Expanding your at-home workforce may have a significant effect on IT infrastructure, cybersecurity, and corporate culture. Progent has 20 years of background helping businesses of all sizes to design, configure, administer, tune, and troubleshoot IT environments that support at-home workers. Progent can help your Austin company to pick the appropriate tools and follow best practices in creating and operating a secure virtual ecosystem for teleworkers that facilitates teamwork and returns top value. Progent can provide services that go from on demand expertise for helping you past occasional technical roadblocks to full project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can help Austin, Texas businesses to with any facet of creating a high-performing work-at-home ecosystem by delivering network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, helpdesk outsourcing, security and compliance, backup/restore solutions, and streamlined management.

VoIP Integration for an At-Home Workforce
Extending the corporate phone environment to include teleworkers is vital to maintaining a productive work-at-home solution. A broad range of cloud-based IP voice products are popular with small and mid-size businesses to server teleworkers. Many larger organizations depend on Cisco's modern or legacy platforms for VoIP management. Progent can help businesses of all sizes to plan or maintain a telecommuter IP voice environment that provides the versatility, convenience and security required for at-home workers. Progent's Cisco-certified CCIE Voice consultants offer high-level support to assist organizations tune their current Cisco VoIP systems to handle a growing at-home workforce.

  • Cisco Unified Communications Manager (CUCM) delivers enterprise IP telephony capabilities to devices like IP phones, media processing platforms, Voice over IP gateways, and multimedia applications used across the network. CUCM manages other combined media services such as unified messaging, video conferencing, and team collaboration networks. For more information about Progent's Unified Communications Manager support, refer to CUCM consulting services.
  • CallManager is Cisco's legacy call-processing agent and has been superseded by CUCM. Progent's consultants can assist your company to support your existing CallManager deployment or upgrade efficiently to Cisco's current IP telephony solutions. For details about Progent's expertise for Cisco CallManager and Cisco's other early VoIP products, visit CallManager consulting.
  • Cisco IP Gateways enable connectivity with public telephony networks and with users working beyond the corporate perimeter like at-home workers. Progent can provide expert support for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 products as well as for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
  • Other VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to update your wide area network architecture to work with these VoIP solutions and provide on-demand integration and debugging services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and maintaining a productive telecommuter solution for your Austin, Texas company, phone 1-800-993-9400 or visit Contact Progent.