Expanding your telecommuter workforce can have a major effect on IT infrastructure, cybersecurity, and company workflows. Progent has 20 years of background helping businesses of all sizes to design, configure, manage, tune, and troubleshoot IT environments that support a remote workforce. Progent can assist your Vacaville organization to select the right tools and adhere to best practices in building and maintaining a secure virtual office ecosystem for telecommuters that facilitates teamwork and returns maximum value. Progent can provide support services ranging from on demand expertise for getting you over occasional IT roadblocks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can assist Vacaville, California businesses to succeed with any facet of creating a high-functioning work-from-home ecosystem by providing infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Help Desk outsourcing, data security, backup/restore solutions, and centralized management.

Help Desk Call Center Support for At-Home Workers
A fast, organization-wide transition to a teleworker workforce, which might be activated by a pandemic or as part of a business continuity preparedness plan, can overstretch even a well-staffed internal Call Center. Progent's Help Desk Call Center services allow businesses of any size to outsource or expand their Call Center with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Desk services leverage Progent's nationwide network of online IT support specialists combined with enterprise-class trouble ticketing and tracking technology to provide an affordable, advanced Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 desktop support from initial help requests to trouble ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables telecommuters to monitor or edit their active trouble tickets, enter information, and append screen captures and relevant files. Technical support services are provided at a significant price reduction off Progent's normal Level 1 technical service rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT specialists to deal with complex problems. To learn more, visit Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Call Center Augmentation Service enables your company to expand your existing Help Desk Call Center team by splitting responsibilities for Help Desk Call Center support services seamlessly between your regular IT support organization and Progent's extensive roster of desktop support engineers and subject matter specialists. Progent's shared Help Desk Call Center service is based on a collective support solution based on the leading professional services automation (PSA) platform for handling help requests and trouble tickets, assigning ownership, tracking progress, and generating reports. For information about how Progent's Call Center Augmentation Services can enable your business to deliver best-in-class technical support to your from-home workers, see Progent's Help Desk Call Center supplementation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and managing an efficient telecommuter environment for your Vacaville, California organization, phone 1-800-993-9400 or go to Contact Progent.