Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a target network. Because of this, ransomware attacks are typically launched on weekends and at night, when IT staff may be slower to become aware of a penetration and are less able to mount a quick and coordinated response. The more lateral movement ransomware can make within a target's system, the longer it takes to restore basic operations and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to assist organizations to take the time-critical first step in mitigating a ransomware attack by containing the malware. Progent's online ransomware engineers can assist organizations in the Boise area to locate and quarantine breached servers and endpoints and protect undamaged assets from being penetrated.

If your network has been breached by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Boise
Modern strains of ransomware like Ryuk, Maze, Netwalker, and Egregor encrypt online files and attack any available system restores and backups. Data synchronized to the cloud can also be corrupted. For a vulnerable environment, this can make system recovery almost impossible and basically throws the datacenter back to the beginning. So-called Threat Actors (TAs), the cybercriminals behind a ransomware assault, insist on a ransom payment for the decryptors required to recover encrypted data. Ransomware attacks also try to steal (or "exfiltrate") information and hackers demand an extra settlement in exchange for not publishing this information on the dark web. Even if you can restore your network to a tolerable point in time, exfiltration can be a major problem depending on the sensitivity of the stolen data.

The recovery work subsequent to ransomware penetration involves a number of distinct stages, most of which can be performed in parallel if the response workgroup has enough people with the necessary experience.

  • Quarantine: This urgent first step involves arresting the sideways spread of ransomware within your network. The longer a ransomware attack is permitted to run unrestricted, the longer and more costly the restoration effort. Because of this, Progent maintains a round-the-clock Ransomware Hotline monitored by seasoned ransomware recovery engineers. Quarantine processes include isolating infected endpoints from the network to minimize the spread, documenting the environment, and securing entry points.
  • Operational continuity: This covers bringing back the IT system to a minimal useful degree of capability with the shortest possible downtime. This effort is usually the highest priority for the victims of the ransomware assault, who often see it as a life-or-death issue for their company. This activity also demands the broadest range of IT abilities that cover domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and mobile phones, databases, office and mission-critical apps, network architecture, and safe endpoint access. Progent's recovery experts use state-of-the-art collaboration platforms to coordinate the complicated restoration process. Progent appreciates the urgency of working quickly, tirelessly, and in concert with a client's managers and IT staff to prioritize tasks and to get critical services back online as fast as possible.
  • Data restoration: The work necessary to restore data impacted by a ransomware assault depends on the state of the network, how many files are encrypted, and what recovery techniques are needed. Ransomware assaults can destroy critical databases which, if not carefully shut down, might have to be rebuilt from the beginning. This can apply to DNS and AD databases. Exchange and Microsoft SQL Server rely on Active Directory, and many manufacturing and other mission-critical platforms are powered by SQL Server. Often some detective work could be needed to locate undamaged data. For instance, non-encrypted Outlook Email Offline Folder Files may exist on staff desktop computers and laptops that were not connected at the time of the assault.
  • Setting up advanced antivirus/ransomware defense: Progent's ProSight Active Security Monitoring incorporates SentinelOne's machine learning technology to give small and mid-sized companies the advantages of the same anti-virus tools implemented by many of the world's biggest corporations such as Walmart, Citi, and NASDAQ. By delivering real-time malware blocking, identification, mitigation, recovery and analysis in a single integrated platform, Progent's Active Security Monitoring cuts TCO, streamlines administration, and promotes rapid recovery. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ProSight ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a certified SentinelOne Partner. Find out about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent has experience negotiating settlements with threat actors. This calls for working closely with the ransomware victim and the insurance provider, if any. Activities consist of establishing the type of ransomware involved in the attack; identifying and establishing communications the hacker; testing decryption capabilities; budgeting a settlement amount with the victim and the insurance carrier; establishing a settlement amount and schedule with the TA; checking adherence to anti-money laundering (AML) regulations; overseeing the crypto-currency payment to the hacker; receiving, learning, and using the decryptor utility; debugging failed files; building a pristine environment; mapping and reconnecting datastores to match exactly their pre-attack state; and restoring machines and software services.
  • Forensics: This activity is aimed at uncovering the ransomware assault's storyline across the network from start to finish. This history of how a ransomware assault progressed within the network helps your IT staff to assess the impact and brings to light weaknesses in security policies or processes that need to be rectified to prevent future break-ins. Forensics entails the examination of all logs, registry, GPO, Active Directory, DNS, routers, firewalls, scheduled tasks, and core Windows systems to look for variations. Forensics is typically assigned a top priority by the insurance provider. Since forensic analysis can take time, it is vital that other key recovery processes such as operational resumption are executed concurrently. Progent maintains an extensive roster of information technology and security professionals with the knowledge and experience required to carry out activities for containment, operational continuity, and data recovery without disrupting forensics.
Progent's Background
Progent has provided online and onsite IT services across the U.S. for more than 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of SMEs includes professionals who have earned high-level certifications in core technology platforms such as Cisco networking, VMware virtualization, and popular Linux distros. Progent's data security consultants have earned industry-recognized certifications including CISM, CISSP, and GIAC. (Refer to certifications earned by Progent consultants). Progent also has top-tier support in financial and Enterprise Resource Planning application software. This scope of skills allows Progent to salvage and integrate the undamaged pieces of your network after a ransomware intrusion and reconstruct them rapidly into a functioning network. Progent has worked with top cyber insurance carriers including Chubb to help businesses recover from ransomware attacks.

