Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Providers in Wichita
Progent’s consulting services for network service firms in Wichita Kansas enables you to provide your clients Progent's consulting expertise and Help Desk Call Center support under your own branding as a seamless supplement to your in-house network support team. These services can help you add to your client base, fill out your service catalog, create happy customers, and improve your profits.
Progent's team of network experts, desktop support technicians, network admins, and cybersecurity consultants have acted as seamless expansions to the support staffs of some of the country's largest IT service firms. Progent’s breadth and depth of technical knowledge allows you to broaden the scope of your IT service practice, and Progent’s transparency helps you elevate and preserve your company's brand.
Progent is an IT support company with two decades of experience providing remote consulting services to small and mid-size businesses. Progent is a Microsoft Partner and has one of the biggest teams of Cisco CCIE network engineers of any private IT services company in the world. Progent has delivered online IT support and advanced consulting to customers in every state in the country. (See recommendations from Progent's clients.)
Using Progent's Support Services With Your Own Brand
Progent's consulting program for network service organizations offers transparent resale to your customers of world-class services. Progent bills you exclusively and works under your instructions to deliver your customers support services under your branding. In addition, Progent has an affordable Off-hours Support Program for clients who require access to 24x7 technical support.
Help Desk and Ticketing Services for Network Service Firms
Ticketing is fundamental to an effective IT Call Center. But modern ticketing platforms are not just expensive to license and staff, but difficult to set up and maintain. Small or niche IT support organizations do not have the required resources. Progent's Call Center and ticketing program gives IT support organizations an affordable way to retain their own branding while providing their customers responsive desktop support built around a best-of-breed ticketing system and reinforced by rapid escalation to high-level experts.
Features of Progent's Help Desk and Ticketing Solution for IT Service Organizations
Progent's Service Desk and ticketing solution for IT support firms leverages Progent's investments in advanced ticketing software, a remote desktop support team, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can establish communications with your current ticketing system. The standard and optional features offered with Progent's Call Center and ticketing services allow your IT service firm to expand your support workload, the range of technologies your firm can take on, the number of locations you can service, and your hours of availability.
Key features of Progent's Help Desk and ticketing program for IT support firms include:
Progent's Consulting Expertise for IT Service Providers
Progent's consulting for network service providers allows your support team to become a sole source for practically all technical expertise your customers may need. You can grow your team and strategic IT skills at your own pace without having to decline new business due to a lack of in-house expertise or a shortage of bandwidth.
Key aspects of Progent's Reseller Program for IT Service Firms include:
Progent's Areas of Expertise for Wichita, Kansas Businesses
Progent's seasoned team of certified consultants and technical experts can provide Wichita, Kansas organizations a broad range of online consulting and debugging expertise. Practice areas offered under Progent's reseller program for IT service organizations include:
Find Out More About Progent's Consulting Support for IT Service Organizations in Wichita, Kansas For more details about Progent's consulting program for network service organizations in Wichita, Kansas, call 1-800-993-9400 or refer to Contact Progent.