For office computer networks located anywhere in the state of Tennessee, Progent's Microsoft qualified professionals can deliver remote phone help and troubleshooting to fix your network systems problems quickly and affordably. Progent has acquired enterprise-class skills, advanced software utilities, and support databases to diagnose and fix computer network problems while avoiding the cost and delays associated with on-site technical service visits.

If your Tennessee small business is located outside of the larger metro areas such as Memphis, Nashville, Knoxville, or Chattanooga, your local network support options may be limited in technical expertise, or not available during urgent situations. This results in a network environment that is unstable or causing efficiency loss due to technical issues going unresolved for too long. Progent’s team of expert network consultants average more than ten years of real-world computer industry experience, in the trenches of network systems support, performing a extensive variety of technical tasks for a extensive range of customers. This means you get not only the technical know how needed for the job, but a professional with proven methods for applying that expertise to provide excellent network solutions.

Cisco Unified CM and Cisco Unified CM Express Planning, Deployment and Troubleshooting
Cisco Unified Communications Manager, formerly named CallManager, functions as the heart of Cisco's communications and collaboration portfolio. Unified Communications Manager and Unified Communications Manager Express (CME) offer an advanced IP-PBX solution by integrating closely with applications such as Cisco Unified CM IM and Presence Service, Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach (SNR), and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact center. Progent's Cisco-certified CUCM and CallManager consultants can help with any facet of Unified Communications Manager configuration and troubleshooting in areas that include integrating Cisco VoIP phones and video phones, reviewing dial plans, integrating SIP trunks and CUBE internetworking, installing ISR G2 routers with CUBE networking support, designing Cisco UCS server clustering systems for survivability, and integration with Microsoft Exchange Server.

Integration Help for Office 365 Apps and Services
Office 365 is Microsoft's growing family of client productivity applications and cloud-hosted services offered on a subscription basis. Office 365 applications and cloud services are offered in a variety of subscription plans intended for customers ranging from individuals and households to enterprises. Progent can provide quick and easy remote access to consultants with in-depth knowledge of Microsoft, Mac, iOS, and Android technology. Progent can help you to understand the many subscription options available with Office 365 and integrate your network with Office 365 so you realize top business value. Progent's Office 365 integration consultants support multi-vendor environments that include Windows, macOS, and Linux operating systems. Progent can also help your business to create and manage hybrid networks that transparently combine on-premises and cloud products and services.

ProSight Active Security Monitoring (ASM) Next-Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) endpoint protection service incorporates cutting edge behavior machine learning technology to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily get by traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to address the complete threat progression including protection, identification, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Read about the complete ProSight line of affordable managed services for small businesses.

Cisco UC500 VoIP Systems Support and Migration Consultants
Progent's Cisco-certified IP Voice specialists can provide Cisco UC520 consulting support to assist you to manage your legacy UC500 VoIP system or design and implement an efficient migration to a modern IP telephony and voicemail system.

MySQL Software Development and DBA Consulting
Progent's MySQL software programmers and database administrators offer cost-effective remote database administration or application development services and can help businesses of all sizes to configure and maintain MySQL in a reliable network infrastructure that provides high levels of speed, scalability, and security. Progent also has experience assisting businesses migrate databases from Oracle to MySQL.

Amazon Web Services (AWS) Integration Consulting
Progent's Amazon Web Services (AWS) planning and integration consultants offer cost-effective online consulting to assist companies of any size to access Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for expandable cloud storage, and Amazon Glacier for value-priced long-term archiving. Progent can assist your IT team with every phase of Amazon AWS integration including requirements analysis, preparedness evaluation, system design and review, pilot testing, configuration, centralized administration, performance optimization, software license management, backup/restore mechanisms, and security strategies. Progent can provide advanced expertise with firewall configuration and VPN connections and can show you how to create cloud-based or hybrid networking models that efficiently integrate Amazon AWS resources. Progent can provide as-needed consulting or Progent can provide comprehensive project management outsourcing to help you migrate smoothly to the Amazon AWS platform.

