For small office computer networks located in the state of Tennessee, Progent's Microsoft authorized professionals can provide phone help and remote troubleshooting to fix your network systems issues quickly and affordably. Progent has acquired enterprise-class expertise, software utilities, and support knowledge bases to identify and resolve network problems while avoiding the expense and time delays normally associated with on-site technical service visits.

If your Tennessee small business is located outside of the larger metropolitan areas such as Memphis, Nashville, Knoxville, or Chattanooga, your local network support options may be limited in skills, or unavailable during a crisis. This results in a network environment that is unstable or causing wasted time due to technical issues continuing for too long. Progentís team of seasoned network engineers average more than ten years of real-world industry experience, in the trenches of IT support, performing a broad variety of technical projects for a broad range of clients. This means you get not only the technical expertise needed for the job, but a professional with demonstrated methods for applying those skills to assist with affordable network solutions.

Desktop Support Services
Progent's desktop support team can help your company to set up workstations, notebooks, or handheld communicators individually or help your business to design and execute a mass migration to a new edition of an operating system or an updated release of an important desktop application. Progent's Microsoft PC specialists can configure titles from the Office family of productivity products or Microsoft Dynamics accounting and customer relationship products on your workstations so they interact productively with other Microsoft applications, products from third-party vendors, SQL databases, and line-of-business services throughout your network. For example, Progent can configure Outlook email client on a workstation or laptop to support both the usage profile of the user and the security requirements of your business. Progent can also offer remote and on-site troubleshooting support for workstations.

Hybrid Cloud Solutions Design and Deployment
Progent's hybrid cloud solutions consultantscan provide advanced online consulting to help businesses of all sizes to connect their information networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to design and manage cost-effective hybrid ecosystems that can include Windows and Linux systems and applications in hybrid network models that utilize physical resources as well as public clouds. To assist you to integrate public clouds with networks, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments and Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and troubleshooting.

Best Practices Followed by Expert Engineers
Many organizations located away from areas with ample expert consultants utilize poorly trained or inexperienced local resources for vital network support. This can produce a system that is undependable or unproductive. Progentís staff of Microsoft and Cisco qualified consultants average over a decade of hands-on industry experience, in the front lines of network support, providing a wide array of technical services for a diverse mix of customers. This means that with Progent you get not only expert computer network knowledge, but a consultant who follows computer industry best practices in using those skills to resolve actual information system issues successfully and in a repeatable fashion.

Planning and Configuration Support for Meraki Cloud-managed Wireless APs
Progent's Cisco Meraki Wi-Fi AP consultants provide online and onsite support services to assist businesses of all sizes to design, deploy, maintain, upgrade or debug Wi-Fi systems that include Cisco Meraki APs. Progent can help you to set up and support Cisco's Meraki-based wireless infrastructure for environments that can range from a telecommuter's home or a branch office to a campus or a multi-site enterprise. Progent can also assist you to integrate additional Cisco products including Catalyst and Nexus switches, ASR routers and ASA firewalls to create a seamless network infrastructure that provides the same access, responsiveness, security compliance, manageability and availability for wired and Wi-Fi clients irrespective of their mobility or device.

Online Support for Microsoft Windows and Cisco-based Network Environments
Progentís Technical Response Center provides expert remote support for Windows and Cisco-based systems anywhere in the United States. Progent's certified engineers have the knowledge and experience to assist you to analyze and resolve tough network problems quickly and cost effectively. The scope of technical expertise represented by Progent's team of engineers makes it possible to escalate even the most challenging issues to the right subject matter experts as necessary. Whether you require one-time phone support and remote repair or continuing access to a Helpdesk Call Center, Progent's experts can provide your organization with enterprise-level support without the cost and management overhead of maintaining a large in-house IT group.

Live Online Training for Desktop Apps
Progent offers live online instruction for an array of client programs and operating systems such as Office and Office 365 Excel, Word, Publisher, Visio, Acrobat Writer, Photoshop, Crystal Reports, and Microsoft Windows 10 and Windows 8. Online training provides all the benefits of traditional in-person sessions, such as immediate communication between clients and teachers, but avoids the expenses of transportation and the hassle of attempting to synchronize the availability of multiple workers.

Planning and Support Services for System Center 2012 Virtual Machine Manager
Progent's SCVMM 2012 consultants can assist organizations of all sizes to adhere to best practices to configure System Center 2012 Virtual Machine Manager hosts and host groups, fabric, storage, and library resources; design, integrate, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for enterprise-class monitoring and reporting. Progent can assist your company to move from an earlier edition of SCVMM or from another virtualization management system, and Progent can assist you to optimize and troubleshoot your existing SCVMM environment to make sure you get maximum business value.

Video Conferencing Consultants
Progent offers the support of an accredited video conferencing consultant with an extensive background integrating technology from the major video conferencing/telepresence providers including Cisco/TANDBERG, Polycom, and LifeSize and can assist your company to plan, configure, upgrade, or troubleshoot a video conferencing solution that protects your investment and maximizes the business value of your IT system. Progent can also provide the services of network infrastructure engineers able to assist businesses of any size to build and troubleshoot a communications network that provides the speed, reliability, security, and expandability required to accommodate your video conferencing/telepresence environment.

Migration Consulting for Skype for Business Server
Progent's Skype for Business integrators offer online and onsite expertise for organizations of all sizes to evaluate the benefits of migrating to Microsoft Skype for Business or Skype for Business Online from any version of Microsoft Lync Server or Office Communications Server. Progent can help you to plan a local, cloud or hybrid topology; integrate Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint Server and Office or Office 365; set up HA mechanisms; interface Skype for Business with your PSTN gateway; and interface with third-party communication platforms like Cisco UC. Progent's certified information security experts can assist you design and validate a security strategy for your Skype for Business deployment that is compliant with government and industry requirements.

Microsoft SQL Server Software Programming
Progent's Microsoft-certified SQL Server application programmers can assist with all stages of building and managing SQL Server-powered applications. Progent adheres to industry best practices within Microsoft's .NET architecture to create extensible, easy-to-manage line-of-business software applications and to finish software projects on time and within your budget. Software development support available from Progent for Microsoft SQL Server environments includes specification of features and scope, database modeling, ETL development, data integrity, T-SQL coding, software configuration, capacity planning, performance optimization, backup/recovery strategies, clustering, synchronization, security, and business continuity.

Failover Clustering Consulting for Windows Server 2008 R2 and Windows Server 2012 R2
Progent can provide Windows Server 2012 clustering integration services, Microsoft Windows Server 2008 R2 failover cluster support services, and Windows 2003 clustering consulting to help your IT organization design clustered server configurations that can provide world-class uptime, even for routine maintenance functions. This zero-downtime feature is feasible because any server in a cluster can be brought down for servicing without impacting workers. Clustering also enables support staff to perform critical security updates during normal business hours without impacting user productivity.

Talk to a Progent Network Consultant
To learn how you can get in touch with a Progent computer consultant for online or on-premises assistance in , call 1-800-993-9400 or go to Online Computer Support.

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