Value Pricing for IT Outsourcing
Progent bills at a competitive by-the-minute rate for consulting support. Customers are not forced to spend money on retainers or minimum commitments that could cause buying consulting that is never provided. Progent offers an extended hours online support program and does not bill for driving time except for emergency support where onsite labor is under 4 hours.
Key features and benefits of Progent's value pricing include:
For detailed information concerning Progent's network service packages, refer to Progent's
IT Support Outsourcing Fact Sheets, available in Adobe Acrobat format for easy printing.
- Competitive By-the-Minute Rates
Progent bills at competitive per minute rates for access to proven support professionals. Progentís Microsoft and Cisco qualified consultants are quick, efficient, and experienced. By charging a reasonable by-the-minute rate and resolving issues quickly, Progent gives small and mid-size companies the best ROI available in Northern California for network consulting.
- Simple Engagement Model with No Retainers or Surcharges for Standard Services
Progent's streamlined by-the-minute engagement model requires no complicated service agreements, retainers, or hidden charges for support services provided during normal working hours. Many support firms have minimum charges or similar added charges that push service costs. For remote support, you are billed just for the logged minutes Progent spends dealing with your technical issues. If it only requires a few minutes to solve your problem, then you only pay for those few minutes. For scheduled on-site service calls booked more than one day ahead, you pay just for the time when our expert is there on location solving your technical issues. No on-site charges, driving fees, or expenses. Simply our low per-minute rate. For urgent immediate on-site service calls, you could have to pay for the Progent engineer's travel time, but never an increased emergency rate. Because Progent offers a large pool of expert consultants situated throughout the Northern California service territory and in major cities throughout the United States, a capable expert is normally close by to assist you.
- Low Overhead Through Leveraged Technology
Progent delivers services as efficiently as feasible so as to come up with fast, affordable solutions. By leveraging the latest technology, Progent streamlines service logistics and reduces administrative overhead. Progent's remote support and automated monitoring push support costs down significantly by resolving anomalies fast and avoiding serious breakdowns. Progent's efficient virtual office network enables Progent's consultants to spend more time on fixing information technology issues and spend less time on logistics.
Progent's unique internal support database allows Progent's consultants to analyze and resolve problems quickly and to collaborate with colleagues to find best-of-breed solutions.
- Remote Support
Progent is a pioneer in delivering protected remote help to business information systems anywhere. When performed correctly, online service offers significant productivity enhancements and cost reductions by solving issues in a fraction of the time that would be needed for an on-premises service visit. Progent's online service professionals are able to solve problems rapidly, and Progent's by-the-minute billing scheme for remote service protects clients from paying for support that is never delivered.
- Proactive Monitoring
ProSight WAN Watch is a cloud-based network infrastructure management service that provides an affordable solution for small and mid-size organizations to monitor and manage network devices such as routers and switches, firewalls, and Wi-FI access points plus servers, desktops, smartphones and other networked devices. Progent's ProSight LAN Watch server and desktop monitoring service can monitor the health of your critical servers and desktops, alert you to imminent problems, track warranties and software patches, and generate built-in and custom performance reports. Progent's 24x7 remote network monitoring and reporting services based on Microsoft System Center Operations Manager can help you detect and resolve potential network problems before they can cause network downtime. Progent offers expertise with System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring and analytics as well as Microsoft System Center 2012 Operations Manager monitoring and reporting.
For an example of how Microsoft Operations Manager helped a San Francisco Bay Area business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.
If you currently need technical help with your small business network, call 1-800-993-9400 or visit Contact Progent.