Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way through a target network. Because of this, ransomware assaults are commonly launched on weekends and at night, when IT staff may be slower to become aware of a break-in and are least able to organize a quick and forceful response. The more lateral movement ransomware is able to manage within a target's system, the more time it takes to recover core operations and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to guide you to take the urgent first step in responding to a ransomware attack by stopping the bleeding. Progent's remote ransomware engineer can help businesses in the Vacaville area to identify and quarantine infected servers and endpoints and guard clean resources from being penetrated.

If your network has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Vacaville
Current variants of ransomware such as Ryuk, Maze, DopplePaymer, and Nephilim encrypt online data and infiltrate any available system restores. Data synched to the cloud can also be corrupted. For a poorly defended environment, this can make automated restoration almost impossible and basically sets the datacenter back to the beginning. Threat Actors, the hackers responsible for ransomware assault, insist on a settlement payment for the decryption tools required to recover scrambled files. Ransomware attacks also attempt to steal (or "exfiltrate") files and TAs demand an extra payment for not publishing this information on the dark web. Even if you are able to restore your system to an acceptable date in time, exfiltration can be a major problem depending on the nature of the downloaded data.

The recovery process subsequent to ransomware penetration has several crucial phases, most of which can be performed in parallel if the recovery team has a sufficient number of members with the necessary experience.

  • Containment: This urgent first response requires arresting the sideways spread of ransomware within your network. The longer a ransomware assault is permitted to run unchecked, the more complex and more expensive the restoration effort. Recognizing this, Progent maintains a 24x7 Ransomware Hotline staffed by veteran ransomware recovery experts. Quarantine activities include isolating affected endpoints from the rest of network to restrict the contagion, documenting the environment, and protecting entry points.
  • Operational continuity: This involves bringing back the IT system to a minimal useful level of capability with the least delay. This process is usually at the highest level of urgency for the targets of the ransomware assault, who often see it as an existential issue for their business. This project also requires the widest range of IT abilities that cover domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and smart phones, databases, office and mission-critical applications, network topology, and protected remote access. Progent's recovery experts use advanced collaboration tools to organize the complex restoration effort. Progent appreciates the importance of working rapidly, tirelessly, and in unison with a client's managers and network support group to prioritize activity and to put critical services back online as fast as feasible.
  • Data restoration: The work necessary to recover files damaged by a ransomware assault depends on the state of the systems, how many files are encrypted, and which recovery techniques are needed. Ransomware attacks can destroy critical databases which, if not gracefully closed, might need to be rebuilt from the beginning. This can include DNS and AD databases. Exchange and SQL Server depend on Active Directory, and many ERP and other business-critical applications depend on SQL Server. Some detective work could be needed to find clean data. For example, undamaged Outlook Email Offline Folder Files may exist on staff PCs and laptops that were not connected during the ransomware attack.
  • Deploying modern antivirus/ransomware defense: Progent's ProSight Active Security Monitoring offers small and mid-sized businesses the advantages of the identical AV technology implemented by some of the world's largest enterprises including Walmart, Visa, and NASDAQ. By delivering in-line malware blocking, classification, mitigation, recovery and analysis in one integrated platform, ProSight Active Security Monitoring cuts total cost of ownership, simplifies management, and promotes rapid recovery. The next-generation endpoint protection (NGEP) incorporated in ProSight ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
  • Negotiating a settlement with the threat actor (TA): Progent has experience negotiating ransom settlements with hackers. This calls for working closely with the victim and the cyber insurance carrier, if any. Activities consist of establishing the type of ransomware used in the assault; identifying and making contact with the hacker persona; testing decryption capabilities; budgeting a settlement with the victim and the cyber insurance carrier; negotiating a settlement and schedule with the TA; confirming adherence to anti-money laundering (AML) regulations; overseeing the crypto-currency disbursement to the TA; receiving, learning, and using the decryptor utility; debugging decryption problems; building a clean environment; mapping and connecting drives to match exactly their pre-encryption state; and restoring machines and software services.
  • Forensic analysis: This process involves discovering the ransomware attack's storyline throughout the targeted network from beginning to end. This audit trail of the way a ransomware attack progressed within the network assists you to assess the damage and uncovers gaps in security policies or processes that should be corrected to prevent later breaches. Forensics involves the examination of all logs, registry, GPO, AD, DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to detect variations. Forensics is commonly assigned a top priority by the cyber insurance provider. Since forensics can take time, it is essential that other key recovery processes such as operational continuity are performed concurrently. Progent maintains a large roster of IT and security experts with the knowledge and experience required to perform the work of containment, business continuity, and data recovery without interfering with forensics.
Progent's Background
Progent has delivered remote and on-premises network services throughout the United States for more than 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SBEs) includes professionals who have earned advanced certifications in foundation technology platforms such as Cisco infrastructure, VMware virtualization, and major Linux distros. Progent's data security consultants have earned internationally recognized certifications including CISM, CISSP, and CRISC. (See certifications earned by Progent consultants). Progent also has guidance in financial and Enterprise Resource Planning application software. This scope of skills gives Progent the ability to salvage and consolidate the surviving parts of your network after a ransomware intrusion and reconstruct them quickly into a functioning network. Progent has collaborated with top cyber insurance providers including Chubb to help businesses recover from ransomware assaults.

