In addition to offering fast contact with high-level network professionals and subject matter experts (SBEs) to help Webster, Texas organizations to resolve discrete technical problems or longer-term projects, Progent can provide temporary staff augmentation to deal with more generalized assistance like PC help, IT administration, and Help Desk call center services. Temporary staffing makes it possible for organizations to deal with planned or surprise peaks in the need for IT services, which may be caused by situations like mergers and acquisitions, site moves, platform upgrades, paradigm shifts like telecommuting, disaster response, busy seasons, or regulatory mandates. Temporary staffing can also cover voids left by the absence of in-house IT personnel due to vacations, health issues, termination, etc.
Benefits of Progent's Temporary Staff Augmentation Services
Progent's short-term staff augmentation services give businesses the ability to react to increases in demand for network personnel without dealing with the costs and delays associated with vetting and recruiting professional IT help and without the risk of increasing your full-time head count.
Key features of Progent's short-term staffing services include:
Progent's Co-managed Help Desk Call Center Program
- Rapid access to proven IT pros
- Easy engagement, cessation, and resumption of services
- Transparent augmentation of your in-house network support team
- Full reporting of services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the toughest problems get resolved fast
- Close working relationship with a world-class, full-service resource for IT support
Progent's co-managed Call Center program is a specialized on-going staff expansion alternative that enables IT organizations to share the responsibilities of Help Desk Call Center support seamlessly between their full-time IT personnel and Progent's extensive pool of IT support experts. Acting as a seamless extension of your full-time Help Desk, Progent's shared Call Center service is a joint service solution powered by the industry's leading shared professional services tool for managing, service calls, ticketing, assigning responsibility, tracking progress, and producing documentation.
Why Choose Progent?
Progent has two decades of experience delivering remote and onsite network expertise for businesses across the U.S. Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants have earned advanced certifications including ISSAP, CISA, and CRISC. Find out more details about Progent's certifications.
Progent's Areas of Expertise for Webster, Texas Organizations
Progent's nationwide team of certified consultants and technical experts can provide Webster, Texas organizations a broad range of remote consulting and debugging services. Practice areas offered under Progent's reseller program for IT service providers include:
Contact Progent for Temporary Staff Augmentation for Webster, Texas Companies
To find out more details about Progent's short-term staff augmentation services for Webster, Texas businesses, call 800-993-9400 or visit Contact Progent.