For business networks located within the state of Tennessee, Progent's Microsoft qualified technical team members can provide phone help and troubleshooting to solve your network issues fast and affordably. Progent has developed enterprise-class skills, software tools, and support knowledge bases to diagnose and fix computer network problems without the expense and delays associated with in-person technical service dispatches.

If your Tennessee business is located beyond the larger urban areas such as Memphis, Nashville, Knoxville, or Chattanooga, your local computer support options may be limited in technical capability, or unavailable during a crisis. This results in a computer network that is unpredictable or causing efficiency loss due to technical problems continuing for too long. Progentís team of network engineers average more than 10 years of real-world industry experience, in the trenches of IT support, performing a extensive variety of technical tasks for a diverse range of clients. This means you get not only the technical know how needed for the task, but a professional with proven methods for applying that expertise to provide cost effective network solutions.

Microsoft SQL Server 2012 Integration
Progent offers the expertise of Microsoft-certified SQL Server 2012 consultants to assist you to assess the potential advantages of SQL Server 2012 for your business, set up pilot systems at your site or at Progent's test lab, plan and carry out an efficient migration to SQL Server 2012 from previous releases of SQL Server or from legacy database platforms, and configure an efficient and safe network infrastructure that lets you realize the full business benefit of SQL Server 2012.

Microsoft Virtual Desktop Support Services
Microsoft's desktop virtualization solutions reduce the work needed for network managers to install applications so that they are consistent across an entire user base, provide the power to control access to business data, and allow fast deployment of additional or upgraded desktops. In Microsoft Windows Server 2008 R2, the Terminal Services tool has been enhanced and named Remote Desktop Services. Microsoft's new Virtual Desktop Infrastructure that powers Remote Desktop Services streamlines client access, improves performance, tightens data security, unifies administration, and offers an almost transparent user environment. Progent's desktop virtualization engineers can help your company to evaluate the business benefits of Microsoft's desktop virtualization technologies, configure pilot and production environments, improve your network architecture to support virtual clients effectively, assess and remediate security problems, and educate your IT administrators to utilize industry best practices to achieve maximum payback from desktop virtualization.

Offsite Data Protection Manager Backup Service Package
Offsite backup is central to a full-fledged disaster recovery plan. Progentís affordable Offsite DPM Backup Service incorporates the advanced capabilities of Data Protection Manager (DPM) with the world-class security features of the Herakles co-location center to provide ongoing, non-disruptive backup for up to 2.5 Terabytes of critical data from one or several of your Windows-powered servers. Progent's managed service offering includes all setup, support, and tracking required for a complete offsite data backup solution.

Advanced Project Management Experts
For enterprise clients looking for advanced project management assistance, Progent offers the services of senior IT experts with years of experience in technology management, application development, and business process engineering for organizations from Big 4 companies to dot-com startups to state government agencies. These proven IT managers can provide project management skills to assist organizations to adhere to leading practices to ensure that strategic projects are completed on schedule and on budget.

Project Server Expertise
Progent's certified Microsoft Project Server consultants offer advanced remote and on-premise support for Project Server 2010 and for Microsoft products that integrate closely with Microsoft Project Server. Services offered by Progent include Microsoft Project 2010 planning and support, SharePoint 2013 design and deployment, SQL Server installation, Microsoft Exchange Server 2013 migration support and Microsoft Exchange Server 2010 migration help, Office Excel 2010 application support, and PowerPoint and Visio online classes. Progent offers access to Cisco-certified CCIE network engineers to help you to optimize your environment to accommodate local, branch, home-based, and mobile users so they can utilize Project Server 2010 to work together safely and efficiently. Progent's network security consultants can assist you to adopt and police security workflows that protect sensitive project information without interfering with the efficient sharing of authorized information.

Disaster Recovery/Business Continuity Planning Support
Progent's disaster recovery expert consultants can help you create a disaster recovery plan in case of a catastrophic data center failure. Progent can help you define a complete disaster recovery plan that includes periodic disaster recovery assessments and testing so that after a catastrophic failure takes place, you reduce network downtime. Progent's Microsoft and Cisco-authorized engineers can also help you to build an affordable, fault-tolerant system solution that addresses availability issues covering a wide range of infrastructure technologies and processes. Progent's business continuity experts can assist you to deal with the broader issues associated with keeping your business running after a catastrophe by addressing not just IT issues but additional issues like alerting critical personnel, locating alternate work space, accessing replacement vehicles, finding temporary employees, and submitting regulatory documents.

