In addition to offering fast access to guidance from top-tier network professionals and subject matter experts to assist Southfield, Michigan companies to resolve discrete technical problems or strategic projects, Progent can provide short-term supplemental staffing to deal with more generalized assistance like PC help, IT management, and Help Desk call center response. On-demand staffing can help businesses to respond to anticipated or unplanned peaks in demand for network services, which may result from situations like company mergers, data center relocation, platform upgrades, business process changes like work-from-home, disaster recovery, seasonal variations, or regulatory mandates. Short-term staffing can also fill voids resulting from the loss of in-house IT personnel because of scheduled vacations, illness, resignation, etc.

Advantages of Progent's Short-Term Staffing Services
Progent's temporary staff augmentation services give businesses the flexibility to react to surges in requirements for network services without dealing with the costs and delays that come with reviewing and hiring reliable technical personnel and without the burden of increasing your full-time staff size.

Important aspects of Progent's short-term staff augmentation services include:

  • Rapid access to reliable network professionals
  • Easy engagement, termination, and resumption of services
  • Seamless extension of your in-house network support team
  • Full reporting of all services performed
  • Optional escalation from Tier 1 up to Tier 3 services so even the toughest problems get resolved promptly
  • Close relationship with a world-class, full-service source for network expertise
Progent's Co-managed Center Program
Progent's co-managed Help Desk Call Center program is a specialized flexible staff augmentation alternative that enables IT groups to share the work of Help Desk Call Center support transparently between their in-house network staff and Progent's extensive pool of IT support specialists. Working as a transparent supplement of your full-time Call Center, Progent's shared Help Desk Call Center program is a collaborative support solution based on by the industry's leading shared professional services (PSA) platform for streamlining, service requests, generating tickets, assigning ownership, monitoring progress, and producing management reports.

Why Choose Progent?
Progent has 20 years of experience providing online and on-premises IT services for organizations across the United States. Progent's engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance consultants hold advanced certifications including CISSP, CISM, and CRISC. Learn more about Progent's technology certifications.

Progent's Practice Areas for Southfield, Michigan Companies
Progent's veteran team of certified engineers can provide Southfield, Michigan companies a broad array of online technical guidance and debugging expertise. Areas of expertise covered under Progent's reseller program for network service firms include:

Contact Progent for Short-Term IT Staffing for Southfield, Michigan Organizations
To learn more details about Progent's temporary staff augmentation services for Southfield, Michigan companies, call 800-993-9400 or visit Contact Progent.