Enlarging your at-home workforce may have a significant impact on IT architecture, cybersecurity, and corporate workflows. Progent has 20 years of experience helping SMBs to design, deploy, administer, optimize, and troubleshoot IT networks that incorporate work-from-home employees. Progent can assist your Birmingham organization to select the right technologies and adhere to best practices in creating and operating a safe virtual office solution for teleworkers that promotes collaboration and returns maximum value. Progent can provide support services ranging from as-needed expertise for helping you over occasional IT bottlenecks to full project management to help you successfully complete mission-critical tasks.

Progent's consultants can assist Birmingham, Alabama companies to succeed with any facet of building a high-performing work-at-home ecosystem by providing infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Call Desk augmentation, security monitoring, backup/restore solutions, and unified management.

IP Voice Solutions for Telecommuters
Extending the business phone environment to accommodate teleworkers is critical to maintaining a productive at-home workforce. A variety of cloud-based IP voice products are popular with SMBs to server telecommuters. Many enterprises depend on Cisco's modern or legacy platforms for VoIP solutions. Progent can assist organizations of all sizes to design or tune a remote IP voice service that delivers the flexibility, convenience and security needed for telecommuters. Progent's Cisco-certified CCIE IP Voice consultants offer high-level support to help organizations tune their current Cisco IP voice systems to handle an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends high-end IP telephony capabilities to devices such as IP phones, media processing products, Voice over IP gateways, and mixed media apps deployed throughout the network. Unified Communications Manager manages additional mixed media services such as messaging, voice/video conferencing, and team interaction networks. For details about Progent's CUCM support, refer to Cisco Unified CM consulting services.
  • CallManager is Cisco's legacy call-processing agent and has been replaced by Cisco Unified CM. Progent's consultants can assist your company to support your current CallManager environment or upgrade efficiently to Cisco's modern IP telephony solutions. For details about Progent's expertise for CallManager and Cisco's other legacy IP voice products, refer to CallManager consulting services.
  • Cisco IP Gateways enable connectivity with PSTN networks and with users working outside the corporate firewall such as at-home workers. Progent can provide consulting expertise for Cisco's legacy IP gateways like the UC520, UC540 and UC560 product lines as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration expertise.
  • Other VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to enhance your wide area network infrastructure to work with these VoIP solutions and provide as-needed configuration and troubleshooting expertise.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing an efficient telecommuter solution for your Birmingham, Alabama business, phone 1-800-993-9400 or visit Contact Progent.