For business computer networks located anywhere in the state of Tennessee, Progent's Microsoft qualified technical team members can deliver online support and remote troubleshooting to resolve your network systems troubles quickly and affordably. Progent has developed enterprise-grade skills, software utilities, and support knowledge bases to identify and fix computer network problems without the expense and time delays associated with onsite service calls.

If your Tennessee organization is situated outside of the larger urban areas such as Memphis, Nashville, Knoxville, or Chattanooga, your local computer support choices may be limited in technical expertise, or unavailable during an emergency. This can result in a office network that is unusable or causing wasted time due to technical issues going unresolved for too long. Progentís team of network professionals average more than 12 years of real-world industry experience, in the trenches of IT support, performing a large variety of technical tasks for a broad range of clients. This means you obtain not just the technical know how needed for the task, but a consultant with demonstrated methods for applying those skills to deliver cost effective network solutions.

Microsoft Virtual Desktop Consulting
Microsoft's desktop virtualization solutions lower the work required for network managers to install applications so they are consistent throughout a corporate user base, offer the ability to control access to business information, and allow fast deployment of new or upgraded workstations. With Windows Server 2008 R2, the Terminal Services tool has been revamped and renamed Remote Desktop Services (RDS). Microsoft's new Virtual Desktop Infrastructure (VDI) that powers Remote Desktop Services simplifies client connectivity, enhances performance, tightens data security, unifies management, and provides an almost transparent user experience. Progent's desktop virtualization engineers can assist you to assess the business benefits of Microsoft's desktop virtualization solutions, configure test and on-line environments, optimize your network architecture to accommodate virtualized clients efficiently, assess and resolve security problems, and educate your network administrators to utilize best practices to achieve a fast ROI from desktop virtualization.

The Progent Test and Design Lab at the Herakles/QTS Data Center
The Progent Test and Training Lab at the Herakles Internet Data Center in Sacramento has a collection of advanced computers and network infrastructure intended to be utilized online or on site to accommodate piloting, assessments, capacity modeling, repair, disaster recovery simulation, education, and other purposes to help Progent's customers succeed with major IT initiatives.

SQL Server 2012 Expertise
Progent offers the support of Microsoft-certified SQL Server 2012 engineers to help your business to evaluate the likely advantages of SQL Server 2012 for your business, set up pilot environments at your site or at Progent's lab, design and execute out an efficient migration to SQL Server 2012 from previous releases of SQL Server or from other RDBMS solutions, and define a cost-effective and safe IT infrastructure that helps you realize the full strategic benefit of Microsoft SQL Server 2012. Progent can also assist your organization to perform a smooth transition to Microsoft SQL Server 2014 from SQL Server 2012.

Online Technical Support for Microsoft and Cisco-based Networking Environments
Progentís Technical Response Center provides expert online technical support for Windows and Cisco-based environments anywhere in the United States. Progent's certified engineers have the expertise to assist you to troubleshoot and resolve complex network problems quickly and affordably. The scope of information technology expertise offered by Progent's staff of consultants allows them to escalate even the toughest problems to the right subject matter experts as necessary. Whether you need one-time phone support and online repair or continuing access to a Help Desk Call Center, Progent's engineers can provide your company with enterprise-level expertise without the cost and management hassle of maintaining a big in-house IT organization.

Windows 7 Upgrade Assistance
Progent's Microsoft certified Windows 7 upgrade engineers can help you to assess Microsoft Windows 7 to confirm application and driver compatibility and to determine its performance and reliability working with your applications. Progent's consultants can also show you how to estimate the likely strategic advantages of adopting Windows 7. If Windows 7 makes sense for your business, Progent can assist your IT organization to plan and implement a non-disruptive upgrade to Windows 7 from a previous release of Microsoft Windows.

Oracle Administration Support and Application Programming
Progent offers help from an Oracle certified expert for Oracle DBA support or an Oracle software developer for creating database business applications. Progent's Oracle database administrators can help you to streamline critical Oracle database management tasks including database tuning, backup/recovery processes, and database protection. Progent's Oracle software programmers can assist your company to build, test, troubleshoot, or port Oracle programs using PL/SQL. Progent has experience using SQL Developer, SQL *Plus, and JDeveloper and can also assist you to optimize existing SQL code by utilizing Oracle's SQL Tuning Advisor.

Online Seminars for Popular Desktop Apps
Progent offers online instruction for an array of desktop applications and environments including Excel, Word, Access, Visio, Acrobat, Adobe Photoshop CS, Crystal Reports, and Windows 10 and Windows 8. Webinar-based education provides all the advantages of traditional in-person sessions, such as immediate communication between clients and teachers, but eliminates the expenses of travel and the hassle of trying to synchronize the schedules of multiple students.

