For small business computer networks located anywhere in the state of Utah, Progent's Microsoft and Cisco qualified professionals can deliver remote phone help and troubleshooting to resolve your network troubles quickly and affordably. Progent has acquired enterprise-level skills, sophisticated utilities, and support knowledge bases to identify and repair IT problems without the expense and delays normally associated with in-person technical service calls.
If your Utah organization is situated outside of the larger metro areas such as Salt Lake City, West Valley City, Provo, Sandy, or Orem, your local network systems support options may be limited in technical capability, or unavailable during a crisis. This can result in a computer network that is unusable or causing efficiency loss due to technical problems persisting for too long. Progentís group of seasoned network consultants average more than ten years of real-world IT industry experience, in the trenches of IT support, performing a large variety of technical projects for a diverse range of customers. This means you obtain not only the technical expertise needed for the job, but an expert with proven methods for applying that expertise to provide affordable network solutions.
Easy Sign-on and Billing Structure
Progent's simple by-the-minute billing policy has no complex contracts, retainers or hidden charges. Many other companies have minimum charges or other additional fees that increase service. For remote support during normal business hours, you only pay for the actual time spent resolving your problem. If it only requires ten minutes to fix your issue, then you are only charged for ten minutes. For regularly scheduled onsite service work booked more than twenty-four hours in advance, you are billed only for the time when a Progent consultant is actually on-site solving your problems. Just Progent's value priced per-minute rate. For emergency same-day onsite service calls, you may be billed for our engineerís travel time, but not a higher emergency rate. Since Progent has a large pool of consultants located throughout the entire San Francisco Bay Area service territory, an available consultant is typically close by to help. Progent can also dispatch on-premises service to most zip codes in the U.S. within one business day of receiving a service request. Progent's remote support group has delivered assistance to small businesses in every state in the U.S (Refer to Progent's nationwide testimonials.)
NetApp MetroCluster High-Availability and Disaster Recovery Software
NetApp MetroCluster is a disaster recovery software suite that combines array-based storage clustering along with replication to provide fast, zero data loss disaster recovery (DR) between datacenters located as far as 300km apart. Progent can provide online or on-premises access to a NetApp MetroCluster consultant who can assist you to design, deploy, manage, update, test and troubleshoot a disaster recovery system built around NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster environment that aligns with your functional requirements and IT budget. Progent can ensure you adhere to leading practices for installing your MetroCluster environment by delivering guidance with procedures such as assigning shelf IDs, determining aggregate and plexes layout, setting up FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning Cisco and Brocade switches, designing a tiebreaker, setting up a TCP/IP configuration replication network between your storage clusters, and verifying your DR solution to show adherence with industry standards and government requirements.
Examples of Remote Consulting Services Available from Progent for Cisco Routers
Among the common remote Cisco router consulting services offered by Progent are setting up domain name, IP addressing, routing tables, NTP, and user accounts; configuring HSRP, aggregate routing, static to EIGRP redistribution, and static route injection into OSPF; reviewing policy based routing to MPLS, routing maps, and BGP peering; updating router's IOS image; setting up and confirming failover; troubleshooting VPN tunnel issues; creating a network diagram and documenting router setup; plus security and disaster recovery strategy.
MySQL Software Development and DBA Consulting
Progent's MySQL software programmers, database architects, and DBAs can provide affordable remote DBA or application programming services and can help businesses of any size to integrate and maintain MySQL within a reliable IT infrastructure that offers high levels of performance, scalability, and security. Progent also has experience helping companies migrate databases from Oracle to MySQL.
ProSight Data Protection Services Managed Backup and Recovery
ProSight Data Protection Services cloud backup and disaster recovery offers small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid recovery of critical data, applications and VMs that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical data. Find out about Progent's complete ProSight family of low-cost outsourced network management services for small and medium-size businesses.
Part-time Chief Information Officer Support Services
Progent can supply organizations with an IT management expert who can function as a temporary or part-time CIO. This veteran technology executive can offer strategic direction to assist you to integrate sensible IT products to enhance business processes so they align more closely with your corporate objectives. Your company can create and install a well thought out IT strategy without incurring the expense of a full-time Chief Information Officer. Vital tasks Progent's part-time Chief Information Officer can perform include strategic planning, establishing IT budgets, building models for TCO and ROI, reengineering business processes, reviewing contracts with suppliers, defining security policies, monitoring service level agreements, automating data center management, software revision control, IT asset documentation management, and disaster recovery planning.
