For business networks located anywhere in the state of Tennessee, Progent's Microsoft and Cisco authorized consultants can deliver remote phone assistance and remote troubleshooting to resolve your computer system problems fast and affordably. Progent has acquired world-class skills, software utilities, and support knowledge bases to troubleshoot and resolve IT problems without the cost and delays normally associated with on-site service visits.

If your Tennessee business is located beyond the larger metro areas such as Memphis, Nashville, Knoxville, or Chattanooga, your local computer network support options may be limited in technical expertise, or not available during a crisis. This can result in a network that is unusable or causing productivity loss due to technical problems going unresolved for too long. Progentís team of seasoned network consultants average more than twelve years of real-world IT industry experience, in the trenches of IT support, performing a large range of technical tasks for a diverse range of customers. This means you get not only the technical know how needed for the job, but a consultant with proven methods for applying that expertise to assist with cost effective network solutions.

Private Cloud Hosting Services
Progent's Private Cloud Hosting service combines proven virtual server platforms, a world-class data center, and the support expertise of Progent's Microsoft Gold Certified engineering staff to provide small businesses a complete IT outsourcing alternative that improves system dependability and protection, eliminates administrative hassle, and saves money. With Progent's Private Cloud Hosting model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be transported instantly to a different hardware environment without lengthy and chancy reinstallation. With Private Cloud hosting, your network is not held hostage to a specific hosting provider.

Network Consulting Services for Local Governments and School Districts
Progent has extensive experience providing a broad range of online IT consulting and urgent repair services to local governments and school districts throughout the United States. Progent is one of the industryís pioneers in delivering expert remote network consulting and has delivered IT solutions to clients in all 50 states. Progent's remote IT support for local governments eliminates travel expenses and resolves issues faster than onsite support.

Wi-Fi Site Survey
Progentís Wireless Site Survey helps you to plan and implement an 802.11a,b,g,n or 802.11ac (Wi-Fi) wireless network optimized for your environment, providing you a wireless solution that delivers the coverage, speed, capacity, Quality of Service, data protection, and hand-off ability your company needs. Progent's Wireless Site Survey services are available either as an affordable remote service or as a more comprehensive on-premises service. Progentís onsite survey features onsite walkthroughs, RF and data protection audits of your existing WLAN, analysis of your site's floor plans, testing for RF interference, signal propagation modeling, identification of the best locations for customer-specified Wireless Access Points (WAPs) including Aironet indoor and outdoor APs, Cisco Meraki cloud-managed APs and Apple AirPort devices, and a comprehensive report defining the new wireless network.

Juniper Consulting Services
Progent's Juniper-certified network consultants can help you to plan and implement Juniper Firewall/VPN technology, optimize and troubleshoot your network infrastructure, and migrate smoothly from discontinued products to the latest versions. Progent's Junos OS consultants offer expertise with Juniper's flagship network operating system to help your business to simplify the management and strengthen the protection of your Juniper and NetScreen VPN appliances, firewalls, and high-performance switches. Progent also has broad experience supporting Juniper's NetScreen OS and ScreenOS operating system productss and can assist you manage environments that include a combination of Juniper's software platforms.

Offsite Data Protection Manager Backup Service
Multi-site backup is key to a full-fledged disaster recovery plan. Progentís affordable Offsite DPM-based Backup Service combines the power of Data Protection Manager (DPM) with the state-of-the-art security and availability facilities of the Herakles data center to provide ongoing, transparent backup for as much as 2.5TB of critical data from one or several of your Windows-powered servers. Progent's managed service offering includes all configuration, management, and tracking needed for a complete offsite data backup system.

Planning Support services for SharePoint Server 2013
Progent has been delivering SharePoint consulting services since the first SharePoint product was released over a a dozen years, and Progent has the breadth and depth of technical know-how to assist organizations of all sizes to plan and carry out a SharePoint Server 2013 deployment and develop SharePoint 2013 applications that add substantial business benefit to your IT investment. Progent's Microsoft Gold-certified consultants can help you to assess the business advantages of migrating to SharePoint 2013 or SharePoint Online from older versions of SharePoint or from a different collaboration solution; decide whether an on-premises, Cloud-based or hybrid configuration is best suited for your company; and pick the most appropriate edition of SharePoint 2013 for your purposes. Progent can provide full project management outsourcing or can help in individual jobs associated with your SharePoint 2013 deployment.

