Expanding your remote workforce can have a significant impact on IT infrastructure, cybersecurity, and corporate workflows. Progent has 20 years of background assisting businesses of all sizes to design, configure, manage, optimize, and debug IT environments that incorporate at-home workers. Progent can assist your Portland organization to select the right technologies and follow best practices in building and maintaining a secure virtual office ecosystem for telecommuters that promotes collaboration and delivers top value. Progent can provide services that go from on demand guidance for helping you past challenging technical bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.

Progent's consultants can assist Portland, Oregon organizations to with any aspect of building a high-functioning work-from-home environment by providing infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk services, data security, backup/restore solutions, and unified management.

IP Voice Integration for At-Home Workers
Expanding the business phone environment to include telecommuters is critical to maintaining an effective at-home workforce. A broad range of cloud-based VoIP platforms are popular with small and mid-size businesses to support telecommuters. Many larger organizations depend on Cisco's modern or older products for VoIP solutions. Progent can assist organizations of all sizes to plan or tune a remote VoIP service that delivers the flexibility, transparency and security required for teleworkers. Progent's Cisco-certified CCIE Voice experts can provide advanced support to assist businesses tune their existing Cisco VoIP environments to support an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers enterprise telephony features to devices like IP phones, media processing products, Voice over IP gateways, and mixed media apps used across the network. Unified Communications Manager supports additional combined media services such as messaging, voice/video conferencing, and team interaction networks. For more information about Progent's CUCM expertise, see Cisco Unified CM consultants.
  • Cisco CallManager is Cisco's earlier call-processing software and has been replaced by CUCM. Progent can assist you to support your current CallManager environment or upgrade efficiently to Cisco's current IP telephony products. To find out about Progent's support services for CallManager and Cisco's other legacy VoIP products, visit CallManager consulting services.
  • Cisco IP Gateways provide connectivity with PSTN networks and with clients operating outside the corporate perimeter such as telecommuters. Progent offers consulting expertise for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 series and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration consulting.
  • Additional VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to update your WAN architecture to support these VoIP solutions and deliver online configuration and troubleshooting expertise.

Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining an efficient work-from-home solution for your Portland, Oregon business, call 1-800-993-9400 or refer to Contact Progent.