For business computer networks located anywhere in the state of Tennessee, Progent's Microsoft certified engineers can deliver online assistance and troubleshooting to resolve your computer network troubles fast and cost effectively. Progent has acquired world-class expertise, advanced software tools, and support knowledge bases to identify and repair IT problems without the expense and delays normally associated with onsite technical service dispatches.
If your Tennessee small business is located outside of the larger metropolitan areas such as Memphis, Nashville, Knoxville, or Chattanooga, your nearby network support options may be limited in skills, or not available during an emergency. This results in a network environment that is unusable or causing efficiency loss due to technical problems going unresolved for too long. Progentís group of expert network engineers average more than ten years of real-world computer industry experience, in the trenches of network systems support, performing a large range of technical projects for a extensive range of clients. This means you get not only the technical know how needed for the task, but a consultant with demonstrated methods for applying that expertise to deliver cost effective network solutions.
Network Support for Local Governments
Progent has extensive experience delivering a full-spectrum of remote network support and urgent repair services to local governments and schools throughout the United States. Progent is among the pioneers in providing expert online IT consulting and has delivered IT solutions to organizations in every state. Progent's online computer support for local governments eliminates travel costs and solves issues more quickly than on-premises service calls.
Planning and Migration Help for SharePoint Server 2013
Progent has been delivering SharePoint support since the initial product was published more than a decade ago, and Progent has the scope of IT know-how to assist organizations of all sizes to design and implement a SharePoint Server 2013 deployment and create SharePoint Server 2013 apps that add substantial business benefit to your IT investment. Progent's Microsoft-certified consulting team can help you to evaluate the risks and benefits of migrating to SharePoint Server or SharePoint Online from older releases of SharePoint or from another collaboration solution; determine whether an in-house, Cloud-based or hybrid deployment is most sensible for your busi9ness; and pick the right edition of SharePoint 2013 for your applications. Progent can provide full project management services or can help in individual tasks associated with your SharePoint 2013 deployment.
NetApp SAN Storage Solutions
Progent can provide enterprise customers online or onsite NetApp SAN consulting support for NetApp's complete family of SAN storage software and hardware products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod cloud architecture, SnapMirror data replication, SnapVauly incremental backup, Virtual Storage Console for VMware, MultiStore for storage partitioning, OnCommand Reporting and Insight analytics, and NetApp's FAS, AFF, V-Series and N-Series storage lines. Areas of NetApp SAN storage technology supported by Progent include SAN dsign, cloud integration, virtualization, migrations, transparent updates, system management, security and compliance, high availability, and remediation. Progent can provide Level 3 support to assist you to resolve issues with NetApp SAN environments efficiently based on leading practices.
Progent's Test Lab at the Herakles/Quality Technology Services Data Center
Progent's Test and Training Lab located at the QTS Data Center in Sacramento is available for testing mission-critical applications, creating cost-effective migration procedures, assessing and optimizing performance, designing or verifying business continuity solutions, resolving compatibility issues, and establishing training environments for the latest technologies. For Progent customers who lack adequate in-house resources to configure proper test environments, the lab cuts capital costs and technical risk and helps keep vital IT initiatives on schedule.
MS Project Server Expertise
Progent's certified Microsoft Project Server and Project Online experts can provide advanced remote and onsite support services for Project Server and for all Microsoft platforms that work in conjunction with Project Server. Consulting support services provided by Progent include Microsoft Project Professional and Project Web App integration, SharePoint Server 2013 design and deployment, SQL Server 2016 integration, SQL Server 2014 support, MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration, Exchange Server 2010 maintenance,Excel and Microsoft Office 365 Excel development, plus Office PowerPoint and Visio webinar training. Progent can provide Cisco-certified CCIE network consultants to assist you to enhance your environment to support local, branch office, home-based, and mobile users so that they can use Project Server to collaborate securely and efficiently. Progent's certified security consultants can help your IT team to plan and police security policies that safeguard sensitive project data without interfering with the efficient exchange of authorized information.
