In addition to offering fast access to high-level network consultants and subject matter experts to assist Santa Cruz, California organizations to resolve discrete technical problems or longer-term initiatives, Progent can provide temporary supplemental staffing to deliver more broadly defined assistance such as PC support, network management, and Call Center response. Temporary staffing makes it possible for organizations to deal with planned or unplanned surges in demand for network services, which may be caused by situations like mergers and acquisitions, site moves, technology migration, business process changes like telecommuting, disaster recovery, busy seasons, or regulatory changes. Short-term supplemental staffing can also fill voids resulting from the absence of full-time staff members due to scheduled vacations, illness, resignation, etc.

Advantages of Progent's Short-Term Staffing Program
Progent's temporary supplemental staffing services give businesses the versatility to react to increases in demand for IT personnel without dealing with the costs and delays that come with reviewing and recruiting professional IT help and without the burden of adding to your full-time head count.

Important features of Progent's short-term supplemental staffing services include:

  • Rapid access to reliable IT professionals
  • Simple initiation, termination, and resumption of services
  • Transparent augmentation of your in-house IT staff
  • Comprehensive reporting of all services delivered
  • Optional escalation from Tier 1 up to Tier 3 support so even the most challenging issues can be handled fast
  • Strong working relationship with a world-class, full-spectrum resource for IT expertise
Progent's Co-managed Center Service
Progent's co-managed Help Desk service is a specialized on-going staff expansion option that allows IT groups to divide the work of Help Desk Call Center support seamlessly between their internal network staff and Progent's extensive pool of technical support experts. Acting as a transparent extension of your full-time Help Desk, Progent's co-managed Help Desk Call Center program is a joint service alternative based on by the leading group professional services (PSA) platform for streamlining, service calls, generating tickets, assigning responsibility, monitoring responses, and generating documentation.

Why Choose Progent?
Progent has two decades of experience providing online and onsite IT expertise for businesses across the United States. Progent's engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity experts have earned top certifications including ISSAP, CISA, and GIAC. Learn more about Progent's technology certifications.

Progent's Practice Areas for Santa Cruz, California Organizations
Progent's nationwide roster of certified consultants and technical experts can provide Santa Cruz, California companies a wide range of remote technical guidance and debugging services. Areas of expertise offered under Progent's consulting program for IT service firms include:

Contact Progent for Temporary IT Staffing for Santa Cruz, California Businesses
To learn more details about Progent's short-term staff augmentation services for Santa Cruz, California organizations, call 800-993-9400 or visit Contact Progent.