In addition to offering fast contact with top-tier IT consultants and subject matter experts to assist Austin, Texas businesses with discrete technical issues or longer-term projects, Progent offers temporary staff augmentation to deliver more broadly defined services like desktop support, IT administration, and Call Center response. On-demand staffing makes it possible for organizations to deal with expected or surprise increases in demand for IT personnel, which may result from scenarios such as company mergers, site moves, platform upgrades, paradigm shifts like work-from-home, disaster recovery, seasonal variations, or new regulations. Short-term IT staff augmentation can also cover gaps resulting from the absence of in-house staff members due to vacations, health issues, resignation, or other reasons.
Benefits of Progent's Temporary IT Staffing Services
Progent's short-term staff augmentation services offer organizations the versatility to react to surges in requirements for network services without dealing with the expense and delays associated with vetting and recruiting appropriate IT help and without the risk of increasing your permanent staff size.
Key aspects of Progent's short-term staffing services include:
Progent's Co-managed Center Program
- Fast access to seasoned network pros
- Easy engagement, cessation, and resumption of services
- Seamless augmentation of your in-house IT team
- Full documentation of services performed
- Available escalation from Tier 1 up to Tier 3 support so even the most challenging problems can be handled fast
- Strong working relationship with a world-class, full-spectrum resource for network support
Progent's co-managed Call Center program is a specialized on-going staff augmentation option that allows IT organizations to share the responsibilities of Help Desk support transparently between their full-time network staff and Progent's nationwide team of IT support specialists. Acting as a seamless extension of your full-time Call Center, Progent's shared Call Center program is a joint service solution based on by the industry's leading group professional services tool for streamlining, service requests, generating tickets, assigning responsibility, tracking progress, and producing documentation.
Why Choose Progent?
Progent has two decades of experience providing online and onsite network expertise for organizations throughout the United States. Progentís IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants hold advanced certifications including ISSAP, CISA, and GIAC. Learn more details about Progent's technology certifications.
Progent's Areas of Expertise for Austin, Texas Businesses
Progent's nationwide roster of certified engineers can provide Austin, Texas businesses a wide range of remote technical guidance and debugging expertise. Areas of expertise covered under Progent's reseller program for network service firms include:
Contact Progent for Short-Term Staff Augmentation for Austin, Texas Organizations
To learn more details about Progent's temporary staffing services for Austin, Texas organizations, call 800-993-9400 or visit Contact Progent.