For business networks located throughout the state of Tennessee, Progent's Microsoft and Cisco qualified technical experts can provide remote phone help and troubleshooting to resolve your network systems troubles fast and cost effectively. Progent has acquired top-notch expertise, advanced software utilities, and support knowledge bases to troubleshoot and resolve computer network problems while avoiding the cost and delays normally associated with on-site technical service calls.

If your Tennessee company is situated beyond the larger metropolitan areas such as Memphis, Nashville, Knoxville, or Chattanooga, your local network support options may be limited in technical capability, or unavailable during an emergency. This results in a computer network that is unstable or causing wasted time due to technical problems continuing for too long. Progent’s team of field proven network consultants average more than ten years of real-world IT industry experience, in the trenches of network systems support, performing a wide range of technical tasks for a varied range of customers. This means you obtain not only the technical expertise needed for the task, but a professional with field proven methods for applying those skills to deliver affordable network solutions.

Progent is a Microsoft Gold Certified Partner
Progent has been designated by Microsoft as a Gold Certified Partner, a qualification awarded exclusively to the top tier of organizations that operate closely with Microsoft, have proven their IT skills, and have verified customer references. Microsoft Gold Certified Partners must maintain large staffs of Information Technology professionals who have undertaken extensive certification testing. Microsoft Gold Partners are provided access to special support and training programs from Microsoft and early access to new software for training and evaluation purposes.

World-class Cisco Support from Expert CCIE-certified Consultants
Progent’s exclusive team of Cisco Certified Internetwork Expert (CCIE) network engineers have been awarded an accreditation reserved for the most accomplished specialists for designing, programming, implementing, and troubleshooting a wide array of Cisco networking and connectivity solutions. There are only 7,000 certified CCIEs around the world, and achieving certification involves extensive proof of competency through written examinations and hands-on testing to make sure that CCIE’s know how to apply knowledge to real-world problems. CCIE’s have a fundamental understanding of core networking concepts and protocols that enable rapidly creating multi-vendor solutions.

Disaster Recovery/Business Continuity Planning Support
Progent's disaster recovery consultants can help you design a disaster recovery plan to prepare for a complete data center failure. Progent can show you how to develop a complete disaster recovery solution that incorporates scheduled disaster recovery evaluations and testing so that after a disaster takes place, you minimize network downtime. Progent's Microsoft and Cisco-certified engineers can also assist you to create an affordable, non-stop network architecture that addresses reliability issues involving a wide array of network technologies and procedures. Progent's business continuity specialists can help you to prepare for the high-level problems associated with keeping your company operational after a catastrophe by addressing not just information technology issues but other problems such as alerting critical staff members, moving into alternate office space, acquiring emergency vehicles, finding temporary workers, and filing regulatory documents.

Convenient Payment via Credit Card
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's easy payment alternatives for emergency network support include VISA, MasterCard, American Express, and Discover. Monthly billing and Net 15 payment terms are available for established business accounts.

Virtual Datacenter Hosting Services
Progent's Virtual Data Center Hosting service combines advanced virtualization platforms, a state-of-the-art data center, and the support experience of Progent's Microsoft Gold qualified consulting staff to provide small businesses a complete network outsourcing alternative that enhances system dependability and protection, eliminates administrative hassle, and lowers expenses. With Progent's Virtual Data Center Hosting structure, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware host without time-consuming and risky reinstallation. With Virtual Data Center Hosting, your business is not kept captive to a single hosting provider.

Configuration Consulting for Lync Server 2013
Lync 2013 allows businesses of all sizes to build a centrally managed and protected communications environment that supports the modern Bring-Your-Own-Device computing style with instant messaging (IM). instant messaging, real-time presence, web conferencing with app sharing, and both IP-based and PSTN calling enabled for a wide assortment of desktop and handheld clients. Progent's Microsoft-certified Lync Server 2013 consultants can assist your company to evaluate the business benefits of Lync 2013, design an in-house, cloud-resident (with Microsoft Lync Online) or mixed topology appropriate for your current and future plans, implement Lync Server 2013 so as to speed up your return on investment, and provide custom online and on-premises training to your IT staff and users. Progent offers expertise in key pieces of a Lync 2013 solution that include Microsoft Windows Server, SQL Server and Exchange Server, and Progent can help you to integrate Lync 2013 with popular Microsoft Office and Office 365 applications such as Outlook, Excel and PowerPoint. If your organization are already running Microsoft Lync Server, Progent's Microsoft Skype for Business Server consultants can help you to design and implement out an efficient upgrade to Skype for Business.