Progent's Integration and Development Services for Microsoft SQL Server 2016
Microsoft SQL Server 2016 offers major improvements in speed, capacity, security and compliance, high-availability, mobile computing support, plus built-in business intelligence. New features include PolyBase for processing relational and non-relational databases simultaneously for data warehousing, R language integration, Dynamic Data Masking, Mobile Reports, and seamless control over on-premises and cloud-resident resources. Progent's Microsoft-certified SQL Server 2016 consultants can provide online and onsite expertise to help businesses of any size to design, deploy, administer or debug any edition of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with all key Microsoft platforms such as Windows Server and Hyper-V, Exchange, SharePoint Server, Microsoft Dynamics ERP, Skype for Business, and SCOM.
Broad Expertise in Microsoft's Popular Server Solutions
Progent's team of IT consulting experts can help large businesses to architect, set up, and support major rollouts of key Microsoft technology by providing services like Active Directory configuration, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration, Exchange Server 2010 troubleshooting, SharePoint Server 2013 design and installation, Microsoft Skype for Business planning and deployment consulting and Microsoft Lync Server 2013 management, plus SQL Server 2016 integration and development and Microsoft SQL Server 2014 database administration. Progent has worked with some of the world's largest companies to integrate technology based on Microsoft products and offers branch office IT supports for enterprises with branch offices in the San Francisco Bay Area or larger cities throughout the United States.
Wi-Fi Site Survey
Progentís Wireless Site Survey helps you to design and implement an 802.11a,b,g,n or 802.11ac (Wi-Fi) wireless network optimized for your facilities, providing you a wireless solution that delivers the reception, performance, load-handling capability, QoS, data protection, and hand-off ability your company requires. Progent's Wireless Site Survey services are available either as an economical online service or as a more comprehensive onsite service. Progentís onsite survey features physical inspection, spectrum and data protection assessment of your current wireless network, evaluation of your site's layout, measuring for RF interference, RF propagation modeling, identification of optimum placement for client-requested Wireless Access Points including Aironet indoor and outdoor APs, Cisco Meraki cloud-managed APs and Apple AirPort equipment, and a detailed document describing the new wireless network.
SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco-certified SIP infrastructure experts and Cisco CUBE configuration experts can help you to plan, integrate, manage, debug and enhance Cisco's SIP (Session Initiation Protocol) infrastructure solutions and Cisco's CUBE-based IP PSTN trunks. Progent offers affordable online or on-premises expertise to assist businesses to migrate efficiently to a modern communications network that delivers fast ROI. Progent's certified Microsoft collaboration experts can assist you to set up connections between Cisco's CUBE Session Border Controller and Microsoft's rich media platforms such as Skype for Business or Lync Server for access to a SIP-based IP PSTN trunk.
Affordable Support Solutions
Many small companies utilize poor metrics when shopping for a computer network consultant. Cost per hour is seldom a good measure for value. A consultant with inadequate experience can take many times longer to perform the same job than a seasoned IT professional. For example, billing a third less per hour, but taking three times longer for the same job is not a deal. Still worse, a badly architected or configured network infrastructure that is unstable and difficult to administer or upgrade can cost a business many times over its initial price due to lost productivity. Progent's client testimonials from satisfied companies throughout the United States indicate the effectiveness of Progent's support model and the expertise of Progent's team of engineers.
Cisco IOS Upgrade Support
If you incorporates Cisco appliances, you may be using an outdated release of IOS, the control software used in almost every Cisco router and current Cisco switches. Cisco often offers upgrades to IOS to fix bugs, shore up security vulnerabilities, or add features. However, updating IOS or other Cisco control software can be a challenge, depending on your Cisco appliance and your system infrastructure. As an example, there could be limited local Flash storage that might cause a new OS release to execute improperly. Progent's Cisco CCIE-certified network engineers can provide a broad array of services associated with upgrading Cisco IOS software or any Cisco software platform such as IOS XR, CallManager or Unified Communications Manager (CUCM). Progent can run inventories of your router software, recommend appropriate upgrades, prepare Cisco appliances, transfer images/, configure and verify your Cisco software, optimize performance, resolve issues, and train your IT managers how to get the benefits of all important new functions.
Progent's Consulting and Training Services for Microsoft Office Desktop and Office 365
Progent's certified Microsoft Office and Office 365 experts can assist businesses to incorporate Office desktop and Microsoft Office 365 apps including Office Excel, Word, PowerPoint, Microsoft Outlook, Microsoft Access, Project and OneNote into a cohesive productivity solution that provides fast ROI and enables improved business results. Progent can help you to integrate Office or Office 365 apps with each other and with additional key Microsoft platforms including SharePoint Server, Exchange Server and Microsoft SQL Server running locally or in the cloud. Progent can also help you to fix compatibility issues between different releases of Microsoft Office desktop and offers live online Microsoft Office and Office 365 training to individuals or teams.
Contact a Progent Network Support Expert
To learn how you can contact a Progent computer consultant for remote or on-premises expertise in , call 1-800-993-9400 or visit Online Computer Support.