Planning and Support Services for System Center 2012 Virtual Machine Manager
Progent's System Center 2012 Virtual Machine Manager consultants can help businesses of all sizes to adhere to best practices to set up System Center 2012 Virtual Machine Manager hosts, fabric, storage systems, and libraries; design, implement, and administer private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for enterprise-class monitoring and reporting. Progent can help your business to upgrade from an older release of SCVMM or from another virtualization management platform, and Progent can assist you to optimize and repair your current SCVMM ecosystem so you get maximum return on investment. Progent can also provide Virtual Machine Manager 2016 migration expertise to assist your organization to plan and carry out an efficient upgrade from Virtual Machine Manager 2012 to Virtual Machine Manager 2016 so you can benefit from new assurance capabilities, high availability VMM storage options, and other improvements.
ProSight Active Security Monitoring Endpoint Protection and Ransomware Defense
The ProSight Active Security Monitoring endpoint protection (EPP) service incorporates next generation behavior-based analysis technology to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to automate the complete threat lifecycle including blocking, detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Find out about the complete ProSight family of value-priced managed services for small organizations.
Online Technical Support for Microsoft Windows and Cisco-based Network Environments
Progentís Technical Response Center provides world-class remote support for Microsoft and Cisco-based networks anywhere in the U.S. Progent's certified engineers have the experience to help you to troubleshoot and resolve difficult network problems quickly and cost effectively. The breadth of information technology expertise represented by Progent's team of engineers allows them to escalate even the most difficult issues to the right specialists as necessary. Whether you require one-time phone support and online troubleshooting or continuing availability of a Helpdesk Technical Response Center, Progent's consultants can provide your company with enterprise-level expertise without the high cost and management hassle of running a big internal IT organization.
Unity Connection and Unity Express (CUE) Configuration and Support
Cisco Unity Connection, a seamless extension of Unified Communications Manager, is a unified voicemail system that facilitates collaboration by offering a variety of alternatives for accessing calls and messages within an environment that is simple to implement and administer. Unity Connection allows you to access and manage your voice messages from your email inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified VoIP Phone, an iPhone or other smartphone, or an iPad or tablet. Cisco Unity Express (CUE), offered in certain Cisco Integrated Services routers, provides cost-effective voicemail, integrated messaging, IVR, and automated-attendant functions for small to mid-size businesses and enterprise satellite offices with up to 500 workers. Progent's Cisco-certified CCIE network consultants can provide Unity Connection and Unity Express (CUE) configuration and technical support services to ensure that your CUE solution gives you the highest possible competitive value.
Configuration Consulting for Lync Server 2013
Microsoft Lync Server 2013, renamed Skype for Business, enables organizations of any size to build a manageable and secure communications environment that permits a BYOD computing model with IM, presence, web conferencing with application sharing and whiteboard, and both IP-based and PSTN calling enabled for a broad assortment of desktop and mobile clients. Progent's certified Lync Server 2013 experts can assist your company to assess the business benefits of Lync Server 2013, design an in-house, cloud-based (with Lync Online) or mixed model appropriate for your current and future goals, deploy Lync Server 2013 in a way that expedites your ROI, and deliver live webinar and on-premises training to your IT staff and end users. Progent has in-depth expertise in critical pieces of a Lync 2013 deployment that include Microsoft Windows Server, SQL Server Express and Exchange, and Progent can assist your organization to combine Lync 2013 with key Microsoft Office and Office 365 applications including Outlook, Word and PowerPoint. Progent's Skype for Business experts can also help you to plan and carry out an efficient upgrade to Skype for Business.
Stealth Penetration Testing
Stealth penetration checking is an important component of any overall network security plan. Progentís security professionals can run extensive stealth intrusion security tests without the awareness of your organization's internal network support resources. Unannounced penetration testing uncovers whether current security monitoring tools such as intrusion detection warnings and event log analysis are properly set up and actively observed.
Certified Expertise for Information Assurance and SIEM Solutions
GIAC (Global Information Assurance Certification) was founded in 1999 to validate the skill of network security professionals. GIAC certifications are acknowledged by companies and government organizations throughout the world including and the United States NSA. Progent's GIAC-certified information assurance specialists can provide help with all of the network security capabilities covered under GIAC certification including auditing network vulnerability, event management and response, intrusion detection, web-based application security and security information and event management (SIEM) solutions for compliance with government requirements for promptly reporting incidents.
ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
Get in Touch with a Progent Network Consultant
To find out how you can contact a Progent network support expert for remote or onsite support in , phone 1-800-993-9400 or go to Remote Computer Help.
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