Data Protection Manager Consulting Support
Progent's certified Microsoft Data Protection Manager support professionals can assist you to develop a practical workplace recovery strategy, design an affordable non-stop network infrastructure, configure a SCDPM-powered recovery solution, comprehensively validate your SCDPM system, educate your IT personnel or local consultants how to manage Microsoft Data Protection Manager, or handle complete information technology outsourcing services such as off-site housing of System Center Data Protection Manager servers in Progent's secure data center facility.

Progent's Consulting and Training Support for Office Desktop and Office 365
Progent's Office and Office 365 consultants can help companies of any size to integrate Microsoft Office desktop and Microsoft Office 365 applications such as Office Excel, Word, PowerPoint, Microsoft Outlook, Access, Visio and OneNote into a cohesive productivity solution that provides fast return on investment and promotes improved business outcomes. Progent can help you to interface Office or Office 365 applications with each other and with other core Microsoft platforms such as SharePoint, Exchange Server and Microsoft SQL Server. Progent can also help you resolve compatibility issues with different versions of Microsoft Office desktop and offers customized online Office and Office 365 instruction to individuals and groups.

Cost-effective Network Support Solutions
Many small companies utilize poor metrics when shopping for a computer consultant. Cost per hour is usually not a good measure for value. A consultant with insufficient experience can take many times longer to complete the same job than an experienced IT professional. As an example, charging a third less per hour, but taking three times longer for the same task is hardly a deal. Even worse, a badly architected or implemented IT infrastructure that is unreliable and difficult to manage or expand can cost a small business many times over its setup price due to lost productivity. Progent's customer testimonials from satisfied companies across the United States indicate the effectiveness of Progent's support model and the technical capability of Progent's team of engineers.

Data Backup Expertise
Progent's backup and restore engineers offer help for a broad range of products and technologies that provide solutions for protecting Windows, Apple Mac, and Linux servers and desktops plus laptops and smartphones. Progent offers help for leading data protection products such as Acronis Backup and Recovery, Symantec Backup Exec, BackupAssist Software, CrashPlan, Double-Take, Mozy, Retrospect for Macintosh, Apple Time Machine, VMware vSphere Data Protection (VDP), and FLARs. Progent can help you to design, enhance, or troubleshoot backup systems for a variety of architectures such as on-premises, remote, cloud, or a mix.

Planning and Deployment Support for Microsoft Skype for Business
Progent's Microsoft-certified Skype for Business experts can provide online and onsite consulting services for companies of any size to evaluate the costs/benefits of migrating to Microsoft Skype for Business from any version of Lync Server or Office Communications Server. Progent can help your business to design an on-premises, cloud or mixed topology; interface Skype for Business with SQL Server,Exchange, SharePoint and Office or Office 365; set up HA solutions; interface Skype for Business with your PBX system and PSTN gateway; and interface with third-party collaboration platforms such as Cisco UC. Progent's certified information security consultants can help you design and verify a security strategy for your Skype for Business deployment that is compliant with government and industry standards.

Security Inventory Evaluation for Small and Mid-size Businesses
Progent has put together two low-cost service bundles designed to enable small businesses to receive an objective network security assessment from a certified security consultant. With Progent's External Network Security Inventory Checkup, a security engineer administers an extensive test of your network from beyond your firewalled perimeter to determine possible weaknesses in the security posture you present to the outside world. With Progent's Internal Network Security Inventory Checkup, a security engineer executes a network scan from an authorized computer within your firewall to evaluate the risk to inside threats. Both security inventory packages are configured and executed from a secured external location.

Talk to a Progent Network Support Expert
To learn how to get in touch with a Progent network consultant for online or onsite support in , call 1-800-993-9400 or visit Online Network Help.

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