For small office network systems located within the state of Tennessee, Progent's Microsoft and Cisco qualified technical experts can provide online assistance and remote troubleshooting to repair your computer network issues fast and cost effectively. Progent has acquired enterprise-level expertise, sophisticated utilities, and support databases to troubleshoot and repair IT problems without the high cost and time delays normally associated with onsite technical service dispatches.

If your Tennessee organization is located beyond the larger urban areas such as Memphis, Nashville, Knoxville, or Chattanooga, your local computer support choices may be limited in technical expertise, or unavailable during an emergency. This results in a network environment that is unstable or causing productivity loss due to technical problems going unresolved for too long. Progentís team of field proven network engineers average more than ten years of real-world computer industry experience, in the trenches of IT support, performing a broad variety of technical projects for a diverse range of customers. This means you obtain not just the technical expertise needed for the job, but a professional with field proven methods for applying those skills to deliver excellent network solutions.

High-level Project Management Experts
For enterprise customers looking for high-level project management assistance, Progent offers the services of veteran information technology professionals with decades of background in technology management, application development, and process engineering for organizations from Big 4 firms to dot-com startups to government agencies. These proven IT managers can provide project management expertise to assist organizations to follow best practices to make sure strategic projects are successfully completed on schedule and on budget.

Network Support for Small Governments and School Districts
Progent has a long background delivering a broad range of remote IT consulting and urgent repair services to local governments and school districts across the U.S. Progent is among the pioneers in providing advanced online network consulting and has provided network support to organizations in every state. Progent's online network support for local governments saves travel expenses and resolves problems more quickly than onsite service calls.

SQL Server 2012 Consulting Services
Progent offers the expertise of Microsoft-certified SQL Server 2012 engineers to help you to assess the potential benefits of Microsoft SQL Server 2012 for your business, install pilot systems at your site or at Progent's lab, plan and execute out a smooth transition to SQL Server 2012 from previous releases of SQL Server or from other database platforms, and define an efficient and safe network infrastructure that helps you realize the full strategic benefit of SQL Server 2012.

Easy Engagement and Billing Model
Progent makes it easy to be a client. Progent requires no complex contracts, no minimum commitment, no retainers, and no minimum job fee for services provided during regular business hours. All consulting time is fully documented and billed to the precise number of minutes utilized. Per-minute billing avoids scenarios where clients are charged major bucks for quick repairs. Your company is billed exclusively for the services you receive.

Offsite DPM-based Backup Service
Offsite backup is key to any serious disaster recovery strategy. Progentís affordable Offsite DPM-based Backup Service combines the power of Data Protection Manager with the state-of-the-art security and availability facilities of the Herakles co-location center to provide continual, transparent backup for as much as 2.5 Terabytes of data from one or more of your Windows servers. Progent's service package includes all setup, management, and tracking required for a complete offsite backup solution.

Juniper Networks Consulting and Support
Progent's Juniper-authorized network engineers can help you to design and implement Juniper Firewall/VPN technology, enhance and support your infrastructure, and migrate smoothly from outdated equipment to the latest releases. Progent's Junos OS engineers can provide expertise with Juniper's premiere network control software to enable your business to simplify the administration and strengthen the security of your Juniper and NetScreen VPN devices, routers, and switches. Progent also has extensive background maintaining Juniper's NetScreen OS and ScreenOS software platforms and can help organizations maintain environments that include a combination of Juniper's OS platforms.

Video Conferencing Consulting Support
Progent offers the support of an accredited video conferencing engineer with an extensive background integrating technology from the major video conferencing/telepresence vendors including Cisco, Polycom, LifeSize and Radvision and can assist your company to plan, install, expand, or troubleshoot a telepresence solution that protects your current investment and maximizes the strategic value of your information network. Progent also offers the expertise of network infrastructure engineers who can help businesses of all sizes to create and troubleshoot a network that delivers the speed, dependability, protection, and expandability you need to accommodate your telepresence environment.

Cisco PIX and ASA Firewall Support Services
Progentís Cisco certified security consultants can provide high-level Cisco PIX and ASA Firewall consulting services including infrastructure design, integration, and support of Cisco firewall solutions. The PIX and ASA Security Appliance Series of Cisco firewall products delivers strong user and software policy enforcement, sophisticated attack defense, and safe connectivity services. Ranging from compact, easy-to-install desktop appliances for small and home businesses to scalable enterprise-class appliances, Cisco PIX Firewall and ASA Firewalls offer a high level of protection, high throughput, and excellent reliability for IT systems of all sizes. PIX Firewalls and ASA Firewalls are based on a proven, specially designed platform, minimizing common OS-specific security vulnerabilities.

Cost-effective Computer Support Solutions
Many small companies rely on flawed metrics when searching for a computer consultant. Cost per hour is usually not a good measure for value. A consultant with insufficient technical background can take many times longer to complete the same job than a seasoned Information Technology professional. For example, billing 30% less per hour, but taking three times longer for the same job is hardly a bargain. Still worse, a badly designed or configured network infrastructure that is unreliable and difficult to administer or upgrade can cost a small business many times more than its initial price because of lost productivity. Progent's client testimonials from satisfied businesses across the U.S. indicate the efficiency of Progent's service model and the expertise of Progent's team of IT professionals.

Cisco IOS software Update Support
If you incorporates Cisco appliances, you could be using an outdated version of Cisco IOS, the network OS powering most Cisco router and the latest Cisco switches. Cisco often provides updates to IOS to correct problems, shore up security weaknesses, or add functionality. Unfortunately, updating Cisco IOS and other Cisco control software can be a challenge, depending upon your Cisco appliance and your system environment. For example, there may be limitations of internal RAM that might cause a new OS version to execute improperly. Progent's Cisco CCIE network engineers can provide a wide selection of services associated with upgrading Cisco IOS software or other Cisco control software such as CatOS or CallManager. Progent's consultants can perform version audits of your Cisco software, propose sensible updates, prepare Cisco devices, transfer images, configure and verify your update, tune performance, resolve issues, and teach your IT staff how to utilize all important new functions.

Expert Support for Systems at Colocation Sites
There are several hundred enterprise-level colocation centers in the San Francisco Bay Area and major cities throughout the United States, and Progent's colocation support group can enhance your network's fault tolerance and performance by helping you choose a remote data center site that addresses the particular needs of your company including geographic proximity, size, connectivity, budget, and value-added features and services. Progentís colocation center support services are designed for businesses with equipment located at colo hosting facilities and requiring on-demand in-person assistance at the colocation facility as well as online support from Microsoft and Cisco certified experts. Progent offers a selection of collocation center support services such as system topology analysis, Windows and Linux server integration and support, tech support for server and communications networking, development and installation of zero-downtime configurations, defining and implementing layered security structures, firewall configuration and support, designing load balancing environments, and creating high-availability server cluster configurations.

Extended Hours Remote Support
Progent's low-priced after-hours online support program provides clients 24x7 access to remote technical support from Progent's Technical Response Center (TRC). Support services available beyond standard business hours include fixing issues with Microsoft-based servers, Microsoft Windows desktop troubleshooting, assistance with MS Office applications, network and system backup/restore, and fundamental routing and switching support for Cisco networking products.

Microsoft Exchange 2010 Upgrade Consulting
Progent can provide expert Exchange Server 2010 migration assistance that includes outsourced or co-sourced project management, site prep, project design and documentation, specification of new software and equipment required, suggested sourcing, pilot testing at client location or at Progent's testing facility, managing temporary coexistence of Microsoft Exchange 2010 and Exchange Server 2003 or 2007, implementation of the production system, deactivating the previous servers, and training for customer's support staff and end users.
















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