In addition to providing rapid access to guidance from high-level IT professionals and subject matter experts (SBEs) to assist Webster, Texas organizations with specific technical problems or longer-term initiatives, Progent can provide short-term staffing to deal with more broadly defined assistance like desktop help, network management, and Help Desk call center response. Short-term staffing makes it possible for businesses to respond to expected or surprise peaks in the need for network personnel, which may result from situations like company mergers, data center moves, platform upgrades, business process changes like work-from-home, disaster recovery, seasonal variations, or new regulations. Temporary IT staff augmentation can also fill gaps caused by the loss of full-time staff members because of scheduled vacations, illness, termination, or other reasons.
Benefits of Progent's Temporary Staff Augmentation Program
Progent's temporary supplemental staffing services offer businesses the flexibility to react to increases in demand for network services without being saddled with the costs and hassle associated with vetting and hiring appropriate IT personnel and without the burden of adding to your in-house head count.
Important aspects of Progent's temporary staff augmentation services include:
Progent's Co-managed Help Desk Call Center Program
- Rapid access to proven IT pros
- Simple initiation, termination, and re-engagement of services
- Transparent augmentation of your full-time network support team
- Comprehensive reporting of services performed
- Available escalation from Tier 1 up to Tier 3 support so even the most challenging issues can be handled fast
- Strong relationship with a world-class, full-spectrum resource for IT expertise
Progent's shared Help Desk Call Center program is a proven flexible staff augmentation alternative that allows IT organizations to divide the responsibilities of Call Center support seamlessly between their full-time network staff and Progent's extensive pool of technical support specialists. Acting as a seamless extension of your in-house Help Desk, Progent's co-managed Help Desk Call Center program is a collaborative service alternative powered by the leading group PSA tool for managing, service calls, ticketing, assigning ownership, tracking responses, and generating documentation.
Why Choose Progent?
Progent has two decades of experience delivering remote and onsite IT services for businesses across the U.S. Progentís IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts hold top certifications including ISSAP, CISM, and CRISC. Find out more about Progent's certifications.
Progent's Practice Areas for Webster, Texas Companies
Progent's veteran team of certified consultants can deliver Webster, Texas companies a wide array of online technical guidance and debugging expertise. Practice areas covered under Progent's consulting program for IT service organizations include:
Contact Progent for Short-Term IT Staffing for Webster, Texas Businesses
To learn more about Progent's temporary supplemental staffing services for Webster, Texas organizations, call 800-993-9400 or visit Contact Progent.