Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way across a target network. For this reason, ransomware attacks are typically launched on weekends and late at night, when support staff may take longer to become aware of a penetration and are less able to mount a rapid and coordinated response. The more lateral movement ransomware is able to manage inside a target's system, the longer it takes to restore basic operations and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to help organizations to carry out the urgent first phase in mitigating a ransomware assault by stopping the bleeding. Progent's remote ransomware experts can assist organizations in the Ribeirão Preto metro area to locate and isolate breached devices and guard clean assets from being compromised.

If your system has been penetrated by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Ribeirão Preto
Current strains of crypto-ransomware such as Ryuk, Maze, DopplePaymer, and Nephilim encrypt online files and invade any accessible system restores. Files synched to the cloud can also be corrupted. For a poorly defended environment, this can make automated recovery almost impossible and basically sets the datacenter back to square one. Threat Actors (TAs), the cybercriminals behind a ransomware attack, demand a ransom payment in exchange for the decryption tools needed to unlock scrambled files. Ransomware assaults also try to exfiltrate information and hackers require an extra ransom in exchange for not publishing this data on the dark web. Even if you can restore your system to a tolerable point in time, exfiltration can pose a big issue according to the sensitivity of the downloaded data.

The restoration process after a ransomware attack has a number of crucial stages, the majority of which can be performed concurrently if the response workgroup has a sufficient number of members with the necessary experience.

  • Containment: This urgent first response involves blocking the lateral progress of the attack within your IT system. The more time a ransomware assault is allowed to go unchecked, the more complex and more expensive the restoration effort. Because of this, Progent keeps a round-the-clock Ransomware Hotline staffed by seasoned ransomware recovery experts. Quarantine activities consist of cutting off infected endpoints from the network to minimize the contagion, documenting the IT system, and protecting entry points.
  • Operational continuity: This covers bringing back the IT system to a minimal useful degree of functionality with the least delay. This process is usually at the highest level of urgency for the targets of the ransomware attack, who often perceive it to be a life-or-death issue for their business. This activity also requires the widest range of technical abilities that cover domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and mobile phones, databases, productivity and mission-critical apps, network architecture, and safe remote access management. Progent's ransomware recovery experts use state-of-the-art workgroup tools to organize the multi-faceted recovery effort. Progent understands the importance of working quickly, continuously, and in concert with a client's management and IT staff to prioritize activity and to put essential resources on line again as fast as feasible.
  • Data recovery: The work necessary to recover data impacted by a ransomware attack varies according to the condition of the systems, how many files are encrypted, and what recovery methods are needed. Ransomware assaults can take down key databases which, if not carefully closed, may have to be reconstructed from scratch. This can include DNS and Active Directory (AD) databases. Exchange and SQL Server depend on AD, and many manufacturing and other mission-critical applications are powered by Microsoft SQL Server. Some detective work could be required to locate undamaged data. For instance, non-encrypted OST files (Outlook Email Offline Folder Files) may have survived on staff desktop computers and laptops that were off line at the time of the ransomware assault. Progent's ProSight Data Protection Services offer Altaro VM Backup technology to protect against ransomware attacks via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by anyone including administrators or root users.
  • Implementing advanced antivirus/ransomware protection: Progent's Active Security Monitoring incorporates SentinelOne's behavioral analysis technology to give small and medium-sized businesses the benefits of the same AV technology implemented by some of the world's largest enterprises such as Netflix, Visa, and NASDAQ. By providing real-time malware filtering, identification, containment, restoration and forensics in one integrated platform, Progent's ProSight ASM reduces TCO, simplifies administration, and expedites recovery. SentinelOne's next-generation endpoint protection engine incorporated in Progent's Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating settlements with threat actors. This calls for working closely with the ransomware victim and the insurance carrier, if any. Activities consist of determining the type of ransomware used in the assault; identifying and establishing communications the hacker; testing decryption tool; deciding on a settlement with the ransomware victim and the insurance carrier; establishing a settlement and timeline with the hacker; checking compliance with anti-money laundering (AML) sanctions; overseeing the crypto-currency transfer to the TA; acquiring, reviewing, and using the decryption tool; troubleshooting decryption problems; creating a pristine environment; mapping and reconnecting drives to reflect exactly their pre-attack state; and restoring physical and virtual devices and software services.
  • Forensic analysis: This activity involves discovering the ransomware attack's progress throughout the network from beginning to end. This audit trail of the way a ransomware attack travelled through the network helps your IT staff to assess the damage and uncovers gaps in security policies or processes that should be rectified to avoid later breaches. Forensics entails the review of all logs, registry, GPO, Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and basic Windows systems to check for variations. Forensics is commonly assigned a high priority by the insurance provider. Because forensics can take time, it is vital that other key recovery processes such as operational continuity are performed concurrently. Progent maintains an extensive team of information technology and security professionals with the knowledge and experience needed to perform the work of containment, operational resumption, and data recovery without interfering with forensics.
Progent's Background
Progent has delivered remote and on-premises IT services across the U.S. for more than two decades and has been awarded Microsoft's Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of SMEs includes professionals who have been awarded high-level certifications in foundation technologies such as Cisco networking, VMware virtualization, and major Linux distros. Progent's cybersecurity consultants have earned internationally recognized certifications such as CISA, CISSP, GIAC, and CMMC 2.0. (See Progent's certifications). Progent also has guidance in financial management and ERP software. This scope of expertise allows Progent to salvage and consolidate the surviving parts of your information system following a ransomware intrusion and rebuild them rapidly into a viable system. Progent has collaborated with top cyber insurance carriers like Chubb to assist organizations clean up after ransomware attacks.

