it possible for businesses to outsource or expand their Help Desk Call Center by using Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Call Center support services leverage Progent's nationwide team of online IT support specialists along with world-class trouble ticketing and tracking software to provide an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 desktop support from help requests to trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows at-home employees to check or revise their active tickets, add information, and upload screen captures and attachments. Support services are delivered at a substantial discount off Progent's normal Level 1 technical support charges, and Progent offers optional fast hand-off to Level 2 and Level 3 support specialists to deal with advanced problems. For details, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Help Desk Augmentation Service enables your business to augment your current Help Desk Call Center staff by splitting responsibilities for Call Center support services transparently between your in-house IT support personnel and Progent's nationwide roster of PC support engineers and subject matter specialists. Progent's shared Help Desk Call Center service uses a collective support solution based on the leading professional services automation platform for managing help requests and ticketing, assigning ownership, tracking progress, and producing reports. For details about how Progent's Call Desk Augmentation Services can enable your company to provide world-class desktop support to your at-home workforce, see Progent's Call Center augmentation Services.
Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing an efficient telecommuter environment for your Washington, Washington organization, call
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Microsoft Windows 10 SCCM Consultancy
Urgent Microsoft Windows 10 Assessment and Deployment Kit Consult
Progent's Microsoft-certified consultants can help businesses of all sizes to assess Windows 10 or to migrate to Windows 10 from any earlier version of Windows. Online and on-premises assessment and upgrade support for Windows 10 available from Progent's experts include ROI analysis, project management, application and driver compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud and hybrid solutions, mobile device management, telecommuter connectivity, security and compliance, streamlined provisioning and administration, infrastructure optimization, wired/wireless convergence, disaster recovery planning, custom training for network management staff and users, and post-migration Call Center support services.
Windows Server 2012 R2 Hyper-V Online Help
Network Engineer Microsoft Hyper-V 3.0 Server Consolidation
Microsoft Windows Server 2012 R2 Hyper-V enhances virtualization in critical areas including multitenancy, flexible network infrastructure, cloud readiness, scalability and performance, and fault tolerance. Progent's Microsoft-certified consultants can help your company to benefit from Windows Server 2012 R2 Hyper-V to install and manage virtual servers to cut IT costs and enhance productivity.
iPhone and Windows 10 integration Help and Support
iPhone Active Directory Remote Troubleshooting
Progent offers cost-effective remote assistance to help you to plan, deploy, and fix any aspect of your iPhone and iPad and Windows integration efforts and is available for quick jobs to help you get past specific technical roadblocks or major engagements to help you complete large-scale projects on schedule and within budget. Progent has expertise in on-premises, cloud-based, or hybrid networks and can help you create or support a resilient, secure and efficient infrastructure that aligns with your mode of computing. Progent can also provide online or onsite training for individuals or groups to show you how to manage and use your iOS devices in a safe, team-oriented environment that maximizes the business value of your information system.
Microsoft Exchange Technical Support Services
Online Technical Support Microsoft Exchange Upgrade
Progent is one of the most expert information technology support companies for integrating e-mail solutions based on Exchange 2000 Server. Progent specializes in helping small companies derive the full advantages of Microsoft Exchange Server 2000 under common situations such as updating from Microsoft Exchange 5.5, migration from an ISP-based or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 support.
Best Teleworker Services Troubleshooting
Call Desk for Telecommuters On-site Support
Progent has two decades of background assisting small and medium-size organizations to design, implement, tune, administer, and debug computer networks that incorporate at-home workers.
Office Word 2019 Technology Professional
Office Word VBA Coding
Progent's Microsoft Office Word and Microsoft 365 Word experts can provide a wide selection of affordable remote support services to assist your organization to manage your existing Microsoft Word environment or help you to move to a newer version of Office Word. Services offered by Progent's Word experts include VBA software development, isolating and resolving compatibility problems between different releases of Word, interfacing Word with different Microsoft Office applications such as Office Excel and Outlook or with 3rd-party data sources and plug-ins,infrastructure enhancements for dependable. reliable cloud access, security support, smart phone integration, and online training classes customized for individuals or groups.
Exchange 2016 Compliance Search Online Support Services
Exchange 2016 Compliance Search Professionals
Progent can help your business in any and all facets of your migration to Exchange Server 2016 such as designing high availability infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; server and CAL licensing requirements for Exchange Server and Windows Server 2012 R2; migrating mailboxes; Hyper-V virtualization design; determining mass storage requirements for your VMs, mailbox databases and log files; setting up HLB for fault-tolerant CAS services; planning, configuring and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating your firewall; creating SSL certs; providing client remediation with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web.
Juniper SRX Series Firewall Consultant
Juniper SRX Series Gateway Security Group
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Azure and SQL Server integration Consultants
Microsoft Azure IPsec configuration Programming
Progent can help businesses of all sizes to migrate all or part of their computing infrastructure to Microsoft Azure. This can streamline network management and lower hardware expense. Azure offers a wealth of public cloud services and Progent can assist you to understand the advantages and limitations of different cloud networking models you can use with Azure. Progent can show you how to administer cloud-resident or hybrid cloud and on-premises apps and network infrastructure and ensure that you avoid the common mistakes small companies make when migrating to the cloud. Progent can help you to configure VMs on Azure Virtual Machines, use cloud storage with Azure Storage, handle user identity with Azure Active Directory, and build transparent backup mechanisms with Azure Backup. Progent can also help you to prepare firewalls and VPN tunnels and also to integrate iPhones and iPads and Google Android handhelds.
IT Services Exchange Online Archiving
Biggest Microsoft 365 IDFix Support Outsourcing
Microsoft has made a strong effort to enable transparent hybrid networks that integrate Microsoft 365 and local Exchange deployments. This permits you to have some mailboxes located on your on-premises datacenter and other mailboxes hosted by Microsoft 365. Progent's certified Exchange consulting team can help you with any phase of planning, integrating and debugging your hybrid Microsoft 365 Exchange Online deployment. Progent's Exchange consultants can provide occasional expertise to help you resolve stubborn technical bottlenecks and also offer extensive project management outsourcing or co-sourcing to ensure your hybrid Exchange solution is completed on time and on budget.
Network Consultant Call Desk Sharing
Consultant Services Co-managed Call Center
Progent’s Shared Help Desk service makes it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progent’s Co-managed Help Desk service is an advanced service desk solution based on ConnectWise Manage, the leading shared professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
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