Ransomware Hot Line: 800-462-8800
24x7 Online Help from a Top-tier Ransomware Consultant
Ransomware needs time to work its way across a network. For this reason, ransomware assaults are commonly unleashed on weekends and late at night, when support personnel may be slower to become aware of a breach and are least able to mount a rapid and coordinated response. The more lateral progress ransomware can manage inside a target's network, the more time it will require to restore core IT services and damaged files and the more data can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is intended to guide organizations to take the time-critical first step in responding to a ransomware attack by putting out the fire. Progent's remote ransomware engineers can assist organizations in the Plano area to identify and quarantine breached servers and endpoints and guard clean assets from being compromised.
If your network has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Expertise Available in Plano
Modern strains of ransomware like Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online data and infiltrate any accessible backups. Files synched to the cloud can also be impacted. For a vulnerable environment, this can make automated restoration almost impossible and effectively knocks the IT system back to the beginning. Threat Actors (TAs), the cybercriminals behind a ransomware assault, demand a settlement fee for the decryptors needed to unlock encrypted files. Ransomware attacks also try to steal (or "exfiltrate") information and hackers demand an additional ransom in exchange for not publishing this data on the dark web. Even if you can restore your system to a tolerable date in time, exfiltration can be a major problem according to the nature of the stolen data.
The recovery work after a ransomware incursion has a number of distinct phases, most of which can be performed in parallel if the response team has a sufficient number of people with the required experience.
- Quarantine: This time-critical initial step involves blocking the sideways progress of ransomware across your network. The longer a ransomware attack is permitted to run unchecked, the more complex and more expensive the recovery process. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline monitored by seasoned ransomware recovery engineers. Containment activities consist of cutting off infected endpoints from the rest of network to block the contagion, documenting the environment, and securing entry points.
- Operational continuity: This involves restoring the IT system to a basic acceptable degree of functionality with the least delay. This process is usually the top priority for the targets of the ransomware attack, who often see it as an existential issue for their company. This activity also demands the broadest array of IT abilities that span domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and mobile phones, databases, productivity and line-of-business apps, network topology, and safe remote access. Progent's recovery team uses advanced collaboration platforms to coordinate the complicated restoration process. Progent understands the importance of working rapidly, continuously, and in unison with a client's managers and network support group to prioritize tasks and to get vital services back online as quickly as feasible.
- Data restoration: The effort necessary to restore files impacted by a ransomware assault depends on the state of the network, the number of files that are affected, and what restore methods are needed. Ransomware assaults can destroy key databases which, if not gracefully shut down, might have to be rebuilt from scratch. This can include DNS and Active Directory (AD) databases. Exchange and SQL Server rely on Active Directory, and many manufacturing and other mission-critical applications depend on Microsoft SQL Server. Some detective work could be needed to find undamaged data. For example, undamaged OST files may have survived on staff PCs and laptops that were off line during the assault. Progent's ProSight Data Protection Services offer Altaro VM Backup technology to defend against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by anyone including administrators or root users.
- Implementing modern antivirus/ransomware defense: Progent's Active Security Monitoring utilizes SentinelOne's behavioral analysis technology to give small and mid-sized businesses the benefits of the same AV technology implemented by many of the world's largest corporations including Walmart, Citi, and Salesforce. By delivering in-line malware filtering, classification, containment, restoration and forensics in one integrated platform, Progent's ASM cuts total cost of ownership, simplifies management, and promotes rapid recovery. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ProSight ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
- Negotiation with the hacker Progent is experienced in negotiating settlements with hackers. This requires close co-operation with the ransomware victim and the insurance carrier, if any. Services consist of determining the type of ransomware involved in the assault; identifying and establishing communications the hacker; testing decryption capabilities; budgeting a settlement with the victim and the cyber insurance carrier; negotiating a settlement and timeline with the TA; checking compliance with anti-money laundering (AML) regulations; overseeing the crypto-currency transfer to the hacker; acquiring, reviewing, and operating the decryption utility; debugging failed files; creating a pristine environment; mapping and reconnecting drives to reflect exactly their pre-attack condition; and restoring machines and software services.
- Forensics: This process is aimed at discovering the ransomware attack's storyline across the targeted network from start to finish. This audit trail of how a ransomware attack travelled within the network helps you to assess the impact and highlights weaknesses in policies or processes that should be rectified to avoid future break-ins. Forensics entails the examination of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and core Windows systems to check for changes. Forensics is usually given a top priority by the insurance carrier. Because forensic analysis can be time consuming, it is critical that other important activities such as business resumption are pursued concurrently. Progent maintains an extensive team of information technology and data security experts with the knowledge and experience required to carry out activities for containment, operational continuity, and data recovery without interfering with forensics.
Progent's Qualifications
Progent has provided online and on-premises IT services throughout the U.S. for more than two decades and has earned Microsoft's Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts includes consultants who have earned advanced certifications in core technologies such as Cisco networking, VMware, and major Linux distros. Progent's data security consultants have earned industry-recognized certifications such as CISA, CISSP, GIAC, and CMMC 2.0. (Refer to certifications earned by Progent consultants). Progent also offers top-tier support in financial and Enterprise Resource Planning applications. This scope of expertise allows Progent to identify and consolidate the surviving parts of your network following a ransomware attack and rebuild them quickly into a functioning system. Progent has collaborated with leading cyber insurance providers including Chubb to assist businesses recover from ransomware attacks.
Contact Progent for Ransomware System Recovery Consulting in Plano
For ransomware cleanup consulting in the Plano metro area, phone Progent at 800-462-8800 or visit Contact Progent.