In addition to offering fast access to high-level IT consultants and subject matter experts to assist Austin, Texas companies to resolve specific technical problems or strategic projects, Progent can provide short-term staff augmentation to deal with more broadly defined services such as desktop help, network management, and Help Desk call center response. On-demand staffing makes it possible for businesses to deal with expected or surprise increases in the need for network personnel, which may result from scenarios such as company mergers, site relocation, platform migration, business process changes like telecommuting, disaster response, seasonal variations, or regulatory mandates. Temporary supplemental staffing can also fill voids caused by the loss of in-house staff members because of vacations, health issues, resignation, or other reasons.
Benefits of Progent's Temporary IT Staffing Program
Progent's short-term staff augmentation services give businesses the versatility to react to surges in requirements for IT services without dealing with the costs and delays associated with reviewing and recruiting professional technical personnel and without the burden of increasing your full-time staff size.
Key aspects of Progent's temporary staff augmentation services include:
Progent's Co-managed Center Service
- Rapid access to reliable IT pros
- Easy engagement, cessation, and re-engagement of services
- Seamless augmentation of your in-house network support staff
- Comprehensive documentation of all services performed
- Optional escalation from Tier 1 up to Tier 3 services so even the toughest problems can be handled fast
- Close relationship with a world-class, full-service resource for network expertise
Progent's co-managed Help Desk Call Center service is a proven on-going staff augmentation alternative that enables IT organizations to divide the work of Call Center support seamlessly between their in-house network staff and Progent's nationwide team of technical support specialists. Acting as a seamless supplement of your in-house Help Desk, Progent's shared Call Center service is a joint service alternative powered by the industry's leading shared PSA platform for streamlining, service requests, ticketing, assigning ownership, monitoring responses, and producing management reports.
Why Choose Progent?
Progent has 20 years of background delivering online and on-premises IT expertise for organizations of all sizes throughout the U.S. Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants hold top certifications including CISSP-ISSAP, CISA, and CRISC. Find out more details about Progent's technology certifications.
Progent's Areas of Expertise for Austin, Texas Companies
Progent's nationwide team of certified engineers can provide Austin, Texas companies a wide range of remote consulting and troubleshooting services. Practice areas covered under Progent's consulting program for IT service providers include:
Contact Progent for Short-Term Staff Augmentation for Austin, Texas Organizations
To learn more about Progent's short-term staffing services for Austin, Texas businesses, call 800-993-9400 or visit Contact Progent.