After-hours Online Support
Progent's low-priced extended hours online technical support program provides clients 24x7 access to remote technical support from Progent's TRC. Services available beyond normal work hours include resolving problems with Microsoft-based server products, Microsoft Windows desktop support, help with Microsoft Office applications, network and system backup/restore, and fundamental routing and switching support for Cisco networking products.

Video Conferencing and Telepresence Consulting Support
Progent offers the services of an accredited video conferencing and telepresence consultant with expertise integrating products from the major telepresence providers including Cisco, Polycom, and LifeSize and can assist your company to design, configure, expand, or maintain a video conferencing solution that preserves your current investment and optimizes the business value of your IT system. Progent can also provide the services of network infrastructure consultants able to assist companies of any size to create and maintain a communications network that delivers the speed, dependability, security, and expandability you need to accommodate your telepresence environment.

Microsoft SharePoint Support
Progent's Microsoft-authorized SharePoint 2010 engineers and Microsoft SharePoint Server 2007 consultants can show you how to evaluate the economic justification for implementing the current release of SharePoint, consult with you on the appropriate version of Microsoft SharePoint Server for your application, provide configuration and deployment expertise, help you to set up MS SQL Server as a supporting DBM, improve your network integrity, integrate your off-the-shelf and customized application software to operate with Microsoft SharePoint Server, design a company-wide security plan that incorporates portal solutions, and provide maintenance and Contact Center services.

Advanced Server Monitoring with System Center Operations Manager
Progent offers an assortment of network support packages built on System Center Operations Manager. Progent's automated, round-the-clock network monitoring makes your computer support proactive rather than reactive. By identifying potential issues before they cause network disruptions, Progent's automated server monitoring can keep your network safe from untimely and expensive service outages.

Progent's Consulting and Development Support for Microsoft SQL Server 2014
Microsoft SQL Server 2014 incorporates significant improvements in key areas such as speed, availability, security, and cloud readiness. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that incorporates in-memory capability that works transparently across all types of applications including Online Transaction Processing, enterprise data warehousing, and data analytics. Progent's Microsoft Gold-certified SQL Server 2014 consultants can deliver efficient online and on-premises consulting services such as system design, configuration, management, troubleshooting, and software development services to help businesses of all sizes to realize maximum business value from their SQL Server 2014 deployment. If your organization is currently using SQL Server 2014, Progent can help your company to carry out a cost-effective transition to Microsoft SQL Server 2016.

Failover Clustering Consulting for Microsoft Windows Server 2008 and Windows Server 2012 R2
Progent can provide Microsoft Windows Server 2012 failover cluster migration support, Windows Server 2008 R2 failover cluster expertise, and Windows 2003 clustering consulting to help your enterprise design clustered server environments that offer world-class availability, even for routine maintenance functions. This non-stop capability is feasible because a single server in a cluster can be brought off-line for servicing without affecting clients. Clustering also enables support staff to perform critical security updates during normal business hours without reducing user productivity.

Security Inventory Scanning for Small and Mid-size Businesses
Progent has put together two ultra-affordable service packages intended to enable small businesses to receive an independent security evaluation from a certified security consultant. With Progent's External Security Inventory Scan, an engineer runs an extensive test of your network from beyond your company firewall to determine possible risks in the security posture you present to the public. With Progent's Internal Security Inventory Checkup, an engineer runs a network scan from a secure machine within your firewall to evaluate the risk to inside attacks. Both security inventory services are set up and executed from a protected remote site.

Contact a Progent Network Support Expert
To see how to contact a Progent network support expert for remote or on-premises support in , phone 1-800-993-9400 or visit Online Computer Support.

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