For small business networks located in the state of Washington, Progent's Microsoft and Cisco certified technical experts can deliver phone assistance and remote troubleshooting to resolve your computer network problems quickly and affordably. Progent has acquired top-notch skills, sophisticated tools, and support databases to troubleshoot and fix IT problems while avoiding the expense and delays normally associated with in-person service visits.
If your Washington business is located outside of the larger metropolitan areas such as Seattle, Spokane, Tacoma, Bellevue, or Vancouver, your nearby computer support options may be limited in skills, or not available during an emergency. This can result in a network that is unusable or causing efficiency loss due to technical problems going unresolved for too long. Progentís group of network consultants average more than ten years of real-world IT industry experience, in the trenches of computer network support, performing a broad range of technical projects for a extensive range of customers. This means you get not only the technical expertise needed for the job, but a consultant with field proven methods for applying that expertise to deliver excellent network solutions.
Simple Engagement and Billing Structure
Progent's simplified by-the-minute billing model requires no complicated contracts, retainers or hidden charges. Many other support companies have minimum charges or other extra fees that drive up service. For remote support from Progent during regular business hours, you pay only for the time spent working on your problem. If it only takes ten minutes to solve your problem, then you are only billed for ten minutes. For advance scheduled onsite service work booked more than twenty-four hours in advance, you are billed exclusively for the time when Progent's team member is actually on-site working on your issues. Just Progent's value priced by-the-minute rate. For emergency same-day on-site service calls, you may be charged for our engineerís travel time, but not an increased emergency rate. Since Progent maintains a large pool of consultants located within the entire San Francisco Bay Area service territory, an available expert is typically near to assist. Progent can also offer onsite service to the majority of zip codes in the United States within one business day of answering a support request. Progent's online technical support group has delivered assistance to small businesses in every state (Refer to Progent's nationwide testimonials.)
Wide and In-depth Knowledge of Office Networking
Progentís group of over 100 network experts means customers can take advantage of the leverage of over 1,000 years of combined experience and collective information to repair the most troublesome network problems. Progentís certified network engineers have the knowledge and experience to identify fixes fast and deliver them affordably.
Live Online Seminars for Desktop Applications
Progent provides live online classes for a range of client software. Progent's Online training covers topics such as Office 365 Excel and Power BI reporting, Microsoft Office 365 Word VBA programming, PowerPoint collaboration, Office Outlook calendar sharing, Office 365 Access rapid application development, Microsoft Dynamics GP (Great Plains) customization, and Windows 10 configuration. Webinar-based training provides all the benefits of traditional classroom seminars, including instant interaction between students and trainers, but eliminates the costs of transportation and the hassle of trying to accommodate the schedules of many workers.
Hybrid Cloud Solutions Planning and Deployment
Progent's hybrid cloud solutions consultants offer advanced remote consulting to assist companies of all sizes to connect their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in hybrid network models that utilize on-premises IT assets along with cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange and Azure enterprise hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and debugging.
Exchange 2016 Upgrade Services
Progent's certified MS Exchange Server 2016 consultants can assist your business in all facets of your upgrade to Exchange Server 2016 including designing high availability architecture for an on-premises, Microsoft cloud connected or hybrid environment; server and CAL licensing requirements for Exchange 2016 and Microsoft Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V design; determining storage capacity required for your virtual machines (VMs), mailbox databases and log files; configuring hardware load balancing (HLB) for fault-tolerant CAS services; designing, building and testing Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; performing client integration with Office desktop or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).
Planning Consulting Support for Windows 10
Progent's Microsoft-certified Windows 10 migration consultants can help businesses of any size to evaluate Windows 10 or to migrate to Windows 10 from an older release of Microsoft Windows. Remote and onsite assessment and upgrade services for Microsoft Windows 10 available from Progent include ROI analysis, project supervision, compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud integration, mobile management and synchronization, teleworker connectivity, data and identity security, automated deployment and administration, network optimization, Wi-Fi support, disaster recovery planning, group and personal training for network management staff and end users, and ongoing consulting support.
Spam and Virus Filtering and Email Encryption
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security companies to deliver centralized management and world-class security for all your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps most threats from making it to your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a further level of inspection for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that stays within your security perimeter. Learn more about Progent's complete ProSight portfolio of low-cost managed services for small and medium-size businesses.
SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco CCIE-certified SIP infrastructure experts and CUBE configuration consultants can help your business to design, deploy, manage, troubleshoot and enhance Cisco's SIP (Session Initiation Protocol) infrastructure technology and Cisco's CUBE-based SIP trunks. Progent can provide affordable remote or on-premises expertise to help businesses to move efficiently to an advanced unified communications network that delivers accelerated ROI. Progent's certified Microsoft unified communications experts can help you to configure connections between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video applications such as Skype for Business Server and Lync for access to a SIP PSTN trunk.
Certified Expertise for Information Assurance and SIEM Solutions
GIAC (Global Information Assurance Certification) was founded in 1999 to validate the skill of network security professionals. GIAC certifications are recognized by businesses and government organizations around the world including and the United States NSA. Progent's GIAC-certified information assurance consultants can provide expertise with all of the security services covered under GIAC accreditation including auditing infrastructure security mechanisms, event management and response, intrusion detection, web-based services security and security information and event management (SIEM) solutions for compliance with government mandates for promptly reporting security incidents.
Progent's Client Testimonials
Progent has provided remote or onsite technical support help to companies in each state in the U.S. Many of these clients have shown their high regard for Progent via testimonials to the quality of Progent's support staff. Take a look at Progent's client testimonials to learn what people have said concerning the quality of Progent's consulting services
Contact a Progent Network Support Expert
To learn how you can contact a Progent network support expert for remote or onsite assistance in , call 1-800-993-9400 or go to Online Network Support.
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