If you are developing UNIX, Linux, or Sun Solaris software on a network that includes Windows-based servers, desktops and applications, Progent offers IT outsourcing and support services that keep your network up and running while freeing you to focus on your area of high-value expertise. By using automated server monitoring and providing remote and on-site support as you need it, Progent offers
developers an affordable way to maintain an IT network that features high availability, security and performance.
Progent's support services that can benefit developers include:
- Comprehensive IT Outsourcing
Progent's information technology outsourcing offers UNIX and Linux product developers access to highly-skilled consulting professionals to support and manage your business network without the cost and distraction of maintaining a large internal network support team. Progent's IT outsourcing services enables UNIX, Linux, and Solaris product developers to concentrate on core business projects while still enjoying the benefits of high-quality computer services. Progent has released a Small Company Information Technology Outsourcing White Paper that explains ways that outsourcing can conserve budgets and enhance operational efficiency.
- Virtual Server Infrastructure
Progent can help you to minimize server hardware and maximize your investment in fault-tolerant technology by configuring a virtual server architecture with technology such as VMware. A virtual infrastructure permits UNIX and Linux software developers operating in a predominantly Microsoft Windows environment to consolidate expensive network resources by partitioning servers into secure, isolated components that are easy to manage and can affordably and securely accommodate a variety of developer platforms such as UNIX, Linux, and Sun Solaris. Progent's network consultants can assist you to create robust physical and virtual network architectures that are ideal for developing and testing new applications.
- Remote and in-person Support and Troubleshooting
Progent's nationwide urgent technical support and troubleshooting services are well suited for UNIX, Linux, and Sun Solaris software developers working in a mainly Windows environment. Online network consulting provides maximum return for your IT budget. Advanced online support tools and skilled service specialists and consultants combine to enable Progent to handle most network issues without squandering time and expense by going to your location. Telephone-based support can be upgraded to in-person consulting service and repair if necessary, but in most of situations your IT issues can be remediated by telephone or via a mix of telephone support and online access. Progent's in-person service is offered in the San Francisco Bay Area and in key cities throughout the U.S.
- 24x7 Monitoring
Progent's round-the-clock network support services are based on MS Operations Manager 2007, advanced technology that intelligently watches key network servers to identify incipient trouble spots before they cause system failure. Microsoft Operations Manager automatically examines event archives from strategic servers, then organizes and analyzes these system phenomena according to a comprehensive support database. When Microsoft System Center Operations Manager 2007 detects an anomaly, it launches special remedial routines or generates alarms to notify selected support technicians. System Center Operations Manager 2007 also generates historical reports so you can track the vitality of your IT system.
- Help Desk Support
Progent's Help Desk Outsourcing Services are designed for organizations who must operate within a limited IT budget yet who require immediate contact with a Help Desk Call Center with expert telephone support and full escalation capability. Important features include help desk telephone service for PC help and network repair, secure online connectivity to allow Progent's support experts to observe precisely what your clients experience in order to resolve issues rapidly, and expert prioritization and problem escalation.
If you are a UNIX and Linux product developer who needs comprehensive IT support for a mostly MS Windows environment, contact Progent at 800-993-9400 or go to Contact Progent.
Progent's Microsoft, Cisco, and Applications Expertise
Progent's Microsoft and Cisco authorized consultants offer customers in the San Francisco Bay Area, San Jose, and in cities throughout the U.S a broad array of expertise concerning the basic IT requirements shared by typical small business environments. Progent's primary services include system support, Microsoft Exchange help, IT security consulting and Help Desk outsourcing and staffing. Progent's Application Experts Group offers in-depth expertise in specific application topics. By providing a single resource for information technology generalists and specialists, Progent is able to tailor speedy, economical and comprehensive IT solutions that align with the special requirements of your organization.