Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Providers in Wichita
ProgentProgentís consulting services for network service firms in Wichita Kansas enables you to provide your clients Progent's consulting expertise and Help Desk Call Center support under your own branding as a seamless supplement to your in-house network support team. These services can help you add to your client base, fill out your service catalog, create happy customers, and improve your profits.

Progent's team of network experts, desktop support technicians, network admins, and cybersecurity consultants have acted as seamless expansions to the support staffs of some of the country's largest IT service firms. Progentís breadth and depth of technical knowledge allows you to broaden the scope of your IT service practice, and Progentís transparency helps you elevate and preserve your company's brand.

Progent is an IT support company with two decades of experience providing remote consulting services to small and mid-size businesses. Progent is a Microsoft Partner and has one of the biggest teams of Cisco CCIE network engineers of any private IT services company in the world. Progent has delivered online IT support and advanced consulting to customers in every state in the country. (See recommendations from Progent's clients.)

Using Progent's Support Services With Your Own Brand
Progent's consulting program for network service organizations offers transparent resale to your customers of world-class services. Progent bills you exclusively and works under your instructions to deliver your customers support services under your branding. In addition, Progent has an affordable Off-hours Support Program for clients who require access to 24x7 technical support.

Help Desk and Ticketing Services for Network Service Firms
Ticketing is fundamental to an effective IT Call Center. But modern ticketing platforms are not just expensive to license and staff, but difficult to set up and maintain. Small or niche IT support organizations do not have the required resources. Progent's Call Center and ticketing program gives IT support organizations an affordable way to retain their own branding while providing their customers responsive desktop support built around a best-of-breed ticketing system and reinforced by rapid escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Solution for IT Service Organizations
Progent's Service Desk and ticketing solution for IT support firms leverages Progent's investments in advanced ticketing software, a remote desktop support team, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can establish communications with your current ticketing system. The standard and optional features offered with Progent's Call Center and ticketing services allow your IT service firm to expand your support workload, the range of technologies your firm can take on, the number of locations you can service, and your hours of availability.

Key features of Progent's Help Desk and ticketing program for IT support firms include:

  • Progent's online desktop support group provides Level 1 end user support with 1-hour SLA to begin work during standard business hours.
  • Normal service hours are 5am to 7pm PST, five days per week.
  • Extended hours support is available at additional cost.
  • Optional on-premises support in larger metro areas is available throughout the country at additional cost.
  • You keep full control of your clients and invoicing.
  • Your clients submit requests by means of your custom branded web portal, an 800 number, or by sending a message to your specified email address.
  • Each client request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated remotely while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For additional information about Progent's Service Desk and ticketing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting for network service providers allows your support team to become a sole source for practically all technical expertise your customers may need. You can grow your team and strategic IT skills at your own pace without having to decline new business due to a lack of in-house expertise or a shortage of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent works as a seamless extension of your internal support group, responding to your coordination, and invoices you instead of your customer.
  • Granular Billing: Progent charges on a per-minute basis to reign in costs.
  • Detailed Service Reporting: Progent utilizes an advanced service reporting platform to make sure all services delivered are fully described. This enables you to shift account responsibilities to in-house consultants once you have enough people and appropriate skill sets.
Key benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your Service Practice: You can quickly and safely accept additional jobs outside your main areas of excellence and serve new geographies without exposure to the risks involved with expanding your full-time staff too quickly.
  • Re-enforce Your Name: You can solidify your positioning as a full-spectrum IT support provider by delivering more solutions to more customers using your own company name.
  • Flesh Out Your Services Catalog: Progent offers top-tier expertise in a wide array of IT disciplines and can act as a dependable reservoir of skills for expanding your IT service operations.
  • Fast Problem Escalation: With a large team of top-level IT experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest issues get resolved fast.
  • Make Your Customers Satisfied: Happy clients stick. By teaming with Progent, you can continue making your customers successful without ever requiring clients to look for help outside the fold.
  • Remote Support Professionals: For two decades, Progent has provided remote network support from Call Center support to high-level consulting. Efficient online service saves money while delivering quick solutions.
  • Advanced Certifications: Progentís engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants hold top certifications including CISSP-ISSAP, CISM, and CRISC. Find out more details about Progent's certifications.
For a printable PDF datasheet describing Progent's program for providing Progent's IT support expertise under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Wichita, Kansas Businesses
Progent's seasoned team of certified consultants and technical experts can provide Wichita, Kansas organizations a broad range of online consulting and debugging expertise. Practice areas offered under Progent's reseller program for IT service organizations include:

Find Out More About Progent's Consulting Support for IT Service Organizations in Wichita, Kansas
For more details about Progent's consulting program for network service organizations in Wichita, Kansas, call 1-800-993-9400 or refer to Contact Progent.