Value Pricing for IT Outsourcing
Progent bills at a competitive by-the-minute rate for consulting services. Clients are not forced to spend money on sign-up fees or minimum commitments that could cause paying for support that is never provided. Progent offers an after-hours remote support program and does not charge for driving time with the exception of emergency help in which on-site labor is less than 4 hours.

Key features and benefits of Progent's value pricing include:

  • Competitive By-the-Minute Rates
    Progent charges competitive by-the-minute rates for the services of proven support professionals. Progentís Microsoft and Cisco certified engineers are fast, effective, and experienced. By billing at a competitive per-minute rate and resolving problems quickly, Progent offers small and mid-size companies the top return-on-investment you can find in Northern California for IT support.

  • Simple Engagement Model with No Retainers or Surcharges for Standard Services
    Progent's streamlined by-the-minute engagement model demands no complicated contracts, minimum commitments, or concealed surcharges for services delivered during regular business hours. Many service firms have minimum commitments or similar added fees that inflate service bills. For remote help, you are billed only for the actual time Progent uses working on your technical issues. If it only takes ten minutes to resolve your problem, then you only pay for those minutes. For scheduled on-location support calls reserved more than one day ahead, you pay just for the period when Progent's consultant is actually on site fixing your problems. No on-location surcharges, driving time, or expenses. Just Progent's low by-the-minute rate. For emergency same-day on-premises service jobs, you could have to pay for the Progent consultant's travel time, but not at a higher emergency rate. Because Progent maintains a large team of expert consultants situated across the Northern California area and in major cities across the United States, a capable expert is normally close by to assist you.

  • Low Overhead Through Leveraged Technology
    Progent provides support in the most efficient way possible so as to come up with fast, affordable solutions. By leveraging the latest technology, Progent trims the costs from support logistics and reduces administrative expenses. Progent's online help and automated monitoring push support bills down significantly by handling anomalies quickly and preventing catastrophic failures. Progent's sophisticated virtual office environment allows Progent's support staff to concentrate on fixing information technology problems and spend less time on travel. Progent's unique internal support database allows Progent's consultants to analyze and resolve problems quickly and to collaborate with colleagues to find best-of-breed solutions.

  • Remote Support
    Progent is a pioneer in delivering secure remote support to business networks worldwide. When performed properly, remote service provides dramatic productivity improvements and cost reductions by dealing with issues in a small percentage of the time that would be needed for an on-site support visit. Progent's remote service professionals know how to solve problems quickly, and Progent's by-the-minute billing scheme for online help protects clients from having to pay for support that is never provided.

  • Proactive Monitoring
    ProSight WAN Watch is a cloud-based network infrastructure management service that provides an affordable solution for small and mid-size organizations to monitor and manage network devices such as routers and switches, firewalls, and Wi-FI access points plus servers, desktops, smartphones and other networked devices. Progent's ProSight LAN Watch server and desktop monitoring service can monitor the health of your critical servers and desktops, alert you to imminent problems, track warranties and software patches, and generate built-in and custom performance reports. Progent's 24x7 remote network monitoring and reporting services based on Microsoft System Center Operations Manager can help you detect and resolve potential network problems before they can cause network downtime. Progent offers expertise with System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring and analytics as well as Microsoft System Center 2012 Operations Manager monitoring and reporting.
For additional information concerning Progent's IT support outsourcing, refer to Progent's IT Support Packages Datasheets, downloadable in Adobe Acrobat files for easy printing.

For an example of how Microsoft Operations Manager helped a San Francisco Bay Area business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

If you currently need technical help with your small business network, call 1-800-993-9400 or visit Contact Progent.

© 2002- 2019 Progent Corporation. All rights reserved.

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