For office network systems located throughout the state of Tennessee, Progent's Microsoft and Cisco qualified technical experts can provide remote phone support and remote troubleshooting to fix your network systems troubles fast and cost effectively. Progent has acquired enterprise-grade expertise, advanced software tools, and support databases to identify and resolve computer network problems without the expense and time delays associated with in-person service calls.

If your Tennessee company is located outside of the larger urban areas such as Memphis, Nashville, Knoxville, or Chattanooga, your nearby network support options may be limited in skills, or not available during urgent situations. This results in a network environment that is unpredictable or causing efficiency loss due to technical problems continuing for too long. Progent’s group of field proven network professionals average more than twelve years of real-world industry experience, in the trenches of network systems support, performing a extensive variety of technical tasks for a extensive range of customers. This means you get not only the technical competency needed for the task, but a professional with field proven methods for applying those skills to provide cost effective network solutions.

Convenient Payment Methods
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's convenient payment options for emergency network support include VISA, MasterCard, American Express, and Discover. Monthly billing and Net 15 payment terms are available for regular accounts.

High-level Project Management Experts
For enterprise clients in need of high-level project management assistance, Progent offers the services of veteran information technology professionals with years of background in IT management, program development, and business process design for organizations from Big 4 companies to dot-com startups to government agencies. These seasoned IT managers offer project management expertise to assist businesses to follow leading practices to make sure major projects are completed on time and on budget.

Progent is a Microsoft Gold Certified Partner
Progent has been designated by Microsoft as a Gold Certified Partner, an honor given only to the top class of companies that operate closely with Microsoft, have proven their IT expertise, and have verified customer references. Gold Certified Partners are required to maintain large staffs of Information Technology experts who have undergone comprehensive certification testing. Microsoft Gold Partners are provided access to exclusive support and training opportunities from Microsoft and early exposure to beta software for training and piloting purposes.

Windows 8.1 Integration Services
Progent's certified Windows 8.1 consulting experts can provide a variety of network consulting services to assist companies of all sizes to install, manage, and support networks that incorporate workstations, laptops, tablets, or Windows phones based on Microsoft Windows 8.1. For larger organizations, Progent's senior project management consultants can help set up test environments to assess Microsoft Windows 8.1 and plan and implement Windows 8.1 migration projects following leading practices. Progent's consultants also offer Windows 10 planning and migration help.

Progent's Test Lab at the Herakles/Quality Technology Services Internet Data Center
The Progent Test and Training Lab at the Herakles/QTS Colocation Center in Sacramento has a collection of advanced servers and network support infrastructure that can be used online or on site to accommodate system testing, assessments, capacity modeling, troubleshooting, disaster recovery planning, education, and additional reasons to help Progent's customers successfully carry out large-scale projects.

Oracle DBA Support and Application Programming
Progent offers the services of an Oracle consultant for Oracle database administration expertise or an Oracle application developer for building database applications. Progent's Oracle database administrators can assist your business to simplify key Oracle database management tasks such as database tuning, backup/recovery processes, and information security. Progent's Oracle software programmers can assist you to design, tune, troubleshoot, or migrate Oracle-based programs based on PL/SQL. Progent offers experience with SQL Developer, SQL *Plus, and JDeveloper tools and can help you to optimize existing SQL programs using Oracle's SQL Tuning Advisor.

Citrix Desktop Virtualization Engineering Support
Desktop and application virtualization solutions offered by Citrix allow fast provisioning of new client computers, fast publication of current applications and updates, streamlined image control, quick recovery from client PC breakdown or loss, lower capital investment in and longer useful life for client computers, predictable high performance, centralized control of security policies, and the ability to prevent sensitive business data from leaving its authorized location. Progent's Citrix XenDesktop engineers and XenApp specialists can assist you to evaluate, pilot, install, administer, and troubleshoot Citrix virtual desktop and application technology and can assist you manage and support additional virtualization solutions from Citrix by offering XenServer expertise and Citrix Essentials for Hyper-V support.

Configuration of Cisco's Managed Switches
Cisco's managed switches permit IT managers to assign VLANs to segment certain network resources to handle performance-critical functions like Voice over IP and high-access databases to ensure Quality of Service and maximize business productivity. Progent's Cisco consultants can assist you to design and implement VLANs to support your key applications and reallocate your VLANs as business requirements vary over time. For information about Progent's support for Cisco's market-leading family of Catalyst switches, see Catalyst switch support. For details about Progent's consulting and support services for Cisco's Nexus family of switches, see Nexus switch consulting and support services.

Linux Support Services and Windows/Linux Integration
If your company IT environment mixes Linux technology with Windows, Progent can help you to integrate your servers into a cohesive system that allows all your platforms to coexist for easy administration, seamless dataflow, fault tolerance, high throughput, and tight security. If you are writing or testing Linux based-software on a network that incorporates Microsoft Windows-powered servers, desktops, and applications, Progent offers comprehensive support outsourcing that frees you to concentrate on your area of expertise.

Office Access 2010 Application Programming
Progent's Microsoft Gold certified Access database programmers offer economical online services for Microsoft Access that includes advanced assistance for Access application development, porting, and troubleshooting. Progent also can provide custom online training for Office Access development and database administration and can help your company to plan, build, and manage a reliable, affordable, and secure IT infrastructure to support your Access solutions.

Complete Documentation of Services
Progent provides full and detailed reports of all service activity to make sure clients don’t ever feel “captive” to their support organization. Progent sends email documentation of support activity immediately after finishing each service task, and also encloses a hard copy along with monthly invoices. Comprehensive IT service reporting makes it less disruptive for clients to transfer to a new service provider or take on more support duties in house. Good service reporting also provides IT managers the information needed to determine the value of support services and produce more realistic network expense projections.

One-stop Shopping for Full-spectrum Network Support Services
Progent can be a one-stop solution for most IT support needs for businesses. While concentrated on supporting solutions from Microsoft and Cisco, Progent engineers regularly deploy, integrate, and maintain technologies from leading hardware and software companies including Check Point, WatchGuard, and Symantec. Progent also offers expertise for Apple Mac OS X and Apple IOS technology, Linux consulting, Citrix consulting, and Juniper/NetScreen integration.

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