For small company networks located throughout the state of Tennessee, Progent's Microsoft and Cisco authorized consultants can deliver remote phone help and remote troubleshooting to repair your network systems troubles quickly and affordably. Progent has developed enterprise-level skills, advanced software utilities, and support knowledge bases to troubleshoot and repair network problems while avoiding the expense and delays normally associated with in-person technical service visits.

If your Tennessee company is located beyond the larger urban areas such as Memphis, Nashville, Knoxville, or Chattanooga, your nearby computer support choices may be limited in technical expertise, or not available during an emergency. This can result in a network that is unstable or causing productivity loss due to technical issues going unresolved for too long. Progentís staff of network engineers average more than ten years of real-world computer industry experience, in the trenches of computer network support, performing a wide variety of technical tasks for a diverse range of clients. This means you obtain not just the technical skills needed for the task, but a consultant with proven methods for applying those skills to deliver efficient network solutions.

Best Practices Followed by Expert Consultants
Many companies situated far from areas with ample expert engineers utilize poorly trained or inexperienced local resources for vital computer network support. This can produce a system that is undependable or unproductive. Progentís team of Microsoft and Cisco qualified consultants average over a decade of hands-on industry background, in the trenches of network support, performing an extensive range of information system tasks for a broad selection of clients. This means that with Progent you get not just high-level network engineering knowledge, but a consultant who understands computer industry best practices in applying that knowledge to resolve real-world business system problems successfully and in a repeatable way.

Business Reporting Support
Progentís business reporting professionals offer experience in Crystal Reports, FRx, SSRS, and Microsoft Access reporting tools. Progent can also show you how to set up the server, communications and protection infrastructure needed to maintain a cutting-edge reporting system. Progentís reporting specialists can be particularly useful in helping you integrate data from multiple data repositories such as Office Access, Excel, XML, OLAP, SQL and a broad range of financial tools and corporate management programs.

Simple Sign-on and Billing Model
Progent has made it easy to be a customer. Progent requires no complex contracts, no minimum commitments, no retainers, and no minimum support time for services provided during regular working hours. All support time is fully documented and billed to the actual minutes used. Per-minute billing eliminates situations in which clients are charged major bucks for quick repairs. You are billed exclusively for the services you receive.

Assistance with Selecting an Internet Service Provider and an Internet Connection Plan
Progent can provide the cost-effective services of online Internet connectivity experts to help your company to evaluate or enhance your ISP services so your Internet access solution meets your business needs. Services available from Progent's engineers include assessment of your current bandwidth utilization, vendor and plan comparison and selection, network provisioning, and managing a seamless move to a new ISP and/or service arrangement. Network provisioning can include optimizing existing routers and switches and configuring additional ones, implementing firewalls, and designing fault-tolerant Border Gateway Protocol architectures. Progent's ISP, telecommunication carrier and data center vendor experience includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

Broad and In-depth Expertise with Office Networks
Progentís group of close to 100 networking experts means clients can take advantage of the leverage of over 1,000 years of combined experience and collective knowledge to repair the most troublesome computer issues. Progentís certified information technology consultants possess the experience to find solutions quickly and deliver them affordably.

Application and Virtual Datacenter Hosting Services
Progent's Virtual Hosting service offers advanced virtual server platforms, a world-class data center, plus the support expertise of Progent's Microsoft Gold qualified engineering staff to give small companies a complete network outsourcing solution that enhances network availability and security, reduces management overhead, and lowers expenses. Under Progent's Virtual Hosting structure, the client retains ownership of the data, the OS platforms, and the software applications. Since the system is virtualized, it can be transported instantly to a new hardware host without lengthy and risky reinstallation and configuration. With Virtual Data Center Hosting, your network is not held captive to a specific hosting service.

