Enlarging your at-home workforce may have a major impact on network infrastructure, security, and corporate processes. Progent has two decades of experience helping SMBs to design, deploy, administer, optimize, and debug IT environments that incorporate a remote workforce. Progent can help your Washington company to select the appropriate tools and follow best practices in creating and operating a safe virtual office ecosystem for telecommuters that facilitates teamwork and returns maximum business value. Progent offers services that go from as-needed guidance for getting you past challenging technical bottlenecks to comprehensive project management to help you successfully complete business-critical tasks.

Progent's consultants can assist Washington, Washington businesses to with any facet of building a high-performing work-from-home ecosystem by providing network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, Call Desk augmentation, security monitoring, data protection solutions, and centralized management.

Help Desk Call Center Services for Remote Workers
A rapid, enterprise-wide transition to a telecommuter workforce, which might be driven by a pandemic or as a component of a disaster recovery plan, can overstretch even a well-staffed in-house Call Center. Progent's Help Desk services make it possible for businesses to outsource or expand their Help Desk Call Center by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Center support services leverage Progent's nationwide team of online IT support specialists along with world-class trouble ticketing and tracking software to provide an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 desktop support from help requests to trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows at-home employees to check or revise their active tickets, add information, and upload screen captures and attachments. Support services are delivered at a substantial discount off Progent's normal Level 1 technical support charges, and Progent offers optional fast hand-off to Level 2 and Level 3 support specialists to deal with advanced problems. For details, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Help Desk Augmentation Service enables your business to augment your current Help Desk Call Center staff by splitting responsibilities for Call Center support services transparently between your in-house IT support personnel and Progent's nationwide roster of PC support engineers and subject matter specialists. Progent's shared Help Desk Call Center service uses a collective support solution based on the leading professional services automation platform for managing help requests and ticketing, assigning ownership, tracking progress, and producing reports. For details about how Progent's Call Desk Augmentation Services can enable your company to provide world-class desktop support to your at-home workforce, see Progent's Call Center augmentation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing an efficient telecommuter environment for your Washington, Washington organization, call 1-800-993-9400 or visit Contact Progent.