Value Pricing for IT Outsourcing
Progent bills at a competitive by-the-minute rate for consulting support. Customers are not forced to spend money on retainers or minimum commitments that could cause buying consulting that is never provided. Progent offers an extended hours online support program and does not bill for driving time except for emergency support where onsite labor is under 4 hours.

Key features and benefits of Progent's value pricing include:

  • Competitive By-the-Minute Rates
    Progent bills at competitive per minute rates for access to proven support professionals. Progentís Microsoft and Cisco qualified consultants are quick, efficient, and experienced. By charging a reasonable by-the-minute rate and resolving issues quickly, Progent gives small and mid-size companies the best ROI available in Northern California for network consulting.

  • Simple Engagement Model with No Retainers or Surcharges for Standard Services
    Progent's streamlined by-the-minute engagement model requires no complicated service agreements, retainers, or hidden charges for support services provided during normal working hours. Many support firms have minimum charges or similar added charges that push service costs. For remote support, you are billed just for the logged minutes Progent spends dealing with your technical issues. If it only requires a few minutes to solve your problem, then you only pay for those few minutes. For scheduled on-site service calls booked more than one day ahead, you pay just for the time when our expert is there on location solving your technical issues. No on-site charges, driving fees, or expenses. Simply our low per-minute rate. For urgent immediate on-site service calls, you could have to pay for the Progent engineer's travel time, but never an increased emergency rate. Because Progent offers a large pool of expert consultants situated throughout the Northern California service territory and in major cities throughout the United States, a capable expert is normally close by to assist you.

  • Low Overhead Through Leveraged Technology
    Progent delivers services as efficiently as feasible so as to come up with fast, affordable solutions. By leveraging the latest technology, Progent streamlines service logistics and reduces administrative overhead. Progent's remote support and automated monitoring push support costs down significantly by resolving anomalies fast and avoiding serious breakdowns. Progent's efficient virtual office network enables Progent's consultants to spend more time on fixing information technology issues and spend less time on logistics. Progent's unique internal support database allows Progent's consultants to analyze and resolve problems quickly and to collaborate with colleagues to find best-of-breed solutions.

  • Remote Support
    Progent is a pioneer in delivering protected remote help to business information systems anywhere. When performed correctly, online service offers significant productivity enhancements and cost reductions by solving issues in a fraction of the time that would be needed for an on-premises service visit. Progent's online service professionals are able to solve problems rapidly, and Progent's by-the-minute billing scheme for remote service protects clients from paying for support that is never delivered.

  • Proactive Monitoring
    ProSight WAN Watch is a cloud-based network infrastructure management service that provides an affordable solution for small and mid-size organizations to monitor and manage network devices such as routers and switches, firewalls, and Wi-FI access points plus servers, desktops, smartphones and other networked devices. Progent's ProSight LAN Watch server and desktop monitoring service can monitor the health of your critical servers and desktops, alert you to imminent problems, track warranties and software patches, and generate built-in and custom performance reports. Progent's 24x7 remote network monitoring and reporting services based on Microsoft System Center Operations Manager can help you detect and resolve potential network problems before they can cause network downtime. Progent offers expertise with System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring and analytics as well as Microsoft System Center 2012 Operations Manager monitoring and reporting.
For detailed information concerning Progent's network service packages, refer to Progent's IT Support Outsourcing Fact Sheets, available in Adobe Acrobat format for easy printing.

For an example of how Microsoft Operations Manager helped a San Francisco Bay Area business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

If you currently need technical help with your small business network, call 1-800-993-9400 or visit Contact Progent.

© 2002-2019 Progent Corporation. All rights reserved.

More topics of interest:

An index of content::

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Progentís Microsoft-certified experts offer companies of any size consulting, technical support, and application development services for SharePoint Server and SharePoint Online. Microsoft SharePoint is an advanced collaboration platform that utilizes web-based technology for efficiently coordinating people, teams and information. SharePoint offers a central spot for your workers or customers to access, manage, share and manipulate useful information, documents, and software and to interact with other people. SharePoint allows faster and more intelligent decisions, more effective sharing across groups and more streamlined business practices. Windows SharePoint Services connect workers, customers, teams and major tasks with the information theyíve created in a way that makes data convenient to locate, download and re-use. Progent's certified SharePoint consultants can help you to manage your existing SharePoint solution or upgrade to the latest version of SharePoint Server or to SharePoint Online.

