If your business computer network is in the state of Texas you can now get fast remote technical support from a UNIX, Linux, Sun Solaris, Mac OS X or Cisco CCIE consultant to help with the toughest issues involving your IT network. Progent retains one of the largest teams of UNIX, Linux, Sun Solaris, Mac OS X and Cisco CCIE consultants available remotely of any independent service organization in the U.S. Rates are reasonable, billing is by the minute, sign-up is quick, and support is world class.
In case your Texas network is outside of larger metropolitan areas such as Houston, San Antonio, Dallas, Austin, Fort Worth, or El Paso, help from UNIX, Linux, Sun Solaris, or Mac OS X or Cisco CCIE engineers is often problematic during a crisis. This can result in a drop in income for your company, angry clients, idle workers, and defocused executives. By calling Progent's remote support, you have access to a qualified engineer ready to deliver help when you need it to keep your network on line.
Because Progent bills for remote support by the minute, your business pays just for services received. Progent imposes no service activation fee. Many online support companies have large minimum time requirements or charge for each quarter hour or longer. Progent's small granularity and simple pricing policy avoid unexpectedly large invoices for quick repairs.
If your Texas business needs technical assistance for UNIX, Linux, Sun Solaris, macOS and OS X or Cisco technology, visit Progent's online help, call 866-776-4368, or visit Contact Progent.
What Makes Progent's Online Technical Support Services Special?
Progent's seasoned team of remote consulting engineers has a wide array of in-depth information technology skills. This enables Progent's online service specialists to deal successfully with the most challenging technical problems more quickly than is possible with ordinary independent service firms or with the internal support resources commonly found in small or mid-size businesses. Progent has developed the technology and skills to repair technical issues economically in many different computer environments that incorporate combinations of UNIX, Linux, Solaris, macOS and OS X, Microsoft, and Cisco products. (See Progent's customer testimonials.)
Progent's UNIX, Linux, Sun Solaris, Apple macOS and OS X, and CISCO CCIE engineers have qualified for professional credentials including Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Progent's online service team members also have a variety of high-level Cisco certifications which include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, CCDA and CCDP.
In order to assist businesses that operate networks powered by a mix of UNIX/Linux, macOS and OS X, and Microsoft Windows technology, Progent's online support team can provide the assistance of engineers with important Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). For delivering advanced security consulting, Progent offers online contact with professionals who have been awarded the industry's top security certifications including Certified Information Security Manager (CISM) Engineers, CISSP experts, and Information System Security Architecture Professional (ISSAP) engineers. The range of Progent's technical knowledge coupled with Progent's group approach to repairing network problems allows trouble ticket escalation, if needed, to experts with sufficient background to deal with particularly tough problems. This accelerates remediation of urgent network problems, avoids network disruption, and reduces maintenance invoices.
For businesses in the state of Texas, Progent offers immediate online access to a UNIX/Linux, Solaris, macOS or OS X engineer for emergency assistance to fix computer issues that are hurting your business but are outside the skill set of your on-hand computer service resources. Progent's UNIX/Linux, Sun Solaris, macOS and OS X, and CCIE-certified support professionals can analyze your system using state-of-the-art remote troubleshooting technologies that allow them to perform rapid and efficient analysis and remediation of serious IT issues.
Troubleshooting Services Progent's Remote Support Experts Can Provide Your Texas Business
Progent's online professionals are qualified to provide expert support for a comprehensive set of UNIX, Apple OS X, Cisco, and Microsoft technologies such as:
Remote Support Services for UNIX, Linux, Solaris, and macOS and OS X Systems
Progent's UNIX, Linux, Solaris, and macOS and OS X online technical service team can help Texas companies to maintain a comprehensive array of IT products and technologies that include network architecture, messaging support, security consulting for networks and business processes, Windows coexistence with UNIX, Linux, Solaris, or Apple macOS and OS X platforms, virtual server technologies for server economization and centralized administration, and transitioning from outdated systems to contemporary environments powered by updated versions of UNIX/Linux, Solaris, macOS and OS X, or MS Windows.
Progent's support experts offer online technical help for systems based on popular versions of the UNIX OS such as:
macOS and OS X,
IBM AIX OS,
Berkeley UNIX (BSD),
SGI/Irix or mainstream Linux products including
Debian GNU/Linux and
Cisco Network Infrastructure and Security Solutions
Progent leads the computer support arena for offering immediate and affordable access to Cisco Certified Internetwork Experts (CCIEs). Cisco-certified CCIEs are sought-after network professionals who earn this prestigious certification only after intense examinations supervised by Cisco. The vast majority of Cisco CCIEs are hired by large enterprises or nationwide Internet service providers (ISPs), and as a result their services are not easily accessible to smaller companies.