Remote Consulting for Windows Server 2008 R2
Windows Server 2008 R2 represents an important step forward in making information networks more protected and available, simpler to virtualize and administer, more expandable, and able to offer a better environment for web hosting and development. Progent's Microsoft Gold-certified Windows Server 2008 professionals can provide expert, cost-effective online consulting to help your company get the most from the enhancements incorporated into Windows Server 2008 R2 by providing Microsoft-certified consulting, technical support, education, management, network monitoring, and security services.

Best Practices Applied by Expert Consultants
Many businesses situated far from areas with ample expert consultants resort to poorly trained or unseasoned local consultants for vital IT support services. This can result in a system that is unstable or inefficient. Progentís staff of Microsoft and Cisco certified consultants average over ten years of real-world industry experience, in the trenches of IT support, performing a wide array of information system tasks for a diverse selection of clients. Consequently, with Progent you receive not just high-level computer network skills, but a consultant who follows computer industry leading practices in applying those skills to solve actual information network problems successfully and in a consistent way.

Expert Wireless Consulting and Support Services
Progentís Wireless Technology Integration Consulting Services offer small organizations a quick, cost effective way to choose and deploy advanced wireless technology. Few small organizations possess in-house IT staffs with the expertise or bandwidth to keep abreast of the fast-changing world of wireless products and services, and still fewer have the field experience to see through the hype in order to select and implement optimal network solutions. Progentís extensive experience both as an integrator and user of wireless technology makes it possible to offer world-class consulting support for a wide array of wireless applications. Progent's BlackBerry-certified experts can assist businesses design, deploy, manage, and maintain mobile environments that incorporate RIM BlackBerry handheld devices and BlackBerry Enterprise Server.

Video Conferencing Consultants
Progent can provide the services of an accredited video conferencing and telepresence consultant with an extensive background integrating products from the leading video conferencing/telepresence vendors such as Cisco/TANDBERG, Polycom, LifeSize and Radvision and can help your company to design, configure, upgrade, or maintain a video conferencing environment that protects your investment and optimizes the strategic value of your information system. Progent also offers the expertise of network infrastructure consultants who can assist businesses of all sizes to build and maintain a communications network that delivers the speed, reliability, protection, and scalability required to support your telepresence environment.

After-hours Online Technical Support
Progent's affordable extended hours online support program offers clients 24x7 access to online support from Progent's Technical Response Center (TRC). Support services offered outside regular business hours include resolving problems with Microsoft server products, MS Windows desktop support, help with MS Office applications, network and system backup/restore, and basic routing and switching help for Cisco networking products.

Progent's Consulting and Development Services for Microsoft SQL Server 2014
SQL Server 2014 includes major improvements in critical areas including speed, uptime, compliance, and cloud readiness. SQL Server 2014 is the first version of SQL Server that incorporates in-memory technology that works seamlessly with all workloads including Online Transaction Processing, enterprise data warehousing, and business analytics (BI). Progent's Microsoft Gold-certified SQL Server 2014 consulting team can deliver cost-effective remote and on-premise consulting services that include system design, configuration, management, remediation, and software development expertise to help organizations of any size to realize maximum business value from their SQL Server 2014 investment.

Progent's Consulting and Training Services for Office Word and Office 365 Word
Progent's Office Word and Office 365 Word experts can provide a broad range of affordable online consulting services to assist your organization to manage and troubleshoot your legacy Microsoft Word environment or help you to move to a newer release of Microsoft Office Word. Support available from Progent's experts include VBA programming, isolating and fixing compatibility problems between various releases of Office Word, interfacing Word with different Microsoft Office apps such as Excel and Microsoft Outlook or with 3rd-party data sources and plug-ins,network optimization for dependable. reliable cloud connectivity, security support, and smart phone and tablet integration, and remote Office Word training customized for your special requirements.

Server Virtualization Expertise
Virtualization techniques enable businesses to operate several virtual servers on one physical computer. Common applications for virtualization are resource consolidation, inexpensive hosts for applications that only run on outdated operating systems, and economical segregation of application programming or testing environments from on-line ones. Progent's virtualization technology consultants offer Microsoft Windows Server 2008 Hyper-V Virtualization consulting, Windows Server 2012 R2 virtualization expertise, VMware vSphere virtual machine expertise, and Citrix XenServer support. Progent can configure virtual machines to optimize performance, fault tolerance and manageability while simultaneously lowering expenses; propose and verify disaster recovery plans that reduce productivity loss in the event of a major failure; and provide ongoing support, repair, and consulting services as computer technology advances.

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