Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a target network. For this reason, ransomware attacks are commonly unleashed on weekends and late at night, when IT staff may take longer to become aware of a break-in and are less able to organize a rapid and coordinated defense. The more lateral progress ransomware is able to manage inside a victim's system, the longer it takes to recover basic operations and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to guide organizations to take the urgent first step in responding to a ransomware assault by putting out the fire. Progent's online ransomware engineers can help organizations in the Vancouver area to identify and quarantine breached servers and endpoints and protect undamaged resources from being compromised.

If your system has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Offered in Vancouver
Current strains of ransomware like Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online files and invade any available system restores and backups. Files synchronized to the cloud can also be corrupted. For a poorly defended network, this can make system recovery nearly impossible and basically sets the datacenter back to the beginning. So-called Threat Actors, the hackers responsible for ransomware attack, demand a settlement fee for the decryptors needed to recover encrypted files. Ransomware assaults also attempt to steal (or "exfiltrate") files and hackers require an extra payment for not posting this information on the dark web. Even if you are able to rollback your system to an acceptable date in time, exfiltration can pose a major issue according to the sensitivity of the downloaded information.

The recovery work after a ransomware attack has a number of crucial stages, most of which can be performed in parallel if the response team has a sufficient number of people with the required experience.

  • Containment: This time-critical initial response requires arresting the lateral spread of ransomware within your network. The more time a ransomware assault is permitted to run unrestricted, the longer and more costly the restoration effort. Recognizing this, Progent keeps a 24x7 Ransomware Hotline monitored by veteran ransomware recovery experts. Containment processes include isolating affected endpoint devices from the network to minimize the spread, documenting the IT system, and securing entry points.
  • System continuity: This covers restoring the IT system to a basic useful level of functionality with the least downtime. This process is usually the highest priority for the victims of the ransomware attack, who often see it as a life-or-death issue for their company. This project also requires the broadest array of IT skills that span domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and mobile phones, databases, productivity and line-of-business apps, network topology, and safe remote access. Progent's recovery experts use state-of-the-art workgroup platforms to coordinate the complicated restoration effort. Progent understands the urgency of working quickly, continuously, and in unison with a customer's managers and IT group to prioritize activity and to get critical services back online as quickly as possible.
  • Data restoration: The work necessary to recover files impacted by a ransomware attack depends on the condition of the network, how many files are encrypted, and which recovery methods are needed. Ransomware attacks can destroy critical databases which, if not properly closed, may have to be reconstructed from the beginning. This can include DNS and Active Directory (AD) databases. Exchange and SQL Server depend on Active Directory, and many ERP and other business-critical platforms are powered by SQL Server. Often some detective work could be required to locate clean data. For instance, non-encrypted Outlook Email Offline Folder Files may exist on employees' PCs and notebooks that were not connected at the time of the assault.
  • Setting up modern antivirus/ransomware defense: Progent's Active Security Monitoring gives small and mid-sized businesses the benefits of the identical anti-virus technology used by many of the world's largest enterprises including Netflix, Citi, and Salesforce. By providing in-line malware filtering, identification, containment, repair and analysis in a single integrated platform, Progent's ProSight Active Security Monitoring cuts total cost of ownership, streamlines administration, and expedites recovery. The next-generation endpoint protection (NGEP) built into in Progent's ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Read about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
  • Negotiation with the hacker Progent has experience negotiating ransom settlements with threat actors. This requires working closely with the victim and the insurance provider, if there is one. Activities consist of determining the kind of ransomware used in the assault; identifying and establishing communications the hacker persona; verifying decryption tool; budgeting a settlement with the ransomware victim and the insurance carrier; negotiating a settlement and timeline with the TA; checking compliance with anti-money laundering (AML) sanctions; overseeing the crypto-currency payment to the TA; acquiring, learning, and operating the decryptor utility; troubleshooting failed files; creating a pristine environment; mapping and reconnecting drives to reflect precisely their pre-encryption state; and recovering computers and software services.
  • Forensics: This activity is aimed at learning the ransomware attack's storyline across the targeted network from start to finish. This audit trail of how a ransomware attack progressed within the network helps you to evaluate the damage and highlights shortcomings in security policies or work habits that need to be rectified to avoid future breaches. Forensics entails the review of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and core Windows systems to look for anomalies. Forensic analysis is commonly given a high priority by the insurance provider. Since forensics can be time consuming, it is vital that other key recovery processes such as business resumption are performed in parallel. Progent maintains an extensive roster of information technology and security experts with the knowledge and experience required to perform activities for containment, business continuity, and data restoration without disrupting forensic analysis.
Progent's Background
Progent has provided online and on-premises network services throughout the United States for over two decades and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts includes professionals who have earned high-level certifications in foundation technology platforms including Cisco infrastructure, VMware, and popular distributions of Linux. Progent's cybersecurity experts have earned internationally recognized certifications such as CISA, CISSP-ISSAP, and GIAC. (Refer to certifications earned by Progent consultants). Progent also offers guidance in financial management and ERP applications. This breadth of skills gives Progent the ability to identify and integrate the surviving pieces of your IT environment after a ransomware assault and rebuild them rapidly into a functioning network. Progent has worked with leading insurance providers like Chubb to help businesses recover from ransomware attacks.

Contact Progent for Ransomware Recovery Services in Vancouver
For ransomware system restoration consulting in the Vancouver area, call Progent at 800-462-8800 or go to Contact Progent.



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  • Les Kent has a 35-year track record of effective technology integration, corporate management, sales, and operations. He has demonstrated a knack for creating sophisticated information technology solutions during his time as as a system architect, programmer, project manager, deployment consultant, and troubleshooter for small companies, new ventures, and global corporations.

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