Ransomware Hot Line: 800-462-8800
24x7 Remote Access to a Top-tier Ransomware Consultant
Ransomware needs time to steal its way across a target network. Because of this, ransomware assaults are commonly unleashed on weekends and late at night, when IT staff may be slower to become aware of a breach and are less able to mount a quick and forceful response. The more lateral progress ransomware is able to make within a target's network, the more time it will require to restore basic operations and damaged files and the more information can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is intended to guide organizations to carry out the time-critical first step in responding to a ransomware attack by putting out the fire. Progent's remote ransomware experts can assist businesses in the St. Louis area to identify and quarantine infected devices and protect clean assets from being penetrated.
If your system has been breached by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Expertise Offered in St. Louis
Current strains of ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online data and infiltrate any accessible system restores. Data synchronized to the cloud can also be corrupted. For a vulnerable network, this can make system restoration almost impossible and basically sets the IT system back to the beginning. So-called Threat Actors (TAs), the hackers behind a ransomware attack, demand a settlement fee for the decryption tools needed to recover encrypted files. Ransomware attacks also attempt to exfiltrate files and hackers demand an extra payment for not posting this data or selling it. Even if you can rollback your network to a tolerable date in time, exfiltration can pose a major problem according to the nature of the stolen information.
The recovery process after a ransomware incursion has a number of distinct phases, most of which can proceed in parallel if the recovery workgroup has a sufficient number of people with the required skill sets.
- Quarantine: This urgent initial response involves blocking the lateral spread of ransomware across your IT system. The more time a ransomware attack is permitted to run unrestricted, the longer and more expensive the restoration effort. Recognizing this, Progent keeps a 24x7 Ransomware Hotline monitored by seasoned ransomware response engineers. Containment activities include isolating infected endpoint devices from the rest of network to restrict the contagion, documenting the IT system, and protecting entry points.
- System continuity: This covers bringing back the IT system to a minimal useful level of functionality with the shortest possible downtime. This process is typically the top priority for the targets of the ransomware assault, who often perceive it to be an existential issue for their business. This activity also demands the widest array of technical skills that cover domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and mobile phones, databases, productivity and line-of-business apps, network architecture, and protected endpoint access. Progent's ransomware recovery experts use state-of-the-art workgroup tools to coordinate the complex recovery process. Progent appreciates the importance of working rapidly, continuously, and in unison with a client's management and IT staff to prioritize activity and to get essential resources back online as quickly as possible.
- Data recovery: The effort necessary to recover data impacted by a ransomware attack depends on the state of the systems, the number of files that are affected, and what restore techniques are needed. Ransomware assaults can take down pivotal databases which, if not carefully closed, may have to be rebuilt from scratch. This can apply to DNS and AD databases. Exchange and Microsoft SQL Server depend on Active Directory, and many ERP and other business-critical applications depend on SQL Server. Some detective work may be required to find undamaged data. For instance, undamaged OST files (Outlook Email Offline Folder Files) may have survived on employees' PCs and laptops that were not connected at the time of the ransomware attack. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to protect against ransomware via Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by anyone including administrators or root users.
- Setting up advanced antivirus/ransomware defense: Progent's Active Security Monitoring uses SentinelOne's behavioral analysis technology to offer small and mid-sized companies the advantages of the same anti-virus tools implemented by some of the world's biggest corporations such as Walmart, Citi, and NASDAQ. By providing in-line malware blocking, detection, containment, recovery and forensics in one integrated platform, ProSight ASM cuts total cost of ownership, simplifies administration, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery with SentinelOne technology.
- Negotiating a settlement with the hacker Progent is experienced in negotiating ransom settlements with threat actors. This calls for working closely with the victim and the cyber insurance provider, if any. Services include establishing the type of ransomware involved in the attack; identifying and establishing communications the hacker persona; verifying decryption capabilities; budgeting a settlement amount with the victim and the insurance provider; negotiating a settlement amount and timeline with the hacker; checking adherence to anti-money laundering sanctions; overseeing the crypto-currency payment to the hacker; acquiring, reviewing, and using the decryption tool; debugging failed files; creating a pristine environment; mapping and connecting datastores to reflect exactly their pre-encryption state; and reprovisioning machines and software services.
- Forensic analysis: This process is aimed at uncovering the ransomware assault's storyline throughout the targeted network from start to finish. This history of the way a ransomware attack progressed through the network assists you to evaluate the damage and brings to light shortcomings in rules or work habits that should be corrected to prevent later break-ins. Forensics involves the examination of all logs, registry, GPO, Active Directory, DNS servers, routers, firewalls, schedulers, and basic Windows systems to detect variations. Forensics is usually given a high priority by the insurance provider. Since forensic analysis can be time consuming, it is essential that other important activities like operational continuity are performed in parallel. Progent has a large team of IT and cybersecurity experts with the knowledge and experience required to perform activities for containment, business continuity, and data recovery without interfering with forensics.
Progent's Qualifications
Progent has provided online and onsite network services across the U.S. for more than 20 years and has earned Microsoft's Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SMEs) includes professionals who have earned high-level certifications in core technology platforms including Cisco networking, VMware, and popular distributions of Linux. Progent's data security experts have earned industry-recognized certifications such as CISA, CISSP, CRISC, and CMMC 2.0. (Refer to Progent's certifications). Progent also offers top-tier support in financial management and Enterprise Resource Planning software. This broad array of skills gives Progent the ability to identify and integrate the undamaged pieces of your network following a ransomware intrusion and rebuild them rapidly into an operational system. Progent has collaborated with leading cyber insurance carriers like Chubb to help organizations clean up after ransomware attacks.
Contact Progent for Ransomware Cleanup Consulting in St. Louis
For ransomware system recovery expertise in the St. Louis metro area, phone Progent at 800-462-8800 or visit Contact Progent.