If your company network is in the state of Virginia you can depend on quick online access to a UNIX, Linux, Solaris, Apple Mac OS X or Cisco CCIE engineer to fix emergency issues involving your network. Progent offers the services of one of the largest groups of UNIX and CCIE-certified support professionals accessible remotely of any nationwide support organization in the country. The cost is affordable, charges are by the minute, sign-up is fast, and support is unbeatable.
In case your Virginia network is far from major metropolitan areas like Virginia Beach, Norfolk, Chesapeake, Richmond, or Arlington, the availability of UNIX or CCIE-certified engineers may be problematic during an urgent situation. This could mean a drop in revenue for your company, upset customers, unproductive workers, and distracted executives. By utilizing Progent's remote support, you have access to a certified consultant who can offer expertise whenever you require it to keep your information system running.
Since Progent charges for remote support by the minute, your business owes just for services provided. Progent asks for no service activation charge. Many remote support firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's by-the-minute granularity and straightforward billing mechanism do away with unexpectedly large invoices for quick fixes.
If your Virginia company requires online help for UNIX, Linux, Solaris, macOS and OS X or Cisco technology, go to Progent's remote support, phone 866-776-4368, or go to Contact Progent.
What Makes Progent's Online Technical Support Services Unique?
Progent's experienced staff of remote consulting engineers offers a broad array of world-class information technology skills. This allows Progent's remote service specialists to resolve the most challenging technical problems faster than is feasible with ordinary third-party support organizations or with the in-house IT staff usually available to small or mid-size businesses. Progent has developed the technology and skills to fix technical issues economically in many different computer configurations that incorporate combinations of UNIX/Linux, Sun Solaris, Apple macOS and OS X, Microsoft Windows, and Cisco products. (See Progent's client testimonials.)
Progent's UNIX, Linux, Sun Solaris, macOS and OS X, and CCIE consultants have earned advanced certifications such as Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Progent's remote service team members also hold a variety of key Cisco certifications which include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, CCVP, CCDA and CCDP.
To assist companies that run environments featuring a mix of UNIX/Linux, Apple macOS and OS X, and Microsoft technology, Progent's remote support group offers the assistance of support specialists with important Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). For delivering high-level security expertise, Progent offers remote support from professionals who have qualified for major security certifications including Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional experts, and ISSAP engineers. The range of Progent's technical knowledge coupled with Progent's team-oriented approach to repairing network problems allows service escalation, if needed, to specialists with relevant competence to deal with particularly intractable problems. This speeds up resolutions of serious network problems, avoids network disruption, and minimizes technical support invoices.
For organizations anywhere in Virginia, Progent offers fast remote communication with a UNIX/Linux, Solaris, Apple macOS or OS X specialist for urgent assistance to troubleshoot network issues that are affecting business productivity and are not within the experience of your local network service resources. Progent's UNIX/Linux, Solaris, Apple macOS and OS X, and CCIE-certified support professionals can interface with your computer environment via advanced remote support technologies in order to perform quick and affordable analysis and repair of serious network problems.
Troubleshooting Services Progent's Phone-based Consulting Specialists Can Offer Your Virginia Business
Progent network engineers are qualified to offer advanced support for a comprehensive array of UNIX, Apple, Cisco, and Microsoft Windows products and technologies including:
Online Troubleshooting and Consulting for UNIX/Linux, Solaris, and macOS and OS X Environments
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote computer service staff can help Virginia small businesses to maintain a comprehensive set of IT products and technologies such as system infrastructure, email support, security consulting for computer systems and company processes, Windows coexistence with UNIX/Linux, Sun Solaris, or macOS and OS X systems, VMware options for server economization and centralized administration, and migration from outdated applications to contemporary environments based on updated versions of UNIX/Linux, Sun Solaris, Apple macOS and OS X, or MS Windows.
Progent's support experts can provide remote technical help for systems powered by major versions of the UNIX platform such as:
Apple macOS and OS X,
IBM AIX Operating System,
HP-UX (Hewlett Packard UNIX),
Berkeley UNIX (BSD),
Silicon Graphics IRIX (SGI/IRIX) or familiar Linux platforms such as
Debian GNU/Linux and
Cisco Network Architecture and Security Technology
Progent leads the IT consulting industry for providing immediate and affordable access to Cisco CCIEs. Cisco-certified CCIEs are elite network engineers who qualify for this rare credential by passing strenuous testing given by Cisco. In most cases CCIEs are hired by big corporations or nationwide ISPs, and as a result their skills are not conveniently accessible to small and mid-size businesses.
Progent is among the rare IT service providers that ensures that Cisco CCIEs are accessible to support small and medium sized businesses. Also, Progent can provide quick contact with a Cisco CCIE via phone so you can benefit from immediate help for complex system issues that are hurting your productivity but are outside the competence of your usual network support providers. Progent's CCIE consultants can connect to your system by means of state-of-the-art remote support tools in order to perform quick and economical diagnosis and remediation of serious network problems.