Progent is one of the only computer service firms that ensures that CCIEs are available to assist small and mid-size businesses. In addition, Progent facilitates quick contact with a CCIE via phone so your company can benefit from immediate support for critical network issues that are impacting your productivity but are not within the comfort zone of your ordinary network support personnel. Progent's CCIE engineers can tie into your network using the latest on-line support technology in order to perform fast and cost-effective analysis and resolution of critical system anomalies.
CCIE and CCNP qualified consultants from Progent can assist you to design, setup, and manage a converged network infrastructure that can simplify operations, lower costs, and accelerate time to profitability. By combining Cisco integrated services routers experience with Cisco Catalyst switches consulting services and Cisco wireless products configuration help, Progent can dramatically improve the strategic value of your integrated network in Texas. To see more about Progent's services for Cisco network appliances, refer to Cisco Technology Engineering Expertise.
Microsoft Partner for Remote Technical Support for Microsoft Windows
Progent's Microsoft-qualified online support experts offer computer system problem solving and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the assistance of consulting professionals who can assist your company with a broad range of platform practice areas such as
Windows Server 2019 migration services,
Windows Server 2016 hybrid cloud planning and deployment,
Windows Server 2012 R2 consulting,
Windows Server 2008 maintenance,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server development,
Microsoft Skype for Business planning and deployment support and Lync maintenance, Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2017 consulting,
SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring and analytics,
Microsoft System Center 2012 Operations Manager (SCOM 2012) monitoring and reporting,
Project Server planning,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Certified Network Security Experts
Progent provides you contact with expert CISM and ISSAP security engineers who can deliver a range of system protection solutions to improve the defenses of your UNIX, Linux, Solaris, or Apple macOS and OS X network against internal or external threats or help your business to recuperate quickly from a breach. Security services available from Progent include: comprehensive security analysis utilizing technologies such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Nikto; fast recuperation from malicious assaults; setting up firewalls; planning safe techniques for off-site and mobile access; securing your email system from spam and DHA attacks; and implementing continual proactive monitoring. To find out more about Progent's security services for small and medium-size companies, see Progent's Professional Services for Network Security.
Applications Support: Webinar Training, Custom Development, Problem Solving
Progent's Mac technology consultants can promote the creative facets of Macintosh computing by providing help services and training in imaging, audio, and video. Progent's consultants can provide help in a variety of Mac programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with specific jobs such as capturing or digitizing audio or video or configuring an audio/video post-production studio.
Progent's Application Experts Group can supply in-depth engineering expertise and education in specific application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers expertise, custom programming, and education for Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office Word, and Microsoft Excel. To read more information on Progent's consulting, programming, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Call Center Service and Outsourcing Options
Progent provides three support programs for Help Desk assistance that include UNIX, Linux, Sun Solaris, macOS and OS X, Cisco and Microsoft Help Desk Call Center Outsourcing Services, Virtual Help Desk Services, and Help Desk Consulting and Staffing.
Progent's Help Desk Outsourcing Services are designed mainly for businesses who require the immediate accessibility of a professional Help Desk Call Center but who have relatively small funds and internal support bandwidth. Progent’s Virtual Help Desk is a seamless extension of your existing Call Center resources. Progent can operate as a primary Help Desk for your organization, serve as an escalation resource for tough technical issues, or be available in overflow situations when your other service providers are swamped. Progent's Call Center Consulting Services can aid you in establishing an effective new Help Desk Call Center or improving your existing one, selecting or customizing Help Desk application software to address the special needs of your business, or adding temporary staff to work online in conjunction with your internal Help Desk Call Center resources during demanding scenarios like software migrations.
Progent is a Microsoft-Certified Partner and maintains a skilled team of Cisco-authorized networking experts. Progent's Help Desk team of experienced UNIX, Linux, Solaris, Apple macOS and OS X, Cisco and Microsoft professionals are ready to provide your customers easy communication with a reliable technical support resource with years of background in phone support and remote access troubleshooting for small and midsize business information systems. Progent's concentration is on giving the Help Desk a respected recognition as a solid contributor to company performance, and Progent's goal is to resolve and not merely record problems. For more concerning Progent's Help Desk Call Center outsourcing, go to Progent's Call Center Services.
Progent's Online Service Tools
Contact a UNIX, Linux, Sun Solaris, Apple Mac or Cisco Network Support Expert Immediately
Progent's advanced customer support reporting system keeps extensive histories of all support delivered to Progent's clients. Each authorized Progent staff engineer has access to the history of services provided to every customer by any team member. This history of trouble tickets and solutions is structured as a conveniently retrievable proprietary knowledge base that permits Progent's online support professionals to share their knowledge company-wide to ensure that the quality of Progent's support services grows daily. Progent's certifications with major vendors including Cisco and Microsoft make available other vast support knowledge bases and to vendors' internal technical staff that enable Progent's online consulting specialists to come up with the optimal resolutions promptly.
To see how you can ask a UNIX/Linux engineer or a Certified CCIE for emergency remote professional assistance in Texas, call 1-800-993-9400 or go to Expert Remote Computer Help.