Contact Progent for Ransomware Cleanup Expertise in Boise
For ransomware system restoration services in the Boise area, call Progent at 800-462-8800 or go to Contact Progent.



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    Progent's Cisco CCIE Wi-Fi infrastructure experts can provide remote or on-premises configuration and debugging services to assist you to plan, implement, update, optimize, manage and troubleshoot Aironet wireless AP deployments of any scale or topology. Progent's Cisco Wi-Fi controller experts can also assist you to combine your wireless environment with your wired network infrastructure and cloud-based resources to create an enterprise-wide connectivity foundation that is easy to manage and scale. Progent also offers affordable wireless site surveys to help you to determine the most appropriate selection, placement and setup of Aironet Wi-Fi access points to work with your specific office layout, construction, and anticipated workloads.

  • Project Online Desktop Client Developer Firm Microsoft 365 Project Pro Programming
  • Proxim Information Technology Consulting After Hours Online Help Wireless LAN

  • Windows Server 2016 Business Continuity Support and Setup
    Windows 2016 Disaster Recovery Outsourcing

    Progent's Microsoft-certified information technology consultants offer Windows Server 2016 integration consulting to assist businesses of any size to plan and carry out an efficient upgrade to Windows Server 2016 and Hyper-V 2016 using a local, cloud-centric, or hybrid architecture. Progent can help your company to evaluate the value of Windows Server 2016 for your environment and can help you with any aspect of planning, deploying, managing or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can help you to take advantage of the many innovative disaster recovery and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, VM load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.

  • QuickBooks Pro Consulting Macola Engineer
  • Remote Threat Management Gateway Network Consulting Microsoft Forefront TMG 2010 Integration Support

  • Juniper Firewalls Consultant
    24x7 Juniper NetScreen 5400 Firewall Security Audit Services

    Progent's Juniper-certified NetScreen engineer can assist your company to configure and integrate NetScreen 5200 and 5400 routers, migrate from previous NetScreen devices to more current Juniper products, and repair infrastructure problems in all-Juniper or mixed-vendor environments.

  • Remote Workforce Boise Consultants - Integration Expertise Boise, Ada County, United States Work from Home Employees Boise Guidance - Setup Consulting and Support Services Boise, Ada County
  • Remote Workforce Consulting - Boise - Endpoint Security Systems Consultants Boise Telecommuters Expertise nearby Boise - Security Systems Guidance Ada County Idaho
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  • SMS Upgrade Troubleshooting SMS Server 2003 Upgrade Remote Technical Support
  • SQL 2008 Reporting Services Consult SQL 2008 Analysis Services Services
  • SQL Server Cluster Configuration Clustered Server Technical Support

  • SCCM Support Outsourcing
    SCCM Primary Site Network Consultants

    System Center Configuration Manager automates application and device deployment at scale, centralizes security and compliance settings control, inventories network resources, protects against company data leakage, provides health reporting, allows safe self service, and offers a common control mechanism for managing mixed-operating system networks based on on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM consulting team and Azure cloud specialists can help your organization with any aspect of planning, installing, operating and repairing a System Center Configuration Manager deployment for local, cloud, or hybrid networks.

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  • Microsoft Windows 7 Evaluation On-site Technical Support
    Online Consulting Windows 7 Backup and Restore

    Progent's Microsoft certified engineers can help you to test Windows 7 to verify application compatibility and to determine its speed and stability running with your applications. Progent's consultants can also help you to estimate the potential strategic benefits of moving to Microsoft Windows 7. If you decide that Windows 7 fits your business, Progent can assist you to design and execute a non-disruptive migration to Microsoft Windows 7 from a previous release of Windows.

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  • Small Business Information Technology Outsourcing Small Office Integration Companies
  • Small Office Solution Provider Small Business Networking Company
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  • Network Troubleshooting Technical Support Services
    Network Device Configuration Management Professionals

    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, track, reconfigure and troubleshoot their networking appliances like routers, firewalls, and load balancers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating complex management processes, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that require critical software patches, or identifying the cause of performance issues.

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  • Solaris to Windows Upgrade Consultants Solaris Upgrade Consultant

  • Cisco and Microsoft WannaCry Ransomware Removal Professional
    24 Hour Consulting Services WannaCry Ransomware Cleanup

    Progent provides consulting for security analysis packages such as Microsoft Baseline Security Analyzer for running a variety of automatic system auditing scans to uncover potential security gaps. Progent has broad knowledge of security auditing tools and can help you to make sense of audit reports and respond appropriately. Progent can show you how to build security into your company processes, install auditing software, plan and deploy a secure system architecture, and recommend policies to optimize the security of your IT system. Progent's security professionals are available to show you how to set up a firewall, implement safe remote connectivity to email and data, and install VPN. Progent's accredited security engineers can also test the protection of web applications and can conduct extensive security audits of enterprise-wide security to validate your company's compliance with recognized industry security standards including FISMA, NIST, and ISO.

