If you are developing UNIX, Linux, or Sun Solaris software on a network that includes Windows-based servers, desktops and applications, Progent offers IT outsourcing and support services that keep your network up and running while freeing you to focus on your area of high-value expertise. By using automated server monitoring and providing remote and on-site support as you need it, Progent offers developers an affordable way to maintain an IT network that features high availability, security and performance.

Progent's support services that can benefit developers include:

  • Comprehensive Information Technology Outsourcing
    Progent's IT outsourcing gives UNIX, Linux, and Sun Solaris software developers access to expert consulting professionals to support and administer your business network while avoiding the cost and hassle of keeping a large internal administrative and support team. Progent's IT outsourcing services allows UNIX and Linux product developers to focus on core business initiatives while still enjoying the benefits of high-quality computer support. Progent has released a Small Business Information Technology Outsourcing White Paper that explains how outsourcing can cut expenses and enhance operational efficiency.

  • Virtual Infrastructure
    Progent can show you how to cut the proliferation of server hardware and leverage your investment in non-stop products by configuring a virtual server architecture with technology such as VMware. A virtual server architecture permits UNIX and Linux developers operating in a predominantly Microsoft Windows environment to maximize the efficiency of costly computing resources by dividing physical servers into secure, isolated segments that are easy to administer and can economically and safely accommodate a variety of development operating systems such as UNIX, Linux, and Solaris. Progent's expert consultants can show you how to set up robust physical and virtual network architectures that are ideal for producing and testing new software products.

  • Remote and On-site service and Troubleshooting
    Progent's nationwide urgent technical support and troubleshooting services are well suited for UNIX, Linux, and Solaris product developers working in a mostly Microsoft Windows network. Online technical support offers optimum leverage for your IT budget. Advanced online access technology and experienced technicians and engineers allow Progent to solve most network issues without wasting time and money by going to your location. Phone-based support can be upgraded to in-person consulting support and repair when needed, but in most of situations your network issues can be remediated over the phone or via a combination of phone support and remote access. Progent's on-site service is offered in the San Francisco Bay Area and in major cities across the United States.

  • 24x7 Monitoring
    Progent's round-the-clock network management services are enabled by System Center Operations Manager, state-of-the-art software that proactively observes vital servers to identify potential problems before they result in downtime. MS Operations Manager continually examines event logs from strategic servers, then filters and analyzes these system phenomena based on an extensive IT support database. When Microsoft System Center Operations Manager uncovers an anomaly, it executes appropriate corrective scripts or issues alerts to notify predetermined service personnel. Microsoft System Center Operations Manager also generates trend summaries so you are able to track the health of your IT network.

  • Helpdesk Support
    Progent's Contact Center Support Services are designed for companies who have to work within a modest IT budget but who need fast contact with a Help Desk with efficient phone assistance and complete escalation support. Important components include help desk call center phone assistance for desktop support and network troubleshooting, safe remote connectivity to permit Progent's support specialists to see exactly what your clients experience in order to fix issues quickly, and expert prioritization and escalation.

If you are a UNIX, Linux, or Sun Solaris developer who requires full-service IT assistance for a mostly Windows system, phone Progent at 800-993-9400 or go to Contact Progent.

Progent's Microsoft, Cisco, and Applications Expertise
Progent's Microsoft and Cisco certified consultants provide customers in San Francisco, San Jose, and in cities nationwide a broad range of expertise covering the basic IT needs shared by most small business environments. Progent's primary services include system integration, MS Exchange consulting, network security consulting and Help Desk consulting and staffing. Progent's Experts Group offers deep knowledge of specific application areas. By providing a single resource for information technology generalists and specialists, Progent is able to deliver speedy, affordable and thorough IT solutions that address the exact needs of your business.
















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