CCIE and CCNP authorized consultants from Progent can help your company to architect, setup, and support an integrated business network that can streamline operations, lower costs, and accelerate the path to profitability. By combining Cisco integrated services routers expertise with Catalyst switches consulting services and Cisco wireless technology configuration assistance, Progent can greatly enhance the business value of your network infrastructure in Virginia. For additional information about Progent's expertise in Cisco network appliances, refer to Cisco Network Engineering Support.
Microsoft Partner for Phone-based Expertise for MS Windows
Progent's Microsoft-qualified online service professionals can provide network problem solving and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can help your company with a broad range of platform expertise such as
Windows Server 2019 migration services,
Windows Server 2016 hybrid cloud planning and deployment,
Windows Server 2012 R2 migration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 migration, Exchange 2013 consulting,
Exchange Server 2010 management,
SharePoint Server design,
Microsoft Skype for Business planning and deployment consulting and Microsoft Lync migration, Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2017 consulting,
SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
System Center 2016 Operations Manager hybrid cloud monitoring and analytics,
Microsoft System Center 2012 Operations Manager (SCOM 2012) monitoring and reporting,
Project Server planning,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Certified Security Professionals
Progent provides you the services of certified CISA, CISM, and ISSAP security consultants who can deliver a range of system protection services that can strengthen the defenses of your UNIX/Linux, Sun Solaris, or macOS and OS X network against internal or external threats or help your business to recuperate promptly from an assault. Security services available from Progent include: comprehensive security evaluation using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds and Netcat; rapid recuperation from virus and worm attacks; setting up firewalls; planning safe architectures for remote and mobile access; protecting your messaging infrastructure against spam and directory harvest attacks; and setting up 24x7 proactive monitoring. To find out more about Progent's security support for small and medium-size businesses, refer to Progent's Consulting Support for System Security.
Applications Support: Online Classes, Customization, Troubleshooting
Progent's Apple Mac technology consultants can promote the creative facets of Mac environments by providing consulting services and education in graphics, sound, and motion video. Progent's support professionals can provide expertise in a range of Mac applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with specific jobs such as scanning or digitizing audio or video or configuring an audio/video post-production studio.
Progent's Application Experts Group can supply professional engineering expertise and training in specific application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, customization, and training for familiar Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office Word, and MS Office Excel. To find out additional information on Progent's consulting, custom programming, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Call Center Support Options
Progent offers a selection of programs for Help Desk Call Center assistance : UNIX, Linux, Sun Solaris, macOS and OS X, Cisco and Microsoft Help Desk Outsourcing Support Services, Virtual Help Desk Services, and Call Center Operations Consulting and Staffing.
Progent's Call Center Outsourcing Services are intended primarily for companies who need the immediate accessibility of a professional Help Desk but who have relatively small funds and internal support resources. Progent’s Virtual Help Desk is a transparent extension of your existing Call Center staff. Progent can act as a main Help Desk for your business, serve as an escalation resource for the most challenging network problems, or be ready in overflow instances when your ordinary service providers are too busy. Progent's Call Center Consulting Services can assist you in establishing an effective new Help Desk or enhancing your existing one, evaluating or programming Help Desk Call Center application software to address the particular requirements of your business, or providing supplemental staff to work online with your internal Help Desk resources during demanding events like software migrations.
Progent is a Microsoft-Certified Partner and has a large roster of Cisco-authorized network specialists. Progent's Call Center team of experienced UNIX, Linux, Solaris, Apple macOS and OS X, Cisco and Microsoft experts are ready to offer your clients easy access to a dependable technical support team with years of experience delivering telephone-based help and online repair service for small and medium-size business information systems. Progent's focus is on earning the Call Center a respected recognition as a significant driver of business success, and Progent's charter is to fix and not just document problems. To find out more on Progent's Call Center support, see Progent's Help Desk Call Center Services.
Progent's Remote Service Technologies
Talk to a UNIX, Linux, Sun Solaris, Apple Mac or Cisco Technical Assistance Expert Immediately
Progent's sophisticated customer support reporting software keeps extensive histories of all service provided to Progent's clients. Each active Progent team engineer has access to the details of services delivered to every customer by any team engineer. This database of problems and solutions is organized as a conveniently accessible internal knowledge base that enables Progent's remote support engineers to communicate their experiences company-wide to make sure that the quality of Progent's technical support improves daily. Progent's partnerships with major industry leaders such as Cisco and Microsoft make available other extensive technical support knowledge bases as well as to vendors' internal engineering staff that enable Progent's remote consulting specialists to come up with the best resolutions quickly.
To learn how you can get in touch with a UNIX/Linux consultant or a Certified CCIE for emergency online professional support in Virginia, phone 1-800-993-9400 or go to Urgent Remote Computer Support.