For business computer networks located anywhere in the state of Virginia, Progent's Microsoft authorized consultants can provide remote phone support and troubleshooting to resolve your computer network troubles quickly and cost effectively. Progent has acquired enterprise-grade skills, advanced software tools, and support databases to diagnose and resolve IT problems while avoiding the expense and time delays normally associated with on-site service calls.
If your Virginia small business is located outside of the larger urban areas such as Virginia Beach, Norfolk, Chesapeake, Richmond, or Arlington, your local computer support choices may be limited in skills, or not available during an emergency. This results in a office network that is unpredictable or causing efficiency loss due to technical issues persisting for too long. Progentís group of network professionals average more than 12 years of real-world industry experience, in the trenches of network support, performing a large range of technical projects for a diverse range of clients. This means you get not just the technical expertise needed for the job, but a consultant with field proven methods for applying that expertise to assist with cost effective network solutions.
Wide and Deep Knowledge of Business Networks
Progentís team of over 100 networking experts means clients benefit from the leverage of more than 1,000 years of combined background and shared knowledge to resolve the most vexing system issues. Progentís accredited information technology engineers have the knowledge and experience to identify fixes fast and implement them cost effectively.
Windows 8.1 Administration and Troubleshooting and Migration
Progent's Microsoft-certified Windows 8.1 consultants can provide a variety of consulting services to assist companies of all sizes to maintain, manage, and troubleshoot IT systems that incorporate desktops, laptops, tablets, or Windows phones based on Windows 8.1. Progent's consultants also offer Windows 10 planning and migration assistance.
Design and Deployment Consulting for Cisco's Meraki Cloud-managed Wi-Fi Access Points
Progent's Cisco Meraki wireless access point consultants offer remote and onsite support services to help businesses of any size to design, deploy, manage, expand or troubleshoot Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can help you to configure and support Cisco's Meraki-based Wi-Fi networks for sites that can range from a teleworker's home or a branch office all the way to a large campus or a multi-site enterprise. Progent can also help you to integrate additional Cisco technology including Catalyst, Nexus and Meraki switches, ASR routers and firewalls to build a cohesive ecosystem that delivers the same access, responsiveness, security compliance, manageability and uptime for wired and Wi-Fi users irrespective of their location or device. (Check out Meraki switches integration.)
Broad Experience with Microsoft's Popular Server Technology
Progent's team of network consulting experts can assist large enterprises to plan, set up, and manage major rollouts of key Microsoft technology by offering support such as Microsoft Active Directory design, MS Exchange 2016 Server migration, Microsoft Exchange 2013 consulting, Exchange Server 2010 management, Microsoft SharePoint Server 2013 design and installation, Microsoft Skype for Business Server migration consulting and Microsoft Lync Server 2013 management, plus Microsoft SQL Server 2016 migration and Microsoft SQL Server 2014 database administration. Progent has worked with some of the world's biggest organizations to integrate solutions based on Microsoft products and offers branch office consulting services for enterprises with local offices in Northern California or major cities across the U.S.
Remote Support for Microsoft Windows and Cisco-based Network Environments
Progentís Technical Response Center provides expert remote technical support for Windows and Cisco-based networks anywhere in the United States. Progent's certified engineers have the expertise to help you to analyze and resolve difficult network problems rapidly and cost effectively. The scope of technical expertise offered by Progent's team of consultants allows them to escalate even the toughest issues to the right subject matter experts as required. Whether you need one-time phone support and remote troubleshooting or continuing availability of a Help Desk Call Center, Progent's consultants can provide your small business with enterprise-level expertise without the cost and management hassle of maintaining a large internal IT organization.
NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the assistance of a certified VMware VCDX consultant to help you plan, configure, administer and troubleshoot VMware vSphere and vCloud-based virtualization solution for local networks, cloud environments, or hybrid systems. Progent's VMware vSphere and vCloud consultants offer world-class knowledge for deploying and integrating VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization system for disaster recovery. Progent offers extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and public cloud and hybrid cloud environments that provide maximum availability, fault tolerance, and disaster recovery.
World-class Cisco Help from Expert CCIE-certified Engineers
Progent can provide convenient, immediate, and affordable access to Cisco CCIE support professionals. CCIEs are recognized network gurus who are awarded this top-level certification only through strenuous examination by Cisco. CCIEs can resolve even the most complex issues associated with network design, deployment, troubleshooting, and service. Progentís CCIE experts cooperate closely with Cisco engineers in analyzing problems with Cisco's IOS software and devising fixes or obtaining patches to resolve problems. Progent can provide fast access to a CCIE by telephone so you are able to get instant help for complex network problems that are affecting business efficiency but are outside the expertise of your local network service resources.