Arizona - Phoenix, AZ, Tucson, AZ, Mesa, AZ, Glendale, AZ, Scottsdale, AZ Computer Services Phoenix, Maricopa County, Arizona Consultant
Atlanta, Fulton & Dekalb County, Georgia Upgrading Security Consulting Services
Apple Macintosh Network Consultant
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Progent's Mac networking engineers can help you with a wide range of network foundation issues including system architecture, remote and mobile access, internetwork communication, protection, and new technologies such as Voice over IP and high-speed wireless connectivity. For business networks built solely on Mac OS X or for systems incorporating a mix of Mac, Linux and Windows powered servers and desktops, Progent has the experience and depth to deal with the challenge of planning, integrating, and supporting a network infrastructure that is robust, safe, efficient and supportive of your business goals. Progent can show you how to configure Appleís Xserve enterprise servers, Apple's Xserve RAID non-stop storage products, and Apple's Xsan storage area network systems. Progent can also give you access to skilled experts to support Cisco routers and switches.

Austin Small Office Network Consulting Austin, Texas On-site Support
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Progent offers the part-time services of a seasoned CIO to provide a broad perspective to help your company select and support network solutions to match your current situation and that can serve as a firm basis for your growth. Progent's part-time or temporary Chief Information Officer services offer economic advantages to organizations trying to maximize the impact of their IT expenditures but who are unable or hesitant to take on another high-level manager to their head count. Because Progent is vendor-neutral, with a large team of engineers certified to support all leading OS platforms and networking technologies plus a wide range and business software, Progent is in an ideal position to provide objective recommendations along with expert technical help for creating IT systems that fit the particular needs of your organization.

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Progent's Microsoft-certified Windows Server 2000 experts offer network help and IT consulting services for the entire line of Microsoft .NET Servers, Windows Server 2000, and Microsoft Windows Server 2003. Progent's Windows Server 2000 integration, optimization, and support offerings include system planning, deployment, documentation, on-site and off-site technical support, Call Center outsourcing, expert security consulting, full service outsourcing, and economical co-sourcing.

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The current Cisco ASA 5500-X Series Next-Generation Firewalls with Firepower Services provide significantly more bang for the buck than Cisco's legacy PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX security appliances for new installations. Progent's Cisco-qualified CCIE network experts can help your company to manage your legacy PIX or Cisco ASA 5500 firewalls and upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to plan, configure, optimize, administer and debug firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services.

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Microsoft allows you to create seamless hybrid environments that integrate Office 365 Exchange Online and on-premises Exchange deployments. This permits you to have specific mailboxes located at your on-premises datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified Exchange consultants can assist you with any phase of designing, implementing and debugging your hybrid Office 365/Exchange solution. Progent's Exchange consultants can deliver occasional expertise to help you resolve challenging technical bottlenecks and also can provide extensive project management outsourcing or co-sourcing to ensure your hybrid Office 365/Exchange solution is successfully completed on time and within budget.

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E-Mail Guard is Progent's economical antispam and virus defense managed service that offers small companies enterprise-quality defense from spam, viruses, directory harvesting, and other forms of email-borne attacks on IT systems. E-Mail Guard is built on Postini's perimeter management technology, a full suite of web-managed antispam and virus defense services that ward off email attacks before they can breech the company firewall. Perimeter Manager also lets administrators track and control their email systems, irrespective of server platform, hardware type, or data center location.

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Altaro VM Backup software offers small organizations a dependable and budget-friendly platform for backing up and restoring Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be used for on-premises, offsite, multi-site, and cloud architectures and also supports low-cost cloud backup to Azure Block Blob storage. Headline capabilities include industry-leading inline deduplication to cut backup storage requirements, Continuous Data Protection (CDP) with backup spacing as low as five minutes for reducing your exposure to data loss, military-grade encryption, granular recovery options for individual files and emails, support for Windows Server CSV and for vCenter for handling larger environments, and support for Microsoft VSS technology to back up live virtual machines with zero downtime. Progent is an Altaro partner and offers a wide array of services to help you to plan, install, optimize and troubleshoot a backup and disaster recovery system powered by Altaro VM Backup software.

New York, NY Migration Help New York Design
Microsoft Access RDP Technology Professional
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Progent offers economical online support for all releases of Office Access including Access desktop and Access Web App and can provide advanced help for application development, database conversion, performance tuning, report design, and maintenance. Progent also can provide custom online classes for Office Access application programming and database management.