Contact Progent for Ransomware Recovery Services in Ribeirão Preto
For ransomware system recovery services in the Ribeirão Preto area, phone Progent at 800-462-8800 or see Contact Progent.



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    Cisco Unified Communications Manager (CUCM), formerly known as CallManager, acts as the foundation of Cisco's communications and collaboration solution. Unified CM and Cisco Unified CM Express offer a location-independent IP-PBX by integrating with applications that include Cisco Unified Communications Manager IM and Presence Service, Cisco Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for building an advanced customer contact center. Progent's Cisco-certified consultants can deliver efficient and budget-friendly online and onsite expertise to help businesses of all sizes to create and maintain CUCM ecosystems by providing Cisco Unified Communications Manager integration and technical support services that add optimum productivity. Progent's consultants can assist with any facet of Unified Communications Manager setup and debugging in areas such as integrating Cisco Voice over IP phones and Video phones, designing dial plans, setting up SIP connections and PSTN calling, installing Cisco ISR routers with CUBE VoIP networking support, designing Cisco UCS server clustering systems for high availability, performance tuning, and integration with Exchange and Skype for Business.

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    Progent's certified cybersecurity consultants can run NodeZero-based threat assessments to make sure your security defense systems and policies are properly set up and effective.

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    Progent provides organizations of any size professional consulting for Intrusion Protection Systems and IPsec VPN technology from leading firewall and Virtual Private Network security companies such as Palo Alto Networks, Check Point Software, Juniper, Fortinet, and Symantec. Progent can help you create a detailed security strategy and choose appropriate products from a variety of vendors to achieve your security goals while staying within your budget limits.

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    Progent offers three essential types of Helpdesk services including Microsoft and Cisco Call Center Outsourcing Services, Virtual Help Desk Support, and Call Center Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of authorized Microsoft experts gives your clients easy access to a dependable technical resource with extensive experience providing phone support and online repair for networks powered by Microsoft products. Progent's focus is on earning the support Help Desk a positive reputation as a solid contributor to company performance. Progent's goal is to fix rather than simply report problems.

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    Progent's Cisco VoIP phone and video IP phone consultants can help your business to configure, manage, and troubleshoot Cisco IP phones, video IP phones and wireless IP phones. Progent can provide expertise for all versions of Cisco's IP phones from discontinued Voice over IP products to the newest media phones. Progent's IP telephony experts can also help you to integrate your VoIP phones and video IP phones with Cisco Unified CM, originally known as CallManager, or with Cisco Unified CM Express to build a modern IP-PBX environment for unified messaging and collaboration. Progent can also assist you to configure Cisco Unified CM applications that include Cisco Unified CM IM and Presence Service with Jabber support, Unity Connection for voicemail, Mobile Connect for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact center. Progent can provide expertise with any facet of Cisco VoIP Phone integration including designing dial plans, configuring SIP gateways, deploying ISR routers with CUBE VoIP networking capability, and creating UCS server clustering and Cisco Survivable Remote Site Telephony solutions for survivability.

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    Progent can help small and mid-size businesses to deploy collaborative solutions to make it easy for their at-home workforce to engage in positive teamwork with colleagues and clients.