ProSight WAN Watch Network Infrastructure Monitoring and Management
ProSight WAN Watch network infrastructure monitoring and management service makes it simple and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and debug their networking appliances like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are always updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating tedious network management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that require important software patches, or isolating performance bottlenecks. Learn about the entire ProSight suite of low-cost managed services for small and medium-size businesses.

Microsoft Azure Cloud Planning and Integration Consulting
Progent's Azure cloud planning and integration experts can help you with every aspect of Microsoft Azure integration including requirements definition, prerequisites assessment, solution architecture, pre-production testing, deployment, automated administration, performance optimization, license management, disaster recovery strategies, security policy enforcement, and regulatory compliance validation. Progent can help you to configure and troubleshoot firewalls and VPN tunnels so that your clients can safely access to Azure resources, and Progent's Microsoft-certified consulting experts can assist you integrate key Microsoft platforms to run in the cloud including Windows Server, Exchange Server, SQL and SharePoint. Progent can also help you to create a hybrid environment that transparently integrates physical datacenters with Azure resources.

Microsoft Active Directory Design and Troubleshooting Expertise
Progent's Microsoft-certified Active Directory consultants have extensive experience troubleshooting complex Active Directory issues such as replication problems, multi-domain partition configurations, corrupted AD objects, removal of beta software configuration objects in production AD environment, and fixing of failed setups of AD and AD-enabled software. Progent is also skilled in using “expert only” AD tools like ADSIEDIT, DCDIAG and NETDIAG. Progent can also suggest configuration techniques that address important areas such as Active Directory naming standards, hierarchical structure, IT administration structure, use and structure of group policy objects, as well as security and monitoring specifications. Progent can also analyze the impacts of server and service configurations on capability and performance. Progent can help companies to plan and install deployments of AD Domain Services by providing Windows Server 2012 R2 support services and Windows Server 2016 hybrid cloud integration.

PC and Mobile Device Centralized Administration Support
Progent's Microsoft-certified consulting team offers Configuration Manager 2016 cloud integration, System Center 2012 Configuration Manager planning and deployment and Intune consulting to centralize and streamline the management of your PCs along with your Cloud-connected tablets and smartphones. Progent can assist you to migrate efficiently to SCCM 2016 from an older device and application management platform or help you to modify your current SCCM 2016 ecosystem to support your evolving IT requirements.

ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also assist your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

SharePoint Help
Progent's Microsoft-certified Microsoft SharePoint Server 2013 developers, SharePoint Server 2010 specialists and SharePoint Server 2007 experts can show you how to evaluate the economic case for implementing the current version of SharePoint Portal Server, consult with you on the most sensible version of SharePoint for your application, provide configuration and deployment services, assist you to set up MS SQL Server as a supporting database manager, optimize your network integrity, integrate your off-the-shelf and custom application programs to operate with Microsoft SharePoint, design a comprehensive security plan that includes portal solutions, and provide maintenance and Help Desk services.

Windows 2016 Hyper-V Hybrid Cloud Solutions
Hyper-V 2016 utilizes key technologies initially designed for and proven on Azure, one of the world's biggest public clouds. This pedigree significantly improves the ability of the Windows Server platform to support private cloud and hybrid cloud/on-premises deployment models by enhancing data security, availability, expandability, manageability, dependability and disaster recovery. Progent’s Microsoft-certified Windows Server 2016 Hyper-V consulting team can help you to assess the advantages of Hyper-V 2016 for your business, configure pilot systems to confirm the ability of Hyper-V 2016 to run your critical applications, design a cost-effective network topology for a cloud-based or hybrid deployment, develop and execute a non-disruptive migration plan, educate your IT administration and support personnel, and provide ongoing consulting and debugging support to make sure that your Hyper-V 2016 solution delivers the highest possible business value.

Talk to a Progent Computer Consultant
To see how to access a Progent computer support expert for online or onsite expertise in , phone 1-800-993-9400 or go to Online Computer Help.














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