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Progent's certified engineers offers remote and onsite consulting services to help you to administer, maintain, and troubleshoot PCs powered by Microsoft Windows 7 and also offers assistance with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent can provide support for change management, data and identity protection, backup and restore, remote connectivity, mobile device integration, Wi-Fi network design, and 24x7 network monitoring.

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Progentís non-stop inter-site connectivity and 24x7 system infrastructure professionals can help small companies achieve non-stop Interoffice connectivity through redundant networks featuring transparent failover. Progentís CCIE engineers can plan and implement high-availability Inter-office connections supported by fault tolerant EIGRP routers or fault tolerant OSPF configurations of Cisco routers. Progent can demonstrate how multi-path connectivity and automatic fail-over can provide economical 24x7 interoffice connectivity.

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Citrix has developed a comprehensive family of products that deliver enterprise-grade manageability, expandability, and performance for virtualizing servers and for centralized delivery of virtual Windows desktops and applications. For delivering virtualized desktops and applications, Citrix has developed XenDesktop and XenApp. For making and administering virtual servers, Citrix has developed Citrix XenServer and Citrix Essentials. Progent's Citrix-certified engineers can assist you to evaluate the business advantages of Citrix virtualization products and can help you plan, test, implement, troubleshoot, and support Citrix solutions.

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Progent provides Windows 2003 Cluster Server expertise to help your business implement fault-tolerant clustered servers that can deliver 100% uptime. Windows cluster servers for high-availability systems include Microsoft Windows 2003 Cluster Server, Microsoft SQL Cluster, and Exchange Cluster Server. By showing you how too build zero-downtime server clustering environments around Microsoft Windows Clustered Server 2003, Progentís qualified Windows professionals make sure that your non-stop clustered servers are configured to optimize the competitive value of your IT network.

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Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save up to 50% of the time spent trying to find vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it.

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Progent's Network Help Desk Call Center Outsourcing Services for PC desktop technical support are designed especially for small organizations who need immediate access to a Help Desk Service Center with expert phone support and effective escalation options but who have to operate within a modest network support budget. Key features of Progent's Help Desk Outsourcing Services include: Help Desk Call Center Support, Secure Remote Access Provisioning, System Assessment, Problem Escalation, Virtual Help Desk Call Center Support, By-the-Minute Billing, and Helpdesk Software Selection and Integration.

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E-Mail Guard is a complete solution for blocking spam and virus attacks. E-Mail Guard handles the security and management of corporate email by providing continually improved spam and virus filtering, policy administration, content testing, and protection against email-borne DHA and DoS attacks. E-Mail Guard also includes monitoring, management and reporting tools as well as outbound email filtering to let you fix your email system and define and enforce corporate security policy.

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Progent offers advanced remote support services to help companies connect their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can help you to plan and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that combine physical IT assets along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of public cloud integration support services such as Microsoft Azure enterprise hybrid cloud planning and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing high-level consulting support online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.

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For custom program development, Progent can provide software design experts to produce line-of-business applications in areas such as eCommerce, web development, Microsoft Dynamics products such as Great Plains Software accounting system, and custom management reports based on Crystal Reports, Microsoft Access, or FRx Reports. Progentís experts can use Microsoft IIS to build company-specific eCommerce applications based on Microsoft ASP.NET. Also, Progent can provide experts in a broad array of custom program development environments including SQL Server and Delphi. For made-to-order e-Commerce programming, Progent also offers expertise in custom Microsoft Access, custom Microsoft Visual Basic, custom Excel, and any other specialized development based on any Microsoft development platform.

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Les Kent has a 35-year track record of effective technology integration, executive management, marketing, and operations. He has shown a talent for developing elegant information technology solutions while working as a network designer, programmer, project manager, deployment expert, and troubleshooter for small companies, new ventures, and global enterprises.

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Meraki Wi-Fi AP Support and Setup
Meraki Wi-Fi AP Management Integration Services in Irving, Texas

Progent's Cisco Meraki Wi-Fi access point consultants offer online and onsite support to assist organizations of all sizes to plan, deploy, manage, upgrade or repair Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can assist you to set up and support Cisco's Meraki-based wireless networks for environments that range from a teleworker's home or a remote office to a large campus or a nationwide enterprise. Progent can also help you to configure additional Cisco products such as switches, routers and firewalls to build a cohesive ecosystem that delivers the same connectivity, performance, security compliance, manageability and availability for wired and Wi-Fi clients regardless of their location or computing device.

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