Microsoft Project Server Integration and Training
Progent's Microsoft Project Server experts offer advanced remote and on-premise support for Microsoft Project Server 2010 as well as for Microsoft platforms that work closely with Project Server 2010. Services offered by Progent include Microsoft Project 2010 set up, SharePoint Server 2010 design and configuration, Microsoft SQL Server installation, Exchange 2013 migration assistance and Exchange Server 2010 migration help, Office Excel 2010 development, plus Office PowerPoint and Visio webinar classes. Progent can provide Cisco-certified CCIE engineers to assist you to optimize your environment to accommodate local, branch office, home-based, and mobile users so that they can utilize Microsoft Project Server 2010 to collaborate safely and efficiently. Progent's security experts can assist you to define and enforce security workflows that protect important business information without disrupting the efficient exchange of legitimate data.

Microsoft Windows 8 Migration and Integration
Progent's Microsoft-certified Windows 8 consultants can deliver a variety of consulting services to assist companies of any size to deploy, manage, and troubleshoot environments that include desktops, laptops, tablets, or smartphones based on Windows 8. For enterprises, Progent's experienced project managers can assist to set up testing labs to assess Microsoft Windows 8 and plan and implement Windows 8 migration plans following proven methodologies.

Offsite DPM Backup Service
Multi-site data backup is a vital part of any comprehensive business continuity solution. Progentís affordable Offsite DPM-based Backup Service combines the advanced capabilities of Data Protection Manager with the world-class security facilities of the Herakles co-location center to provide continual, non-disruptive backup for up to 2.5TB of critical data from one or more of your Windows-powered servers. Progent's service offering includes all setup, support, and tracking required for a comprehensive offsite backup system.

After-hours Remote Technical Support
Progent's low-priced after-hours online technical support program offers companies round-the-clock availability of online support from Progent's Technical Response Center. Support services offered beyond regular business hours include fixing problems with Microsoft-based servers, Windows desktop support, assistance with MS Office programs, network and system backup and restore, and fundamental routing and switching help for Cisco technology.

Anti-Virus and Anti-Spam Protection via Outsourced Services
Progent has partnered with Postini to offer an affordable, comprehensive solution to keep your corporate email safe from spam and viruses. E-Mail Guard is a hosted service based on Postiniís Perimeter Manager that handles the protection and management of corporate email by delivering continuously updated spam and virus filtering, email content filtering, and protection against email-based directory harvest and DoS attacks. E-Mail Guard also includes monitoring, analysis, and content management utilities plus outbound scanning to help you to diagnose your email environment and specify and police company email policy.

Automated Server Monitoring with Microsoft System Center Operations Manager
Progent offers a selection of network maintenance packages built on Microsoft System Center Operations Manager. Progent's remote, 24x7 network monitoring makes your computer management proactive instead of reactive. By identifying emerging issues before they cause system downtime, Progent's automated server monitoring can keep your information network safe from untimely and expensive service outages.

Complete Reporting of Services Provided
Progent provides full and detailed documentation of all support work to make sure clients do not feel ďcaptiveĒ to their IT service organization. Progent sends e-mail accounts of services shortly after completion of each support interaction, and also encloses a hard copy along with monthly billings. Complete network service reporting makes it less risky for customers to transfer to a different service organization or take on more support duties internally. Good support documentation also provides IT managers the information needed to assess the quality of maintenance services and produce better informed network budgets.

Security Vulnerability Assessment for Small Business Networks
Progent has put together two low-cost service packages intended to allow small businesses to get an impartial security assessment from a certified security consultant. With Progent's External Security Inventory Scan, a security expert runs a comprehensive examination of your network from outside your firewall to determine possible risks in the security posture you present to the outside world. With Progent's Internal Network Security Inventory Checkup, an engineer executes a network scan from an authorized machine inside your company firewall to evaluate your exposure to inside assaults. The two security inventory services are configured and executed from a secured remote site.

SQL Server Software Programming
Progent's certified SQL Server application programmers can assist with all stages of creating and maintaining SQL Server-powered database applications. Progent adheres to industry best practices within Microsoft's .NET architecture to develop expandable, easy-to-manage line-of-business software applications and to finish software projects on schedule and within your budget. Development expertise available from Progent for Microsoft SQL Server environments includes functional specs, logical and physical modeling, normalization, data integrity, T-SQL programming, software installation, storage management, performance optimization, backup and restoration, partitioning, synchronization, security and compliance, and disaster recovery/business continuity planning.

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