  • Specialist Lync Server 2013 and Android Microsoft Lync Server Instant Messaging Technology Consulting Services
  • Specialists IP Communications IP Communications Support

  • Citrix Hyper-V Management Specialist
    Citrix Essentials Specialists

    Progent's Citrix-certified experts can assist your organization to evaluate the business value of the various editions of Citrix Essentials for Hyper-V, help you to use Citrix management tools in your Microsoft Hyper-V network, and show you how to use Citrix Essentials to enhance the performance, uptime, flexibility, and recoverability of your virtualized environment while lowering the cost of resources and support and streamlining administrative tasks.

  • Specialists Wi-Fi RF Coverage Maps 802.11x Wi-Fi Site Survey Technical Support
  • Supplemetary IT Staffing for IT Service Organizations Boise Eagle Short-Term IT Staffing Support Services Consultants Boise, ID, U.S.A.

  • Consulting Services Mac Lion Security
    Mac Snow Leopard Security Remote Support

    Progent's certified security consultants can show you how to protect your Mac environment through expert support offerings including running security audits, clean up after virus and denial of service attacks, setting up firewalls, integrating safe off-site and mobile access, deploying automated software for defense against viruses, spam, and directory harvest attacks, and creating a company-wide security strategy adapted for the specific objectives of your corporate information system.

  • Suse Linux, Sun Solaris, UNIX Consulting Services 24x7x365 Red Hat Linux, Sun Solaris, UNIX Remote Support Services Boise Eagle
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  • Unity Integration Services Unified Contact center Professional
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  • WLAN Site Survey Remote Support Services Professional Wi-Fi RF Spectrum Analysis for Wi-Fi
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  • Top Rated Technical Support Services Double-Take Backup
    Technology Consulting Double-Take Replication Manager

    DoubleTake/Carbonite Software publishes a family of products intended to provide small and midsize businesses a range of cost-effective alternatives for backing up and recovering business-critical applications such as Microsoft Exchange, SQL, Blackberry, and Microsoft Office SharePoint. Progentís business continuity planning consultants have extensive backgrounds integrating DoubleTake/Carbonite technology into small business IT systems to create a high level of availability and disaster recovery capability at a budget-friendly price.

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  • Windows 10 Microsoft Deployment Toolkit Consultant Services Microsoft Windows 10 Upgrade Outsourcing Companies

  • Specialists Patch management
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  • Windows 8.1 Wireless Integration Support Windows 8.1 Help Desk IT Consultants
  • Windows SBS Integration Support Engineer Microsoft Small Business Server 2008
  • Immediate Boise Conti Ransomware Operational Recovery Ada County Idaho
  • Windows Server 2016 Hybrid Integration Consultants Windows Server 2016 VM Load Balancing Computer Consulting
  • Windows Server 2016 IT Consultant Boise, Ada County IT Management Microsoft Windows Server 2019 Boise
  • Windows Server 2019 Hybrid Integration IT Consultants Integration Support Windows Server 2019 Live Migration
  • Windows Server 2019 IT Consulting Windows Server 2019 Windows Defender ATP Outsourcing
  • Windows Server 2019 Storage Replica Remote Troubleshooting Expert Microsoft Certified Windows Server 2019 Deduplication Support

  • Microsoft Windows 2000 Support and Integration
    Windows 2000 Support Services

    Progent's Microsoft-certified Windows 2000 Server consultants offer computer help and IT consulting services for the complete line of Microsoft .NET Servers, Windows Server 2000, and Microsoft Windows 2003 Server. Progent's Windows 2000 Server configuration, update, and troubleshooting services include system design, installation, documentation, on-site and off-site technical support, Call Center outsourcing, expert security analysis, turn-key outsourcing, and economical co-sourcing.

  • Windows Server 2022 Clusters Sets Technical Support Services Windows Server 2022 Encrypted Networks Consultancy

  • Windows 2003 Server Technology Consulting
    Largest Windows 2003 IT Consultant

    The knowledge and experience of Progent's certified Windows Server consultants, with an average of over 10 years of support in Microsoft technology, assures you success in identifying the version and set up of Windows 2003 Server that aligns most closely with your company's strategy. Progent can also assist you with planning, deploying, managing and supporting sophisticated information technology solutions based on Windows Server, and can streamline your upgrade from Windows 2000 or Windows NT.

  • Windows and Solaris Network Engineer Top Solaris with Windows Consultant Services
  • Windows and UNIX Consultants Windows and UNIX Specialist
  • iPad Troubleshooting iPad Network Consulting

  • Work at Home Helpdesk Services Setup and Support
    Offsite Workers Helpdesk Consultant

    Progent can provide small and mid-size companies overflow or comprehensive Help Desk support services for telecommuters.

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