Expanding your remote workforce may have a major impact on network architecture, cybersecurity, and company culture. Progent has 20 years of background assisting small and mid-size businesses to plan, deploy, administer, optimize, and debug IT environments that incorporate at-home workers. Progent can help your Toronto organization to pick the appropriate tools and adhere to leading practices in building and maintaining a safe virtual office ecosystem for telecommuters that promotes teamwork and delivers top business value. Progent offers support services that go from as-needed guidance for getting you over occasional technical roadblocks to comprehensive project management to help you carry out mission-critical tasks.

Progent can assist Toronto, Ontario businesses to succeed with any aspect of building a high-functioning work-at-home environment by delivering network infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Help Desk augmentation, security monitoring, backup/restore solutions, and centralized management.

VoIP Integration for Telecommuters
Expanding the corporate phone environment to include teleworkers is critical to supporting a productive at-home workforce. A variety of cloud-centric digital PBX platforms are popular with small and mid-size businesses to support telecommuters. Many larger organizations rely on Cisco's current or legacy platforms for IP voice solutions. Progent can assist organizations of all sizes to design or tune a remote IP voice environment that delivers the flexibility, convenience and security required for teleworkers. Progent's Cisco-certified CCIE Voice experts can provide advanced support to assist organizations tune their current Cisco IP voice environments to handle a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends high-end telephony capabilities to devices such as IP phones, media processing platforms, VoIP gateways, and multimedia software deployed throughout the network. CUCM supports additional combined media services like messaging, voice/video conferencing, and customer collaboration networks. For more information about Progent's CUCM support, refer to CUCM consulting services.
  • Cisco CallManager is Cisco's earlier call-processing software and has been superseded by Cisco Unified CM or CUCM. Progent can help your company to maintain your existing CallManager deployment or upgrade efficiently to Cisco's modern IP telephony products. For details about Progent's support services for Cisco CallManager and Cisco's other legacy VoIP products, refer to Cisco CallManager consulting.
  • Cisco IP Gateways provide connectivity with PSTN networks and with clients working beyond the corporate perimeter like telecommuters. Progent can provide expert support for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 series and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration expertise.
  • Additional VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to expand your wide area network architecture to work with these solutions and provide on-demand integration and debugging expertise.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and managing an efficient work-from-home environment for your Toronto, Ontario organization, call 1-800-993-9400 or go to Contact Progent.