In addition to offering fast access to guidance from top-tier network professionals and subject matter experts (SBEs) to help Lawrence, Massachusetts organizations with specific IT problems or strategic projects, Progent offers short-term staffing to deal with more generalized services like PC help, network administration, and Call Center services. On-demand staffing makes it possible for businesses to deal with planned or surprise surges in the need for network services, which may be caused by scenarios like company mergers, data center moves, technology migration, business process changes like work-from-home, disaster recovery, busy seasons, or new compliance requirements. Short-term supplemental staffing can also cover voids caused by the absence of in-house IT personnel because of scheduled vacations, illness, resignation, or other reasons.
Benefits of Progent's Short-Term IT Staffing Services
Progent's temporary supplemental staffing services offer businesses the versatility to react to increases in demand for network personnel without dealing with the expense and hassle that come with vetting and recruiting professional technical help and without the burden of adding to your in-house head count.
Key aspects of Progent's short-term staff augmentation services include:
Progent's Co-managed Help Desk Call Center Program
- Fast access to reliable IT pros
- Easy engagement, cessation, and re-engagement of services
- Transparent extension of your in-house IT team
- Comprehensive reporting of all services performed
- Optional escalation from Tier 1 up to Tier 3 support so even the toughest problems can be handled promptly
- Close relationship with a world-class, full-service source for network support
Progent's co-managed Help Desk service is a proven flexible staff augmentation alternative that enables IT groups to share the responsibilities of Help Desk support transparently between their full-time IT personnel and Progent's nationwide pool of technical support specialists. Working as a seamless supplement of your full-time Help Desk, Progent's co-managed Help Desk program is a collaborative support alternative powered by the leading shared PSA platform for managing, service requests, ticketing, assigning ownership, tracking responses, and producing management reports.
Why Choose Progent?
Progent has 20 years of experience providing remote and onsite network services for organizations throughout the United States. Progentís IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants hold top certifications including ISSAP, CISM, and GIAC. Find out more details about Progent's certifications.
Progent's Areas of Expertise for Lawrence, Massachusetts Organizations
Progent's veteran team of certified consultants offers Lawrence, Massachusetts organizations a broad array of remote consulting and debugging services. Practice areas covered under Progent's reseller program for network service firms include:
Contact Progent for Temporary Staff Augmentation for Lawrence, Massachusetts Businesses
To learn more about Progent's short-term staffing services for Lawrence, Massachusetts companies, call 800-993-9400 or visit Contact Progent.