Expanding your at-home workforce may have a major effect on IT infrastructure, security, and company workflows. Progent has two decades of background helping SMBs to design, configure, manage, optimize, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your Dayton organization to pick the right tools and follow leading practices in building and maintaining a safe virtual office ecosystem for telecommuters that promotes collaboration and delivers maximum value. Progent can provide support services ranging from on demand guidance for helping you over occasional technical roadblocks to full project management to help you successfully complete mission-critical tasks.

Progent can help Dayton, Ohio organizations to succeed with any facet of building a high-functioning telecommuting environment by providing infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, Call Desk augmentation, security and compliance, backup/restore solutions, and streamlined management.

IP Voice Solutions for At-Home Workers
Expanding the corporate phone system to accommodate remote users is vital to supporting an effective at-home workforce. A broad range of cloud-centric VoIP platforms are used by SMBs to support remote users. Many larger organizations depend on Cisco's modern or older platforms for VoIP management. Progent can assist organizations of all sizes to plan or maintain a remote IP voice service that provides the versatility, transparency and protection needed for teleworkers. Progent's Cisco-certified CCIE Voice experts can provide advanced support to help organizations optimize their existing Cisco IP voice systems to support a growing remote workforce.

  • Cisco Unified Communications Manager (CUCM) extends high-end IP telephony capabilities to devices like IP phones, media processing products, Voice over IP gateways, and mixed media applications deployed throughout the network. CUCM supports additional mixed media services such as messaging, voice/video conferencing, and team interaction networks. For details about Progent's Cisco Unified CM or CUCM support, visit CUCM consultants.
  • Cisco CallManager is Cisco's earlier call-processing agent and has been replaced by CUCM. Progent's consultants can help you to support your current CallManager environment or migrate efficiently to Cisco's modern IP telephony products. To find out about Progent's support services for CallManager and Cisco's other legacy IP voice platforms, refer to Cisco CallManager expertise.
  • Cisco IP Gateways provide connectivity with public telephony networks and with clients working outside the corporate firewall such as at-home workers. Progent offers consulting expertise for Cisco's legacy IP gateways like the UC520, UC540 and UC560 products as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration expertise.
  • Other VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to enhance your WAN architecture to work with these solutions and provide on-demand integration and debugging expertise.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and managing an efficient work-from-home solution for your Dayton, Ohio company, call 1-800-993-9400 or go to Contact Progent.