Integration Help for Office 365 Applications and Services
Office 365 is Microsoft's growing family of client productivity programs and cloud-hosted services offered on a subscription basis. Office 365 apps and cloud-based services are available in a variety of product bundles targeted at customers from individuals and households to enterprises. Progent offers quick and affordable online access to specialists with in-depth knowledge of Microsoft, macOS, Apple iOS, and Google Android platforms. Progent can help you to understand the wealth of subscription plans offered with Office 365 and configure your information network with Office 365 so you derive maximum business value. Progent's Office 365 integration consultants offer expertise with multi-vendor networks that incorporate Windows, macOS, and Linux software. Progent can also assist you to create and manage hybrid ecosystems that seamlessly integrate on-premises and cloud products and services.
Cisco ASA Firewall and PIX Firewall and Firepower Services Consulting
The new Cisco ASA 5500-X Family of firewalls with Firepower Services deliver significantly more bang for the buck than Cisco's previous firewalls and have replaced the ASA 5500 and PIX 500 security appliances for new deployments. Progent's Cisco-certified CCIE network consultants can assist you to maintain your current PIX or Cisco ASA 5500 security appliances or migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide remote and onsite support for ASA 5500-X firewalls with Firepower Services and can help your organization to design, deploy, optimize, administer and troubleshoot firewall environments based on Cisco ASA 5500-X firewalls with Firepower Services.
64-bit Processing Migration Help
Progentís 64-bit migration support experts can help you to update your application servers and workstations affordably from 32 bits to 64 bits. Progent can assist your company to calculate the costs and advantages of moving to 64-bit processing, plan an economical migration process that minimizes operational interruptions, and provide responsive remote support to assist you to configure 64-bit software and applications on your current hardware. Progent's Microsoft-certified engineers can assist you to install the 64-bit editions of Microsoft products like Microsoft Windows Server, SQL Server, Windows 10, and Office Excel.
Cisco IOS Update Support
If you incorporates Cisco appliances, you could be running an old version of Cisco IOS, the operating system powering virtually all Cisco router and current switches from Cisco. Cisco frequently publishes upgrades to IOS in order to fix problems, plug security vulnerabilities, or improve features. Unfortunately, updating Cisco IOS or other Cisco operating systems can be tricky, depending upon your Cisco device and your system environment. For example, there may be limited local Flash storage that could cause a new software release to execute incorrectly. Progent's Cisco CCIE consultants offer a broad variety of support services related to upgrading Cisco IOS software or any other Cisco OS such as IOS XR, CallManager or Unified Communications Manager. Progent can run version audits of your router software, recommend sensible updates, prepare Cisco devices, copy software images/, configure and verify your update, optimize throughput, resolve issues, and teach your IT staff how to take advantage of all important new features.
Cisco WiFi Controller Integration and Support Consultants
Progent's Cisco wireless controller experts can assist your business to deploy Cisco wireless LAN controllers to manage wireless LANs of any size. Progent can help you to maintain and debug your current Cisco Wi-Fi solution or implement a smooth migration to Cisco's modern Wi-Fi controller products. Progent offers expertise for physical and software-only wireless controllers and can assist you to decide which type makes sense for your Wi-Fi environment. For Wave 2 wireless controller appliances from Cisco, Progent can provide Cisco 3504 wireless controller support, Cisco 5520 wireless controller expertise, and Cisco 8540 Wi-Fi controller support.
Microsoft SharePoint Consulting Services
Progent's Microsoft-authorized SharePoint 2013 developers, SharePoint 2010 specialists and Office SharePoint Server 2007 support professionals can assist you to evaluate the business justification for deploying the current version of SharePoint Portal Server, consult with you on the most appropriate version of SharePoint for your circumstances, offer configuration and integration services, help you to set up MS SQL Server as a supporting database manager, improve your network infrastructure, integrate your standard and custom application programs to work with SharePoint Server, develop a comprehensive security strategy that includes portal technology, and deliver troubleshooting and Helpdesk services.
Cost-effective Network Support Solutions
Many small organizations utilize poor metrics when searching for a computer consultant. Cost per hour is usually not a good measure for value. A consultant with insufficient technical background can take several times longer to perform the same job than an experienced IT professional. For example, billing 30% less per hour, but taking three times longer for the same job is hardly a bargain. Still worse, a badly designed or implemented network environment that is undependable and difficult to administer or expand can cost a business many times over its setup price due to lost productivity. Progent's customer testimonials from satisfied companies throughout the U.S. confirm the effectiveness of Progent's support model and the technical capability of Progent's staff of IT professionals.
Collaborative Approach to Support and Problem Escalation
Computer technologies have grown increasingly complex. In addition, typical small office computer networks include solution from dozens of different vendors. All this makes network integration and support increasingly challenging. It is unfeasible for even the most experienced individual to have in-depth familiarity in all facets of computer technology, or extensive hands-on experience in the thousands of hardware and software brands, versions, and updates that small businesses include in their information systems. Progent utilizes a team methodology to network consulting and depends on application experts to bring in-depth skills when needed to resolve the most intractable technical issues efficiently, at the least cost to your company.
Contact a Progent Network Support Expert
To find out how to get in touch with a Progent computer support expert for remote or on-premises assistance in , phone 1-800-993-9400 or go to Remote Network Support.
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