Besides providing fast access to top-tier network professionals and subject matter experts to help Edison, New Jersey organizations with specific technical problems or strategic initiatives, Progent offers short-term staff augmentation to deliver more broadly defined services like desktop help, network administration, and Call Center response. On-demand staffing can help organizations to deal with planned or unexpected surges in demand for IT services, which may be caused by situations like mergers and acquisitions, site relocation, platform migration, business process changes like work-from-home, disaster recovery, seasonal variations, or new compliance requirements. Temporary supplemental staffing can also fill gaps caused by the loss of full-time IT personnel due to vacations, illness, termination, etc.

Advantages of Progent's Short-Term IT Staffing Services
Progent's short-term staffing services give organizations the ability to respond to surges in requirements for network services without being saddled with the costs and hassle associated with reviewing and hiring reliable technical help and without the burden of increasing your full-time head count.

Key features of Progent's short-term staffing services include:

  • Fast availability of seasoned network professionals
  • Simple initiation, cessation, and resumption of services
  • Transparent extension of your full-time network support team
  • Full reporting of services performed
  • Optional escalation from Tier 1 up to Tier 3 services so even the toughest problems get resolved promptly
  • Strong working relationship with a top-level, full-spectrum resource for IT support
Progent's Shared Help Desk Program
Progent's shared Help Desk program is a specialized flexible staff expansion option that enables IT groups to divide the work of Help Desk Call Center support transparently between their full-time IT staff and Progent's extensive pool of technical support specialists. Acting as a transparent extension of your in-house Help Desk, Progent's co-managed Help Desk Call Center service is a joint service alternative based on by the industry's leading shared professional services (PSA) tool for managing, service requests, ticketing, assigning ownership, tracking progress, and producing documentation.

Why Choose Progent?
Progent has two decades of experience delivering remote and on-premises IT expertise for businesses across the U.S. Progent's IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance experts have earned top certifications including CISSP-ISSAP, CISA, and GIAC. Learn more details about Progent's industry certifications.

Progent's Areas of Expertise for Edison, New Jersey Organizations
Progent's nationwide roster of certified consultants and technical experts can deliver Edison, New Jersey organizations a wide range of remote technical guidance and troubleshooting services. Areas of expertise offered under Progent's reseller program for network service firms include:

Contact Progent for Short-Term Staff Augmentation for Edison, New Jersey Companies
To find out more about Progent's temporary staff augmentation services for Edison, New Jersey organizations, call 800-993-9400 or visit Contact Progent.