For business networks located throughout the state of Tennessee, Progent's Microsoft and Cisco qualified technical experts can provide remote phone help and troubleshooting to resolve your network systems troubles fast and cost effectively. Progent has acquired top-notch expertise, advanced software utilities, and support knowledge bases to troubleshoot and resolve computer network problems while avoiding the cost and delays normally associated with on-site technical service calls.

If your Tennessee company is situated beyond the larger metropolitan areas such as Memphis, Nashville, Knoxville, or Chattanooga, your local network support options may be limited in technical capability, or unavailable during an emergency. This results in a computer network that is unstable or causing wasted time due to technical problems continuing for too long. Progent’s team of field proven network consultants average more than ten years of real-world IT industry experience, in the trenches of network systems support, performing a wide range of technical tasks for a varied range of customers. This means you obtain not only the technical expertise needed for the task, but a professional with field proven methods for applying those skills to deliver affordable network solutions.

Progent is a Microsoft Gold Certified Partner
Progent has been designated by Microsoft as a Gold Certified Partner, a qualification awarded exclusively to the top tier of organizations that operate closely with Microsoft, have proven their IT skills, and have verified customer references. Microsoft Gold Certified Partners must maintain large staffs of Information Technology professionals who have undertaken extensive certification testing. Microsoft Gold Partners are provided access to special support and training programs from Microsoft and early access to new software for training and evaluation purposes.

World-class Cisco Support from Expert CCIE-certified Consultants
Progent’s exclusive team of Cisco Certified Internetwork Expert (CCIE) network engineers have been awarded an accreditation reserved for the most accomplished specialists for designing, programming, implementing, and troubleshooting a wide array of Cisco networking and connectivity solutions. There are only 7,000 certified CCIEs around the world, and achieving certification involves extensive proof of competency through written examinations and hands-on testing to make sure that CCIE’s know how to apply knowledge to real-world problems. CCIE’s have a fundamental understanding of core networking concepts and protocols that enable rapidly creating multi-vendor solutions.

Oracle Database Administration Support and Application Programming
Progent can provide the services of an Oracle consultant for Oracle database administration expertise or an Oracle software programmer for creating database business applications. Progent's Oracle DBAs can assist your business to simplify critical Oracle database management tasks such as database tuning, backup and restore processes, and information security. Progent's Oracle software programmers can help you to build, tune, troubleshoot, or migrate Oracle-based programs using PL/SQL. Progent offers experience using SQL Developer, SQL *Plus, and JDeveloper and can assist you to tune existing SQL programs using Oracle's SQL Tuning Advisor.

Convenient Payment Options
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's easy payment options for urgent network support include VISA, MasterCard, American Express, and Discover. Monthly invoicing and Net 15 payment terms are available for regular business accounts.

Hosting Services
Progent's Virtual Data Center Hosting support offers proven virtual server platforms, a state-of-the-art datacenter facility, plus the technical expertise of Progent's Microsoft Gold Certified engineering team to give small businesses a complete IT outsourcing alternative that enhances system dependability and protection, eliminates management hassle, and lowers expenses. Under Progent's Virtual Hosting structure, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved instantly to a different physical environment without time-consuming and risky reinstallation and configuration. With Virtual Data Center Hosting, your network is not kept captive to a single hosting service.

Security Vulnerability Scanning for Small and Mid-size Business Networks
Progent has put together two low-cost service bundles designed to enable small companies to receive an impartial network security assessment from a qualified security consultant. With Progent's External Security Inventory Checkup, a security expert administers a comprehensive test of your IT infrastructure from outside your firewall to determine possible risks in the security posture you present to the outside world. With Progent's Internal Security Inventory Scan, a security engineer runs a network scan from an authorized computer within your company firewall to evaluate the risk to internal assaults. Both security inventory packages are configured and executed from a protected remote location.

Cisco PIX and ASA Firewall Consulting Services
Progent’s Cisco certified network consultants can provide expert Cisco PIX Firewall and ASA Firewall consulting services covering infrastructure design, integration, and management of Cisco firewall solutions. The PIX and ASA Security Appliance Series of Cisco firewalls delivers strong user and application policy enforcement, sophisticated attack defense, and safe access services. Ranging from compact, plug-and-play desktop devices for small and home offices to scalable enterprise-grade appliances, Cisco PIX and ASA Firewalls provide a high level of security, performance, and high reliability for IT systems of any size. PIX Firewalls and ASA Firewalls are based on a hardened, specially designed platform, eliminating possible OS-specific security holes.

Response Time of Progent's TRC for Remote IT Support
Progent's Technical Response Center is committed to providing the best quality of remote network support possible for both emergency as well as non-critical problems. For urgent problems that impact multiple users, vital individuals, or a mission-critical application, the Technical Response Center is set up to engage within an hour. For standard issues, the TRC is committed to respond within two hours. Under any circumstance, your ticket will be generated promptly and correctly, You will be sent a confirmation from the ticketing system, and the TRC will contact you on every resolved issue to verify you are satisfied with the outcome and ready to close out the ticket. Find out more concerning Progent's TRC Customer Commitment.

Progent's Online Consulting and Training Services for Microsoft Office and Office 365
Progent's certified Office and Office 365 consultants can help businesses of any size to incorporate Office desktop and Microsoft Office 365 apps including Office Excel, Office Word, PowerPoint, Outlook, Microsoft Access, Visio and Publisher into a seamless solution that provides fast ROI and enables improved business outcomes. Progent can assist you to integrate Microsoft Office or Office 365 applications with each other and with other core Microsoft platforms including SharePoint Server, Exchange Server and SQL Server. Progent's consultants can also help you resolve compatibility issues with different versions of Office desktop and offers live online Microsoft Office and Office 365 training to individual users and groups.

Management Consulting for Microsoft Lync 2013
Lync Server 2013 allows businesses of any size to create a centrally managed and secure communications environment that permits a BYOD computing model with instant messaging (IM). instant messaging, real-time presence, web conferencing with app sharing, and both IP-based and PSTN telephony enabled for a wide assortment of stationary PCs and mobile endpoints. Progent's Microsoft-certified Lync 2013 consultants can assist you to evaluate the business benefits of Lync Server 2013, design an on-premises, cloud-resident (with Lync Online) or mixed model appropriate for your present and long-term plans, deploy Lync Server 2013 so as to speed up your return on investment, and deliver custom online and onsite training to your management team and end users. Progent has in-depth expertise in critical components of a Lync 2013 deployment that include Windows Server, SQL Server Express and Exchange, and Progent can assist your organization to integrate Lync Server 2013 with popular Office and Office 365 applications including Outlook clients, Excel and PowerPoint.

Talk to a Progent Computer Support Expert
To learn how to access a Progent computer support expert for online or onsite expertise in , phone 1-800-993-9400 or go to Remote Computer Support.

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