In addition to providing rapid access to top-tier IT professionals and subject matter experts to help Santa Cruz, California businesses with specific IT issues or longer-term projects, Progent offers short-term supplemental staffing to deliver more broadly defined services such as PC help, IT administration, and Help Desk call center services. Short-term staffing can help organizations to deal with expected or unplanned surges in demand for network services, which may be caused by situations such as mergers and acquisitions, data center relocation, platform migration, business process changes like work-from-home, disaster response, seasonal variations, or new compliance requirements. Short-term supplemental staffing can also fill gaps resulting from the absence of in-house staff members because of vacations, illness, termination, or other reasons.

Advantages of Progent's Short-Term Staffing Program
Progent's temporary supplemental staffing services offer organizations the ability to respond to surges in requirements for IT personnel without being saddled with the costs and delays associated with reviewing and hiring professional technical help and without the burden of adding to your full-time staff size.

Key aspects of Progent's short-term supplemental staffing services include:

  • Rapid access to reliable IT professionals
  • Simple engagement, cessation, and re-engagement of services
  • Transparent augmentation of your full-time IT team
  • Full documentation of services delivered
  • Available escalation from Tier 1 up to Tier 3 services so even the most challenging issues can be handled promptly
  • Close working relationship with a world-class, full-spectrum source for IT expertise
Progent's Shared Help Desk Service
Progent's shared Call Center program is a specialized flexible staff expansion option that enables IT organizations to divide the work of Call Center support transparently between their internal network staff and Progent's nationwide pool of technical support experts. Working as a transparent supplement of your full-time Call Center, Progent's shared Help Desk Call Center program is a joint service solution powered by the industry's leading group PSA platform for managing, service requests, generating tickets, assigning responsibility, tracking progress, and generating documentation.

Why Choose Progent?
Progent has 20 years of experience delivering remote and on-premises network expertise for organizations across the U.S. Progent's engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants hold top certifications including CISSP, CISA, and GIAC. Learn more about Progent's industry certifications.

Progent's Areas of Expertise for Santa Cruz, California Businesses
Progent's seasoned team of certified engineers can deliver Santa Cruz, California organizations a broad range of online technical guidance and troubleshooting expertise. Practice areas offered under Progent's reseller program for IT service firms include:

Contact Progent for Temporary IT Staffing for Santa Cruz, California Companies
To find out more about Progent's short-term supplemental staffing services for Santa Cruz, California businesses, call 800-993-9400 or visit Contact Progent.