Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a network. Because of this, ransomware assaults are typically launched on weekends and late at night, when support staff are likely to take longer to become aware of a breach and are less able to mount a rapid and forceful response. The more lateral progress ransomware is able to manage inside a victim's network, the longer it takes to restore basic operations and damaged files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to assist organizations to complete the urgent first step in responding to a ransomware assault by containing the malware. Progent's online ransomware experts can assist organizations in the Waltham area to locate and isolate infected servers and endpoints and guard clean assets from being penetrated.

If your network has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Waltham
Modern strains of ransomware such as Ryuk, Maze, Netwalker, and Egregor encrypt online data and invade any available system restores. Data synched to the cloud can also be corrupted. For a poorly defended network, this can make system restoration almost impossible and effectively knocks the datacenter back to square one. So-called Threat Actors (TAs), the hackers behind a ransomware assault, demand a settlement fee for the decryption tools required to unlock scrambled files. Ransomware assaults also try to steal (or "exfiltrate") files and hackers demand an additional ransom in exchange for not posting this data on the dark web. Even if you can rollback your network to an acceptable date in time, exfiltration can be a major problem depending on the sensitivity of the downloaded information.

The restoration process subsequent to ransomware penetration has a number of crucial phases, the majority of which can be performed concurrently if the response team has a sufficient number of people with the required experience.

  • Containment: This time-critical first step involves blocking the sideways spread of the attack within your network. The more time a ransomware assault is permitted to run unchecked, the longer and more costly the recovery effort. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline monitored by seasoned ransomware recovery experts. Containment activities consist of cutting off affected endpoints from the rest of network to restrict the spread, documenting the IT system, and protecting entry points.
  • Operational continuity: This involves restoring the network to a minimal useful degree of functionality with the least downtime. This process is usually at the highest level of urgency for the targets of the ransomware attack, who often perceive it to be an existential issue for their company. This activity also requires the widest range of technical abilities that span domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and mobile phones, databases, office and line-of-business applications, network topology, and protected remote access management. Progent's ransomware recovery team uses state-of-the-art workgroup platforms to coordinate the complex recovery process. Progent understands the urgency of working quickly, continuously, and in concert with a client's managers and network support staff to prioritize activity and to put vital services back online as quickly as feasible.
  • Data recovery: The effort required to restore data damaged by a ransomware attack depends on the condition of the network, the number of files that are affected, and what recovery methods are needed. Ransomware attacks can destroy pivotal databases which, if not properly shut down, might need to be reconstructed from the beginning. This can include DNS and Active Directory (AD) databases. Exchange and SQL Server depend on AD, and many ERP and other mission-critical platforms depend on SQL Server. Often some detective work could be needed to locate undamaged data. For instance, undamaged OST files (Outlook Email Offline Folder Files) may exist on staff PCs and laptops that were off line at the time of the ransomware attack. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to defend against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by anyone including administrators or root users.
  • Implementing modern antivirus/ransomware defense: Progent's ProSight Active Security Monitoring incorporates SentinelOne's behavioral analysis technology to offer small and mid-sized businesses the benefits of the same AV tools used by some of the world's biggest enterprises such as Netflix, Visa, and NASDAQ. By providing real-time malware blocking, classification, mitigation, repair and forensics in a single integrated platform, Progent's ASM lowers total cost of ownership, simplifies management, and expedites recovery. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ProSight ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent has experience negotiating ransom settlements with threat actors. This calls for close co-operation with the victim and the cyber insurance provider, if any. Activities include establishing the type of ransomware used in the attack; identifying and making contact with the hacker; verifying decryption tool; budgeting a settlement amount with the ransomware victim and the insurance carrier; negotiating a settlement and schedule with the TA; confirming compliance with anti-money laundering (AML) sanctions; overseeing the crypto-currency transfer to the TA; receiving, reviewing, and operating the decryptor tool; troubleshooting decryption problems; creating a clean environment; mapping and connecting datastores to reflect precisely their pre-attack condition; and restoring computers and software services.
  • Forensics: This activity involves learning the ransomware attack's storyline across the network from beginning to end. This history of the way a ransomware attack progressed through the network helps your IT staff to evaluate the impact and brings to light gaps in policies or processes that should be corrected to avoid later breaches. Forensics involves the examination of all logs, registry, GPO, Active Directory, DNS servers, routers, firewalls, schedulers, and core Windows systems to detect changes. Forensics is typically assigned a top priority by the cyber insurance provider. Since forensics can be time consuming, it is vital that other key recovery processes such as business resumption are pursued concurrently. Progent has a large roster of information technology and data security professionals with the knowledge and experience needed to perform the work of containment, operational resumption, and data restoration without interfering with forensics.
Progent's Background
Progent has provided remote and onsite network services throughout the U.S. for over two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes professionals who have been awarded advanced certifications in core technologies including Cisco infrastructure, VMware, and major Linux distros. Progent's data security consultants have earned internationally recognized certifications including CISM, CISSP, CRISC, and CMMC 2.0. (Refer to certifications earned by Progent consultants). Progent also has guidance in financial management and ERP software. This broad array of expertise gives Progent the ability to identify and integrate the undamaged pieces of your network following a ransomware intrusion and reconstruct them quickly into a viable system. Progent has worked with leading insurance carriers including Chubb to help organizations clean up after ransomware assaults.

Contact Progent for Ransomware System Restoration Consulting Services in Waltham
For ransomware system restoration consulting in the Waltham area, phone Progent at 800-462-8800 or visit Contact Progent.



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    Progent's Microsoft-certified consultants offer organizations of any size consulting, troubleshooting, and development services for SharePoint and SharePoint Online. SharePoint is an enterprise solution that uses web technology for efficiently coordinating people, groups and information. Microsoft SharePoint Server offers a common location for your workers or customers to connect to, organize, distribute and manipulate useful information, documents, and software and to communicate with other people. Microsoft SharePoint enables quicker and better decisions, more efficient sharing across groups and more economical business processes. Windows SharePoint Services join employees, customers, workgroups and projects with the knowledge they've created in a manner that makes data convenient to locate, download and re-use. Progent's SharePoint experts can help your organization to manage your current SharePoint environment or upgrade to the latest version of SharePoint Server or to SharePoint Online.

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    Besides offering the expertise of Microsoft Dynamics GP (Great Plains) consultants, Progent has consultants experienced in Microsoft Dynamics AX ERP Software, Dynamics NAV, Dynamics SL, Dynamics RMS, Macola ERP by Exact, MAS 90 by Sage Software, and QuickBooks Pro by Intuit. Progent can provide programming, troubleshooting, administration help, migration support, and one-on-one or group webinar training classes customized to meet your particular requirements. Progent's consultants also can show you how to build and maintain a protected, reliable server and communications foundation to run your ERP, MRP and accounting solutions.

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