Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a network. Because of this, ransomware attacks are typically unleashed on weekends and late at night, when IT staff may be slower to become aware of a penetration and are less able to organize a rapid and forceful response. The more lateral movement ransomware can achieve inside a target's network, the more time it will require to restore basic IT services and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to help organizations to take the urgent first phase in responding to a ransomware assault by stopping the bleeding. Progent's online ransomware experts can help businesses in the Detroit metro area to identify and quarantine breached servers and endpoints and guard undamaged resources from being penetrated.

If your network has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Detroit
Modern strains of crypto-ransomware such as Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online data and infiltrate any accessible backups. Data synched to the cloud can also be impacted. For a vulnerable network, this can make automated restoration almost impossible and basically throws the datacenter back to the beginning. Threat Actors (TAs), the hackers responsible for ransomware assault, demand a ransom fee for the decryption tools needed to recover encrypted data. Ransomware assaults also attempt to steal (or "exfiltrate") files and TAs demand an extra ransom for not publishing this information or selling it. Even if you are able to rollback your system to an acceptable point in time, exfiltration can be a major problem according to the nature of the downloaded data.

The recovery work subsequent to ransomware attack has several crucial phases, the majority of which can be performed in parallel if the recovery team has a sufficient number of people with the required experience.

  • Containment: This time-critical initial step requires blocking the sideways spread of the attack within your network. The more time a ransomware attack is allowed to go unchecked, the longer and more expensive the recovery effort. Because of this, Progent maintains a 24x7 Ransomware Hotline staffed by seasoned ransomware recovery engineers. Containment activities consist of cutting off infected endpoints from the network to minimize the spread, documenting the IT system, and protecting entry points.
  • System continuity: This covers restoring the network to a minimal useful level of functionality with the least delay. This process is usually the highest priority for the victims of the ransomware attack, who often see it as a life-or-death issue for their business. This activity also requires the broadest array of technical abilities that cover domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and smart phones, databases, office and line-of-business applications, network architecture, and protected remote access. Progent's recovery team uses state-of-the-art workgroup tools to coordinate the complicated restoration process. Progent appreciates the importance of working rapidly, tirelessly, and in unison with a customer's management and IT group to prioritize activity and to get vital resources back online as quickly as possible.
  • Data restoration: The effort required to recover data impacted by a ransomware assault varies according to the condition of the systems, how many files are affected, and which restore methods are needed. Ransomware assaults can destroy pivotal databases which, if not gracefully shut down, may need to be rebuilt from scratch. This can apply to DNS and AD databases. Microsoft Exchange and Microsoft SQL Server rely on AD, and many financial and other business-critical platforms are powered by Microsoft SQL Server. Some detective work could be needed to locate undamaged data. For instance, undamaged OST files (Outlook Email Offline Folder Files) may exist on staff desktop computers and notebooks that were not connected during the ransomware assault. Progent's ProSight Data Protection Services utilize Altaro VM Backup technology to defend against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by any user including root users.
  • Deploying modern AV/ransomware defense: ProSight ASM utilizes SentinelOne's behavioral analysis technology to give small and mid-sized businesses the benefits of the identical anti-virus tools deployed by some of the world's biggest corporations such as Walmart, Citi, and Salesforce. By delivering in-line malware filtering, classification, containment, repair and analysis in one integrated platform, ProSight ASM cuts TCO, streamlines administration, and expedites operational continuity. SentinelOne's next-generation endpoint protection engine built into in ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating ransom settlements with hackers. This calls for working closely with the ransomware victim and the cyber insurance provider, if there is one. Activities consist of determining the kind of ransomware involved in the assault; identifying and making contact with the hacker; testing decryption tool; deciding on a settlement with the ransomware victim and the insurance provider; establishing a settlement and schedule with the hacker; confirming adherence to anti-money laundering (AML) regulations; carrying out the crypto-currency disbursement to the TA; acquiring, learning, and operating the decryptor tool; troubleshooting failed files; building a clean environment; remapping and reconnecting drives to match precisely their pre-encryption state; and reprovisioning computers and software services.
  • Forensics: This activity is aimed at learning the ransomware attack's storyline across the network from start to finish. This history of how a ransomware attack progressed through the network helps your IT staff to evaluate the damage and brings to light vulnerabilities in policies or processes that should be rectified to prevent later break-ins. Forensics involves the examination of all logs, registry, Group Policy Object, Active Directory, DNS, routers, firewalls, schedulers, and core Windows systems to detect anomalies. Forensic analysis is typically assigned a top priority by the insurance provider. Because forensics can be time consuming, it is critical that other key activities such as operational continuity are pursued in parallel. Progent maintains a large team of information technology and cybersecurity experts with the knowledge and experience required to perform the work of containment, operational continuity, and data restoration without interfering with forensics.
Progent's Background
Progent has delivered online and onsite IT services throughout the United States for more than 20 years and has earned Microsoft's Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts includes professionals who have been awarded advanced certifications in foundation technology platforms including Cisco infrastructure, VMware, and major distributions of Linux. Progent's data security experts have earned industry-recognized certifications including CISA, CISSP, CRISC, and CMMC 2.0. (Refer to certifications earned by Progent consultants). Progent also offers guidance in financial and Enterprise Resource Planning software. This scope of expertise allows Progent to identify and integrate the undamaged pieces of your IT environment after a ransomware intrusion and reconstruct them quickly into a viable network. Progent has worked with top insurance providers including Chubb to help organizations recover from ransomware assaults.

Contact Progent for Ransomware Cleanup Expertise in Detroit
For ransomware system recovery expertise in the Detroit metro area, phone Progent at 800-462-8800 or visit Contact Progent.



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