Contact Progent for Ransomware System Restoration Services in Vacaville
For ransomware system recovery consulting in the Vacaville metro area, phone Progent at 800-462-8800 or visit Contact Progent.



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    Progent's Microsoft consultants can provide in-depth support in implementing, operating and troubleshooting all versions of Microsoft Project Server and can deliver a broad variety of cost-effective remote consulting services based on industry best practices to assist organizations of all sizes to receive all the benefits of this powerful project management solution. Services available from Progent include solution planning, installation and migration, strategies for safe collaboration among onsite and offsite users, network optimization, and customized webinar training classes.

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    Progent can help you to plan and carry out an efficient migration from on-premises Active Directory to cloud-hosted Azure AD or to a hybrid solution that uses Azure AD DS and Azure AD Connect to unify identity and access services across on-premises and cloud assets.

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    Progentís IT outsourcing packages offer affordable network consulting for medium-size businesses. Whether it includes designing network architecture, creating an internal Help Desk or outsourcing a one, rolling out a new e-mail platform, monitoring your network, or building an on-line business solution, outsourcing your IT technical services can smooth out costs and minimize risks, allowing IT support expenses to increase in a more linear and manageable manner than is feasible by amassing a bulky, knowledgeable in-house network support organization. Progentís Outsourcing White Paper and datasheets show how Progent can help you build a secure and highly available system foundation for your critical Windows-based business software including Windows 2008, Exchange Server, and Microsoft SQL Server.

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    24/7 SQL Server Analysis Services Online Troubleshooting

    Progent can provide the expertise of certified consultants as well as experienced database application programmers, DBAs, project managers, network infrastructure architects, business continuity specialists, and certified data security consultants to assist you to evaluate the likely benefits of Microsoft SQL Server 2012 for your organization, set up test systems at your site or at Progent's lab, plan and carry out an efficient migration to SQL Server 2012 from previous releases of SQL Server or from other RDBMS platforms, and configure an efficient and secure network infrastructure that lets you maximize the business benefit of Microsoft SQL Server 2012.

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  • 24 Hour Online Support SPS 2016
    SharePoint Server Consultant Services

    Progentís Microsoft-certified consultants can provide small and midsize businesses computer consulting, support, and troubleshooting services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an advanced portal platform for efficiently connecting people, groups and data. SharePoint Portal Server provides a central location for your employees or clients to access, manage, distribute and interact with useful information, documents, and applications and to interact with one another. It allows quicker and better decisions, more efficient access across teams and more streamlined business practices. The main goal of SharePoint Server is to bring together, in a relevant way, all of the diverse sources of knowledge available within and without a business network. Windows SharePoint Services join workers, clients, workgroups and major tasks with the data theyíve developed in a way that makes data easy to locate, retrieve and re-use.

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  • Technical Consultant SCDPM 2012 and Windows Server 2012
    SCDPM 2012 and Exchange DAGs IT Consultants

    Progent's Microsoft-certified consultants offer remote or onsite support to assist organizations of all sizes to plan, deploy, administer, and troubleshoot a backup-and-restore system based on System Center 2012 Data Protection Manager. Progent's consultants can assist you to migrate from older versions of Data Protection Manager or from a different backup system, and Progent can optimize your SCDPM 2012 implementation for onsite, cloud, or hybrid environments. Progent can provide occasional support for resolving particularly challenging problems, or full project management support. Progent can also assist you to design SCDPM 2012 into a comprehensive disaster recovery plan.

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  • Upgrade Consultants Exchange 2003 Server
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    Progent's Microsoft certified support team can show you how to design and deploy a smooth in-place Microsoft Exchange 2003 upgrade plan that avoids network downtime, reduces long-term support requirements, and makes your Exchange 2003 Server easy to administer. For complicated multi-server or multi-site migrations, Progent offers the background to complete your project quickly and affordably. Progent's Exchange Server 2003 help, repair, and design offerings include expertise with the integration of outside vendor add-ons to Microsoft Exchange 2003 Server that are in keeping with your business goals.

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    NetApp MetroCluster Troubleshooting Consultants

    Progent can provide enterprise clients the services of a certified NetApp consultant to deliver online or on-premises expertise for NetApp's complete portfolio of SAN storage products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod private cloud infrastructure, SnapMirror data replication, SnapVauly incremental D2D backup, Virtual Storage Console (VSC) for VMware, MultiStore/vFiler for secure IP space separation, OnCommand Reporting and Insight analytics, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage lines. Components of NetApp SAN solutions supported by Progent include SAN dsign, cloud integration, virtualization, migrations, transparent updates, storage management, information assurance, high availability, and troubleshooting. Progent can provide Level 3 support to help you to take care of problems with NetApp SAN environments quickly and affordably based on leading practices.

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