For small business network systems located within the state of West Virginia, Progent's Microsoft and Cisco qualified technical experts can deliver phone help and troubleshooting to repair your network problems quickly and affordably. Progent has acquired world-class skills, advanced software tools, and support databases to diagnose and repair computer network problems without the cost and delays associated with onsite service calls.
If your West Virginia small business is situated outside of the larger metro areas such as Charleston, Huntington, Morgantown, or Parkersburg, your local network systems support choices may be limited in technical capability, or unavailable during urgent situations. This results in a computer network that is unstable or causing efficiency loss due to technical problems continuing for too long. Progent’s group of seasoned network consultants average more than twelve years of real-world industry experience, in the trenches of network systems support, performing a large range of technical tasks for a diverse range of customers. This means you get not only the technical competency needed for the job, but a professional with proven methods for applying those skills to provide affordable network solutions.
Network Support for Small Governments and School Districts
Progent has extensive experience providing a broad range of remote network consulting and emergency troubleshooting services to local governments and schools throughout the United States. Progent is among the industry’s pioneers in providing expert remote IT consulting and has provided IT solutions to clients in every state. Progent's online information technology consulting for local governments saves travel costs and solves problems faster than on-premises support.
Cisco Unified Communications Manager and Unified Communications Manager Express Planning, Deployment and Troubleshooting
Cisco Unified Communications Manager, originally known as CallManager, acts as the heart of Cisco's collaboration platform. Unified Communications Manager and Unified Communications Manager Express offer a location-independent IP-PBX solution by integrating tightly with unified messaging applications that include Cisco Unified CM IM and Presence Service, Cisco Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach (SNR), and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact center. Progent's CCIE-certified Cisco Unified CM consultants can help with any aspect of CUCM configuration and troubleshooting in areas such as integrating Cisco Voice over IP phones and desktop video phones, reviewing dial plans, setting up SIP trunks and CUBE internetworking, deploying ISR routers with CUBE support, creating Cisco UCS server failover systems for survivability, and integration with Microsoft Exchange and Skype for Business.
Easy Payment via Credit Card
Progent's easy payment alternatives for urgent technical help include VISA, MasterCard, American Express, and Discover. Monthly invoicing and Net payment terms are available for established business accounts.
Progent's Test Lab at the Herakles/Quality Technology Services Internet Data Center
The Progent Test and Training Lab located at the QTS Colocation Center in Sacramento, California can be used for piloting mission-critical applications, developing cost-effective system upgrade methodologies, assessing and optimizing performance, planning or verifying business continuity strategies, resolving compatibility issues, and establishing training environments for new technologies. For Progent customers who lack sufficient internal resources to configure effective test systems, Progent's Test and Training Lab cuts capital outlay and engineering risk while keeping critical IT projects on schedule.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to help assess your organization's preparedness either to block or recover quickly after a ransomware attack. Progent will work with you personally to gather information concerning your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective security and backup environment that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.
Android Smartphone Integration and Management
Progent's Android phone integration expertise have years of experience delivering online and onsite assistance for businesses of all sizes who need to integrate Android phones and tablets into their information systems so that mobile clients can work together from anywhere. Progent has the range of know-how to solve network problems that span numerous vendors and that entail a mix of legacy and current technology. Progent provides budget-friendly online expertise to assist you with any facet of designing, implementing, managing and troubleshooting your Bring-Your-Own-Device (BYOD) environment. Progent can provide as-needed technical support to assist you to resolve particularly challenging technical issues, or Progent can provide comprehensive project management support to ensure that you complete strategic IT projects on schedule and within budget. Progent can help with on-premises, cloud-based, or hybrid networks and offers support for operating systems, applications, management utilities and network infrastructure. Progent also offers specialized group or one-on-one classes to show you how to manage and use Android phones and tablets to maximize their business value.
Cisco Jabber Deployment and Management Consultants
Progent's Jabber consultants offer remote or on-premises expertise to help organizations of all sizes to design, deploy, manage, upgrade or troubleshoot Cisco Jabber environments and Cisco Unified CM ecosystems. Progent can provide advanced support for all the products, technologies and services that make up creating an end-to-end Jabber collaboration solution such as Cisco network devicesand management software, Microsoft Office applications, Windows and Mac computers, Apple iOS and Android smartphones and tablets, SIP interfaces, WiFi systems, cyber security, cloud integration, immersive telepresence systems, PBX systems, disaster recovery preparedness, and other pieces of a modern collaboration ecosystem.
Planning and Configuration Consulting for Aironet 802.11ac Wi-Fi Access Points
Progent's Cisco-certified consultants offer Aironet wireless AP planning and deployment consulting and Cisco Wi-Fi controller integration so you can benefit from the 802.11ac Wave 2 WiFi standard to get three times the performance for your wireless LAN while expanding the coverage.
Linux Consulting and Windows/Linux Integration
If your small business network combines Linux technology with Microsoft Windows, Progent can help you to incorporate your servers into an efficient network that allows all your platforms to coexist peacefully for simpler management, transparent dataflow, fault tolerance, high throughput, and integrated security. If you are creating Linux applications within an environment that incorporates Windows-based servers, workstations, and applications, Progent offers comprehensive support outsourcing that allows you to focus on your area of high-value expertise.
Video Conferencing Consulting Services
Progent offers the support of an accredited video conferencing and telepresence engineer with expertise integrating products from the leading video conferencing/telepresence providers such as Cisco/TANDBERG, Polycom, LifeSize and Radvision and can assist you to design, configure, expand, or maintain a telepresence solution that preserves your current investment and maximizes the strategic value of your IT network. Progent also offers the expertise of infrastructure consultants who can help businesses of all sizes to create and troubleshoot a network that provides the performance, dependability, security, and scalability required to support your telepresence solution.
Citrix XenServer Virtualization Consulting Services
Progent's Citrix XenServer virtualization engineers can help you to evaluate the business benefits of XenServer as well as other Citrix products, and can help your IT organization to plan, test, implement, troubleshoot, and support a Citrix XenServer installation. Progent can in addition assess your current Citrix technology deployment and help you to enhance consolidation, performance, protection, uptime, and disaster recovery.
Microsoft Active Directory Design and Integration Consulting
Progent's Microsoft-certified Active Directory experts have extensive knowledge troubleshooting complex Active Directory problems such as directory replication problems, multi-domain partition configurations, damaged Active Directory objects, cleanup of test software configuration objects in production Active Directory systems, and restoration of unsuccessful setups of AD and AD-integrated software. Progent is also skilled in using advanced AD tools like ADSIEDIT, NTDSUTIL, DCDIAG and NETDIAG. Progent can also recommend configuration strategies that address important issues such as Active Directory naming conventions, hierarchical structure, IT administration structure, utilization and structure of group policy objects, plus security and auditing definitions. Progent can also evaluate the impacts of alternate server and service implementations on capability and speed. Progent can assist companies to plan and roll out configurations of Active Directory Domain Services by delivering Windows Server 2012 R2 consulting and Windows Server 2016 hybrid cloud solutions.
Remote Server Monitoring with Microsoft System Center Operations Manager Operations Manager
Progent offers a selection of Network Support Packages built around the proactive problem solving capabilities of Microsoft System Center Operations Manager, a cutting-edge server management software platform that tracks the reliability, performance and protection of your IT system and identifies problems before they can disrupt your network. To provide additional understanding concerning the performance and stability of your system infrastructure, Progent can help you install and operate popular network monitoring software based on Linux.
Get in Touch with a Progent Computer Support Expert
To learn how you can contact a Progent computer support expert for online or on-premises assistance in , phone 1-800-993-9400 or go to Remote Network Support.