Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to work its way through a target network. Because of this, ransomware assaults are typically launched on weekends and at night, when IT personnel are likely to be slower to recognize a break-in and are less able to mount a rapid and forceful defense. The more lateral progress ransomware can make within a target's system, the more time it takes to recover core IT services and scrambled files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to help organizations to complete the time-critical first step in mitigating a ransomware assault by containing the malware. Progent's online ransomware experts can assist businesses in the Wichita area to identify and isolate breached devices and guard undamaged assets from being penetrated.

If your system has been penetrated by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Wichita
Modern strains of crypto-ransomware such as Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online files and invade any available backups. Files synched to the cloud can also be impacted. For a vulnerable environment, this can make system restoration nearly impossible and basically knocks the datacenter back to square one. Threat Actors (TAs), the hackers responsible for ransomware assault, demand a settlement fee for the decryptors needed to recover scrambled files. Ransomware assaults also attempt to exfiltrate information and hackers require an additional ransom for not publishing this information or selling it. Even if you are able to rollback your network to an acceptable point in time, exfiltration can pose a big issue depending on the sensitivity of the downloaded information.

The recovery work subsequent to ransomware attack involves several crucial phases, most of which can proceed in parallel if the response team has a sufficient number of people with the necessary skill sets.

  • Containment: This urgent initial step requires blocking the sideways progress of the attack within your network. The more time a ransomware assault is permitted to go unchecked, the more complex and more expensive the recovery process. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline staffed by seasoned ransomware recovery engineers. Quarantine processes include cutting off infected endpoint devices from the network to restrict the contagion, documenting the environment, and protecting entry points.
  • System continuity: This involves bringing back the network to a minimal acceptable level of capability with the least downtime. This process is usually the highest priority for the targets of the ransomware assault, who often see it as a life-or-death issue for their company. This activity also requires the broadest range of IT skills that span domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and mobile phones, databases, productivity and line-of-business applications, network topology, and secure remote access. Progent's ransomware recovery team uses state-of-the-art workgroup platforms to organize the multi-faceted recovery effort. Progent appreciates the urgency of working rapidly, tirelessly, and in concert with a client's managers and network support staff to prioritize activity and to get essential resources back online as fast as possible.
  • Data restoration: The effort necessary to restore data impacted by a ransomware assault depends on the condition of the network, the number of files that are affected, and what recovery methods are needed. Ransomware assaults can take down key databases which, if not properly closed, might have to be reconstructed from the beginning. This can include DNS and Active Directory databases. Microsoft Exchange and SQL Server depend on AD, and many manufacturing and other mission-critical platforms are powered by Microsoft SQL Server. Some detective work could be needed to find undamaged data. For instance, undamaged Outlook Email Offline Folder Files may have survived on employees' PCs and notebooks that were off line at the time of the ransomware attack. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to protect against ransomware via Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by anyone including root users.
  • Implementing modern AV/ransomware protection: Progent's Active Security Monitoring uses SentinelOne's behavioral analysis technology to offer small and medium-sized businesses the benefits of the identical AV tools implemented by some of the world's biggest enterprises including Netflix, Visa, and NASDAQ. By delivering in-line malware filtering, identification, containment, recovery and analysis in one integrated platform, Progent's ProSight Active Security Monitoring lowers total cost of ownership, simplifies administration, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent has experience negotiating ransom settlements with threat actors. This requires close co-operation with the ransomware victim and the insurance carrier, if there is one. Services include establishing the type of ransomware used in the assault; identifying and establishing communications the hacker persona; verifying decryption tool; deciding on a settlement with the victim and the insurance carrier; establishing a settlement amount and schedule with the TA; checking adherence to anti-money laundering regulations; carrying out the crypto-currency disbursement to the hacker; acquiring, learning, and using the decryptor tool; troubleshooting decryption problems; creating a clean environment; remapping and reconnecting datastores to reflect exactly their pre-encryption condition; and restoring physical and virtual devices and software services.
  • Forensic analysis: This process is aimed at uncovering the ransomware assault's storyline across the targeted network from start to finish. This history of the way a ransomware attack travelled within the network assists you to evaluate the impact and brings to light shortcomings in policies or work habits that should be rectified to prevent later break-ins. Forensics entails the examination of all logs, registry, GPO, Active Directory (AD), DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to detect variations. Forensics is usually given a high priority by the cyber insurance provider. Since forensics can take time, it is vital that other important activities like operational continuity are pursued in parallel. Progent maintains a large team of information technology and data security professionals with the skills required to carry out activities for containment, business continuity, and data restoration without interfering with forensics.
Progent's Background
Progent has delivered online and onsite IT services throughout the United States for over 20 years and has been awarded Microsoft's Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts (SMEs) includes consultants who have earned high-level certifications in foundation technologies including Cisco networking, VMware virtualization, and popular distributions of Linux. Progent's data security consultants have earned prestigious certifications including CISM, CISSP-ISSAP, CRISC, and CMMC 2.0. (Refer to certifications earned by Progent consultants). Progent also has guidance in financial management and ERP applications. This broad array of skills gives Progent the ability to salvage and consolidate the undamaged pieces of your information system following a ransomware assault and rebuild them rapidly into an operational system. Progent has collaborated with leading insurance carriers including Chubb to assist businesses clean up after ransomware assaults.

Contact Progent for Ransomware System Recovery Consulting Services in Wichita
For ransomware system recovery consulting services in the Wichita metro area, call Progent at 800-462-8800 or visit Contact Progent.



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    Progent's certified SharePoint 2019 and SharePoint Online experts can provide affordable online and on-premises consulting expertise, software development, and troubleshooting services for businesses of all sizes who intend to migrate to SharePoint 2019 or SharePoint Online from prior versions of SharePoint. Progent can help you design and execute a cost-effective upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that combines onsite and cloud components into a cohesive information management solution.

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    NetApp MetroCluster is a disaster recovery platform that combines array-based storage clustering with replication to provide rapid, zero data loss disaster recovery (DR) between sites located as far as 185 miles apart. Progent's roster of seasoned network consultants can assist your business to plan, configure, manage, upgrade, test and repair a disaster recovery system based on NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster environment that meets your functional requirements and IT budget. Progent can ensure you follow best practices for configuring your MetroCluster environment by delivering help with procedures like assigning disk pools and shelf IDs, arranging plexes layout, provisioning NetApp FlexVol volumes, setting up NetApp Snapshot, provisioning switches, designing a tiebreaker, designing a TCP/IP configuration replication network, and testing your MetroCluster DR system to show adherence with industry standards and government mandates.

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    Progent uses an enterprise-class support reporting system that stores and formats detailed documentation for all billed services. Unlike some independent consultants or small service firms who offer minimal documentation or specifics of tasks done, each service provided by Progent is tracked by full documentation. Each Progent staff member has access to the support reports sent by every consultant to every client. The discipline of detailing and organizing support records allows more efficient support and eliminates a slew of typical misfortunes such as when a support client is effectively held hostage to a consultant who won't release vital service information.

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    Altaro VM Backup software from Hornetsecurity provides small and mid-size businesses a dependable and affordable platform for backing up and recovering Microsoft Hyper-V and VMware-powered VMs. Altaro VM Backup can be used for local, offsite, distributed, and cloud environments and also supports low-cost backup to Azure Block Blob storage. Altaro VM Backup protects against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof data that cannot be erased or modified by any user including root users. Progent is a certified Hornetsecurity/Altaro partner and offers a broad range of online or on-premises consulting services to assist you to design, install, manage and troubleshoot a comprehensive backup/restore solution based on Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a managed backup/restore service powered by on Altaro VM Backup technology.

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