Citrix Desktop Virtualization Support Services
Desktop virtualization solutions from Citrix permit quick provisioning of new desktops, fast publication of current applications and updates, streamlined desktop image management, immediate recovery from client PC failure or theft, reduced initial investment in and longer usable life for desktop PCs, predictable performance, tight control of security standards, and the ability to keep critical business data from being taken from the data center. Progent's Citrix-certified XenDesktop engineers and Citrix XenApp experts can assist your IT staff to evaluate, test, install, administer, and support Citrix virtual desktop products and can help you with other virtualization platforms from Citrix by providing XenServer consulting services and Citrix Essentials for Hyper-V support.

Hosting Services
Progent's Virtual Hosting service offers proven virtualization platforms, a world-class data center, and the support expertise of Progent's Microsoft Gold Certified engineering staff to provide small companies a complete network outsourcing solution that improves system dependability and security, reduces management overhead, and lowers expenses. Under Progent's Virtual Hosting structure, the client retains ownership of the data, the operating systems, and the software applications. Because the environment is virtualized, it can be transported immediately to a different hardware host without lengthy and risky reconfiguration. With Virtual Hosting, you are not held captive to a single hosting service.

Wi-Fi Site Survey
Progentís Wireless Site Survey assists you to plan and implement a Wi-Fi wireless network customized for your facilities, offering you a wireless solution that has the coverage, performance, capacity, Quality of Service, data protection, and hand-off capability your company requires. Progent's Wireless Site Survey services are available either as an affordable online service or as a more comprehensive on-premise service. Progentís onsite wireless survey includes onsite walkthroughs, spectrum and security assessment of your existing WLAN, evaluation of your site's floor plans, testing for RF interference, RF propagation modeling, identification of the best placement for client-specified Wireless Access Points (WAPs) including Cisco Aironet and Apple AirPort equipment, and a detailed document defining the new WLAN.

Advanced Server Monitoring with Microsoft System Center Operations Manager
Progent provides a range of network maintenance packages based on Microsoft System Center Operations Manager. Progent's automated, round-the-clock network monitoring makes your server support proactive rather than crisis-based. By identifying emerging issues before they cause network disruptions, Progent's automated server monitoring can keep your network free of stressful and costly service outages.

Comprehensive Documentation of Services Provided
Progent provides complete and meaningful documentation of all support work to make sure customers donít ever feel like a hostage to their IT service provider. Progent sends email accounts of support activity immediately after completion of each service interaction, and also encloses a hard copy along with monthly billings. Complete IT support documentation makes it easier for clients to transfer to a different support organization or take on increased support responsibilities internally. Complete service reporting also provides IT managers the visibility required to evaluate maintenance services and develop more realistic IT budgets.

Cost-effective Network Support Solutions
Many small companies utilize flawed metrics when shopping for a computer network consultant. Cost per hour is seldom a reliable measure for value. A consultant with insufficient technical background can take many times longer to complete the same job than an experienced IT expert. For example, charging 30% less per hour, but taking three times as long for the same task is not a bargain. Still worse, a badly architected or implemented network infrastructure that is undependable and hard to manage or upgrade can cost an organization many times more than its initial price because of lost productivity. Progent's client testimonials from satisfied companies throughout the United States confirm the efficiency of Progent's service model and the technical capability of Progent's team of engineers.

Expert Wireless Consulting and Support
Progentís Wireless Technology Integration Services offer small organizations a quick, cost effective way to choose and deploy the latest wireless technology. Few small businesses possess internal Information Technology groups with the expertise or time to keep abreast of the fast-paced world of wireless products and services, and still fewer have the field experience to see through the noise in order to select and integrate optimal network solutions. Progentís long experience both as an integrator and user of wireless network technology makes it possible to offer expert engineering support for a wide array of wireless applications. Progent's BlackBerry-certified experts can assist businesses design, install, manage, and troubleshoot wireless solutions that utilize BlackBerry smartphones and BlackBerry BES Server.

Mac OS X Consulting Services
Progent's consultants for Apple Mac technology can provide Apple Mac users a range of services including desktop support, help with Apple Mac application software, security and accessibility expertise, incorporation with Windows environments, and custom training. For small business systems based solely on Mac OS X or for networks incorporating a mix of Mac, Linux, and Microsoft based servers and desktops, Progent has the background and depth to deal with the complexity of designing, configuring and managing a network system that is stable, secure, fast, and supportive of your business needs.

Failover Server Clustering Support for Windows Server 2008 R2 and Windows Server 2012 R2
Progent can provide Windows Server 2012 failover cluster consulting and support, Windows Server 2008 clustering support services, and Microsoft Windows 2003 clustering consulting to help your enterprise implement clustered server configurations that can provide world-class availability, even for routine maintenance functions. This non-stop capability is feasible because a single server in a cluster can be brought down for servicing without impacting users. Server clustering also frees IT staff to install vital security enhancements during normal working hours without impacting user productivity.

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