For business computer networks located throughout the state of Tennessee, Progent's Microsoft and Cisco certified professionals can deliver remote phone help and troubleshooting to solve your computer system troubles fast and cost effectively. Progent has acquired enterprise-grade expertise, software utilities, and support knowledge bases to identify and fix computer network problems without the expense and delays normally associated with in-person service visits.

If your Tennessee organization is situated beyond the larger urban areas such as Memphis, Nashville, Knoxville, or Chattanooga, your nearby network systems support options may be limited in technical expertise, or not available during a crisis. This can result in a network environment that is unusable or causing efficiency loss due to technical problems persisting for too long. Progentís group of expert network consultants average more than twelve years of real-world computer industry experience, in the trenches of IT support, performing a extensive variety of technical tasks for a broad range of customers. This means you get not just the technical expertise needed for the job, but a professional with proven methods for applying those skills to deliver efficient network solutions.

WiFi Site Survey
Progentís Wireless Site Survey assists you to plan and implement a WiFi wireless network adapted to your facilities, providing your business a wireless solution that has the coverage, speed, capacity, QoS, data protection, and hand-off capability your company needs. Progent's Wireless Site Survey services are available either as an affordable remote service or as a more comprehensive onsite service. Progentís onsite survey includes physical inspection, spectrum and security assessment of your current WLAN, analysis of your buildingís floor plans, measuring for radio frequency interference, signal propagation modeling, identification of optimum locations for customer-requested Wireless Access Points such as Cisco Aironet and Apple AirPort equipment, and a detailed document describing a new wireless network.

Remote Support for Microsoft Windows Server 2008
Windows Server 2008 R2 is a major step forward in making information networks more protected and fault tolerant, easier to virtualize and manage, more expandable, and able to offer an improved platform for web publishing. Progent's Microsoft Gold-certified Windows Server 2008 professionals can deliver expert, cost-effective remote support to help your company get the most from the improvements incorporated into Microsoft Windows Server 2008 R2 by delivering Microsoft-certified consulting, troubleshooting, training, management, network monitoring, and security engineering expertise.

Help with Selecting an ISP and an Internet Connection Plan
Progent offers access to the affordable services of remote Internet connectivity experts to assist your organization to assess or enhance your ISP services so your Internet connectivity solution matches your business requirements. Services provided by Progent include evaluation of your current bandwidth use, carrier and plan comparison and selection, network provisioning, and managing a smooth switchover to a different ISP and/or service arrangement. Network provisioning can include optimizing current routers and switches and configuring new ones, implementing firewalls, and upgrading dependable Border Gateway Protocol architectures. Progent's ISP, telecommunication carrier and collocation vendor experience includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

Temporary CIO Services
Progent can supply companies with an IT management professional who can act as a part-time CIO. This veteran IT officer can offer strategic direction to assist you to integrate appropriate IT products to improve business operations so they match more closely with your corporate objectives. Your company can develop and install a well thought out IT strategy without incurring the cost of a full-time Chief Information Officer. Important tasks Progent's part-time Chief Information Officer can perform include growth strategies, rationalizing IT budgets, creating and tracking models for Return on Investment, reengineering workflows, reviewing contracts with vendors, establishing security standards, monitoring service level agreements, streamlining data center administration, computer desktop support solutions, software revision tracking, and disaster recovery planning.

Full Portfolio of Security Consulting Services
Progent's CISA, GIAC, and CISSP certified security engineers can help your company to perform complete security audits, recover rapidly from compromised security, set up firewalls, configure secure mechanisms for remote and mobile access, deploy automated software for protection against viruses, spam, and directory harvest attacks, and craft a corporate-wide security strategy built around 24x7 automated monitoring.

Remote Technical Support for Microsoft and Cisco-based Networking Environments
Progentís Technical Response Center offers expert remote technical support for Microsoft and Cisco-based systems Nationwide. Progent's certified engineers have the expertise to help you to analyze and solve difficult network problems quickly and cost effectively. The scope of technical expertise represented by Progent's team of engineers makes it possible to escalate even the most difficult issues to appropriate subject matter experts as necessary. Whether you need one-time phone support and online repair or ongoing access to a Helpdesk Technical Response Center, Progent's engineers can provide your small business with enterprise-level expertise without the high cost and management hassle of maintaining a large internal support group.

Windows Hyper-V Virtualization Support
Progent's certified Hyper-V professionals can help you evaluate the potential benefits of Hyper-V-powered virtualization for your business, perform pilot implementations to verify Hyper-V's operation with your line-of-business applications, assess your network infrastructure for smooth operation with virtual server solutions, help you in moving to Microsoft Windows Server 2008 R2 or transitioning to Windows Server 2012 and setting up Windows Hyper-V, train your network management personnel to track and administer Hyper-V, offer world-class consulting help for improving the security of your virtual machines, design and test business continuity procedures that maximize network uptime, and provide continuing consulting and technical support including low-cost online repair and comprehensive Help Desk outsourcing.

MS Dynamics GP Consultants
Progent can provide a MS Dynamics GP consulting professional to help your company to support and enhance your Microsoft Dynamics GP-powered business information system. Progent can also assist you to architect and deploy an efficient Great Plains upgrade from a legacy system so that you retain your data, improve your security, extend your reporting and analytics, take full advantage of Microsoft Office compatibility, and minimize business disruption by designing and following an efficient migration plan.

Affordable Computer Support Solutions
Many small businesses rely on poor metrics when shopping for a computer consultant. Cost per hour is seldom a reliable measure for value. A consultant with insufficient experience can take several times longer to perform the same task than a seasoned IT expert. For example, charging a third less per hour, but taking three times longer for the same job is not a deal. Even worse, a badly designed or implemented network environment that is unreliable and difficult to manage or expand can cost a small business many times over its setup price due to lost productivity. Progent's client testimonials from satisfied businesses throughout the U.S. confirm the effectiveness of Progent's service model and the expertise of Progent's team of engineers.

CRISC-certified Risk Management Consultants
The Certified in Risk and Information Systems Control (CRISC) certification program was initiated by ISACA in 2010 to verify a consultant's ability to design, deploy, and maintain information system control mechanisms to mitigate IT risk. Progent can provide the services of a CRISC-certified engineer to assist your company to develop and carry out a business continuity or disaster recovery plan based on industry best practices promoted by CRISC and geared to match your company's risk appetite, business objectives, and IT budget.

SharePoint Server Consulting Services
Progent's Microsoft-authorized Microsoft SharePoint Server 2010 engineers and Microsoft SharePoint 2007 support professionals can help you evaluate the economic justification for implementing the current release of Microsoft SharePoint Server, consult with you on the most sensible version of Microsoft SharePoint for your application, provide configuration and deployment services, help you to install MS SQL Server as a back-end database manager, optimize your network infrastructure, integrate your standard and customized application programs to work with Microsoft SharePoint Server, develop a company-wide security plan that encompasses portal solutions, and deliver troubleshooting and Help Desk Call Center support.

Virus Protection via Outsourced Services
Progent has partnered with Postini to offer a cost effective, complete solution to keep your company email safe from spam and viruses. E-Mail Guard is a hosted service based on Postiniís Perimeter Manager that takes care of the security and management of company email by delivering continuously upgraded spam and virus filtering, email content filtering, and defense against email-based directory harvesting and denial of service attacks. E-Mail Guard also provides monitoring, analysis, and content administration tools plus outbound filtering to assist you to diagnose your mail system and specify and enforce company email policy.




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