Enlarging your telecommuter workforce can have a major effect on IT architecture, security/compliance, and corporate culture. Progent has 20 years of background helping small and mid-size businesses to design, deploy, administer, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Madison organization to select the right technologies and adhere to leading practices in building and maintaining a safe virtual office solution for teleworkers that promotes collaboration and delivers maximum value. Progent can provide services that go from on demand guidance for getting you past challenging IT bottlenecks to full project management or co-management to help you successfully complete business-critical tasks.

Progent's consultants can assist Madison, Wisconsin organizations to with any aspect of creating a high-performing telecommuting ecosystem by delivering network infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk augmentation, security and compliance, data protection solutions, and unified management.

VoIP Integration for Remote Workers
Expanding the company PBX environment to accommodate teleworkers is critical to supporting a productive work-at-home solution. A broad range of cloud-based IP voice products are popular with small and mid-size businesses to support teleworkers. Many larger organizations rely on Cisco's modern or legacy platforms for IP voice solutions. Progent can assist businesses of all sizes to plan or maintain a telecommuter IP voice service that delivers the flexibility, transparency and security needed for teleworkers. Progent's Cisco-certified CCIE Voice consultants offer advanced support to help businesses tune their existing Cisco IP voice environments to support a growing at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers high-end telephony capabilities to devices such as VoIP phones, media processing products, Voice over IP gateways, and multimedia apps deployed across the network. Unified Communications Manager manages additional mixed media services like unified messaging, voice/video conferencing, and customer collaboration networks. For more information about Progent's Unified Communications Manager support, see Cisco Unified Communications Manager consulting services.
  • Cisco CallManager is Cisco's legacy call-processing software and has been replaced by Cisco Unified CM. Progent's consultants can help your company to maintain your current CallManager deployment or migrate smoothly to Cisco's modern IP telephony solutions. To find out about Progent's expertise for Cisco CallManager and Cisco's other legacy IP voice platforms, refer to CallManager consulting services.
  • Cisco IP Gateways provide connectivity with PSTN networks and with users operating outside the corporate firewall like telecommuters. Progent can provide expert support for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 series and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
  • Additional VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to update your wide area network infrastructure to support these VoIP solutions and deliver as-needed deployment and troubleshooting expertise.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and maintaining a productive work-from-home environment for your Madison, Wisconsin organization, call 1-800-993-9400 or refer to Contact Progent.