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    If your office computer system combines Sun Solaris technology with Windows, Progent can help you to integrate your IT resources into a cohesive network that allows all your operating systems to coexist for simple administration, seamless information exchange, high availability, enhanced performance, and strong security. Progent's Solaris and Microsoft Windows coexistence support offerings feature network architecture integration and service, consulting for Windows services for UNIX, online network monitoring and management, online network help and repair, in-person technical support, and Helpdesk outsourcing.

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  • Consultants SQL Server Analysis Services
    SQL Server 2016 and Amazon Marketplace Web Service Troubleshooting

    Microsoft SQL Server 2016 offers major improvements in performance, scale, security, uptime, BOYD support, and integrated business intelligence. Innovations include PolyBase for handling SQL and NoSQ databases simultaneously for data warehousing, Hadoop integration, Row-level Security, Mobile Report Publisher, and centralized management of local and cloud-based operations and services. Progent's Microsoft-certified consulting team can deliver online and onsite support to assist organizations of all sizes to configure, manage or debug any version of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with all core Microsoft technologies such as Windows Server and Hyper-V, Exchange, SharePoint, Microsoft Dynamics GP, Lync or Skype for Business, and System Center Operations Manager.

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    SQL Server 2005 delivers powerful, standardized tools to IT experts as well as to network users, reducing the difficulty of designing, deploying, administering, and using company data and database applications on platforms ranging from mobile devices to enterprise data networks. The sophistication and interconnectivity requirements of Microsoft SQL Server 2005 call for an IT consulting firm with real-world experience and wide knowledge in designing and deploying data-driven, comprehensive business technology applications. The experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work involving Microsoft integration, ensures you success in designing, configuring and managing Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET platform.

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    Progent's Microsoft-Premier SQL Server consultants can provide a range of support services to help small and midsize companies to design, deploy, administer, and repair MS SQL Server 2008 solutions in order to get the optimum business benefit from Microsoft's state-of-the-art RDBM technology. In addition, Progent can provide expertise for system infrastructure, enterprise-wide protection, and custom software development to increase the strategic advantage of your SQL Server investment.

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    Progent's Cisco-Meraki Wi-Fi access point consultants can assist your organization to plan, configure, administer and debug Cisco's Meraki-based Wi-Fi networks for environments ranging from a small office to a large campus or a multi-site enterprise. Progent can also help you to integrate other Cisco appliances for centralized management.

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    Progent can help you to plan and implement a smooth migration from on-premises Active Directory to cloud-based Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid solution that deploys Microsoft Entra Domain Services and Microsoft Entra Connect to centralize identity services for both on-premises and Azure resources.

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    Progent's Microsoft-certified consultants offer online or onsite expertise to assist businesses of any size to plan, implement, manage, and troubleshoot a backup/restore solution built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can assist you to migrate from older releases of SCDPM or from another backup/recovery system, and Progent can integrate your Data Protection Manager implementation for on premises, cloud, or hybrid datacenters. Progent offers as-needed help for fixing particularly challenging issues, or full project management services. Progent's consultants can also help your business to incorporate Data Protection Manager into an enterprise-class disaster recovery plan.

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  • High Availability Networks Network Consulting
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    Progent's Disaster Recovery/Business Continuity (DR/BC) consultants have extensive experience helping small businesses to minimize network downtime by providing affordable online consulting for disaster recovery/business continuity planning, high-availability IT design, backup/restore systems, and non-disruptive maintenance. Progent's business continuity consultants can help you to develop and test an efficient business continuity plan that aligns with your business needs and IT budget. Progent's disaster recovery specialists can assist you to design, implement, and manage resilient technologies such as non-stop Internet access, virtualized servers, clustering, load balancing, continual online backup, and multi-location data centers.

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  • Dynamics GP Analysis Cubes for Excel Consulting Services
    Top Rated Dynamics GP SmartList Consulting

    Microsoft Dynamics GP accounting includes analysis and reporting capabilities that let you track all operations, sales and expenses, and sales patterns with built-in drill-down, inquiry, and reporting capabilities. Progent's Microsoft Dynamics GP/Great Plains reporting support expertise can enable you to create reports that allow you to analyze your business more completely, turning raw data into useful business information. Progent can improve your reporting and analytics by offering Crystal Reports consulting, FRx help, and Microsoft Excel programming. In addition to delivering reporting help, Progent can provide Microsoft .NET consulting, Microsoft SQL Server help, and programming design with VBasic, XML and other development environments in order to deliver custom line-of-business application development and web commerce solutions that integrate transparently with Dynamics GP/Great Plains.


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